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naga_raghav_sumanth
naga_raghav_sumanthGainsight Employee ⭐️
posted in Meetings & Office Hours
Support Holiday Hours - February 2024

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off.  Please find the modified schedule below. February 16, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 19, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 26, 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

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naga_raghav_sumanth
9 months ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Tuesday US Admin Office Hours (CS Platform): Jan 30, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, Tuesday, January 30, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

634
tiffany_hui
9 months ago
yuniyal
yuniyalGainsight Employee ⭐️
posted in Meetings & Office Hours
Unlock the power of Gainsight Timeline with our exclusive Crank Up Webinar🚀

Tap into the potential of Gainsight Timeline with our specialised webinar, "Mastering the Ins and Outs - A Deep Dive into Gainsight Timeline." Explore crucial features and uncover the transformative impact this tool can have on your day-to-day operations.  Unlocking Insights on: 🚀 Timeline API Mastery: Elevate your workflow efficiency by seamlessly integrating timeline activities from third-party tools.🔍 Gong AI Feature: Unlock the potential of the Gong AI feature, utilizing advanced analytics for smarter decision-making.📊 Health Scorecard Measures: Harness the power of the timeline to establish and refine health scorecard measures, ensuring a proactive approach to customer success.🧩 Associated Records Demystified: Decode the intricacies of associated objects in the timeline, uncovering new possibilities for comprehensive data management. Mark Your Calendar:Date: January 25, 2023Time: 9 AM PST Secure Your Spot Now Presenters: @Jagari Das, @Nikhil Cherukuri, and @yuniyal 

2551
yuniyal
9 months ago
rketharaju
rketharajuGainsight Employee ⭐️
posted in Meetings & Office Hours
PX Weekly Admin Office Hours - Jan 17th, 2024

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on January 17th, 2024 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

172
rketharaju
9 months ago
rketharaju
rketharajuGainsight Employee ⭐️
posted in Meetings & Office Hours
PX Weekly Admin Office Hours - Feb 7th, 2024

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on February 7th, 2024 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

100
rketharaju
9 months ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Tuesday session) - 30/01/2024

This thread is for the Admin Office Hours session for Tuesday Jan 30th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

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baji_bathula
9 months ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Thursday US Admin Office Hours (CS Platform): Jan 25, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 25, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 25, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

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I
9 months ago
Aman
AmanGainsight Employee ⭐️
posted in Meetings & Office Hours
Recording: Crankup Webinar Series: How do we Reinvent our Community in 2024

Thanks for attending the below Crankup Webinar Series for the month of January 2024. In this webinar we covered,Reinventing Community Goals and the Objectives. Reinventing KPIs and Reporting. Reinventing what success criteria. Reinventing Yourself.Please refer below for the complete recording of the webinar. 

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Aman
9 months ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Tuesday US Admin Office Hours (CS Platform): Jan 23, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello all!   First, my apologies for not putting the post through last week about cancelled Admin Office Hours -- was out of the country and thought I’d queued up that notice but obviously did not.I am, however, back, and we’ll be on our regular schedule going forward for the foreseeable future.So -- with that --This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, Tuesday, January 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm

706
J
9 months ago
yuniyal
yuniyalGainsight Employee ⭐️
posted in Meetings & Office Hours
🚀 Elevate Your Business: Unleashing Synergies Between CS & PX! 🚀

Gear up for an enlightening session in our 'Crank Up Technicalities' webinar series as we delve into the dynamic capabilities of Customer Success (CS) and Product Experience (PX). Join us as we unravel the strategic interplay between these two powerhouse solutions and discover how to craft efficient workflows tailored to elevate your business to new heights. 🚀 Unlocking Insights on: 🔍 Optimizing In-App Surveys with CS Data: Leverage Customer Success data strategically to deploy in-app surveys, gaining valuable insights into user satisfaction and engagement. 💼 Efficient Digital Renewal Management for Small Businesses: Streamline the renewal process for small businesses, enhancing efficiency and ensuring continued customer success. 🎯 Strategic Use of PX Labels in CS for Customer Scoring: Integrate PX labels into your Customer Success strategy to effectively score and prioritize your customers.🌟 📍 Mark Your Calendar:Date: December 13, 2023Time: 9 AM PST🔗 Secure Your Spot Now  Prese

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yuniyal
9 months ago
S
Sharon BokContributor ⭐️⭐️
posted in Meetings & Office Hours
Don't Let Your Data Run Wild - Jan. 31 Office Hour

Your customer data is your most valuable asset. But managing it can be a daunting task, especially when it comes to ensuring compliance and leveraging it for meaningful insights. That's why we're hosting a Gainsight Data Governance Office Hour on Jan. 31 at noon ET. Join us to learn best practices in data governance and how it can enable your organization to take control of your customer insights, build trust, and make informed decisions that drive business success. Don't let your data run wild – sign up today. Register here: nCloud- Office Hour on Gainsight's Data Governance - Google Forms 

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S
9 months ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Tuesday session) - 23/01/2024

This thread is for the Admin Office Hours session for Tuesday Jan 23th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

140
baji_bathula
9 months ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Thursday session) - 25/01/2024

This thread is for the Admin Office Hours session for Thursday Jan 25th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

160
baji_bathula
9 months ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Thursday session) - 18/01/2024

This thread is for the Admin Office Hours session for Thursday Jan 18th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

291
tiffany_hui
10 months ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
published in Training & Certification
Upcoming Training Events & New Resources

The Gainsight Education team is hosting a variety of instructor-led training events in the next several months, and hopes to see you in class! Below is also a round up of recently published free training resources to help you up level your CS skills, and Gainsight product knowledge.Upcoming EventsGainsight PX Instructor-Led Training: July 25th - 27th (free webinar) Gainsight & Northpass: Pairing Customer Success With Customer Education: July 26th Gainsight CS Admin Level 2 Prep Course: August 16th coupon for 10% off level2prepcourse-10 Gainsight Admin Instructor-Led Training: Aug. 28th - Sept. 1st Adv. Admin Workshop: Sept. 25 - 28th coupon for 10% off advadminworkshop-10 Recently published free elearning courses:Updated CS Horizon Rules training  Webinar recording: How to Build and Advance Your Career in CS Ops New DigitalHub Knowledge Base, Ideation, Gamification, Creating & Moderating Content, Structure, Content & Permissions training New PX Custom Events & Global C

2881
N
10 months ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Tuesday US Admin Office Hours (CS Platform): Jan 9, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 9, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, Tuesday, January 9, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

1066
K
10 months ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Tuesday session) - 16/01/2024

This thread is for the Admin Office Hours session for Tuesday Jan 16th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

260
baji_bathula
10 months ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Thursday US Admin Office Hours (CS Platform): Jan 11, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session today on Thursday, January 11, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 11, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

736
skipstone
10 months ago
S
Sharon BokContributor ⭐️⭐️
posted in Meetings & Office Hours
2024 CS Ops Webinar & Gainsight Office Hour Series

Are you ready to elevate your Customer Success and Gainsight operations in 2024? Look no further! nCloud Integrators proudly presents our exclusive "New Year, New You" CS Ops Webinar & Gainsight Office Hour Series, which is designed to empower you with the knowledge and strategies you will need for success in 2024 and beyond. Sign up for any of these sessions using this link: https://www.ncloudintegrators.com/post/ncloud-announces-cs-ops-webinars-and-gainsight-office-hour-series 📆 January Sessions:Jan. 16 at noon ET: CS Ops Webinar - "Pioneering a High-Impact CS Ops Function"Jan. 31 at noon ET: Office Hour - "Data Governance in Gainsight" 📆 February Sessions:Feb. 13 at noon ET: CS Ops Webinar - "Maximizing Value: A Guide to Operationalizing Outcomes"Feb. 28 at noon ET: Office Hour - "Uplevel Your Metrics to Boost Your Gainsight Health Scorecard Love" 📆 March Sessions:March 12 at noon ET: CS Ops Webinar - "Enhancing Customer Lifecycle Management with Automation"March 27 at noon E

351
anirbandutta
10 months ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Thursday session) - 11/01/2024

This thread is for the Admin Office Hours session for Thursday Jan 11th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

150
baji_bathula
10 months ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Tuesday session) - 09/01/2024

This thread is for the Admin Office Hours session for Tuesday Jan 9th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 Ind

130
baji_bathula
10 months ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
NEW LINK - Thursday US Admin Office Hours (CS Platform): Jan 4, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

PLEASE NOTE NEW SESSION LINK BELOWHello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 4, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 4, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

504
N
10 months ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Tuesday US Admin Office Hours (CS Platform): Jan 2, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Happy New Year everyone!This thread is for our upcoming Tuesday Admin Office Hours session today, Tuesday, January 2, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, Tuesday, January 2, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

492
DIshmael
10 months ago
naga_raghav_sumanth
naga_raghav_sumanthGainsight Employee ⭐️
posted in Meetings & Office Hours
Support Holiday Hours - January 2024

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off.  Please find the modified schedule below.January 1, 2024: Closed January 12, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases January 15, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases January 26, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases January 29, 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

270
naga_raghav_sumanth
10 months ago
smarepalli
smarepalliGainsight Employee ⭐️
published in Training & Certification
Gainsight Certification Leaderboard Winners - November 2023

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during November!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in December? If you do, you’ll earn some swag. Take the certifications today! November LeaderboardLevel 3 Admin Certification:@suryakalag   (Customer) Dattasai Akula  (Gainster)Level 2 Admin Certification - Reports & Dashboards:@lautenjk   (Customer) Bhavya Kukreja (Gainster)Level 2 Admin Certification - Journey Orchestrator:@Ester.Memoli    (Customer) @Brayden   (Gainster)Level 1 Admin Certification:@angkorwat    (Customer) Madhumitha Valluri  (Gainster)Gainsight End User Certification:Stephen Morash  (Customer) @T

431
Ester.Memoli
10 months ago

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