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The latest news and and tips on getting the most out of the Gainsight Community

  • 356 Topics
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356 Topics
S
SummerContributor ⭐️
posted in Community News
What do you think about letting the customers/users to be highly involved in ideation?

As stated in the title

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Nicole Saunders
3 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
Community Menu consolidation part 1

Part of the ongoing UI cleanup, this was a low hanging fruit… to consolidate some Categories in the main Community menu dropdown. 

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anirbandutta
3 years ago
john_apple
john_appleExpert ⭐️
posted in Community News
More options for Email notifications from Community

I love the community and enjoy the growth of activity over the past several months.It would be nice if I had more options on email notifications on posts/topics as subscribing will send whenever there is a new post on the topic or comment on post.I would like to option of having a daily digest of activity or summary rather than receive a separate email for each activity. I would like to have the ability to select which topics I would prefer to see all activity and which ones I’d only like a daily or weekly update.Not sure if this is possible in the platform as it doesn’t appear to be in Profile Settings.

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susan_parker
3 years ago
makaylaskye
makaylaskyeContributor ⭐️
asked in Community News
HIRING! REMOTE - Gainsight Admin/Business Analyst

Hello! I’m partnering with a software company based in Charleston, SC and they’re looking for someone who has experience with Gainsight, so I wanted to come straight to the source! If you’re looking for a remote, long term opportunity with a great team / company culture and want to have a seat at the decision making table, please continue reading and reach out to me with any questions / to express interest! My email is: maelliot@teksystems.com  Job DescriptionThe Gainsight Business Analyst will support the Leadership Team of Application Services and will focus on supporting the customer operations organization specifically focused on customer success by ensuring adoption, operational effectiveness, and renewals throughout the customer journey. Examples include product usage, customer relationship management, health monitoring and helping identify expansion opportunities for the Blackbaud products. The analyst will work with a team of resources in collection of current policy and proced

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makaylaskye
3 years ago
Saurabh
SaurabhContributor ⭐️
posted in Community News
My First Post

Hiiiieeee to All the Community Members,Hope you all doing great in here!I am really trilled to be a part of this wonderful Gainsight Community. And very excited too. It is always special, the first step viz the first post . Well, now my footprints got imbibe in here and hope to see bright & gainful learning experiences around you . At moment, feeling something like - “found the end of the rainbow” in  my heart. Ha ha ha… Happy gaining, Happy sighting !!!

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anirbandutta
3 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
Happy Thanksgiving

 I am thankful to Gainsight for this opportunity to start as the Cmgr. We want to Thank You, each one of our Awesome community members for spending time to help others solve their problems. We hope you are able to look away from your consoles and dashboards for the weekend and spend the best times with human and non-human friends, who matter to you. 🙏 😊

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Cornelia
3 years ago
C
Caroline LairContributor ⭐️
posted in Community News
HIRING: Gainsight Admin/Analyst

We are looking for a talented Gainsight Admin to join Contentsquare, WW leader in Digital Experience Analytics.We are a 120+ people Customer Success team with high growth and ambition. The Gainsight Admin role would be to maintain and adapt the platform to our new processes. The current projects notably include creating a new health score, adapting our instance to multi-products management, creating a new forecasting process. The position can be based in one of our offices in North America or EMEA (New York, London, Paris, Munich, Tel Aviv) or full remote. Full job desc here: https://jobs.lever.co/contentsquare/147fd380-bb74-44e2-b226-a149e48ed622Don’t hesitate to contact me if you have any questions on the position

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C
3 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
Have you registered for the CS Ops Unplugged event?

Great to see Community champs ? @gunjanm , @jean.nairon , @matthew_lind , @ana_g , @victoria_peeker_barry ,  @nora_soza , @keith_mattes , @cmultanen ,  @katie_b , @sarahmiracle , @heather_hansen  Also spotted @mallen , @LauraSalonga , @jessica_keenan_palmer , @sonamdabholkar ,  @waynedilworth , @toddmassey ,  @justina.petkeviciute , @TMaier , @dawn_gartin and more  

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anirbandutta
3 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
UI changes for the Community Homepage

Thinking about the landing page experience and here’s the planned swap High level usecases are the opening experience (after Search) and then we delve into the standout pieces of content.The all community activity stream feed would follow right at the end.This is the general approach to the Community UI that helps the non-advanced users. Here’s a small exercise if you’d like, to suggest names pf the 6 main landing blocks in the middle (italized ones are the new additions). 🧪 Looking forward for your comments. :) 

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anirbandutta
3 years ago
N
Nico AimonettiContributor ⭐️
posted in Community News
HIRING: Gainsight Admin/Analyst - Fully Remote - Top Cybersecurity Enterprise

We are looking for an eager and motivated Analyst to join one of our top performing teams at the Global Leader in Cybersecurity! Outside of Gainsight knowledge - including hands on admin and analyst experience - we do need candidates to have a good knowledge base within Salesforce and SQL as well! Please reach out to myself at nico.aimonetti@insightglobal.com if interested!

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anirbandutta
3 years ago
A
Anonymous
posted in Community News
Event: Developing STRONG Product People: The 5 Main Ingredients for Being the Best Coach Your Product Managers Have Ever Had

Want to be a better coach for the product managers you lead? It all starts with a clear definition of what good product management looks like.Petra Wille, author of the book Strong Product People will introduce us to some of the coaching tools and essential leadership skills she uses to help leaders coach, grow and empower their teams. Petra’s talk will be followed by a Q&A and you’ll have a chance to win one of five copies of Petra’s book.:point_right: Register here: https://www.productmakers.com/events/developing-strong-product-people-the-5-main-ingredients-for-being-the-best-coach-your-product-managers-have-ever-had-27

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A
3 years ago
Remco2
Remco2Gainsight Employee ⭐️
posted in Community News
Reminder: Webinar on how to present Customer Success to the board

 With Nick Mehta (CEO) and Kellie Capote (CCO) of GainsightAs this is a Halloween themed webinar, we will dress up =)Register here:  This is going to be a lot of fun =) Hope to see you there!

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Remco2
3 years ago
A
Anonymous
posted in Community News
Productboard’s annual Product Excellence Summit!

Productboard’s annual Product Excellence Summit is happening October 26-27! 🎉If you work in a product team or work alongside and with one, this is a fantastic event to attend.👉Register for FREE and learn how great product organizations like Figma, Heap, Amplitude, Loom, Twitter, and Miro run product at scale, collaborate and work together to deliver best-in-class experiences, and execute with purpose to deliver continuous value for their customers.

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Julian
3 years ago
A
Anonymous
posted in Community News
Event: Growing Strong Product Makers

Hi folks,On September 22-24 we’re running our first mini-conference — Growing Strong Product Makers. We have some great speakers sharing their expertise on a variety of topics that can help you be a better product maker whether you are a PM, product leader, or collaborating with others working in product. Hear from: Lisa Mo Wagner - Strategic soft skills for PMs Adam Thomas - Leveraging cognitive bias in product Matt LeMay - How defensiveness kills collaboration Dan Olsen - How to define a winning product strategy Eileen Wang - Nurturing product makers among cross-functional partners Priya Bhatia - Using experiments to accelerate product growth Michael Park - From Zero to 6 product teams in 24 months Neeraj Mathur - Product and Design: How best to collaborate Moe Ali - Using user psychology for product growth We’ve focussed the days with short half-hour sessions that leave you time to balance event attendance with your workday.Registration is FREE - sign up here: https:

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A
3 years ago
A
adrienneHelper ⭐️⭐️
published in Community News
Focus on Community

From starting a community, to deciding which teams should be in charge, and also how to grow and nurture an existing community, we present the do’s and don’t you should always keep in mind when thinking community: In this podcast, our VP of Customer Success discusses with the Director of Customer Experience at Higher Logic about the power of creating a success plan to help grow a community and create success for its members. There are a multitude of benefits that owning a community can bring, including driving adoption, increasing retention, and providing personalized customer experiences. It’s important that each department plays its role in growing and nurturing a community. So, which department should own your customer community? Our VP of Customer Success and CS Real Simple’s Kristi Faltorusso discuss how to start a Customer Success Community. They talk about secrets, learnings, and mistakes that you should keep in mind when building your community from scratch.

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A
3 years ago
dan_ahrens
dan_ahrensExpert ⭐️⭐️⭐️
published in Community News
Community Changes and a Warm Welcome to Cornelia!

Hi Community Members, Change is in the air and I’m excited to share with you some updates on what’s going on with Community. First off, we have a new Community Manager, Cornelia Berchy, who joined Gainsight last month. Cornelia has broad experience in running both virtual and in-person communities and will be serving as Community Manager on an interim basis for a couple of months as we make some additional changes.   Cornelia recorded this brief video introduction, so check it out and tag her to say hello!     The second update I’d like to share is that we’ve implemented some powerful new tools for our Product Management team that will help us consolidate product feature ideas and better communicate actual status of various enhancements that might be on the short or mid term roadmap. Part of this will include some updates to how we capture your ideas about our products. If you’d like to learn more and get a sneak peek into what we’re working on, drop me a DM and I can set up some time

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Cornelia
3 years ago
A
adrienneHelper ⭐️⭐️
published in Community News
Measuring the Impact of Digital CSBlog

In our previous two roundups, we’ve discussed how and why Digital CS is important. Naturally next, we want to share ways to measure its impact.   The goal of a digital strategy should be to enable customers to get their jobs done with minimum friction. In this guest post, Ângela Guedes, Head of Customer Success at Belvo, gives us the low-down on Digital Customer Success and when (and why) you should mix tech-touch with high-touch.  Digital Customer Success is all about data. Your ability to succeed will be determined by your ability to leverage your customer data in a scalable manner. Find out how in Reach, effect, ROI: Measuring the impact of your digital-led Customer Success program.  Making sense of data isn't an easy task for any manager, but how do you choose the most important metrics, what sort of KPIs should a company that has 70,000 customers be looking at, and how to stay on top of all that data? These are just some of the important questions covered in this podcast when our

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A
3 years ago
A
adrienneHelper ⭐️⭐️
published in Community News
Building Your Digital Customer Success ProgramBlog

Building your digital Customer Success program involves focusing on the customer journey and automating the tasks that CSMs perform frequently. Although it can seem daunting at first, building a digital Customer Success program does not have to be so. Taking the process one step at a time helps you ensure you stay focused on your goals. Not sure where to start? The inSided blog is here to help. Our team has outlined the necessary steps to build a digital CS program from the ground up.  We’ll start by guiding you through the steps of determining your customer journey. The reason for this is not just to have an outline of the steps your customers go through, but also to look at the value they gather at each step through product usage metrics.  After determining which journey your customers will take, the next step is establishing which channels you want to communicate with them through. We take you step by step through choosing which channels best suit your customer journey.   We then in

770
A
3 years ago
techlorax
techloraxContributor ⭐️⭐️
posted in Community News
User Data Management: To Opt-in or Opt-out?

Well, I was interested in attending the upcoming Super User event, but this doesn’t feel very “Opt-in” friendly:Curious how you all approach compliance when it comes to consent for processing and how your relationship with marketing might influence this approach. Do you give your users more control over their data or do you require them to consent to marketing in order to participate in community activities?(Also, wasn’t sure where data management fits in the discussion board categories, so appreciate your patience while I learn.)

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Jeanie Lee
3 years ago
A
adrienneHelper ⭐️⭐️
published in Community News
What is Digital CSBlog

Digital Customer Success is a data-driven methodology for creating value for customers at scale by using purpose-built tools that facilitate a personalized customer experience regardless of segment or lifecycle stage.The inSided Blog is a great place to learn more about the differences in “traditional” CS versus the more scalable “digital” CS.Let’s start with a more detailed definition:   In Defining Digital Customer Success (and how it’s different from “traditional” CS), we expound on the definition of Digital Customer Success and focus on how it’s different from “traditional” CS. Now that we know what Digital CS is, let’s explore The Core Components of Digital Customer Success, where we take you through what we consider the core components of creating a Digital Customer Success program which enables teams to scale and help customers realise value, faster! And finally, now that we’ve defined and explored that definition and core components, let’s dive into a practical application. Our

540
A
3 years ago
T
Tracy PickupContributor ⭐️
asked in Community News
New GS Admin Training

Hi allI have been asked to look into GS admin training, our other GS admin has left.  there are two of us that are going to be doing this and I’ve started on the online and now I’m stuck as I don’t have the Sandbox etc.  is there any online video tutorials or instructor lead UK time?  Again, I looked at the availability of the instructor lead and nothing until October 21

370
lila_meyer
3 years ago
lyne_therien
lyne_therienHelper ⭐️
asked in Community News
subscribing again to email inside the community

Hello there. I mistakenly clicked on the “Click to unsubscribe” link on an email from the GS community. It immediately gave me this page in a browser (it did not ask me to confirm my choice which would be a good idea):  How can I subscribe again? I checked my profile and could not find where… Thanks!Lyne

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lyne_therien
3 years ago
D
davis.athertonContributor ⭐️
posted in Community News
HIRING: REMOTE - Gainsight Data Analyst

My name is Davis and I’m a recruiter with Insight Global. One of our top clients in the Bay Area has an opening for a fully remote Gainsight Data Analyst. Below is a breakdown of the day to day:Partner with business stakeholders to understand key metrics and document business requirements for developing appropriate business analysis and reporting applications. Analyze large data sets to identify, evaluate and prioritize data discrepancies across multiple data repositories and partner with the appropriate stakeholders to develop and implement a plan to resolve those discrepancies. Identify key business levers, establish cause & effect, perform analysis, and communicate key findings to various partners to facilitate data-directed decision-making. Perform highly analytical deep dives to identify the root cause and mitigation opportunities of data quality issues and specific actions to contribute. Build rich, interactive, and Executive-facing dashboards to track the progress of the bus

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D
3 years ago
J
Janine MarlattHelper ⭐️
posted in Community News
Testing Web Hook

Hello everyone,is there a quick and easy way to test a web hook.  I am having difficulty getting this started.

240
Jelle
3 years ago
jean.nairon
jean.naironExpert ⭐️
posted in Community News
Next GS Admin Meetup Event: August 12, 2021

Every month, the admin community is hosting our own events to connect and learn from each other. This month, we’ll talking about using automation to drive scale. Join us as @keith_mattes and @jessie_brainerd share some workflows using automation to scale for a non-tech touch team! Keith shares a cool workflow for renewals, and Jessie shares how she’s using Low Volume Objects as Linked Objects in CTAs to get people out of spreadsheets. To join, please go to our meetup page here: https://www.meetup.com/global-gainsight-admin-group/events/279806015/ See you all there!

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sai_ram
3 years ago
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