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Gainsight CS Admin Happy Hour @ Pulse 2024

6 days ago

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baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 13/02/2024

This thread is for the Admin Office Hours session for Tuesday Feb 13th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

2 months ago

WayneVeteran Rookie

posted in Training & Certification

Sourcing GSIDs for Dropdowns and Multi Select and their Options

I’ve seen this request a few different times on slack recently and I always suggest doing the API/URL trick but it seems to always intimidate people so I figured I’d write a guide. Note: This is for when you want a full list of your option GSIDs and can’t source them in a report due to not all of them being picked. You will need to GSID of your dropdown/multi select you are looking to get the options of. 3-4 ways of doing this Inspect Page - You can go to the dropdown list inside Drop downs inside Data Management, right click the list and inspect page. The GSID is on the right side for its row and/or for the url, which is the url when you click on it Go to the Dropdown where you see the options and get the GSID from the URL Call the API and Read the JSON, this retrieves all your Dropdowns and Multi Selects and returns their GSIDs Endpoint URL: https://YOUR_COMPANY_URL.gainsightcloud.com/v1/api/picklist/categories HTTP Method: GET Al

2 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Feb 21st, 2024

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on February 21st, 2024 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

2 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Feb 14th, 2024

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on February 14th, 2024 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

2 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): Feb 8, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for today’sThursday Admin Office Hours session on Thursday, February 8, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 8, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

3 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): Feb 6, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Tuesday Admin Office Hours session on Tuesday, February 6, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, Tuesday, February 6, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

3 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 08/02/2024

This thread is for the Admin Office Hours session for Thursday Fed 8th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Ind

3 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Jan 31st, 2024

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on January 31st, 2024 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

3 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): Feb 1, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 1, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 1, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

3 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours canceled today Thurs Feb 1 - technical issues

Hello all -- with apologies, I am having internet issues today -- not enough bandwidth for shared screen session. I will certainly have it fixed by Tuesday’s weekly session next week -- we’ll see how far I get with provider support today. Thank you for your patience.

3 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 06/02/2024

This thread is for the Admin Office Hours session for Tuesday Feb 6th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Ind

3 months ago

jgasparroGainsight Employee: Rookie

posted in Training & Certification

🚀 Exciting News for Pulse+ Subscribers! New eLearning Curriculum and Skills Badge on Digital Customer Success

We are thrilled to announce the launch of our latest eLearning curriculum available on Pulse+: "Getting Started with Digital Customer Success." In response to the rapidly evolving landscape of customer success, this comprehensive program is designed to equip you with the skills and knowledge needed to thrive in the digital age.Course Highlights: Introduction to Digital Customer Success: Define Digital Customer Success and distinguish it from traditional Customer Success. Identify the pillars of durable growth. Leveraging Digital Customer Success for Growth: Explore how Digital Customer Success (DCS) can scale operations and provide added value. Uncover strategies for sustainable growth through DCS. Start the Journey With a Proactive Approach: Learn to plan, organize, and launch proactive digital strategies. Make a seamless transition to Digital Customer Success motions. The Path to Personalization: Explore techniques to create personalized user journeys for enhanced customer

3 months ago

Sharon BokShoshin

posted in Meetings & Office Hours

Feb. 13 Webinar: Your Guide to Operationalizing CS Outcomes

As a customer success (CS) organization, completing tasks is not enough to measure success. What truly matters is the value created and the impact on your customers. Join our webinar on February 13 at noon ET to learn about the 4 principles of operationalizing CS outcomes that can help your organization achieve impactful results and support your customers in meaningful ways. Register today: Maximizing Value: A Guide to Operationalizing Outcomes Webinar (google.com)

3 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 01/02/2024

This thread is for the Admin Office Hours session for Thursday Fed 2nd,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Ind

3 months ago

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - February 2024

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. February 16, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 19, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 26, 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

3 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): Jan 30, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, Tuesday, January 30, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

3 months ago

yuniyalGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

Unlock the power of Gainsight Timeline with our exclusive Crank Up Webinar🚀

Tap into the potential of Gainsight Timeline with our specialised webinar, "Mastering the Ins and Outs - A Deep Dive into Gainsight Timeline." Explore crucial features and uncover the transformative impact this tool can have on your day-to-day operations. Unlocking Insights on: 🚀 Timeline API Mastery: Elevate your workflow efficiency by seamlessly integrating timeline activities from third-party tools.🔍 Gong AI Feature: Unlock the potential of the Gong AI feature, utilizing advanced analytics for smarter decision-making.📊 Health Scorecard Measures: Harness the power of the timeline to establish and refine health scorecard measures, ensuring a proactive approach to customer success.🧩 Associated Records Demystified: Decode the intricacies of associated objects in the timeline, uncovering new possibilities for comprehensive data management. Mark Your Calendar:Date: January 25, 2023Time: 9 AM PST Secure Your Spot Now Presenters: @Jagari Das, @Nikhil Cherukuri, and @yuniyal

3 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Jan 17th, 2024

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on January 17th, 2024 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

3 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Feb 7th, 2024

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on February 7th, 2024 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

3 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 30/01/2024

This thread is for the Admin Office Hours session for Tuesday Jan 30th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 In

3 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): Jan 25, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 25, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 25, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

3 months ago

AmanGainsight Employee: Rookie

posted in Meetings & Office Hours

Recording: Crankup Webinar Series: How do we Reinvent our Community in 2024

Thanks for attending the below Crankup Webinar Series for the month of January 2024. In this webinar we covered,Reinventing Community Goals and the Objectives. Reinventing KPIs and Reporting. Reinventing what success criteria. Reinventing Yourself.Please refer below for the complete recording of the webinar.

3 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): Jan 23, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello all! First, my apologies for not putting the post through last week about cancelled Admin Office Hours -- was out of the country and thought I’d queued up that notice but obviously did not.I am, however, back, and we’ll be on our regular schedule going forward for the foreseeable future.So -- with that --This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, Tuesday, January 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm

3 months ago

yuniyalGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

🚀 Elevate Your Business: Unleashing Synergies Between CS & PX! 🚀

Gear up for an enlightening session in our 'Crank Up Technicalities' webinar series as we delve into the dynamic capabilities of Customer Success (CS) and Product Experience (PX). Join us as we unravel the strategic interplay between these two powerhouse solutions and discover how to craft efficient workflows tailored to elevate your business to new heights. 🚀 Unlocking Insights on: 🔍 Optimizing In-App Surveys with CS Data: Leverage Customer Success data strategically to deploy in-app surveys, gaining valuable insights into user satisfaction and engagement. 💼 Efficient Digital Renewal Management for Small Businesses: Streamline the renewal process for small businesses, enhancing efficiency and ensuring continued customer success. 🎯 Strategic Use of PX Labels in CS for Customer Scoring: Integrate PX labels into your Customer Success strategy to effectively score and prioritize your customers.🌟 📍 Mark Your Calendar:Date: December 13, 2023Time: 9 AM PST🔗 Secure Your Spot Now Prese

3 months ago

Sharon BokShoshin

posted in Meetings & Office Hours

Don't Let Your Data Run Wild - Jan. 31 Office Hour

Your customer data is your most valuable asset. But managing it can be a daunting task, especially when it comes to ensuring compliance and leveraging it for meaningful insights. That's why we're hosting a Gainsight Data Governance Office Hour on Jan. 31 at noon ET. Join us to learn best practices in data governance and how it can enable your organization to take control of your customer insights, build trust, and make informed decisions that drive business success. Don't let your data run wild – sign up today. Register here: nCloud- Office Hour on Gainsight's Data Governance - Google Forms

3 months ago

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