Community News

Sorry my provocative topic but I have seen a lot comments without quotes, for a long time, and I wonder why people doesnt use quote. There is only @mention and reply and thats about it. As you know there are always bunch of people who lurks in the background, who just follows the discussion. For them it is difficult and annoying to know what was the question or comment where this comment is answering. They have to jump back and forward to see the question and the reply. This is issue especially with the long threads with several users. Does this have something to do with the other social channels, they dont have quotes and people have used not to use quotes?  This is truly first world problem but I am sad about this behaviour :D  

Whoa!  10,000 users in the Gainsight community!  Congratulations to all the members who have created something incredibly special -- real engagement, real community. I am struck by how wonderfully the community embodies our concept of human first.  Within Gainsight’s product and engineering teams, the community has helped us always keep in the front of our minds that our customers are people.  We talk to them.  They talk to each other.  We learn their personalities and focus areas. To think that the little tribe of Gainsight enthusiasts connecting through the community nine years ago has grown to 10,000 is like seeing that we have more friends than we even realized.  Thanks for your friendship. 

 Join us on October 25th for our Office Hour where you will learn how to use the Customer Journey Map on Gainsight's Horizon C360. This tool allows you to highlight milestones and phases of your customer's journey, which can help improve your customer retention and satisfaction rates. During the event, we will discuss best practices and real-life examples of how other businesses are using this tool to enhance their customer's journey. Register using the link below.Registration Link:https://lnkd.in/g4JTb3pT 

Many of you reported to the Community team about this and my apologies for not being able to move faster with this.Example - The following notification Bradley forwarded to me.Pl note that platform support are looking into the issue as it does not happen with all Idea notifications.---------- Forwarded message ---------From: Gainsight Community <community@gainsight.com>Date: Wed, Sep 6, 2023 at 12:15 AMSubject: "Add Picklist Color Outside of Reports" received a new comment on the Gainsight CommunityTo: <xyz@xyz.com> “Add Picklist Color Outside of Reports” received a new comment on the Gainsight CommunityHi bradley,romihache has just added a new comment to Add Picklist Color Outside of Reports (

An exciting opportunity, on a great team, for a company with an important mission!Job posting here: https://crowdstrike.wd5.myworkdayjobs.com/en-US/crowdstrikecareers/job/Community-Manager--Remote-_R13979

Trying to do a CSAT Survey and want to know if i can use an email and attach the questions?  i don’t like the choice that are under questions.  I tried to follow a PDF but doesn’t really work for me

Hello Game Changers! I am excited to keep the conversation going about our Pulse Impact programs! GS ALL is our flagship, completely in-house program that launched in 2021. It stands for the “Gainsight Administration Leadership League” and focuses on professional development & employment opportunities for marginalized communities in India. Although similar in nature to CS YOU, there are three predominant factors that differentiate GS ALL from CS YOU: GSALL Program: GSALL was launched by our internal Gainsight teammates in Hyderabad, which made for two exciting developments: we took Pulse Impact beyond the United States’s borders, and our Gainsight teammates drove the program from start to finish. All participants are trained in-house and

Hey everyone!! I’m trying to engage my CSM team and would love to hear your ideas for contests you may have done in the past. Or like fun promo videos like they show at pulse all the time! Please please please flood me with all the dorky stuff you have! 

Hi All, Thank you so much to everyone who has already completed this survey to help me with my Dissertation into DDDM in Customer Success.I need a further 10 submissions to hit the magic 100 submissions from people working in CS.If you haven't already done so and can spare 5 minutes, please could you help me and complete the following survey on DDDM in CS.https://forms.gle/KsHrpyLod3QT7hxR8Huge thanks 

CS YOU is the program that inspired what is now Pulse Impact—Gainsight’s philanthropy programs. I vividly remember the early days, back in 2020, when we were brainstorming Gainsight’s response to the massive wave of civil unrest and focus on social justice that took the country by storm. With the Customer Success industry’s massive growth and the momentum to drive inclusion, we saw it as both a social and business imperative to launch a program that supported underrepresented populations within the tech industry, and specifically people of color—while training a diverse group of individuals to enter a quickly growing industry. A win-win!The stars aligned with ed-tech master, SV Academy. Within a few months, we went from a very early vision to a fully launched program, designed to drive long-term wage growth and create a more di

I’m lucky to have had lots of opportunities to think through Gainsight’s mission statement—and what it means to the thousands of people who hear it: “To be living proof you can win in business while being Human-First.”Inevitably, it will resonate in different ways. In 2020, running a Human-First business meant addressing the inequalities still facing our industry. As a leader in Customer Success (CS), Gainsight was in a unique position to influence the industry’s trajectory. Our philanthropic initiative—Pulse Impact—was launched in response to the #BlackLivesMatter protests following the murder of George Floyd. From the start, Pulse Impact was our attempt at giving underrepresented individuals a chance to become a meaningful part of the CS Community.What began as a standalone, up-skill training program (in the form of CS YOU) has now developed into a wo

(Admin - I hope this is OK, please remove if not.)Academic Study -The Value of Data Driven Decision Making in Customer SuccessMy names is James Harding, a Customer Success Manager based in the UK. I have several years experience working within Customer Success and several years experience prior to this working in technical, customer facing roles. As well as working in CS I am currently undertaking a Master of Science in Data Analytics and Project Management. As my final dissertation for this I have decided to focus my paper of Data Driven Decision Making in Customer Success.I would be very grateful if you could spend a little bit of time to complete this questionnaire to help me get a broader current understanding of DDDM in Customer Success today.Google Forms Link - https://lnkd.in/eV2HGg3c

Hi, Customer Success crew. I am excited to join this network.  In my career, I’ve been a recipient of excellent customer success and I’ve provided (what I like to think is) excellent Customer Success.  By joining this community, I’m hoping to learn more about the industry, always looking to learn and adopt best practices, and perhaps just plain old, “get to know some folks.”I’ve spent the last few years in tech Customer Success, most recently leading the Enterprise CS team at an Insuretech startup.  Before that I was at Salesforce.com and before even that I spent over 20 years at John Hancock in the insurance industry.I was recently impacted by a reduction in force, so while learning more about the industry, I am also hoping to make some connections to possibly find my next opportunity.Great to meet you all.  Cheers