Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6160 Ideas

    Selina
    SelinaContributor ⭐️⭐️⭐️

    Gamification for eventsParked

    We’re right now working on a special digital event concept in our community and we want to give some badges for participating, sharing, commenting, etc. especially in the event section. We’ll do it manually for now, but it would be super nice to include the events in the gamification concept in the backend. Than we can generate some automatic badges & maybe also some ranks based on the events.   

    6
    Forum|Forum|3 months ago
    lila_meyer
    lila_meyerGainsight Employee ⭐️⭐️⭐️

    Increasing point earning activity types to support gamificationParked

    We’re looking to setup a private Group for customer advocates. From discussions with customer marketing, they’re hoping to differentiate the types of activities that a group member can participate in and get rewarded for, as opposed to regular community category participation. This would require making the following existing activities into point-earning actions: social sharing poll creation and participation And, ideally, they'd like to track and reward participation for new types of activities, which might start on community, but would possibly be completed elsewhere (?): authoring blog posts survey, research, and case study participation mentor matching

    3
    Forum|Forum|3 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Fully customizable labelsOpen

    Similar to a closed idea from two years ago: And a broader version of what I’d be looking for in this idea I just submitted:  Ideation Status Labels are fully customizable by color and text. It’d be great to have for topic labels as well. The ability to add ad hoc custom labels to a topic is nice, but ideally I’d be able to edit the default labels and/or our custom labels would also show in the label drop-down list. Our taxonomy for labels is a bit different than the defaults, so showing those (and not the custom labels) causes confusion and inconsistency on how labels are applied. 

    5
    Larry
    Forum|Forum|3 months ago
    Erik_
    Erik_Contributor ⭐️⭐️⭐️⭐️⭐️

    Limit event visibility based on user roleDiscovery

    Currently you can only create a public event, or make an event private through the use of a private group.  We're looking into using the Events module for our various events throughout the year. Some of these events are for our super users only. Our super users have a specific user role. They also have a private space on the community, but we use a subcategory for that, and not a group.  So, I'd like the ability to also limit event visibility, and the option to register for one, based on a user role. Edited to add: with the current this-or-that option, the Events module is really only usable for one type of Event that we we do, and not for the rest.

    6
    Forum|Forum|3 months ago
    AndrewK
    AndrewKHelper ⭐️

    Scope Public Tags to CategoryDiscovery

    We’d like to suggest support for category scoped tags, in addition to (or instead of) globally shared public tags. A community supporting multiple products may share some high-level topics, but each product has unique terminology that doesn’t apply elsewhere. Global tags quickly become noisy and less useful. When all tags are shared across the entire community:Tags become overly broad or duplicated with slight variations Users see irrelevant tags for products they don’t use Moderation and tag hygiene become harder Search and filtering lose precision

    4
    Sudhanshu
    Forum|Forum|3 months ago
    katsuhikoContributor ⭐️

    タイムライン入力時の日付の入力についてNew Idea

    タイムライン入力時の項目のUIが使いづらい。H・Mと午前午後をそれぞれプルダウンで入れて行かねばならない。せめて24時間表示のプルダウンに変えることは出来ないのか？

    0
    Forum|Forum|3 months ago
    AndrewK
    AndrewKHelper ⭐️

    Some legitimate CSS properties are not recognized by the community platformDiscovery

    Hi all,I noticed several CSS properties are not recognized by the custom CSS interface and result in an error that prevents publishing.So far, I’ve found the following unrecognized properties:aspect-ratio gap row-gap webkit is also not recognized Idea:Instead of preventing publishing how about a warning with the option to “Publish Anyway” Thanks!

    7
    marekkoszlak
    Forum|Forum|3 months ago
    nicole_alrubaiy
    nicole_alrubaiyContributor ⭐️⭐️⭐️

    Re-order milestones and remove unwanted typesDiscovery

    The administration for configuring Milestones is pretty frustrating.  In particular, the display order is so rigid.  It would be great to be able to re-order the milestones with the arrows and drag-and-drop that you have in other areas, instead of needing to go into each one and select a number. Also, I don't use all of the pre-built milestone types and would like to be able to remove or hide some of them that the system doesn't allow to edit.  Please make this more flexible.

    11
    dayn.johnson
    Forum|Forum|3 months ago
    guceContributor ⭐️

    Who voted a poll: make this feature available in Control PanelDiscovery

    As a moderator I feel it is very important to know 'who voted' in a poll. I want to know the reason(s) behind that vote and be able to reach users who voted a specific option to get more details.

    25
    Jef Vanlaer
    Forum|Forum|3 months ago
    gunjanm
    gunjanmExpert ⭐️

    Reporting on Copilot UsageNew Idea

    It would be great to be able to report on Copilot usage - anonymous to the details. Ideally, I’d like to see who is using, chat datetime (so I can do a rollup and trend analysis of chat usage), custom prompts saved, usage of admin provided prompts, usage of GS suggested prompts.

    4
    Jef Vanlaer
    Forum|Forum|3 months ago
    SpannerContributor ⭐️

    Code block formatting support in Customer Communities postsNew Idea

    Our community is primarily developers working with SDKs, hardware, and CLI tooling. A significant proportion of posts involve sharing code snippets, terminal output, config files, and error messages, and I’d like to request markdown fenced code block support in the post and reply editor, specifically:Triple-backtick fencing (```) to create a code block Optional language identifier for syntax highlighting (e.g. ```python, ```bash) Single-backtick inline code formatting Monospace font rendering inside blocks A copy-to-clipboard button on rendered code blocksI know you can do this with WYSIWYG editor buttons, but devs like to be able to use the backtick option. They do it instinctively these days.Without this, members often paste raw unformatted code (hard to read, easy to misread), or they use the backticks anyway and it just doesn’t get changed into a code block.This is standard functionality in developer community platforms (Discourse, Stack Overflow, GitHub Discussions) and would meaningfully improve the quality of technical support interactions in communities serving a developer audience.

    0
    Forum|Forum|3 months ago
    kstim
    kstimHelper ⭐️⭐️

    Make Milestone Administration UI More FriendlyNew Idea

    Idea: Please add filtering and sorting capabilities to the Milestone administration page.The details: Under the Timeline Administration > Milestone section, I went to create a new automatic milestone and found that there is currently no functionality on this page that allows us to filter and/or sort by any of the columns. It would be nice to be able to at least sort by type and status to make this page easier to quickly consume. Especially when there are a lot of milestones being tracked, the page can get rather busy and it’s a little unfriendly on the eyes. I think adding the basic filtering and sorting capabilities like we have in Rules Engine and Report Builder are good enough. Thank you for your consideration!

    1
    romihache
    Forum|Forum|3 months ago
    mrjrmaeg
    mrjrmaegContributor ⭐️

    Add reusable email snippets in GainsightNew Idea

    Hi Gainsight team,I’d like to request a simple email snippet feature in Gainsight.In HubSpot, a snippet is a short, reusable block of text that CSMs can quickly insert into emails, notes, chats, or records. It helps users avoid typing the same wording again and again. For more snippets context, watch this: The problem:CSMs often send similar emails, but sometimes only one small part needs to change.Example:For churn-save emails, the opening line may be different depending on the situation: The CSM already talked to the customer The CSM has not talked to the customer yet The issue is related to billing Right now, we may need to create multiple email templates or manually copy and paste the right wording. Request:It would be helpful if Gainsight had reusable email snippets that CSMs can quickly insert into Email Assist or email templates.Why this helps: Keeps emails consistent Saves CSMs time Reduces duplicate templates Makes it easier to personalize emails Thank you!

    0
    mrjrmaeg
    Forum|Forum|3 months ago
    mindym
    mindymContributor ⭐️⭐️⭐️⭐️

    User options to control what opens in a new tabNew Idea

    We just rolled out Gainsight last week and the top question I’m getting is “how do I stop things from opening in a new tab?” I know there’s mixed opinions from the community on whether people want a new tab or not - I would love to see individual users have this level of control since there is no standard opinion.

    22
    wpatterson
    Forum|Forum|3 months ago
    laura.porcincula
    laura.porcinculaContributor ⭐️⭐️⭐️⭐️

    Search for a partial word in Ideas moderationReleased

    Our industry and community uses abbreviated words often. I need to be able to search for part of the word with all of the results appearing. The current search functionality bring results in for exact words only. Example: I’m searching for “collab” right now with the expectation that the results will include collab, collaborator, and collaborators. That is not the case. cc: ​@Julian 

    6
    Yoeri
    Forum|Forum|3 months ago
    Matthew Thompson
    Matthew ThompsonContributor ⭐️⭐️⭐️

    'Mark all as read' Button Notifications Open BetaReleased

    We’ve been using the Notifications Open Beta for a few weeks now, would be great to have a ‘Mark all as read’ button at the top of the panel.  

    5
    Forum|Forum|3 months ago
    Sandberg
    SandbergContributor ⭐️

    Customizable NPS and CSAT rangesNew Idea

    Hi, At the moment, NPS and CSAT questions in surveys are locked into specific value ranges:NPS has to be 0-10CSAT has to be 1-5 There are lots of studies out there about the validity of using different scales (IE 1-7 for CSAT, 0-10 for CSAT, 1-5 for NPS, 1-7 for NPS, etc). Right now, we can’t use anything except the Gainsight defaults. It would be great to be able to change the scale for these questions in surveys to meet company guidelines. As it stands, companies can’t import/use their non-”1 to 5” CSAT data (and therefore are locked out of paid features like CX Center/C360 CSAT Widget/etc) unless they transform/change our data and lose fidelity to meet the 1-5 requirement. Thank you!

    2
    gunjanm
    Forum|Forum|3 months ago
    gunjanm
    gunjanmExpert ⭐️

    Auto Unfollow Notification SettingsOpen

    Love the auto-subscription feature based on role assignment on Company and/or Relationship records as detailed here: https://support.gainsight.com/Gainsight_NXT/Notifications/Admin_Guides/Admin_Notification_Settings#Configuring_Auto-Subscription_for_Notifications However, when someone is unassigned from, say, the CSM user lookup on a Company, they are not automatically unfollowed from the Company. That’s not fun. Let’s fix that please.  Collating requirements from @Elana Cipin’s idea before merging the two:(1) Have ability to report on what Companies you are following (I understand this might be available in SFDC, but not NXT).(2) Have ability as an admin to Mass unfollow 

    25
    Forum|Forum|3 months ago
    bradley
    bradleyExpert ⭐️

    Horizontal ScrollingNew Idea

    Reports, and possibly other areas, but especially reports, are hard to navigate because you often have more columns wide than you can see, meaning you need to scroll left or right. Unfortunately a) unless you know there are columns you can’t see the lack of a scrollbar gives you no indication there is more and b) to have any hope of A not being a problem, you have to scroll to the bottom of the report first, which is not great.Please have left and right scrolling available without the need to go to the bottom of a report (which can be quite long), then make your adjustment, then scroll back up to where you were.

    0
    bradley
    Forum|Forum|3 months ago
    t.nelsonContributor ⭐️

    One-to-Many Timeline Activities Across Multiple CompaniesNew Idea

    ProblemMany Customer Success teams run webinars, workshops, advisory boards, user groups, training sessions, and other one-to-many engagement activities where attendees come from multiple customer accounts.Today, if a CSM hosts a webinar with attendees from 20–50 different companies, there is no efficient way to create a single Timeline activity and have that engagement reflected in each attendee's company Timeline. The current options require either:Logging separate Timeline activities for each company manually, which is time-consuming and does not scale. Building custom automation using Rules Engine, APIs, or integrations, which is often not justified for occasional events. Logging a single activity, which limits visibility when reviewing the Timeline for an individual customer account.Requested EnhancementAllow a single Timeline activity to be associated with multiple Companies and/or Relationships, with the activity appearing in the Timeline history of each associated record.Potential capabilities could include:Associate one Timeline activity to multiple Companies. Associate one Timeline activity to multiple Relationships. Bulk-select Companies or Contacts when creating an activity. Automatically surface the activity in each associated account's Timeline. Preserve attendee-level reporting and engagement analytics.Example Use CaseA CSM hosts a webinar attended by 45 contacts representing 30 customer companies.Instead of creating 30 separate Timeline entries, the CSM would:Create one "Webinar" Timeline activity. Select all participating companies and/or contacts. Save the activity once.The webinar engagement would then be visible from the Timeline of each participating customer account.Business ImpactReduces administrative burden on CSMs. Improves visibility into customer engagement history. Encourages more consistent activity logging. Better supports scaled Customer Success motions and digital engagement programs. Eliminates the need for custom automation for common one-to-many engagement scenarios.Would love to hear how other organizations are handling webinar, workshop, training, and user group attendance tracking in Gainsight today.

    0
    Forum|Forum|3 months ago
    sarahmasterton-brown
    sarahmasterton-brownHelper ⭐️

    AI translation on Private Messages in CCOpen

    AI translations feature to translate private messages in Community too please

    2
    Larry
    Forum|Forum|3 months ago
    CC AdminHelper ⭐️

    Timeline Update API should throw an alert or error when a read only or system field is updatedNew Idea

    With the current implementation, when Timeline Update API is used to update a system managed field e.g. SF Event ID of an activity, or if a non existing field is passed, the response shows as success with status 200. This gives an impression to the user that the update was successful which is incorrect. The API functionality should be improved so that it gives apt response to user. 

    0
    Forum|Forum|3 months ago
    jnelsonContributor ⭐️⭐️

    Ability to clone custom object recordNew Idea

    When adding a report to a section/tab of the C360/R360, each row has the options of ‘Edit’ and ‘Preview’ when clicking on the three dots on the right (see screenshot). I’m requesting an enhancement that will add another option of ‘Clone’, which would open up the same flyout window as when you click ‘Add Record’ but would have prepopulated values based on the record you chose to clone. These values could then be modified as normal before the user saves the new row/record.This enhancement would speed up the process any time a user needs to manually create a record from the R360 and only needs to slightly modify it from another record that already exists.  

    0
    Forum|Forum|3 months ago
    KaiaContributor ⭐️

    Save Email Drafts from CopilotNew Idea

    It would be great to have the option to save customer email follow ups generated from Gainsight Copilot as a draft. 

    0
    Forum|Forum|3 months ago
    CatyguerrantContributor ⭐️

    Allow Email Signature Tag When Sending Emails from TimelineNew Idea

    It would be great to have the option to automatically include the Email Signature tag/template when sending emails directly from a Timeline entry.Currently, this option exists when sending emails from a CTA, but not from the Timeline. As a result, users must manually add their signature each time, creating unnecessary extra clicks.Value:Adding this capability to Timeline emails would streamline workflows, ensure consistent signatures, and create parity between CTA and Timeline email experiences.

    1
    Forum|Forum|3 months ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Gainsight PX
    • Gainsight CC
    • Gainsight CE
    • Skilljar by Gainsight
    • Staircase AI

    Terms & ConditionsAccessibility statement