Community News

Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community.  Thanks for sharing!

Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.

Hey inSided peeps! My team is growing 🚀 We’re looking for a rockstar community moderator to join our team. Check out the details below. JOB DESCRIPTIONAs a key member of the Customer Education team, Docebo’s Community Moderation Specialist will help our organization uphold an educational, inclusive, helpful, and productive environment for members of Docebo Community. You will be responsible for moderating daily traffic in the community, fielding member and content requests, establishing and upholding moderation guidelines, and creating and improving upon moderation systems & procedures. LOCATIONRemote, Athens GA || Remote, Toronto, CA COMPANYDocebo || Website link /

LOCATION: RemoteJOB DESCRIPTION: Reporting to our VP of Community, the Director of Community Advancement will lead a large department oriented around nurturing and engaging our hundreds of thousands of global volunteer moderators. Enabling moderator success is a core business objective and we’ve built a collection of high-impact programs, efficient support systems, and a world-class team of community professionals. Now, we need a proven leader to guide our next stage of growth. JOB LINK: https://boards.greenhouse.io/reddit/jobs/4150630 

JOB DESCRIPTION: We’re looking for a Digital Community Manager to join the HiBob community team. This role will be responsible for: Owning and scaling our soon-to-launch customer community on Insided Collaborating on the strategy and launch a professional community on Slack LOCATION: Tel Aviv, Israel RELATIONSHIP: This is a new customer of inSided shortly going live.JOB LINK: https://www.linkedin.com/jobs/view/3051010739

This space is for peers and like minded Community Folk to post jobs and search for their next rockstar, so here are the guiding principles:Are you looking to hire someone?  ️‍Post your job as a conversation in this group.   When posting, please ensure to include; a description the job location your connection to the job a link to apply to the job (whether a job page or email) additional links or attachments to help other members understand the role.   Keep an eye out in your inbox for members reaching out to you personally about the job.   It would be great that once the position is filled, you come back to the original post and let  members know that the job has been filled.   If in doubt, see the Sample

JOB DESCRIPTION: We are looking for someone who has experience successfully implementing and launching an online user community. This person will lead, guide, and enable the vision of the Cloudbeds user community.  This person knows where to start, how to execute this large initiative, how to get buy-in from stakeholders across the company, and how to demonstrate and measure its success.  As the Community Manager, you will work together with multiple departments to promote effective communication, and collaboration and increase the impact of Cloudbeds products.  The Community Manager will set the tone and be the voice of Cloudbeds.  Through community support, moderation, content distribution, and digital engagement, the community manager will build brand presence, foster trust, and positively impact retention and advocacy goals. COMPANY: CloudbedsJOB TITLE: Community ManagerLOCATION: US

I just wanted to find a space to give a shout out to @matt enbar @olimarrio and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.

We know you are not here for the leaderboard, infact no one on that card is for that, but just a small celebration for the new all-Community podium topper, Superman @bradley  Btw, quite the Dawn of Justice setting up there   

 Hi folks, My name is Saif and I have kick started my journey as GS admin and looking forward to explore in depth the GS universe. I am currently working as a Gainsight Admin and based out of Bengaluru India.My day to day life activities at workplace involves working on C360, Relationships, Reports and Dashboards, Rules Engine, Timeline activities.From the community I am looking forward to share ideas and recommend alternatives based on my learnings and knowledge. For fun I do hang out with my friends, crack jokes and enjoy the mother nature. 

What community books to you have on your reading list or have read that you would recommend to community managers here. Or have you read any good research papers on community that you would like to share.A couple books on my reading list:People Powered: How Communities Can Supercharge Your Business, Brand, and Teams Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities 

Hello, I am Taking the next 7days off.The daily moderation will remain ON as @Cornelia has kindly offered to step in.Pl at_mention her for anything specific that needs her attention.

Howdy! Some of you may know me as the evil genius who dominates the OVO Forum all the time, but I have other tricks hidden away as well. :)What inSided doesn’t know, is that I’ve had a mole hidden in Amsterdam over the last year, silently watching over the team and totally not obviously invisibly hidden inside a totally normal looking one-way mirror next to that giant painting of @Julian in the office, which surely can’t hide a sekrit broom cupboard big enough for a mole… Right? That mole has been reporting statistics to me all year and I've compiled them into what I’m calling the inSider Olympics.The crowd is going wild, the excitement is in the air and my mole is currently fleeing Amsterdam before he gets discovered. So with that, lets meet the contestants!First, there’s Julian, the mysteriously invisible visibly community manager on the inSpired Community. Some say he’s still deeply hidden at TomTom, and that he sti

We are looking for an eager and motivated Analyst to join one of our top performing teams at the Global Leader in Cybersecurity! Outside of direct Gainsight knowledge - development, administration, architecture, CTAs, scorecards, Journey Orchestrator & DataDesigner - we do need candidates to have a good knowledge base within the Salesforce platform as well.  Must-haves 3+ years of experience with Gainsight Application  Experience configuring and optimizing Gainsight to internal customers  Working experience using Rules Engine to automate attributes, Scorecards and CTAs Ability to work with various Gainsight Objects including Standard and Custom Objects  Experience with features like Data Designer, Journey Orchestration, Rules Engine, Salesforce Administrator etc  Plusses Expe

Job Description:Job DescriptionAs a Gainsight Admin for DataRobot, you will manage platforms for our Customer Success organization. You will need to understand complex business requirements, translating them into effective solutions, and socializing those solutions among your colleagues and business partners.You Will:• Allocate approximately 80% of time to Gainsight or ChurnZero Administration and 20% Salesforce Administration• Work with Customer Success leaders to define the Gainsight or ChurnZero deployment strategy• Configure and administer Gainsight or ChurnZero to support the needs identified by our organization• Work with our teams on the design of business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers• Configure Gainsight or ChurnZero integration with Salesforce• Design the end-to-end workflows in Salesforce and Gainsight or Chur

All, you might have seen the Topics, Replies counters all showing 0  on the pop up card when you click on your circular profile pic on the community?P.S. no data is lost and you can see your activity showing the correct values when you navigate to your actual /profile page.This is happening to all inSided communities and they are already on the fix.Discussion on the inSided community

InSided’s InSpired community

Hey gang, Can we have the latest posts feed back on the home page for community.insided.com? I really miss that being the first thing I see when I come here!

Both companies and employees regularly ask about what CS Ops people and Gainsight admins typically get paid. There's never been data, so we're fixing that! Thanks to the Gainsight Global Admins community and cooperation from Gainsight, we're running an anonymous survey. Fill it out and share it with your CS Ops friends! We want people to fill it out even if CS Ops is only part of their role. https://gainsight.typeform.com/to/sh4r7gRo

Evening!It’s been a little while since I was last here, sorry about that! But I’m back now, hopefully for the long run. Clearly I need to retake my spot on the leader board but trust me. I did it once and I’m sure I can do it a second time. Hehehe.Anyway, for those who don’t know me, I’m Blastoise186, a forum volunteer who mainly helps out on the OVO Forum, on here (yes, I’m back!) and a few other places. I just happen to be in a lot of places at once so its hard to pin me down. I’m really sorry if you mentioned me over the last few months and I didn’t respond to you. I promise I’ll try to catch up with whatever I missed while I was away!Over the last few months, I’ve actually been pretty busy not only smashing up the leaderboard on the OVO Forum, but also basically having to erm… “Rescue” another forum from collapse. It’s related to another energy supplier but I’ve opted not to reveal which one as I’d rather not blow my cover. It took up a lot of my free time a

Personally excited to work closely with my Cmgr comrades @Julian , @Marion Frecaut and @Gainsight CC Team along with all the Power users of this very Insider Community to design bigger wins for us all 🎉 

Hi I am a Recruiting Manager with DataRobot.  We have this Gainsight opportunity available: https://www.datarobot.com/careers/job/101188/.  Please contact me if you are interested! Kristine 817-602-1260kristine.escobedo@datarobot.com