Archived ideas

We have an operational requirement; where we need to give users the ability to add / modify certain community post tags after sometimes; ingoing through a verification process flow. Those Tags cannot be added at the same time of creating a post/topic or within an hour. So we need the ability for users to be able to add or modify tags after even days. This is an urgent requirement. Hence appreciate if users could have an ability to modify tags even after some time (at least the post created user).Thanks & Best Regards,Yasas

To align with the functionality of other C360 widgets, the survey module should also offer a rollup of all surveys sent on the relationships within that company, not just company level surveys.

As an Admin, I would like visibility into when a field was added and who added it, in Data Management. I would like these as additional columns here:that I can select and sort by, and include in exports. This will allow me to quickly find recently added fields, or find fields added by a specific person. Yes, I did see this post already  and while you can go to an overall Data Management feed, I’m specifically looking for having this information available at the object level so that you can view it while in the object itself in data management, as well as export it from there.

Enhancement request for using the Gainsight Zendesk support portal for submitting tickets for PX.https://gainsight.zendesk.com/hc/en-usThe support case portal does not have Gainsight PX feature selection under the "I need help with" section. Making it difficult to submit support tickets and know they are getting routed to the right support team.Since this is the portal that I use to see existing tickets it would seem logical that I could submit PX support cases through it. Yet today Support’s advised method is to submit via in-app dialogue. I will say that this in-app dialogue is very limiting as I can not continue to navigate the product, take screenshots or attach a screenshot. Simplest resolution is to add the issue categories to the full zendesk website ticket submission page Dileep Nalla (Gainsight Support) Hi Ashton, Thank you for bringing this up with our support team. Gainsight CS tickets are currently submitted through the support portal, but we are considering adding a Gainsi

Is there a way to submit an idea enhancement on behalf of another user? Right now we take in data from the idea enhancements via Salesforce integration.In our desired workflow, clients will let our Project Managers know issues/requests, and in some instances, our PMs would like the ability to submit those ideas for them to help remove a barrier for customers.

Currently if you make a field required, the create form does not indicate if the field is required and upon save does not provide an error message. Instead it just says “Invalid Payload” 

We need to be able to create custom fields on the Leads object in order to use it well. We have specific things we need to include (product, type, and other customer fields we require). The current setup is so limited in what the CSM can input that it is not useful in the current state

Hi Team,Customer is using Parent& child model and only childs will have relationships. When they are logging timeline entries under Relationship, it is directly logging under Child company, not on the Parent company.Tried this scenario in local, could see same behaviour.As a workaround, we have suggested to use Associated records option (Associate both Parent company and Relationship at Child company), but as it needs to do manually, customer is looking to show the entries automatically in the way Relationship entries logging automatically under child company.Tenant name - PTCTenant ID - 6d8f51ab-9976-47a8-8fa4-cf1ff99e416b

We recently had Gong calls not being synced in GS due to a bug. We did not have visibility into the issue for 4 days until a user noticed it and reported it.  GS should offer better logging and notification for failed syncs on GS connector sync jobs as admin capabilities. Without this notification/altering capability the integration feels half baked.  

I would like a way when sharing a success plan to completely prevent the customer from seeing the Comment feature.  

People Map: The NOTES field is only available when selecting INFLUENCER. However, that sentiment would also be important to be recorded for direct reports and managers.The ask here would be to add the same facility to verticals as are available to Influencers. Make those available to every person, meaning each direct report has those as well as the manager. That way we would get visibility of whom in a team we should contact. It might also be the easiest way to implement it, as it will be the same for everybody.

When there are multiple end users in a meeting, they would like to be able to simultaneously have multiple users inside of a Timeline Activity making changes to the notes while in the same meeting. Similar to a shared Google Doc or Microsoft file where multiple users can be editing it at the same time.

Hi team, I heard that currently we don’t have Segment connector in the US2 region. Our team implements quite a few customers that utilize the Segment connector. It would be greatly appreciated if we prioritize this request. Best,Nick

I’m really excited to figure out how Customer Goals can help us. One thing I wish was different was the progress bar when using a Success Plan. Today the progress bar seems to be binary, it’s either open or close. I would have expected it to be a progress bar of the percentage of objectives completed. You also can’t associate Objective CTAs (that I could see), so if I wanted to use this I would kind of have to abandon Success Plans as project management tool. 

Hi Gainsight Community, As the “Used In” field in Report Builder is set now, it will only show what Dashboards the Report is being used on. (Current Support Documentation)It would be beneficial to allow this field to also show if the Report is being used on a C360 Layout. This will allow admins to see for sure that the Report is being used before deleting it to clean up unused Reports.

We use Journey Orchestrator a lot, so much so, that we have “templates” that we use for our more regular/generic email sends.  I was building a special campaign today, and it hit me that there were some datasets that I rebuild a lot.  Often times I realize I need it after I’ve started building the program, so cloning an older program won’t help. Idea:  Once you build a dataset, have the ability to save it for future programs.  Then, if you realize “oh i need this scorecard dataset for this program” you can just go in, select and it, and boom, it’s built!  Think of it like the question back for surveys.  I imagine it would be a HUGE time saver for so many people.  Even Better Idea:  The ability to save chained datasets into a template.  So two primary datasets and a marge could be a template.   

Hi everyone,We would like to have a similar option to exporting all users’ attributes from Audience Explorer in PX - i.e. we would like to be able to export all the events (and the number of times they were triggered) per each user. I can imagine getting a table in which:the first row would contain names of the (triggered) events the first column would contain UserIds in the rest of the table we would have numbers describing how many times User X triggered the Event Y in the specified time periodI would also suggest to implement it in a way that PX users (we) need to specify the exact module containing the events which are of interest - in order to allow us to choose the events, but at the same time to limit the number of events. In that way, you could probably avoid generating huge calculations, exports or having processing issues.Example of a basic use case:We created two cohorts of users - Users in Value Discovery phase and Users in Habit Formation phase Now we want to compare which

Email performance analytics shares delivery, open, click, and unsubscribe counts, as well as drill down reports to identify the users in each action group: The request is to include bounces in this reporting as well. A bounces drill down report would allow admins to resolve deliverability issues, and improve email engagement performance

It would be great if the analytics dashboard would should monthly and daily average users. I don’t want to connect my CRM - I just want to know from the Community Dashboard, on average what are daily vs monthly user# are. Thanks!

For the emails sent by the system (*.insided.com/email/system-emails) like “New reply”, “New topic”, etc… I would like to see statistics about performance and use of this emails. In particular I think it is useful to know:How many people opened the mail? How many people clicked in the call to action? How Many emails were delivered How many people click on the unsubscribe linkThanksAlfons

We’d like our CSM’s (non-community admin) to take the lead on groups that community-admin has created for them and their clients. However, currently (as I understand) only community-admin can approve / deny ‘join group requests’ for private groups. We cannot make these groups public to avoid the approval step because these are account-level groups discussing account information.

Meltwater has 8 different product lines and most customers only purchase 3-4 of these lines.   We love the Product Update subscribe functionality. What we are noticing are customers are unsubscribing after a while because they are getting too many updates not related to the product they’ve purchase. It would be great if a customer could select the filter (product) to subscribe to instead of all updates. 

Hi Team, In report builder, we can drag fields and add them to show me or filter section but the same is not working in Scorecard Section Reports.Can we maintain the same functionality across all the features.

Due to the large number of available dashboards, CSMs are often clicking through multiple dashboards until they find the one that they actually need. Some kind of homepage containing tiles with a preview of the dashboards would help them more easily navigate to the right one.

We currently have the ability to associate email timeline entries with CTAs through “Associated Records” (on the timeline entry). However, any subsequent responses to the email will have to be manually re-associated with the CTA. Can we develop a feature that allows for email threads (for existing emails that have previously been tagged to a CTA) to be automatically associated with that CTA? That would save us time with the manual association.