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    6162 Ideas

    mbuuck1Helper ⭐️⭐️⭐️

    Earn points for activity in private groupsOpen

    Recently, we discovered that activity within private groups does not earn points as defined in my community’s gamification settings. My request: All activity within a private group, including posting, commenting, and earning a “best answer,” should be awarded points. This behavior should be identical to the gamification system for these actions in public community spaces.  My use case: We use private groups in our community for our power user engagement program and beta testing. Gainsight’s official reasoning for this behavior is that “this could be seen as unfair to users who are not allowed to participate in such private groups.” However, by definition, the activity in each is meaningful, substantial, and point-worthy. Users who are in those groups still need to be recognized and rewarded for the value they did create, which is not negated by others who don’t participate in those groups. 

    1
    Forum|Forum|6 months ago
    Suvi Lehtovaara
    Suvi LehtovaaraHelper ⭐️⭐️

    Notification center: show private messages also in the profile iconOpen

    Now that Notification Center has been launched, the notifications of new private messages are only shown in the Notification Center.In the Notification Center they easily get lost and mixed up with other notifications → please bring them back to the profile icon :)

    5
    Forum|Forum|6 months ago
    lindsey.neff
    lindsey.neffContributor ⭐️

    Gamification: Organization of BadgesOpen

    As the number of badges that we have grows, it would be great to be able to organize them into categories and/or archive the badges that are no longer available.  We have run some challenges in which participants can earn limited edition monthly badges, and we’d like to be able to archive them so they no longer show up on the main list, but still appear on user profiles.

    1
    Forum|Forum|6 months ago
    brynjahillContributor ⭐️

    Adding Comments and Likes to Past EventsDiscovery

    Hey there,Would love to have comments and likes added to the past events tab in Community. We link the recording of the webinar in the description post-event and having this capability would allow users to ask questions while rewatching/watching the recording in real time.  

    3
    Forum|Forum|6 months ago
    dayn.johnson
    dayn.johnsonVIP ⭐️⭐️⭐️⭐️⭐️

    Variables in CC System EmailsOpen

    I previously asked the question below (solved), but am presenting it as an idea, since variables in system emails are still not in a great spot. Per this guide on variables in CC system emails:“Variables are not universal - each notification email supports only the variables listed” Thoughts on thisCan we get some reasoning as to why variables are not universally available throughout CC system emails (and campaigns)? While there are few situations where some variables would be needed that aren’t already available, depending on what we want to include in our emails, we may be limited by the lack of variable to choose from. If variables are available in a given template, it stands to reason that the variables should be available throughout the template. What is the reasoning that a variable would be available in the subject line, but not in the email body? What’s the reasoning for calling them “variables” as opposed to “tokens”? CS admins are used to talking about tokens, using an additional name just complicates the issue.Example use caseWe were recently impacted by this on the “Account Approved” email. See the screenshots below. Because the available variables in the Email Subject included the {community_name} variable, I included that in the email content. Imagine my surprise when the email was delivered with the variable name instead of our community name.I fixed the email last night by just specifying the community by name in the email body, but I will not be using the variable in the subject line for that community name either, as I can’t trust it not to display incorrectly. My asksIf a variable is available in the email content, make it available everywhere in the email. *Nice to have -- make CC email variables universally available (and call them tokens).ScreenshotsSubject variable listEmail content variable list 

    1
    Forum|Forum|6 months ago
    kelseygContributor ⭐️⭐️

    Ability to manual unsubscribe users in Customer Communities backendOpen

    In order to help our team maintain legal compliance, we would like to have an option to unsubscribe users from email campaigns in the backend. While users can opt out of these emails, if they’ve already unsubscribed from our company’s marketing emails, by law we cannot send any Lucid campaign emails to them again. If you are encountering the same issue, check out this thread for workaround recommendations:  

    1
    Forum|Forum|6 months ago
    SC_akrothContributor ⭐️

    Gainsight PX Analytics (MOM, QOQ, YOY)New Idea

    As a PX Admin who is analyzing their Digital Success program, i need a clear way to report on my engagements performance MOM, QoQ, & YoY. Currently, this is very limited in the GS PX Analaytics with no QoQ or YoY options and only up to 6 months of Data.

    1
    Forum|Forum|6 months ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Multi-level mega menu dropdownReleased

    The dropdown needs to be as concise as possible, and one way to keep it short is to give an option to eitherHide some child categories and only display the top parent categories, or Offer a multi-level view where the children categories can be offered as a nested slide out option 

    7
    Sudhanshu
    Forum|Forum|6 months ago
    mmayhall
    Gainsight Employee ⭐️
    mmayhallGainsight Employee ⭐️

    Ability to Add Mid-Level Person to People Maps without Re-BuildNew Idea

    [Posting on behalf of Customer] Hi Team,Per current product behavior, it appears that there is no way to add a Company Person record between two existing tiers (short of replacing one direct report and re-building the map manually):https://share.zight.com/Kou5kYZd We have received feedback that it would be very helpful to have this ability, as it would save the time of having to re-build the map. Thanks! 

    3
    Forum|Forum|6 months ago
    moragwhiteContributor ⭐️⭐️⭐️

    Allow Group Send Email Templates to be Available in Send Email from CTANew Idea

    Our CSMs are creating Email Templates to be used from Group Send. They would like to use these email templates in Send Email from CTA.

    0
    Forum|Forum|6 months ago
    sarahmiracle
    sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

    Include GSID in Company Merge tool screenNew Idea

    The Company Merge tool is helpful, but if the accounts you are merging share the same name (a common occurrence for accounts that accidentally get double-created), it makes it hard to ensure you’re choosing the correct Master record for the merge.See this example:In the above example, I’m trying to merge two ACME Corp Company records. But, it’s not easy for me to know which one I should be selecting as the Master when they both share the same name.It would be more helpful if you showed the GSID in addition to the Company Name on the radio buttons to choose the Master record. This ensures there is no mistaking which one is the correct one to retain. 

    1
    bradley
    Forum|Forum|6 months ago
    danielle.leroux
    danielle.lerouxHelper ⭐️

    Improve Text Editor Behaviour When Editing Posts with ImagesNew Idea

    Users have reported difficulty editing posts when an image is placed at the beginning of the content. Currently, it is not possible to easily insert text before the image, and the cursor may appear in a position where typing should work but does not respond. While images can technically be moved using the existing icon controls, this functionality is not intuitive and many users are unaware of it.The editor should support standard text editor behaviours, such as allowing users to place the cursor before an image and type, move the cursor to the start of the post using arrow keys, and reposition images more easily (e.g., with clearer controls or drag-and-drop). Improving these interactions would make the editor more intuitive and prevent users from needing to delete and re-upload images just to change the layout of their post.

    0
    danielle.leroux
    Forum|Forum|6 months ago
    EBrozioContributor ⭐️

    Customizable navigation bar with dropdown for external linksReleased

    Hi,We're currently implementing Gainsight Communities and would love the ability to create a dropdown menu in the navigation bar for quick access to external resources like our partner portal, blog, etc.Right now, it seems that adding a dropdown with external links requires building a fully custom HTML menu, which doesn't dynamically adjust if we make changes to the community structure. This limitation makes it less flexible and harder to maintain.It would be great to have more user-friendly options to customize the navigation menu, especially with a simple dropdown for external links that can adapt to structural changes in the community.Thanks for considering this enhancement!

    17
    Sudhanshu
    Forum|Forum|6 months ago
    JasonTMTContributor ⭐️⭐️⭐️

    Being able to see someone else already typing in the frontendOpen

    We have approximately 15000-20000 active users who contribute in topics on a daily basis. It would be really convenient for them to have the option of spotting whether another user is already active/typing in the same topic. Especially handy for our Super Users who try and help as much as possible. Sometimes we'll type an answer even though someone else has already posted theirs, but we weren't able to see that the topic was already being processed by someone else. Related to this idea: Ability to see who else is working on a question or looking at a question in the backend, or see when someone is typing in the frontend | inSpired (insided.com)

    6
    Sudhanshu
    Forum|Forum|6 months ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Make all users accept the new Terms & ConditionsParked

    With changing local laws and evolving community rules & regulations, it is necessary to edit the Terms & Conditions page at times. But currently it’s not possible to force all existing users to re-accept the T&C.Therefore we propose that the Terms & Conditions page gets an additional feature:When editing the page you get two options:Save T&C without noticing all registered users (e.g. when you only fix a typo or change some minor layout issues) Save T&C and make all registered users re-accept when they login the next time (e.g. when you add a new paragraph regarding data protection)If you choose the second option, then an overlay appears the next time an already registered users logs in or starts a new session in the community, providing a link to the Terms & Conditions page and forcing the users to accept before they can continue.

    10
    Sudhanshu
    Forum|Forum|6 months ago
    Preran KurnoolContributor ⭐️

    Allow Code Snippets (SQL, JavaScript, etc.) to Post Without WAF RejectionDiscovery

    Developer communities on Gainsight Community frequently need to share SQL queries as part of discussions, tutorials, and peer support. Currently, posts containing SQL syntax are blocked on submission due to WAF security rules. This is causing our users to lose their work mid-post with no clear explanation.Enabling SQL snippets to be posted reliably would be a meaningful improvement for any customer running a developer or data-focused community. Closing this gap would help Gainsight better serve the technical community segment and improve member retention and engagement for those customers.

    3
    Forum|Forum|6 months ago
    dstokowski
    dstokowskiGainsight Employee ⭐️⭐️

    Ability to bucket values in ReportingOpen

    I often find myself exporting to Excel in order to "bucket" values in reporting - kind of like creating a categorization on the fly like you can in SFDC Reporting.  Would be great to do this in Reports 2.0.

    53
    Prateek Parashar
    Forum|Forum|6 months ago
    jean.nairon
    jean.naironExpert ⭐️

    Ability to edit the page layout of a related low volume objectNew Idea

    On the C360, you can add low volume objects as a related list. If you include the GSID in the report, you are provide with 2 actions: view/edit. I have created another idea to more easily add this functionality:    https://community.gainsight.com/cs-ideas-21/simpler-ability-to-view-low-volume-object-on-the-c360-38559   Once the GSID is added, a user can click the eyeball to view the record. The page layout that is presented for the object is sorted by field type and then field name. Here’s an example:      There is no way to adjust this page layout. It would be more helpful and intuitive for CSMs if this page layout was sortable. 

    29
    Prateek Parashar
    Forum|Forum|6 months ago
    GLau
    GLauContributor ⭐️

    Customer News/RSS FeedNew Idea

    Hi Gainsight Team, I’d like to suggest a feature enhancement that could help Customer Success teams stay informed about important developments related to their accounts. Currently, Gainsight does not natively support an RSS or news aggregation capability within the platform. It would be very useful to have a customer intelligence news feed on the Gainsight homepage or within account views that surfaces relevant news about our customers from trusted sources. Ideally, CSMs could review these articles and select relevant ones to add directly to the Timeline, helping capture important industry updates that may impact renewals, expansion opportunities, or account risk. This would help Customer Success teams stay proactive and better prepared for customer conversations, QBRs, and strategic engagements. Thank you for considering this idea.

    0
    GLau
    Forum|Forum|6 months ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Points for Manual BadgesOpen

    I think the only thing missing in the current Manual badge template is the option of also rewarding some points. Pl feel free to lock this idea if this topic is already covered elsewhere 

    9
    KellyBebenek
    Forum|Forum|6 months ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Email Assist - Additional BCC OptionsNew Idea

    We have a need to be able to add additional BCC recipients via an email sent from a CTA task.  We encourage our users to send via Gainsight so that additional tracking info is available, so, we’d like the ability to add additional users as BCCs.Our use case - we are sending out some provisioning emails via CTA, and there are cases where we’d like to be able to BCC other internal stakeholders, but NOT display their email addresses to the customer.  I’ve provided two workarounds (providing below in case others are interested), but both require additional work from the sender, so would ideally like the process to be a bit more streamlined.Keep the Reply To - BCC Email Sender checked, and then, forward from the user’s inbox to the additional recipients. Once email is on Timeline, go to Timeline and @mention appropriate additional users.

    2
    Forum|Forum|6 months ago
    Kseniia
    KseniiaContributor ⭐️

    Separate CC and BCC Functionality in GainsightNew Idea

    I’d like to suggest a basic feature that would improve the journey management: the ability to add recipients to CC and BCC separately. Currently, Gainsight only allows for all recipients to be in either CC or BCC, which limits the ability to manage emails effectively.The ability to add recipients for both CC and BCC in one email within the automated program would greatly improve the email management. This would enable everyone to keep the right stakeholders informed while maintaining appropriate visibility and confidentiality.

    1
    Forum|Forum|6 months ago
    Jef Vanlaer
    Jef VanlaerHelper ⭐️⭐️⭐️

    CC User export: include group activity in metricsReleased

    When generating an export of Community Users, some activity metrics (total_topics, total_comments, total_answeredcomments, total_likes) are included. Posts in groups are not included in these metrics, though, which makes it impossible to get an overall view on the user’s activity on the Community.

    4
    Aleksandra
    Forum|Forum|6 months ago
    jordan.appling-marxContributor ⭐️

    Add User ID Field to Analytics User CSV ExportReleased

    The user ID field should be included as a column when generating a user CSV export in /analytics/export. Most bulk user API actions require user IDs (e.g. https://api2-eu-west-1.insided.com/docs/user/#tag/Webhooks/operation/listEventWebhookSubscriptions). If the user ID field is present in the export it will be faster and easier to gather user IDs for bulk actions based on the CSV data.

    7
    Aleksandra
    Forum|Forum|6 months ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Add Service Cloud Messaging Sessions to StaircaseNew Idea

    Our team is utilizing the Chat option in Service Cloud, and it appears that’s not pulled into Staircase at all.  We’d like that to be added as further content for Staircase to analyze and for use in measuring Support interactions across customers.

    0
    heather_hansen
    Forum|Forum|6 months ago

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