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I was wondering if there is a way to create a CTA email task without adding a playbook to it. I don't see any option to associate an email to a task independently 

If changes to a Salesforce field structure are made so that the bionic query is no longer valid, it should create an error or some sort of notification.  This week we experienced a change in our Salesforce instance with a value that existed as a drop down value and became its own field as a checkbox. For example, the query was Role = Project Manager. Project Manager has been removed from the drop down values and now exists independently as Project Manager = true. If you look at the query in the live AO, the value is now blank but if you were to try to save a draft version with a blank value you can't - [i]it has to have a value. The rule should not continue to run successfully when the filters are no longer valid.

Ability to change the appearance (font, color (standard color palette to begin with) and positioning) within TabsAbility to color code Relationship Cards

On the Customers tab, the Comments section is displayed which gets populated through the Comments section on the C360 page. I was thinking the CSMs could benefit from having the sync the other way around i.e. make the Comments section editable on the Customers tab and have it mapped back to the respective C360. If this is possible, a CSM would be able to see all their accounts in one place along with any major updates in the Comments section

Currently writing a rule with very minimum differences between Get Data Tasks and Action but am forced to create 10+ actions with only one filter changing. A duplicate button on the set up rule (+Tasks) or Add Actions would be a huge timesaver for me

Ability to change graph colors from colors other than blue and magenta (Additional colors, perhaps standard palette)

Our users are quite upset that: 1) An image is pasted - with a delay - automatically. After weeks, I still click to paste which makes it be added twice. 2) The thumbnail has no functionality anymore, where it used to be opened when you clicked it. Can this be reverted?

I would like to be able to view the timeline in a way that aggregates/organizes activity by CTA. The order would possibly be: Open CTAs at the top, followed by closed CTAs by date, then you can expand and see all of the activities that roll up to those.  Progress Call CTA - Open -Activity 3 -Activity 2 -Activity 1 Welcome Call CTA - Closed -Activity 3 -Activity 2 -Activity 1 Activity 10 - Courtesy Email - Relationship Activity not associated to CTA Activity 22 - Happy Birthday Call - Relationship Activity not associated to CTA .. .. I know this would essentially 'disorganize' the timeline view by time, but I would like to easily see how many activities are related to a particular CTA right in the timeline. I could also easily see open and Closed CTAs from this view that have activities (or maybe that don't if you add the ability to see all CTAs on the timeline, which I also would like to do)

Ability to have pop-up window or banner message in Gainsight (More than just Gainsight updates as banner messages)

Ability to do text entry in a drop down field as an option

Ability to do functions with SFDC without leaving Gainsight (Example: Expand Opportunities or Contacts) in Gainsight and in a CTA

Unlimited characters for notes open text boxes

Bring subset of contact data into drop down picklist. Example, export the roles of the contacts and have them pre-populate a drop down multi-pick list in field within the Relationship Card.

Ability to move widgets. For example in My Dashboard, having the ability to customize my view by moving different boxes around.

Ability to collapse "grey" boxes which contain no data (Dashboard)

I have a couple customers that have workflows setup on the backend. Sporadically, we get an error message i.e. "Unable to gain exclusive access to this record". The spreadsheet does not contain the ID's for the records that actually failed and the rule usually just partially fails.  Its typically caused by another process updating the record at the same time, we have to yield to these workflows and because it isn't often knowing which ones failed would be helpful. 

Will it be made possible in the future to give the selfmade labels a different colour? I can imagine this can come in handy when using different labels as 'Blog', 'F.A.Q' and 'New feature'.

Would like to be able to choose other objects for column options instead of just the current ones.  For example, we'd like to display the Customer Sentiment score in addition to the overall HS, but since it's not on the Account or Customer Info object, it's not an option.

With so many customers, I can never remember everyone's start day of the week.  This of course is key when building and scheduling rules.  Is it possible to take the value being stored in Usage Configuration for First Day of Week and stick it in the label bar of Rules Engine, near the Config and Time Zone setting buttons?  Would keep me from having to click back to Usage Configuration when I am in the middle of building out rules.

In "Control Panel" -> "Forum" is the default list "Reported" (see: [controlpanel_URL]/moderation/overview?type=flagged). All flagged/reported content is listed there to be reviewed by a moderator. Currently you have to manually click the "Reported" menu item and view the list to check for new items. This way newly reported content can easily be overlooked. That’s why we propose an indicator directly in the menu item to show if there are new items that need to be reviewed (like it is already done with "Pending"). So it won't be necessary anymore to click on "Reported" to check manually, because the system already indicates that there is (or isn't) new content review. This is how it could look like: We believe this adds a great value to the ability to moderate the community's content quickly and efficiently.

Except for the icon, which can be misleading, there is no way of knowing which activity type I am looking at in the timeline. We have multiple activity types and this creates confusion.

I am creating a lot of knowledge articles and having a small picture instead of describing the picture would be a great features. example

I worked with a customer who has an interesting use case regarding a long running Journey Orchestrator Program (FkA AO). The main ask was how does JO handle churned customers? Are they automatically dropped, or is there a chance that customers who might churn in the middle of (lets say) a year long Program be included as active participants after they churn? It presented a unique question, and in discussing this with my counterparts, I do not believe there is any behind the scenes check for "Customer Info != Null and Customer Info:  Status = Active " .  Based on my knowledge of the product churned participants could still be included in a long running JO Program unless a mechanism was included in both the Participant query and between each send step in the JO program (this really only concerns an email chain model).  In this users case, I suggested that he create a calculated field based off of the Customer Info Object called "Active Gainsight Customer"  with filt

If a customer unsubscribes to an outreach, does that prevent them from receiving future outreach emails or just that same outreach if sent a second time (ex. sent the next quarter)?

Our team has found that the contact in a Playbook doesn't roll down to associated objectives / tasks for that Playbook. More often than not the Playbook's objectives all pertain to the same Salesforce contact and it'd be nice to not need to add the contact so many times.