Discuss Gainsight Products

Hi team,I’m having a pickle with our gamification structure. Here’s an overview of what I’ve implemented, I won’t go into the detail on specific requirements:Rank How to earn Custom Role Benefits I'm new here! Register None Access to the Community Visits often Come back a few times Trust Level 1 Can edit posts with no timer Regular contributor Help others Trust Level 2 Invited to join Beta Testing Group Community expert Inspire and help others repeatedly Trust Level 3 Can create a group Community MVP Become a legend in the community Trust Level 4 Considered for superuser program  The basic idea is:When a new rank is earned, the member also earns an additional “trust level”. This is a custom role that is granted when the rank is earned Each trust level comes with a benefit as listed in the table above A PM is sent to the user each time they earn one of these ranks, thanking them and explaining their new priveleges.The problem is, after implement

Where can I find this phrase “Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.” in the admin panel to translate it into Ukrainian? It is not in the Phrase menu Thank you

Hey Team, I would love to see the ability of handling more custom events in PX, and providing the option to delete the custom events from UI and making the customers aware how does the system behave or handle the with the deleted custom events?   Do we see having the ability to delete Custom Events from UI and Ablity to Increase the custom events limits in the near future?     Thanks Dileep Nalla

Hey Community,I could use some trouble shooting advice. I have a member who reported being unable to post a new topic. His post is just text (no images) and his text is not very long. He has tried multiple times on different days and using different machines. He has tried both browsers, IE and Chrome, and cleared his history/cache. He enters all the necessary fields, after he clicks Create, system processes for a couple of seconds, then stops where it is, no message, no error, nothing. His account is active, not banned. He was able to post today, but I can’t tell what was different. I’ve asked to make sure he isn’t copy/pasting from word, since that brings extra characters and issues.Is there anything I’m not thinking of? 

In a JO Program, in the “Send Email” option when there are multiple email variants and one variant is missing mapped tokens there is no indication as to which email variant is the issue. What would be great to have is a red identification box around the variant(s) that need to be updated.  

I was told that GainsightPX support the JSoup CSS selector syntax (https://jsoup.org/apidocs/org/jsoup/select/Selector.html) but when i try to use p:contains and p:containsOwn to try to capture virtual dropdown control selections, i get an invalid CSS Selector message when configuring the rule. What gives?  

When searching for an account in Gainsight using the main blue search box, the Account Name comes up - for us (and everyone else?) this is the main Account name (field = Account Name) that also appears in SFDC.  Our SFDC team is renaming some of our global accounts that will result in duplicate names. This may cause confusion with our CSMs when searching for their accounts using the blue search box. My question is therefore - can we somehow change the search box functionality to look up to a concatenation of two fields = Account Name and Account Country? Would this also work for Relationships?  Thanks in advance! Katerina

I have a Data Designer where we have start date and end date, I have created a formula field which is date difference between end-date and start-date. When I transform this I dont get this formula field in Filters. Is this by design or I am missing something?

I may just be being blind here, but when a user submits a grief report for a post - I can see in control which post has been reported but I can’t see the reason the user gave when they reported it. Where do I find this?

While sorting by the name may be helpful for reporting on names and other fields in SFDC, it would be great if we could sort the stages by Display Order (or sequential order that they take place). Ex. Implementation → Adoption → Grow → Renew (vs. currently it will only alphabetize to read Adoption → Grow → Implementation → Renew, which isn’t super helpful from a visualization standpoint).

Is it possible to see the average time taken for a user between two features? Ideally I would be able to see the average time taken for all users in cohort X between Feature A and B and across sessions. 

It would be hugely helpful to have a line spacing button in the JO template ribbon in order to easily change line spacing in paragraphs on the fly. Right now, it is only doable through HTML code, but it is a frequent action that would be really beneficial if it lived in the template itself. 

In the object “AO Advanced Outreach” there is a field that is name “folder ID”, but it does not provide the folder name which would be helpful for us to report on how structure by teams/ folders. Is this mapped anywhere? I am having trouble finding the reference object

Hi,I have created two guided enagements let’s say A and B and I want to show the guided engagement B only when A engagement is viewed. I was trying to use the `In App Engagement` option under `Audience` but there is a field called `Last/number of times` which I don’t need at all. I just need the first two whereby I can specify on which engagement I have dependency and what is its status. Could you please guide me how can I achieve that. 

Use case: A customer has a lot of accounts with the same/ similar names and would like only the results that have an ARR to be available to choose from.

One of the Customer(Zendesk) is looking to embed tableau page as a section on the Relationship 360 page. Could someone please let us know here if this is possible and steps to achieve this.

 Currently, the search capability for the custom object name field is not available in c360 section.Are there any plans in coming up release.

I am curious if a member of a private group can create a topic and an admin thenconverts that topic into a Knowledge base article via the control panel? 

I tested this in our sandbox environment and it looks like Best Answers do not apply to Product Ideas or Groups (or at least, I could not mark a reply to my idea as a best answer). Is anyone able to confirm this is true? 

Hey,I know that there are different roles, i.e. Moderator and Super User etc., and I know that you can also make custom roles for users, but I haven’t figured this out, yet. I want to have one user have full access over 1 group. I made her a moderator and then saw she can do essentially all I can. I just want her to be able to do everything I can, but just for one group.Hopefully someone can help! Thanks so much. :)Andrew 

Hi Team, Is there any possibility to remove JO participants from an active program? There isn’t such feature available right now, but can we include it in our roadmap? 

We are attempting to create better monitoring on our Programs. I am trying to get report of Failed Participants by Date where the reason is not “already in participant list” but am running into issues. Is there any workaround?No date to identified when they failed. I attempted to use “last update date” but it said there was an API error Bc the error reason is a JSON, I cannot group by or filter out failure reasons

User is wanting to be able to add additional Summary, Objective, and Task slides to a Success Snapshot, but the “duplicate” option is greyed out on those slides. Is it possible to have additional of those slides?