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    6164 Ideas

    madeleine.dangContributor ⭐️

    Product Updates Summary Text formattingOpen

    The product updates summary currently pulls in the content from the article into a block of text and can be confusing to the the user. To improve the user experience, it would be nice if the summary could pull in the formatting from the article.

    3
    Sudhanshu
    Forum|Forum|2 years ago
    nampreetatsafeContributor ⭐️⭐️

    Allow users to resize image in Comments/RepliesOpen

    It would be great to provide options for our community users (i.e. not just admin, moderators, etc in Control) to resize the images they attach to their posts/replies/comments as shown the attached screenshot below: There was an idea that is marked as resolved which only allows for image resizing in Control by admin and moderators:I’d like to see a resize option for regular users.

    2
    Sudhanshu
    Forum|Forum|2 years ago
    nampreetatsafeContributor ⭐️⭐️

    Improve the workflow for Reported ContentOpen

     The workflow for moderating Reported Content is confusing.  In the Control Home > Contents > Reported Content queue we are currently experiencing the following workflow.  I’ve included suggested opportunities for improvements in sub-bullets in bold:A topic (post/comment) is Reported The topic is added to the Reported Content moderation queue The topic is still visible to the public Expected: Add an admin option to hide topics/content that are reported, until it has been moderated. Moderators goes to Reported Content queue in Control Home, and selects the item(s) to moderate: If Moderators clicks Resolve, the topic remains published.  In other words, “resolved” is the equivalent of approving the post as legitimate. If Moderators clicks Trash, the topic is sent to the Trash can, and the topic is unpublished. However, the topic remains in the Reported queue, until the moderator click Resolved. This isn't intuitive. Expected: Remove the “Resolve” button.  The "Resolved" button is too generic and provides uncertainty in the workflow. Add an “Approve” button (or equivalent) that unflags the topic if it is considered legitimate and incorrectly reported.  If the reported item is spam/not legitimate, have the “Trash” button remove the selected items from Reported Content and into Trash, and provide a prompt asking if we want to Ban the user, and confirming our action. If it’s currently not possible to implement the above, I’d recommend adding a status to each of the  items in reported contents to indicate if 1) the item is visible or hidden from users, 2) if the item has been Trashed.  Something like this:   Value/Use-case:We currently have some items stuck in our Reported Content queue.  When we select items and click Trash in the Reported Content page, we get an error saying "Something went wrong. Please try again".  I have a feeling the following occurred (I’ll be reporting this to Gainsight support): We have multiple moderators, and I'm assuming someone Trashed these items in Reported Content but didn't click Resolve.   The Trash Can has been emptied. Now there's no way of knowing the status of the Reported items.  If I click Resolve, in the Reported Contents, I have no idea if those posts have already been trashed, or will clicking Resolve approve those items as legitimate posts and will they get unflagged.I also found this Idea which provides some good suggestions around flagged content, which I’m assuming is similar to the current Reported Content: 

    3
    Sudhanshu
    Forum|Forum|2 years ago
    Chamanpreet SinghExplorer ⭐️⭐️⭐️

    Display information when hovering over Company, Relationship, CTAs, SPs namesNew Idea

    Hi Team, Today while working and scrolling through I had this thought that it would be really helpful and insightful if we can have a small box pop up with some basic information when we hover over  names of company, relationship, CTAs, SPs. Right now if I have to see any kind of details regarding the company/relationship/CTA/SP I have to click the name and then a new page would open up taking me to respective C360/R360?CTA/SP page. But it would be really helpful if we can have a small box pop up when we hover over a name displaying some basic info that can be customizable by admins. 

    0
    Forum|Forum|2 years ago
    jvdbelt
    jvdbeltContributor ⭐️⭐️⭐️⭐️

    Better visualize the ability to edit an idea or reactionOpen

    Idea I'd like to propose to move the Edit-option next to the other options that are visualized directly on the screen (or some other way of informing the user that this option is present).ReasonSince 2 weeks, our Community members are able to edit their own ideas or reactions within 60 minutes of creation, as mentioned here:After this, I received feedback that many Community members don't even know this option exists, because it is tucked away behind the 3 dots. If you've got it, flaunt it 😉.

    4
    Sudhanshu
    Forum|Forum|2 years ago
    Gainsight Employee ⭐️
    PranayKashyapGainsight Employee ⭐️

    Retrieve Text Answer Fields by using dynamic JO slack actionNew Idea

    Hello Everyone,While using Slack Action in the dynamic JO program, there is a limitation in pushing the text answers from a survey to Slack. In the attached screenshot, it can be seen that there are no available text answer fields to tokenize in the survey fields while editing a message in the Slack actionIt would be really helpful if there were a way to post the text answers from a survey to Slack using re-designed JO.

    0
    Gainsight Employee ⭐️
    Forum|Forum|2 years ago
    daniel.truman
    daniel.trumanHelper ⭐️

    Gainsight CE Search Improvements - Include additional contentNew Idea

    When searching right now the only results that come up in Gainsight CE are courses. Would like Events and Learning Paths to also be included  When searching now the words must match exactly, having some suggested spellings or searching for near matches would be very helpful

    2
    ashlever
    Forum|Forum|2 years ago
    cynthiamContributor ⭐️⭐️⭐️

    Allow the ability to include/exclude nulls when creating a participant list in a journey sourceNew Idea

    Ideally, all of the filtering capabilities that exist in Reporting can be replicated when creating a participant list for a program.  Please see screenshots.  Here’s my situation:I have created a process for the CS team to launch a CSAT program by simply closing a CTA in a playbook.  One of their initial steps is to confirm who will receive the survey based on various roles - and this confirmation happens by looking at a report that mirrors the filters found on the journey orchestrator to identify the expected participants.  We recently identified the need to allow CSMs to exclude people from certain standard communication campaigns and would like to do this by having an “exclude” multi-picklist on the person or company person record (I’ve tested both).   While I can create the proper filtering logic in the report the team uses to confirm intended recipients, I cannot recreate that filter logic when creating the sources in the program because I cannot include nulls.  The checkbox to include/exclude nulls is missing.   I’m actively working on a work around and there are probably many different ways to achieve what I’m trying to do, but I wanted to let you know of the hiccup on functionality I would have expected to be consistent and available across similar areas of the platform. 

    7
    Forum|Forum|2 years ago
    Gainsight Employee ⭐️
    gschardanGainsight Employee ⭐️

    Advanced JO Program Link Tracking for multiple linksNew Idea

    We have been having to do a lot of testing with the link tracking element of the new advanced programs. When you click the Link Clicked button to include the hyperlinks of the links you want to select as your trigger to move to the next stage there isn't much instruction around how to include the links. We would like to suggest adding/updating the text within the hyperlink box to say "Type in comma separated (with no space between) URL's to match. We found that if there was a space after the comma it did not register the second link as a trigger to move to the next stage of the program. So we think specifying this would be extremely helpful for those using this feature.

    0
    Gainsight Employee ⭐️
    Forum|Forum|2 years ago
    SharpThunderContributor ⭐️

    Add parent category name to "Posted in [category name]" on the tabs widgetOpen

    It would be great to include the parent category name alongside the category name in the “Posted in” description displayed on each post within the tabs widget - it would help distinguish which post is relevant to a user who uses X product.Maybe something like “Posted on [parent category name] in [category name]” or something to that effect - maybe even a pill against each post distinguishing the parent category name, just something that clarifies every type of post’s exact location.

    1
    Sudhanshu
    Forum|Forum|2 years ago
    atwhite
    atwhiteHelper ⭐️⭐️⭐️

    Article summaries / excerpts in list viewOpen

    It would be great to have the option to include article excerpts on the list view page for the knowledge base. We use some of our knowledge bases as resource hubs, featuring product guides, etc., and it would be helpful for members to be able to see a brief summary of what’s in the guide (or article) before clicking on it. Ideally, this would be provided as a new field on the article creation page in Control. 

    1
    Sudhanshu
    Forum|Forum|2 years ago
    Jacinda Espinosa
    Jacinda EspinosaContributor ⭐️⭐️

    Make team notes a searchable field in ControlOpen

    It would be hugely helpful if the team notes field was searchable, especially for Ideas. Our team uses Productboard to track feature statuses, and we use the team notes field on individual ideas to record the link to the corresponding idea. It would be great if when I received notification that feature’s status has changed if I could search for the link in Control to locate the idea quickly. Sometimes a submitted idea may have a different title from its corresponding feature (if, for example, it is part of a larger feature to be built or if it is actually multiple features submitted in one idea), and it can make it challenging to find the right ideas submission to update. Thanks!

    1
    Sudhanshu
    Forum|Forum|2 years ago
    nickhackeroneContributor ⭐️

    Gainsight Assist Chrome Plugin: Log to Timeline ToggleNew Idea

    We would like to be able to change the settings for the Gainsight Assist plugin to make the “Log to Timeline” checkbox be check automatically. 

    7
    stevepost
    Forum|Forum|2 years ago
    sam_buddery
    sam_budderyGainsight Employee ⭐️⭐️

    Report on Article age and helpfullnessOpen

    Report that shows the age of an article as well as likes, content helpfulness  This will help community managers keep an eye on articles that need updating

    1
    Sudhanshu
    Forum|Forum|2 years ago
    Eva
    EvaHelper ⭐️

    Error message and lost text because of character limit: Add info about this before user post their topic/reply/content?Open

    Hello!Yesterday, I crafted a nice looong reply to a recent product update here in Gainsight community.When I clicked “send”, my reply text was gone and the error message said: “This value is too long. It should have 50000 characters or less.” I cried a bit internally 😓My ideas:What about informing the users that their answer will be too long (and gone) BEFORE they hit the send/post/create button? Maybe via a counter similar to the counter in Google Translate?Maybe graying out the send/post/create button if content is too long?I tried it out in my staging community: Answers in Product updates are limited to 50000 chars, in topics to 30000.btw: Is there a list somewhere with all character limitations according to content type...? Thanks! 

    2
    Sudhanshu
    Forum|Forum|2 years ago
    Chitransh
    ChitranshContributor ⭐️

    Retain text/message while encountering errorOpen

    While encountering error on the GS community,-  best to retain the reply/message already prepared on the editing screen, to allow corrections, rather than 'erased' them / cannot be seen anymore. 

    4
    Sudhanshu
    Forum|Forum|2 years ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Save and Share Analytics dashboard viewsParked

    'Analytics consumption is a broader usecase than just the Community ManagerSo could we have capabilities:for folks with privileges to the Admin console: Ability to

    1
    Aleksandra
    Forum|Forum|2 years ago
    SammieContributor ⭐️

    Voter and Company Data in Ideation ExportOpen

    We collaborate with our Product team to review the ideas and # of votes is always a consideration, but it can fall flat when that’s the only data we’re considering. The piece that’s missing for us in the export is a list of who voted it up and what company they are with. With this data, we can make a better case for the ideas in our community to get onto the roadmap. It helps put another perspective on the ideas since we could then map the ideas to customer health, total ACV, markets/verticals, etc. Right now, we’re getting the data manually from the public post and it can be tough depending on the number of votes. It would be awesome to be able to drill down on each idea to get this data or have an export of all ideas with voters/company.

    2
    Aleksandra
    Forum|Forum|2 years ago
    Miguel V.Contributor ⭐️⭐️

    Access to keywords searched by users/costumers in the search bar or internal search pageParked

    Hello Insided, To date, we don’t have visibility of what customers are looking for on the platform/community.In order to know what users are searching for, whether for our analysis, whether to create topics with new content or even to improve the titles of current topics, it is important to have access to the keywords searched by users in the search bar or search page.Whether in a dashboard development built into the backoffice or even through an xls export with the main data (keywords, data, users, type, etc). Our need would be literally everything that is searched (keywords) for a user/costumer in our Forum/community. ThanksMiguel

    2
    Aleksandra
    Forum|Forum|2 years ago
    AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

    Role Category statistics in AnalyticsParked

    Hi, we’d love to have Role Category statistics added to the User Dashboard https://cognite-en.insided.com/analyticsV2/dashboard/user so that we can push these numbers to Salesforce to work with Customer Success, our delivery organization and sales to onboard members to our community. We need to monitor and take action based on which user roles are signing up to ensure we get the traction we want in the various communities (our communities are targeting different user roles). We’re not able to utilize the data properly as it is today with the only option to export Excel lists, play with it, and push it manually to all relevant persons.  

    4
    Aleksandra
    Forum|Forum|2 years ago
    spencer_engel
    spencer_engelExpert ⭐️

    Improve Parity with "People" Section in C360New Idea

    We’re looking into using putting a “People” related list into the C360, now that Gainsight supports inline editing for Person/Company Person records. We like the inline editing functionality a lot and also like that we can enable that editing on a field-by-field basis.  However, there are some weird inexplicable quirks that are holding us back from rolling this out, all of which are different than how regular related lists in the Report Builder function, which is frustrating. Here’s a list of some stuff I’ve noticed:  Sorting is not sticky. This is probably the most frustrating. I simply want to have the People section sort by name from A-Z every time our CSMs go in there. Can’t do it. It always resets to some random order. Nothing else is sticky either. Unlike Report Builder, I can’t resize the columns and make them sticky. Filters that CSMs add to the report aren’t sticky either, but apparently that’s the case in Report Builder reports too. The Filtering interface is inconsistent. As I’ve pointed in this Community post, this is a constant issue in the product and shows up again here.   URLs behave weirdly. In Report Builder, URL fields simply require one click - like you would expect - to take you to the link. In the People section, there’s weird intermediate step that makes no sense (see gif). 

    0
    spencer_engel
    Forum|Forum|2 years ago
    awellsContributor ⭐️⭐️

    Incremental Loads - Add Last run as a filter for "Select Date" dropdown in filtersNew Idea

    To sum this up I want to be able to set filter conditions such that we can setup incremental loads from SF or any other integration. To do that I would like to add a drop down option to the “Select Date” dropdown that is last run which would be the datetime of the last time the rule ran. When that option is selected an additional text box should show up for offset in hours (up to 24 hours). Offset would allow you to select how much overlap with the previous run you would want. From what I gather most folks have Gainsight setup to run their rules once a day however businesses which need near real time or they want near real time data presented to their CSM’s incremental loads is a must.Currently when I want to bring in records which have changed I use a filter condition like this:Last modified date greater then or equal to subtract 1 day from run date In many cases this brings in too large of a subset of records or will bring in the same records multiple times because I run the rules every 2 hours. Incremental loads would restrict the subset of data coming in by pinpointing just the records which have changed since the last time the rule ran. 

    1
    alizee
    Forum|Forum|2 years ago
    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Allow display Summary field in CSQL > DescriptionNew Idea

    Hi there,Going straight to community for this one. Currently, the description field in CSQLs, which can combine data from up to 15 fields from Company, Relationship and Person doesn’t seem to support rich text fields to be included in the pre-generated description.Company > Summary unavailable in Description field setupRelationship > Comments unavailable in Description field setupBut the fields in which we write up a customer summary are commonly:Summary standard field (company)  Comments standard field (relationship).  We actually would need this rather frequently because the company or relationship profile already contains key information seen from a CS perspective, it’s already summarized and it’s silly to have type it up again to pass it to Salesforce in the CSQL.Please consider this request for enhancement.PS: I’m already implementing this “feature” with workarounds only, and yes, the summary or comments field could be parsed with a concatenation with a rule but it would render as a mess in the description field on the Salesforce side. Thanks. A 

    0
    alizee
    Forum|Forum|2 years ago
    Lulu_Zhang
    Lulu_ZhangContributor ⭐️

    Better inline editingNew Idea

    EXAMPLE: we have an attribute field called sub onboarding type, there has been cases where we need to do manual updates. In this example, it would be in relationship R360 under one of the tabs. In GS knowledgebase, it references being able to mass edit in My portfolio, however, the needed field are not able to be brought in this pre-build widget. So we are trying to find a better way to do inline editing for objective that’s high volume. It is often very time consuming to click in each customer, then relationship, then the attribute type for each customer to make this update. Is there a better way to make this update without using rules or automation?

    0
    Lulu_Zhang
    Forum|Forum|2 years ago
    sarahmiracle
    sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

    Edit drill down in Adoption Explorer reportsNew Idea

    Feature parity is a common issue that admins raise through community. A big one that has yet to be addressed is the report builder/dashboard builder of Adoption Explorer vs the report builder/dashboard builder of the regular CS tool. There are many differences, but one I’ll highlight here is the inability to edit the drill down of an adoption explorer report.For example, I’ve built a line graph and I’d like the graph to include more details in the drill down. I’m clicking on the report, as I would in regular report builder, in order to bring up the drill down that I can configure, but nothing appears. Apparently, I’m not able to configure the drill down?Improve parity between Adoption Explorer report/dashboard building & regular report/dashboard building.

    0
    sarahmiracle
    Forum|Forum|2 years ago

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