Product Experience (PX)

Localisation of Badge only guides

In a couple of places within our product we use a “guide” as a tooltip.However it seems that with this setup the localisation fails to work, the text is always displayed in the default language in the application (for us this is English).We have other guides which have multiple dialogs that popup in sequence, and these seem to localise correctly (including the on hover tooltip (which from what i understand is the same thing as what we are trying to achieve above)).Is this something that other people have experienced? Should we be using another mechanism for localised tooltips?

mandy_majorGainsight Employee ⭐️⭐️

Please be aware that we are experiencing a lag in events updating in PX. There is no data loss, and we hope to have this resolved soon. Please follow the status page for further updates. We apologize for this inconvenience this may cause for you and your team.

Delay in Application

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gloriamavunguGainsight Employee ⭐️

How To Customize A Guide Engagement's Navigation Bar

The navigation bar is the menu that appears on the bottom of a Gainsight PX engagement. It's the foundation for navigating your users through a Guide engagement. However, like all things in PX, it isn't set in stone — it's customizable. Today, we will review the different ways you can edit your navigation bar within PX. To get started first, create a Guide engagement and then steer your cursor over to the Editor tab. Next, scroll down and select the Navigation Bar section. Follow the directions listed below to make quick and easy edits to your Guide engagement: How To Change The Navigation Bar Colors When you utilize the WYSIWYG editor, you can adjust the color options of your navigation bar. To do so, use the Background Color and Label Color buttons to choose and select shade options for your navbar. How To Edit The Get Started Button The default navigation bar text for the first page of any guide is: Get Started. To revise the text, delete the words Get Started and type in a n

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Julie-PintoContributor ⭐️⭐️⭐️⭐️

Ability to preview KC Bot on production without launching

Sometimes when I am working with the KC Bot, I want to be able to preview it on production without actually launching the bot (like I can when editing engagements). I’d also rather not make a test bot targeted to just me, as I would have to change priority and launch/unlaunch to see the real bot.

patrickduffyexpelContributor ⭐️⭐️

Did the Page Views API change?

Has anyone else running the PageViews API see the call break for them? I had hooked up the API for improved data visualization in Domo and haven’t had a successful call in over a week, and am getting error messages from the API call.

link_blackGainsight Employee ⭐️⭐️

Tip of the Week: Combining multiple in-app Rating Surveys into one user experience

While working with one of our amazing PX customers today, they asked me…“How can we build an in-app Survey that includes multiple per feature ratings with textual feedback for each feature?” To my disappointment and theirs, I needed to explain that only one rating step can currently be included in an in-app Rating survey. I know that our PX Product team is working hard to include this flexibility in the future, but right now this is just not possible.However, there are at least two other ways to achieve a “similar” user experience and result!!!! The first way is to use a multi-question Survey with a combination of multiple choice questions and open text questions. With a little help from FontAwesome, some creative fonts/colors, and even using images, the end result does not look too bad and will keep all the answers and responses within one PX Survey submission. Here is how it could look: Another, better way (in my opinion), would be to implement separate Feature Rating Surveys an

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dshorterGainsight Employee ⭐️

March PX Office Hours Recordings Available Now!

For those who missed March PX Office Hours. You can view the recordings here.Mar 3- Simple Ways to communicate/ onboard users to Product/ UI Changes with PXMar 10- Product Adoption InsightsMar 17- How to fetch and update Events and attributes using PX Rest APIMar 24- Create closed-loop Feedback using quick PX In-App SurveysMar 31-Learn Advanced Guide and Product Mapping

881

jrogContributor ⭐️

Does qualification scope persist if engagement is paused?

I'm planning to launch an engagement with a Schedule of a 30 day period, and a Qualification Scope of Only Once. If I need to pause it for an edit, does the Qualification Scope reset, resulting in users who have already seen it seeing it again? Or does the Qualification Scope of Only Once persist from before pausing and then launching again? Thanks!

SusanneContributor ⭐️⭐️

Use PX survey to collect feedback on help topics?

Hi,is there a way to use a PX survey to collect feedback on help topics, like you see it for example in Microsoft help and on Gainsight help topics? It should appear embedded at the end of every help topic and allow to add a comment if a user isn’t satisfied. Or, if this isn’t possible, appear when a customer clicks on a feedback button.Has anyone implemented such a system using Gainsight PX?I would be grateful for any examples, suggestions, ….Susanne

peppeContributor ⭐️⭐️⭐️⭐️

SSO starting from Gainsight PX login page

Hi there,I went ahead and set up SAML SSO on Gainsight PX with the assumption that the PX login page would auto-redirect me to my company’s Okta login page, but this is not happening.Am I missing something?Peppe

link_blackGainsight Employee ⭐️⭐️

Tip of the Week: How do I get a list of users that have been “the most active” in the last 30 days days?

A question that I was recently asked was…“How do I get a list of users that have been ‘the most active’ in the last 30 days days that also allows me to sort by most active and least active?” My first thought was …“Well, it depends on what ‘the most active’ really means to you.” One good way is by choosing a specific mapped Feature in your PX Product Map that represents a good indicator for “most active”. Here is how to do this.…Determine what mapped Feature event(s) that are tracked by your PX to use for this analysis. Open the Analytics -> Adoption report. If you do not know your “top” features already, it is easy to group our Feature Adoption report by “Feature” to easily see those with the most/least events during a specific timeframe. You could also group by “Account” to see the top Accounts. In the Adoption report, sort by # of Events descending. You can add any filters to exclude certain types of users/accounts too if desired. Click on the “Users” column count for the s

2251

Rohit SHelper ⭐️

PX March Release - Gainsight implemented Customer requests in March Release!

Hi Team, We really appreciate all of the product inputs that our customers take the time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and carefully considers your ideas and concerns. I’m happy to report that we have implemented 3 Customer requests/ideas in March release.In our release notes, ideas that originated on Community are marked with the “C” icon.PX March Release Notes@alextran @jim_barker

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alextranHelper ⭐️⭐️

Segment NPS Cohorts for Surveys

This idea stemmed from a customer call who wanted to place certain customers in a segment for NPS, such as Q3 2019. It can be cumbersome to add individual accounts on the Segment functionality in PX and keep track of which accounts were added or were not. OLD METHOD (Example) Create segment called "NPS Q3 2019" Add 20 accounts to be targeted for a Q3 NPS survey Add specific segment in the Audience criteria of survey engagement, and launch survey As you can see, this process can be cumbersome and may result in more errors. REVISED METHOD Instead of adding each individual customer, an alternative solution that's more scalable and time efficient is to: Add custom attribute for accounts -- it can be boolean or string field [list] String example: NPS Q3 '19 Boolean example: NPS (Yes / No) You can then use the Data Loader and update the account attributes. Then you'll target your audience by the account attributes for your NPS

2032

leslietouContributor ⭐️⭐️

Using + in a selector doesnt work?

<div><span for="afterEvent.embeddedPlayer" class="inputLabelAboveField">Youtube / Vimeo Embed Code</span> <textarea title="Youtube / Vimeo Embed Code" class="text height_of_3_rows"></textarea></div>Attempting to select the textarea element (it appears 3 times on the same page but each for different purposes). The span element above has the unique “for” attribute so I was trying to use that as a way to target. I’ve tried the following selectors...Neither of which worked. Does the + selector method not work?[for ="afterEvent.embeddedPlayer"] + [title ="Youtube / Vimeo Embed Code"][for ="afterEvent.embeddedPlayer"] + textarea.text Another example<div><div id="digital-event-content-box-after-event" class="border mb-1 digital-event-content-box pointer"><canvas width="433" height="232" style="width: 734px; height: 394px;"></canvas></div> <div class="mt-2"><a class="link pointer">Launch content Editor</a></

link_blackGainsight Employee ⭐️⭐️

Tip of the week: How to add dynamic URLs/Button hyperlinks to your PX Engagements

Did you know that you can add dynamic URLs/Button links to your PX Engagements? Just like how you can use tokens to include PX User/Account attribute values to personalize your in-app messaging (e.g. “Hi Link from Pittsburgh, please take my important survey!”), you can also use those PX User/Account attribute values to craft a personalized URL or Button link for the user to visit. There are many use cases for this, but in this simple example I will pass the PX User’s email address at the end of a hard-coded hyperlink as shown below… And, here is how it looks for a user in-app… And clicking the Button leads the user to this page… Imagine if you will that URL leading the user to a custom dashboard you built just for them, or some custom application that auto-logins as them, or some marketing site where you not only want to have personalized content, but also track which users visited, etc. etc. etc.. The possibilities for using this technique in your PX Engagements may not be infinite,

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dshorterGainsight Employee ⭐️

February PX Office Hours Recordings Available Now!

For those who missed February PX Office Hours. You can view the recordings here. February 10- FAQs of the Month February 17- Understanding the first mile experience by using Path Analyzer

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peppeContributor ⭐️⭐️⭐️⭐️

https://support.gainsight.com/PX/API_for_Developers/02Usage_of_Different_APIs/Work_with_the_Gainsight_PX_REST_API#Filter_Operators The operator in the Example column for “greater than” should be encoded as %3E, not %3C

Your API doc has a bug

sreddygariGainsight Employee ⭐️

Gainsight Accessiblity compatibility

Hi All,Are the PX Engagements compliant with the WCAG 2.1 AA Accessibility guidelines?https://www.w3.org/TR/WCAG21/If so what are the current changes that are made to PX Engagements to be according to WCAG 2.1 AA Accessibility guidelines.If not when will be the full end changes will be released with WCAG 2.1 AA Accessibility guidelines.Regards,R Satheesh

DivyaGainsight Employee ⭐️

What's new in Gainsight PX docs

Hello Everyone,We have added the following new articles in Gainsight PX Docs. If you would like to learn about the new features from the PX January release, do check out the articles below:Prioritize Engagements .NET SDK Admin ConsoleIf you have any new doc requests or questions, you can reach out to us at docs@gainsight.com.Thanks!

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dshorterGainsight Employee ⭐️

January PX Office Hours Recordings Available Now!

For those who missed January PX Office Hours. You can view the recordings here. January 20-How to Do User Nurturing Using Chained Engagements January 27- A Crash Course to Data-driven Product Strategy

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peppeContributor ⭐️⭐️⭐️⭐️

[PX API] Location attributes are empty

Hi there,The PX API returns empty location attributes (city, country, latitude, longitude...) for all my users.Can you help? Thank you,Peppe

Rohit SHelper ⭐️

PX January Release - Gainsight implemented 4 Customer requests!

Hi Team, We really appreciate all of the product inputs that our customers take the time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and carefully considers your ideas and concerns. I’m happy to report that we have implemented 4 Customer requests/ideas in January release.In our release notes, Ideas that originated on Community are marked with the “C” icon.PX January Release Notes@jp_lingamaneni, @jim_barker, @shireesha_reddy

751

JordancHelper ⭐️

Hi Folks,I’ve noticed and received feedback that the KC Bot icon is now showing a number when users log into a platform that has the KC Bot enabled.I don’t see any way to adjust this and I can’t find any materials indicating that changes would occur for this customer facing button. Does anyone have details on this?

KC Bot badge update

bostojicContributor ⭐️⭐️⭐️⭐️

Maximum Timeout after first step in the Funnel

I’m interested to know what is the maximum timeout after first step (in minutes) in the funnel?I’ve put now 20160 min (14 full days) and it seems PX is accepting it, but I’d still like to know what’s the max value can go. Btw, 14 days is how much our free-trial lasts so we want to see if the user went through all of the steps in that period.

peppeContributor ⭐️⭐️⭐️⭐️

Will running backfill override history or add to history?

Hi there! Imagine that I have a product mapping on a specific ID attribute, and I edit the mapping by replacing the ID. For example, I collected 1 month of data on the selector #button1, and now I change the mapping to #button2.Then I run backfill.Will the data for the past month be erased and replaced with click volume on #button1, or will the #button2 be added to the #button1 data for the past month?Thanks!