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For integration, we need to retrieve user groups and the articles within those groups using a REST API. However, I'm currently unable to locate the necessary APIs for this purpose. Is there an alternative method or a different REST API that can be utilized to accomplish the desired outcome?

Is it possible to open a new tab from a quick link?

Hello Everyone,This is to inform you that for the Q3, October release, there will not be an Early Access to Release Notes document available. Here is a high-level list of tentative items you can expect in the Q3 Gainsight CS release:Scorecard Optimizer - Improvements to Setup and Model Results*  – We understand that optimizing scorecards is a challenge for many customers, as assessing their effectiveness and choosing the right weights and thresholds requires complex data analysis. This makes it difficult to predict churn and expansion accurately, which is crucial for efficient Customer Success operations. *Please note the Scorecard Optimizer enhancements are no longer going as part of the October Release.                                                                   Timeline: Calendar Context Resolution Update: While customers have made great use of the Calendar integration for creating activities, some have encountered challenges with contact data not being consistently accurate.

Hello,Is there a tag that we can add to highlight an article to appear on our homepage? As a side widget.We used to use something like “featured_”cannot recall the complete tag.Can someone help!

Transforming Customer Success in a Changing SaaS Landscape Remember 2021? TikTok dances were inescapable, sea shanties had an unexpected revival, and "Squid Game" took over Netflix. In the SaaS world, things were just as vibrant - unicorn startups seemed to appear weekly, and the mantra was "grow fast, worry about profits later." Fast forward to today, and both the cultural and SaaS landscapes have shifted dramatically. While we're debating the latest Taylor Swift theories and "Succession" plot twists, the SaaS industry is facing its own drama. The era of "growth at all costs" is over, replaced by a sobering focus on efficiency and profitability. As interest rates climb higher than platform shoes in a 70s revival, Customer Success teams are feeling the squeeze. But there's a powerful ally emerging in this new world: Artificial Intelligence.Harnessing AI for Efficiency in a Cost-Conscious Market When surveying CS leaders about their priorities, "efficiency" consistently emerges as a cri

does anyone out there have experience using 6sense with Gainsight? if so- any pointers?

When we draft community posts as articles, we often take advantage of the drafting + scheduling publishing functionality. I am aware of the ability to generate a “preview” URL for this post, which successfully redirects to the live post once it’s published. Is it possible to generate a true placeholder URL that is identical to what the final, live URL will be, even prior to publishing it?

Hey there!I’m curious if it’s possible at all to have a subforum prefilled when posting a question from a custom page.  We want to include a question feed on our custom page, but when posting from the custom page, the subforum field defaults to being empty. We’d like to prefill the subforum on the question so that when someone posts a question from our custom page, it will appear in specific question feed that we’ve added to the page. Does this make sense? 😅 Is this possible?Many thanks to anyone with thoughts on this :)

Our org is evaluating Gong (predominantly being led by our Commercial ops team), but I’m collecting some details on the benefits and how it is used by CSMs in Gainsight. When you have the Gong integration to Gainsight and it creates the Timeline record from the transcript and analysis of the conversation, can it also automatically create CTAs for the CSM to follow up on/action as appropriate?If you use Gong now and went to a new org that didn’t, and you were to pitch to that org why they should buy Gong, what would be your short list of benefits for how it will impact/help your Customer Success team specifically?

I was working on my success plan for my customer and decided to export it so I can see how it looked so I could include it on my email. I always share my screen during my meetings and work with the customer on the success plant, but there are times where you want to share an export of it.I was hoping with the recent release this would be improved. When you do the export on the Success Plan page it exports all CTAs and Tasks, and does not include the success plan you are viewing. It would be helpful to be able to export the success plan from the success plan page. Further, If you are on the cockpit for your relationship, the success plan CTAs do not show up. The only way I found to export these is if you are on the Main Cockpit off of the main menu. You also need a filter otherwise all CTAs are listed. Below are the screenshots of the various ways I tried to export the information.I also attached the CTA and Task output.If I go to All CTAs for the relationship nothing shows up: Thanks!!

I have some issues with a very small group of users occasionally trying to cheat our gamification system by coordinated liking of each other’s posts. I’ve developed automations to track and monitor this type of cheating, but my enforcement has been limited to just addressing it with the users. Until there is a way to remove points from users, it’s impossible for me to undo the points earned via cheating. Or so I thought…I remembered that when an answer is removed or a like a undone by a user, the corresponding points are also removed with them. And there are API operations for liking/unliking posts. And my tracking / monitoring system is set up in a way where I could automate unliking the post for them… If I remove the like via the API, does it remove the points? 

Gainsight is excited to bring you the latest installment of our popular webinar series, "A Day in the Life of..."—a customer favorite! This time, we're thrilled to have Molly Kipnis, Senior Community Manager at Gong.io, as our special host.Molly will share her experiences managing Gong's vibrant Visioneer community and showcase how she uses Gainsight’s tools to thrive in her role. If you’re curious about how a Community Manager successfully navigates the ever-evolving world of online communities, this is a webinar you won’t want to miss!  REGISTER HERE 🔑 What You’ll Learn:Daily Management: Tools, tasks, and routines Molly uses to streamline her work and keep her community engaged. Projects and Programs: How Gong’s community initiatives connect to larger strategic goals. Cross-Collaboration: Insights on working cross-functionally with teams across Gong to drive community success.🗓 Mark your calendars for this behind-the-scenes look at community management, and learn practical tips you

In the rapidly evolving world of customer success, the synergy between sales and customer success teams is more critical than ever. One of the most impactful ways customer success can contribute to sales growth is through Customer Success Qualified Leads (CSQLs). Here, we’ll explore what CSQLs are, why they’re important, how they work, and the benefits they bring to both teams.Register for the Webinar HEREWhat is a CSQL?A Customer Success Qualified Lead (CSQL) is a lead identified by the Customer Success (CS) team as a potential opportunity for expanding revenue, whether through upsells, cross-sells, or renewals. Unlike traditional leads sourced by marketing or sales, a CSQL is driven by the CS team’s direct interactions with customers, their understanding of customer needs, and their ongoing relationship management. Why are CSQLs Important?CSQLs are crucial because the CS team is in a prime position to spot growth opportunities within existing customer accounts. By leveraging their in

We are trying to get and track our employees within our community, separately from our users.How do you track your employees? special badges? custom roles? How do you report this?How do you incentivize being within your Community?  

We have users that can access multiple products. They can also onboard to these different products on different days/timelines. Such as, they could be a user of one product for a year then pick up another product of ours. We use the same User ID for the user as they adopt more of our products. The issue that we are running into is that Gainsight PX only captures "Signed Up Date"  once, for the first time that the user is initially seen. So we have no way to know when that user's first session was in a new product. We are going to overcome this with a custom field for "Product XYZ Sign Up". This however does not give easy reporting capability as there is no analytics report type that does over time. The default widgets for "New User" only reference the "Signed Up Date" field. Making it impossible to have multiple date fields that can be reported on. Is there a way to get the “New User” graph to be product specific? Is there anyway to even visualize the new custom field that we populate

Hi All!! I’m struggling a bit with some custom event reporting and hoping to lean on the experts here for some help! We are collecting a custom event for a backend job that processes a number of records, and we are collecting a number of relevant properties along with that custom event: StartTIme, FinishTime, CountOfRecords, and DataSize. I am trying to find a way to extrapolate total job runtime (ie, FinishTime - StartTime), and ideally tie that to either number of records or total data size. Unfortunately, the only way that I know to capture or view specific property values is through the Query Builder which, as far as I’m aware, will only let me view one property value per custom event occurrence. Is there a way for me to either A) display multiple custom event properties in the query builder table (or in another report in PX!), or B), run a report to do that FinishTime - StartTime calculation for me? Thank you so much!!!

Good Day to All,As we set up some automations using Zapier in our not yet launched community. I was wondering if anyone had guidance on how many tasks per month they use?👀looking at you @DannyPancratz . I know you are a heavy Zapier users.What’s your tasks to member ratio (ish)? Also any insight from the Gainsight peeps would also be useful @olimarrio @Julian  @Vishwas Katti 👋🏼 FYI @jessmorales  

How can I grant “Read Only” community access to employees?  The use case is that we want to encourage employees to monitor what our customers are saying in the community but prevent them from posting until they have approval and training. Another use case is Sales people showing the community during product demos.  We do want them to showcase the community but don’t want them to post or reply while logged in as a “demo user,” and we want to be able to filter these users out of our monthly reports.  I tried searching for articles and other discussions on this but didn’t find anything.

To track the performance of your learning paths in Gainsight CE, you can utilize three reports: Learning Path Enrollments, Multiple Learning Path Analysis, and Learning Path Progress Stats Learning path enrollments: Get a quick, up-to-the-minute view of a learner’s progress within a single learning path. This is similar to the Course Enrollments page, which you can learn more about in this article:: Enroll learners and track their progress in near-real-time Multiple Learning Path Analysis: Monitor learners' progress across multiple learning paths all in one consolidated dashboard, similar to the multiple course analysis. Learning Path Progress Stats: Track enrollments and progress across all of your learning paths, similar to course enrollments stats. For a more detailed walkthrough of the 2. Multiple Path Analysis and 3. Learning Path progress Stats, take a deeper look into this article from our Help Center: Analyzing Learning Path usage and effectiveness 🤓 Keep these tips in mind: 

Hello everyone, I am the product manager for Dashboard exports, and I am trying to understand the use cases that would require you to export dashboards. And a follow-up question would be - are the current dashboard export capabilities (as PPT, Link, and PDF) addressing all your use cases?

I’m looking to launch the P360 to our internal team but the Person / Company Person Attributes fields are not loading for me. When previewed, every other widget is giving a preview, except for that one.Is there a known bug that is causing that widget to not load in the P360?

Im trying to create a date difference between two date fields in data designer (Created Date and Current Date) say a Success Plan.When creating a formula field for date type, Im confused why the second parameter wont load any date related field? Instead its showing an integer field. Also why it wont show option for “Today’s date” as it is available in Reports formula field? This seems to be a huge gap and a bug? 

Check out our August 24th Post-Release Update and be sure to subscribe to the Product Updates section in Community to receive notifications for these updates moving forward.  

In our application, users can be deactivated and they no longer login. We want to sync this status to a custom attribute in Gainsight. The user is not logging in anymore and therefore the identify call cannot be called. How can we update the attribute in Gainsight?

Hello, Does anyone know how to display the below view to the KC bot, I would like to put highlighted articles in this section.