Product Experience (PX)

In the last week, we have observed that the bot is not visible on some browsers. After clearing the cache, the bot appears. Multiple users within the organization have seen this behavior. Have others too faced this?

Hi, I want to create an adoption report,with all the accounts on y axis with a certain number of features on x axisthe y axis has to be exhaustive (must include all accounts)the x axis, for example, must be features A, B, C, D, and Etime period would be a monthScenario:I want to see the usage of several features across all accounts. Lets say I have 100 active accounts, and I want to see the feature usage across all of them. Features for example being download of particular files from the site, differentiated as features A, B, C, etc.  How can I create this report? I see that in most reports the x axis is always a time line. instead of having a timeline on x axis can we have a number of features?

If so, check out this new thread created by a long time advanced PX user @JPKelliher.  He is looking for your advice and experiences if you are willing to join the conversation. Happy PX-ing!!! 

Hi PX-ers!  Spoiler alert … they are both winners!!! Gainsight PX data exports are available to send to the configured AWS S3 bucket in CSV, JSON, and XML format through our PX Amazon S3 export integration and includes full listings for PX Accounts, PX Users, PX Features, and Engagements as well as daily rollup aggregations for Feature matches, Custom Events, Pageviews, Engagement views, Survey Responses, and Feedback events, etc.  Everyone can review the linked online documentation above for more specific details about what is currently available. Gainsight PX Enterprise level customers as well as our CS+PX better together customers have access to our advanced Bulk Export Custom Reports feature that allows them to build a limited number of additional custom AWS S3 exports (CSV format) of daily rollup aggregations of specific Custom Events, Product Map Modules/Feature matches, Engagement views, Session Initialization, and Page View events filtered and/or grouped in advanced ways using

I can see the average session duration for all users in the dashboard from the widget, but there is no option to see this information at user level.My use case would be to observe account/user level session duration over weeks to analyze engagement. I currently get an option to see the number of sessions initiated but as you can understand, a session might be a minute long, or 29 minutes long, and as of now, we can’t access that information.Also, I’ve seen the same question here but that user had access to Gainsight CS, which we don’t.

For those of you that may remember, I posted a Product Idea to Allow the Knowledge Center Bot speech bubble to display once per session, not always on every page refresh, but it has not been implemented… yet. :)  The great news is, there is a better way to do this right now!!!! If you have logged into PX recently, you would have seen that we now have a PX Guide Engagement Tooltip pointing new users (and those that have not seen it before) to our Knowledge Center Bot Bot Icon.  See sample screenshot below:  Since quickly implementing this change, we have already realized increased KC Bot usage by our PX users.  This fact is no surprise at all and exactly what we expected, since this type of PX Engagement increases the visibility of a product feature and educates users on why/when/how they should use it. Here is how you can get this implemented in your KC Bot(s) quickly…Create a new, simple PX Guide Engagement with only a single Tooltip step.  You can add more steps and workflows if you

In this Q&A with Jessica Kitt, Vice President of Client Experience with Popmenu, she discusses how during a time of significant growth, the company focused on automation to ensure customer interactions were efficient as well as meaningful. Read more about Popmenu’s approach to its automation strategy and insights from Jess for others going down this same path.https://www.ncloudintegrators.com/post/q-a-with-jess-kitt-vp-of-client-experience-with-popmenu

I’m experimenting with the engagement localization feature and I’m unable to export the English language version to use as my template for other languages (it only shows import) 

The custom has the requirement to add support for Spanish-Latin America (es-419) in their application, and is requesting to add localization support for Spanish-Latin America (es-419) in engagements and KCB

I’m unsure of how to map this page and wondering if anyone else is having the same issue. My URL includes my username in the title. Typically I’d add a wildcard (*) to get around this; however if I do that, PX picks up on every page of the product. IF I keep the username as is, PX only tracks my pages and not anyone elses.How do I do this?! 

I am part of the marketing operations team at AVEVA. We invested in Gainsight to provide deeper customer insights and we are now researching how we can maximise our investment in Gainsight, utilising the customer insights data across other business units within AVEVA.We want to specifically understand if there are any organisations on the same path using the GS platform in conjunction with marketing, utilising their resources, and technology to provide a personalised customer experience that assists in the development of new opportunity through potential expansion or upsell nurture campaigns.Our current marketing automation tool is Marketo so anyone with the same tech would be great, however utilising any MA would be beneficial. If anyone can assist I would appreciate a discussion to understand how you implemented (technology & process) and any best practice you would be willing to share.Many thanks from sunny but cold Scotland!Cheers Allan

In the C360 Customer Goals tab, the user is seeing two of the same goal after adding. This is confusing to some of our end users. There is nothing in the documentation on this being a field that shows all of the recently added goals until you hit dismiss or refresh the page. Is there a way to not show this field or to update the documentation to reflect the actions needed to clear out the orange bar, or to disable it. 

Scenario: When a Success Plan is shared, the end user can click on fields (hyperlinked fields- eg: Company Name) on the Success Plan in the Plan Info tab and nothing happens - this is expected when the plan is shared with non-edit permissions ( Eg: View Only Externally Shared Objectives'.)However, when the end user navigates to the Objectives tab and clicks on either the Company > Relationship or opens an Objective and clicks on the Company or Relationship links, a new tab opens, spins and gives them an error.This new pages not opening is an expected behaviour , however , it would be more user friendly if we are not opening the new pages at all like the behaviour observed when we access the fields in Plan Info tab

Can we create a new custom tab in KC bot?

Can we convert a multi-question survey form engagement into a reusable template? Can we add a text paragraph to the survey engagement? (Eg. Privacy statement)

Gainsight engagements are catching on like wildfire at our company.  Between feature notifications, maintenance announcements and surveys, we have the potential of overwhelming our users with too many engagements.  I’m curious what other Community members have found as a best practice for the min and max numbers they set in their throttling settings.   I appreciate any insights you want to share!

Hi, I am trying to create sections in the KC bot to separate types of engagements.Is this possible? If yes, how?

In our embedded knowledge bot, we have several web links. How can we view the analytics for each link? I don’t see them when I look at the knowledge center on the Analytics tab. And in the product mapper, I couldn’t get any CSS sectors to work.

Hello everyone.I wanted to ask if anyone can share their best practice how would you identify whether a job requires only Rules Engine, or Rules Engine mixed with Data Designer?For example, I need to set score for a new measure “NPS Response Rate”. I could fetch the needed data and use a formula field and do it all within the rules engine itself. Or I could first do the fetching and calculating in data designer, then save this data as a new object that would hold a “Response Rate” field, and then reference that field in the Rules Engine.What should be kept in mind when deciding the preferred method? (Outside of possible feature limitations between these two methods I may not be aware of yet as a new admin).For example, if I use the data designer, then this response rate could be referenced later on in any report, while if all calculations are done in rules engine, this data will not be reachable by reports, unless loaded to an existing object anyways. Is that a correct assumption?This

A colleague recently set up a KC bot in another product tag and complained that it is really hard to enter the hex color for the Feedback tab submit button.To enter a hex value, you now have to double-click in the Hex rectangle and paste a value. But as the value shows up in white on a white background, you have to select the value to confirm that you made the change.Wasn’t the method to enter hex values previously the same as on the other tabs, where you can easily type (or paste) the result and see it? 

Hello!Trying something new with a short Gainsight admin video. It is a bit of fun. Hopefully, you find it informative. Please share your feedback.I don't think I'm ready for TikTok just yet, but with more practice, who knows 😄I'll get us started with Data Designer because I rarely use Data Designer. And I noticed the feature wasn't particularly prevalent in the Gainsight admin certification.Two questions:Do you default to Data Designer?What do you like to use Data Designer for especially?  

At PulseEU22 This is gold and we can only have @skalle share more when she can.So proud.