Community News

Hello community friends,We wanted to share a short update regarding the merging of our GameChanger and inSpired communities. We previously communicated that our communities would go into ‘read-only’ mode on 4th December with planned go-live on 8th December.   The new dates for this merge are now December 11th to December 14th. This small postponement is going to help us get all the technical details of the migration right.Thanks for your understanding, and don’t forget that you will need to reset your password the first time you log in to our new merged community!  :) 

Hey there everyone!Happy Thanksgiving to all! Here are some new opportunities:CommerceIQ (Bengaluru, India) : Customer Success Operations Specialist - https://bit.ly/3SSnTvq XRay by Xblend (Portugal - Remote) : Customer Success Operations Manager - https://bit.ly/47M6pVW Mastercard (US - Hybrid) : Manager, CS operations - https://mstr.cd/3MUH445 Forbes Advisor (Chennai, India) : Customer Success Operations Coordinatorhttps://bit.ly/3QJKkQI OpenGov (Washington, US) : Manager, CS operations - https://bit.ly/3QQjlmO Icertis (Pune, India) : Customer Success Operations Manager - https://bit.ly/47oY9et Sitel Group (Kingston Upon Thames, England) : Customer Success Operations Manager - https://bit.ly/47JxXeC PubMatic (Haryana, India) :Customer Success Operations Manager - https://bit.ly/40PwIYO data.world (Austin, Texas - Remote) : Customer Success Operations Specialist (Gainsight) - https://bit.ly/47nvJlp Appian Corporation (Mexico City - On site) : Customer Success Operations Analyst - http

In a world where “Customer Education is all rage”, @NormRasmussen, Enterprise CSM of Gainsight Customer Education, shares his excitement about opening up the Community for his clients.Norm said he has been hearing about a growing demand for a “Community where customers can freely communicate among themselves”… sounds like this moment has been a long time coming! So here we are…3 months after announcing it on our Community, the DJ’s screaming? Gainsight Customer Education friends in the house ?   The aim is simple“The content is there to help you but the Community is there to support you”Product Marketing Manager @Andrew Brown initiated the Customer Education journey on the Community, emphasizing the subtle distinction between a standalone KB and an interactive Community.Andrew says the team will not only be be sharing valuable resources and content regularly, but are committed to nurturing the two new community forums forsharing best practices for the Learning and Education, and discus

Hi folks,Some new opportunities are in! Here they are:PubMatic (Gurugram, India - Hybrid) : Customer Success Operations Manager - https://bit.ly/3Fv0bgY Builder (London, UK - Hybrid) : Operations Manager - Customer Success - https://bit.ly/409Iugy Slope (San Francisco, CA, US / New York, NY, US) : Customer Success Operations - https://bit.ly/496x3u1 Foleon (Amsterdam. Netherlands - Hybrid) : CS Ops Analyst - https://bit.ly/496Xm3i Spot AI (Lehi, UT - Hybrid) : Customer Success Operations Manager - https://bit.ly/47bzw4v Apollo GraphQL (US - Remote) : Senior Customer Success Operations Manager - https://bit.ly/45OYd5H Tipalti (Tbilsi. Georgia - Hybrid) : Customer Success Operations Analyst - https://bit.ly/40ikgk5 Leadership (India - Remote) : Gainsight Technical Administrator - https://bit.ly/40iVhgF Wiz (US - Remote) : Analyst, CS Operations - https://bit.ly/3SkrMsX OpenGov Inc. (Boston, MA - Hybrid) : Manager, CS operations - https://bit.ly/46TDYW4 Icertis (Pune, India - Hybrid) : Cu

Community regulars have not missed the sighting of a new header menu tab: ‘Product Updates’ 🛸Today, we officially acknowledge that tab as the new home of our Product Release content going forward.To tee off proceedings, we chose the recently released Gainsight + Hubspot connector and got two key collaborators give us a little BTS for this move.Product Manager of the connector @inagar presented a brief history of our first iteration of a basic connector from 3 years ago to it’s current glory, in-keeping with the latest needs of the market and growth of the Hubspot tech itself. Refer to the product update for a short demo by @Tori Jeffcoat Hubspot & Gainsight: A Perfect Pair Product Marketing Manager @Jessica.Quazza explains how she has used the Product Updates on inSpired, presenting the Release as a story with links to the Release Notes for a deeper read at the same time making the Release, ‘more conversational’. Why ‘Product Updates’?The promise of a Big CS or PX Releases, intric

I’m excited to celebrate our Gainsight GameChanger’s Community reaching the amazing milestone of 10K members! I also thought this would be a fun opportunity to revisit some of the key events and participants in our nearly 9 years of Community history. (And, I hope those with a better memory than me chime in to correct any of my mistakes! 😅)While my own involvement with Community management began about 7 years ago, it was actually my current manager @emily_mcdaniel_629a86 who launched the community back in December 2014. At the time, she ran our Support team, and like so many other initiatives the motivation and inspiration for Community was born in Support. Throughout the community’s history we were very fortunate to have @karl_rumelhart, now our President of Products, Technology, & Global Operations, as a strong proponent of Community. Indeed, Karl led by example when it came to encouraging our whole product team (as well as the various depts within CS) to be involved and engaged

Hello friends,I feel pretty good about this week’s listing - i hope you feel the same! Here are the new listings:  Algolia (London, UK - Hybrid) : Customer Success Operations, Gainsight Admin - https://bit.ly/3F0vzDD Mirakl (Paris, France - Hybrid) :Customer Success Operations Analyst - https://bit.ly/3tbltxn Showpad (Bengaluru, Karnataka - Hybrid) : Gainsight Administrator - https://bit.ly/45vT3eZ Mews (Europe -Remote) : Gainsight Junor Administrator - https://bit.ly/45zzHFF Mastercard (Arlington, VA - Hybrid) : Manager, CS operations - https://bit.ly/48ZWbCM CertifID (US - Remote) : Sr. Manager of CS Operations - https://bit.ly/3rP2cl4 Mastercard (Purchase, NY - Hybrid) : Manager, CS operations - https://bit.ly/48UzuzH Klaviyo (Boston, MA - Hybrid) : Senior Strategy Analyst, CS Operations - https://bit.ly/3rXJo2V Integral Ad Science (Gurugram. India - Hybrid) : Senior CS Operations Manager - https://bit.ly/46QGmfK Learnship (India - Remote) : Gainsight Technical Adm

Helllooo everyone,I’ve got one question for you…🤝🏽 Here are some new listings:  Icertis (Pune, India - Hybrid) : CS Operations Manager - https://bit.ly/3thKdUB Miro (New York, NY -Hybrid) :CS Operations Manager - https://bit.ly/46jGtAH Miro (Austin, Texas - Hybrid) : CS Operations Manager - https://bit.ly/3PKz0Uf Duck Creek Technologies (Mumbai. India - Remote) : Manager, Customer Success Operations -https://bit.ly/3rb08n4 Clio (Toronto, ON - Remote) : Director, Customer Success Operations - https://bit.ly/48ITGok Clio (US - Remote) : Director, Customer Success Operations - https://bit.ly/45jO3tx DocuSign (Sao Paulo, Brazil - Remote) : CS Strategy & Operations Analyst -https://bit.ly/3ZHgsZy SwordHealth (US - Remote) : Sr. Director, CS operations - https://bit.ly/3rEcSCW BMC Software (US - Remote) : Customer Success Operations Data Analyst - https://bit.ly/3PHb5VD CommerceIQ (Bangalore, India) : CS Operations Manager - https://bit.ly/45gF4cF Qualia (Austin Texas -

Helllooo all,I was just going through our past listings and I realised that this series kickstarted exactly a year ago! 😱Thank you all for sharing your feedback, specifying your needs and sharing listings on the post/with me to help more folks in the community!Appreciate all your help in making this even more helpful for others! 🙌🏽  A few new opportunities for the week: Mirakl (Paris, France - Hybrid) : Customer Success Operations Analyst - https://bit.ly/3tbltxn Algolia (London, UK - Hybrid) : Customer Success Operations, Gainsight Admin - https://bit.ly/3F0vzDD Luxury Presence (US - Remote) : CS Operations Manager - https://bit.ly/3EVRVXc Entrust (NAMER - Remote) : Director, CS Strategy & Ops - https://bit.ly/3rsDGps Builder.ai (London, UK - Remote) : Operations Manager - Customer Success - https://bit.ly/3PB4sUE Ometria (London, UK - Remote) : Customer Success Operations Executive - https://bit.ly/3PTGUfa OneStudyTeam (US - Remote) : Gainsight Admin - https://bit.

Helllooo everyone,I know a lot of you have shared a key suggestion with me over the past few months. And i’m so glad to say that from this listing onwards - we are including locations.🙌🏽Hope this makes your journey easier! ⭐   Here are some new listings:  Calendly (US, Remote): Sr Gainsight Administrator - https://bit.ly/3EBX1HG Alayacare (Canada - Remote): Customer Success Operations Manager - https://bit.ly/3r6fcSX Cornerstone On Demand (Spain - Remote): Customer Success Operations Manager - https://bit.ly/44ML7We Cornerstone On Demand(Germany - Remote): Customer Success Operations Manager - https://bit.ly/3sV5bby Cornerstone On Demand (UK - Remote): Customer Success Operations Manager - https://bit.ly/3sV5mne Financial Times (London, England, UK - Hybrid): Customer Success Operations Manager -12 month FTC - https://bit.ly/44Isjrf PubMatic (Gurugram, India - Hybrid): Customer Success Operations Manager - APAC - https://bit.ly/3sV5piU PubMatic (Gurugram, India - Hybri

@revathimenon is off the blocks with her incredible project of challenging Community pros to address crit Community Building blocks in 1min or less ⏱From How to define Community goals to Spam fighting, she plans to knock every decision point, every possible discussion area by actual practitioners. Hosted on the DH Community inSpired, she calls itThe Community Bytes series Apart from being spot-on with the topics she chose, the intangible ingredient for Community Success, the differentiator between meh the awesome Communities, is the palpable energy of the Community Manager…well, feel that for yourself 😀Let’s give it away for Revathi Menon.Pl comment any “How to launch a Community Successfully” topics that you’d like to see covered, or even like to speak to. 

Hello friends,You know what a round up means…⭐   A few new opportunities for the week: Smart Recruiters: Customer Success Operations Analyst - https://bit.ly/3EfXW0m Intento Inc.: Director of CS Operations (EMEA) - https://bit.ly/3qIgWle Highlight: Director, Customer Success Operations - https://bit.ly/3R0A5t7 GitLab: Senior Director, CS Strategy & Operations - https://bit.ly/3QYHbhI Zyrcus: Associate Director - Customer Success & Operations - https://bit.ly/3QWhcaV Custify: Customer Success Operations Manager - https://bit.ly/3Z3nQxZ Verra Mobility: Manager, Customer Success Operations - https://bit.ly/3QYHj0G Mimecast: Gainsight Administrator - https://bit.ly/3r0yyZo Avid: Customer Success Systems Administrator - https://bit.ly/3OZ2qxi Teradata: Senior Gainsight Platform Administrator - https://bit.ly/47Vw2Em Lytx, Inc.: Vice President, Customer Success & Operations - https://bit.ly/3EiMSzG  A quick-round of this month’s previous opportunities that are

'Calling Everyone to join this community challenge to share their expertise! ⚡✨ We''ve been featuring customer spotlights that highlight how Gainsight solves real business challenges, from seamless onboarding to driving long-term growth. We''ve seen the power of sharing use cases and frameworks that work.? Now, it''s your turn to shine! If you''re a Gainsight enthusiast with valuable insights and expertise, create a 2-minute video showcasing how you leverage Gainsight''s powerful platform (Customer Success, Product Experience, and Digital Hub) to drive business success. Share your tips, tricks, and best practices for automating processes, analyzing customer data, and boosting engagement.?Needless to say, you must be a registered user on this community.(A enhanced profile is a bonus to know you better!)Challenge rules1. Record a 2 mins video tip and post it with the keyword #2minhowto  2. Nominate 2 peers to take this challenge A few tipsOn your video, along with sharing your tip, maybe

'Have you signed up for the Advanced Admin Workshop yet?https://community.gainsight.com/events/adv-admin-workshop-virtual-466 For The Community This Week we meet the awesome training team of @lisa.mirth, @vgaurav and @bholmes spilling the deets of the workshop, how it is indeed a 4 day Community-based learning experience you simply can''t miss!? In Training, Content and Content Delivery are King and Queen, and here’s a little flavour on why the workshop be absolutely lit!?? @lila_meyer summarizes for us this wave of trainings and webinars from the Education team at Gainsight ‘Subscribe’ to the Training and Certification page of GameChanger for the latest from Gainsight.'

Hello friends,Time for a new list!   Commerce IQ: Customer Success Operations Manager - https://bit.ly/45dMePB Icertis: Customer Success Operations Manager - https://bit.ly/3E0Xp2j Aryaka: Senior Customer Success Operations Manager - https://bit.ly/45yqA8q Cornerstone: Customer Success Operations Manager - https://bit.ly/3E2bkVG Yotpo: Customer Success Operations Manager - https://bit.ly/3sjJSQY Klaviyo: Manager, Customer Success Analytics & Operations - https://bit.ly/3KIDqcq Drata: Senior Manager, Customer Success Operations - https://bit.ly/3qyIoS6 Artera: Senior Systems Administrator (Gainsight) - https://bit.ly/3qyIoS6 TIDAL: Customer Success Operations Manager - https://bit.ly/3spbqUI Upland: Customer Success Operations Manager - https://bit.ly/3DYuAnc  ICYMI:👀 If you want to get all the scoops on DCS, keep an eye out for this new series 👀