Meetings and Trainings

🎉 Webinar Alert! 🎉Join us on October 23rd at 9 AM PST for a deep dive into the 'Verified Outcomes Framework'!🔍 Curious about how “Verified Outcomes” and “ROI” can keep your customers happy, loyal, and coming back for more? Want to learn how Gainsight gives you data-driven insights to keep leveling up? This webinar’s got you covered! 🗓️ Save the Date:📅 October 23rd, 2024🕒 9:00 AM PSTRegister Here 📎  What’s In I

Hello, Office Hours will be dedicated to the Connectors Upgrades referenced here. If you have a question or would like to re-authorize while we have Product and Engineering representatives on the call, feel free to join! There is no need to register for this sessions - you can join at any time. We look forward to talking with you!Join Zoom Meeting https://gainsight.zoom.us/j/95339396497?pwd=FAoGmWb9umHaY7G5xtcHFkCrSzwrUf.1Passcode: 636848

This thread is for the Admin Office Hours session for Tuesday Oct 8th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30 AM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New

This thread is for the Admin Office Hours session for Thursday Oct 10th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New

Hello everyone!This thread is for today’s Thursday Admin Office Hours session on Thursday, October 3, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, October 3, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZ

This thread is for the Admin Office Hours session for Thursday Oct 3rd,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New

Happy October everyone!This thread is for today’s Tuesday Admin Office Hours session, Tuesday, October 1, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, October 1, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTD

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, September 24, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, September 24, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z

Discover proven CS strategies in our latest webinar recordings, designed to help you operationalize outcomes, streamline processes, and drive sustainable success. Whether you're building a CS Ops function or refining your onboarding approach, these sessions provide the guidance you need:✅ Maximizing Value: A Guide to Operationalizing Outcomes✅ Pioneering a CS Ops Function✅ Elevating Onboarding: Effective Resource Models for Efficiency & Revenue✅Empowering Success: A Training Program for Sustainable Growth✅Enhancing Customer Lifecycle Management Through AutomationExplore the webinars now: https://www.ncloudintegrators.com/cswebinars 

This thread is for the Admin Office Hours session for Tuesday Oct 1st,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30 AM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. October 2, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases October 14 2024: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases. October 25, 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity case October 31 2024: Live chat & phone support disabled. Delayed response

This thread is for the Admin Office Hours session for Thursday Sep 26th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 26, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, September 26, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886

Hello everyone!Apologies for the late post here - been that kind of a week! This thread is for today’s Tuesday Admin Office Hours session, Tuesday, September 17, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, September 17, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

Thanks for attending the below Crankup Webinar Series for the month of September 2024. Crankup Webinar Series: Boost Engagement: Email Campaigns, Groups & Events with Gainsight CC In this webinar we discussed, Email Campaigns Workflow demo for Email Campaigns Events Workflow demo for Events leveraging Email Campaigns. Groups Workflow demo for Groups leveraging Email

This thread is for the Admin Office Hours session for Tuesday Sep 24th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30 AM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (Ne

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 19, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, September 19, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886

Hi All,We are not conducting today’s office hours session as entire CSA team is fully occupied with some urgent work.

Hello everyone!Do you have a question regarding the automated Horizon Rules Migration process? Please join our Horizon Rules Migration Office Hours session on Thursday, September 19, 2024 at 7:30AM PT / 8:30AM MT / 9:30 CT / 10:30 ET. There is no need to register for these sessions - you can join at any time. We look forward to talking with you!Join Zoom Meeting:https://gainsight.zoom.us/j/97413693810?pwd=MDhmWTFFVjdXb2ZzTCtlenE3U1dnQT09Passcode: 761093

Discover proven CS strategies in our latest webinar recordings, designed to help you operationalize outcomes, streamline processes, and drive sustainable success. Whether you're building a CS Ops function or refining your onboarding approach, these sessions provide the guidance you need:✅ Maximizing Value: A Guide to Operationalizing Outcomes✅ Pioneering a CS Ops Function✅ Elevating Onboarding: Effective Resource Models for Efficiency & Revenue✅Empowering Success: A Training Program for Sustainable Growth✅Enhancing Customer Lifecycle Management Through AutomationExplore the webinars now: Customer Success Webinars | ncloudintegrators 

Join us on Monday, September 23rd, 9 AM PST for a webinar on boosting community engagement with Gainsight. Learn how to master email campaigns, events, and groups to create a more connected and engaged community. Discover how seamlessly integrating these elements can enhance your community's experience and drive impactful results.What’s On the Agenda? Email Campaign Workflows: Strategies for sending targeted emails to targeted audience and tracking their impact.  Event Coordination: Seamlessly managing and promoting events within your community.  Group Dynamics: Utilizing group structures to maximize engagement. Interactive Q&A: Hands-on demonstrations and expert answers.Why Should You Attend?Learn to efficiently manage and integrate community workflows. Gain insights from real-world

Hi All, We are not conducting today’s office hours session as entire CSA team is fully occupied with some urgent work.  

Thank you to everyone who joined our insightful webinar on Voice of Customer (VOC) and its integration into Gainsight’s strategies! We explored the essential components of a VoC program, including its benefits and how to implement one successfully at scale.KEY TAKEAWAYS1. What is Voice of Customer?The VoC program focuses on gathering, analyzing, and acting upon customer feedback to enhance customer success. At Gainsight, it integrates with our core values, especially "Success for All" and "Shoshin" (beginner’s mindset), allowing us to learn and grow from our customers' input. 2. Survey Methods for FeedbackWe discussed three critical feedback mechanisms that companies should consider:Customer Effort Score (CES): Measures how easy it is for customers to use your product, crucial for understanding onboarding and new features. Customer Sa

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, September 10, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, September 10, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z

We had a great time together during the recent webinar on Unlocking the Power of Aha! Connector for Seamless Product Request Management. If you missed it, here’s a quick rundown of what we covered.The webinar focused on the seamless integration between Gainsight’s Product Request feature and Aha!, a roadmap and project planning software. This integration enables customer-facing teams to directly feed customer feedback into the product roadmap, allowing product teams to prioritize and act on requests efficiently.Customer Success Managers can log product requests in Gainsight, which are automatically synced with Aha!, ensuring no data is lost and reducing manual processes. The product team can then prioritize requests based on business impact and customer demand, with real-time updates visible to both teams.The workflow streamlines communication, improves decision-making, and enhances transparency, as both teams can track the status of each request. This