Discuss Gainsight Products

Hi all! I’m going to cross train some members of my team on community in case I am OOO. I sit on the Marketing team under Client Growth. Given they need to jump in, but not know absolutely everything - what would you go over in an hour? Here’s what I am thinking:Approving users and group requests Searching for users Creating an event and article and reordering them Editing the top banner Badges Email campaigns and system emailsCurious if there’s anything you feel is missing or you’d add or remove (realizing at the same time we all use different functionality as well). Thank you!!

The more content your community has, the more diverse will be the tags your users have entered. You might have seen spelling mistakes or various ways to label the same thing on your community as well. This makes it hard for your users, as nobody will search all different tags of the same thing in order to find what they are looking for, right?   Our tag management feature will help you to find the right tags, and the automatically suggested tags in consequence will help to structure your content much better. This guide will help you to find the right approach that fits your community.   Step 1: Find what tags are being used currently   If you go to [Settings] - [Public Tags] in your Control Environment, you will see a list of all the tags which are used on your community, sorted by popularity:     If your community is small or new, the list probably will be easy to browse. However, for larger communities, there might be several pages full of tags. In this case, you might wan

Hi all!Does anyone use the AI translation options that is is offered as an add on in the Community.If so, what is your experience? What is translated? Only the forum part or also product updates? 

We have identified a date inconsistency in the Announcement card widget.Issue:The Announcement widget on the homepage displays a different date than the actual published post.Example:Announcement widget displays: "8 days ago" Opening the announcement post displays: "2 days ago"Based on our investigation, it appears the Announcement widget may be using the draft creation date (or original creation date), while the post page displays the publication date.Question:Can you confirm which date field the Announcement widget uses?Expected Behavior:The Announcement widget should display the publication date (the same date shown on the actual post page) rather than the draft creation date, as the draft date is not relevant to end users and can be misleading.Could you please confirm whether this behavior can be configured or if it is a product limitation?Screenshot: 

I know you can "Subscribe" to community forums, groups, events page...etc., but what about the "unanswered questions" page? There isn’t a “Subscribe” button it like the others.I'd love the ability to do this - does anyone have suggestions for how to do that be it a custom widget, coding...etc? Or maybe a really simple way already exists? 😀

Welcome to Skilljar. This guidebook is your roadmap for the next 90 days, from gathering your brand assets before you log in for the first time, to generating your first quarterly report and telling the story of how training is helping your business.Each section maps to a phase of your onboarding journey. You do not need to read it all at once. Start with this Week 0 pre-work, then return to each section as you reach that phase. Think of it as a reference you will come back to, not a document you read once and set aside.Focus: Make a few key decisions and gather your assets before your first login so your first sessions in the dashboard are productive, not spent hunting down a logo file.Here is what this guide covers:Gather Your Brand Assets. Have your logos, colors, and email banner ready before you log in for the first time. Choose Your Training Domain. Decide on your Skilljar subdomain name. Determine Your Primary Audience. Pick one audience to focus on at launch. Determine Your Sig

Hi all!I have noticed that some topics are automatically closed for replies. Do you know why this is?Because for instance this also happened in our introduction threath. And I was not aware that this would automatically happen and I want to know if I can prevent this in the future...

Hello all! I am looking to change the text color for the H1 and sub text/description text for a forum.  Does anyone have a CSS code example I could please use? I have tried a few different versions of code and have struckout.

When you build a new widget, you can add configuration options, where you can add (among many other things) color picker options to define things like the background color of the widget etc…But Background color, title color, top/bottom padding settings already exist in the Style section. At the moment these don't have an impact on the styling of a custom widget, but is it possible to use these setting in the widget? If yes, how could we reference these settings?  

I have a few observations and questions about the Gainsight CC ‘New Dashboards’. I figured I would share with the community in case others are seeing similar things!These items are specific to the Product Feedback dashboard. For context, I am filtering with the Activity Date between 5/1 and 5/31.How is the percentage of ‘Total Votes Delivered’ measured? Three additional questions about the Ideation Trends section- Why might the Created By column display NULL for each row?  Is is possible to filter the rows by View, showing posts in order from most viewed to least? While showing posts in order of the number of votes is certainly helpful, sometimes views are a better indication to sort by. Are the specific view counts listed here the number of views that occurred within the past month? They don’t match total view counts, so I assume so, but would like verification.  Thank you in advance for any guidance!

Hi Admins,I've heard from a few customers that they're accessing Cheatsheet via API, and I'd love to learn more about their use cases and any challenges they're running into.Would you be open to a quick call to discuss?Calendly link.

Do you serve users in multiple countries or languages?We’re designing a brand-new, centralized Localization Page inside Gainsight PX, and we’d love your feedback to shape it from early on.Check out the 👉 demo prototype 👈! The new Localization PageCheck out the 👉 demo prototype 👈! (It’s an early iteration and is rough around the edges, so expect a few bumps along the way. Clicking on the language chips opens the new localization editor.)The new Localization Page will include:Feature Description Central Page View every PX content item (bots, articles, engagements, etc.) and every language version in one place. Bulk Operations Bulk-download source files with powerful filters (by language, status, content type). Auto Statuses See real-time status badges (Not Started, In Progress, Completed and Verified) automatically calculated for each language. New File Type More user friendly file type in CSV to download source files. External Permissions Ability to give access to L

Hello, Is there a way (or an existing idea) for a dashboard for administrators in CS? This would contain operational/SRE data, such as failed rules, failed integrations, and so on, without having to pivot all over the product to find these individual issues. I know there’s the option to see these in email or via the analyzer, but a single pane of glass view into the operations of the instance would be phenomenal. 

Currently, the unread topic functionality is working only after users manually enable the below setting from Profile → General Settings:“Display numbers of new community activities”Issue:By default, this setting is set to “No” for users. Because of this, unread/read topic highlighting is not working initially. Users must manually change it to “Yes” and click “Save changes” for the functionality to work.Expected behavior:The setting should be enabled (“Yes”) by default for all users. Existing users should also have this preference enabled automatically.Could you please confirm if there is any admin/backend configuration available to make this enabled globally for all users?

Hello! I’ve started to experience some issues with searching in my community because of keyword similarity, and I’m hoping to understand all of the options available to me. Recently, my company acquired a new product called “airfocus”, and now any search for “AI” (which is also a very significant topic for us) is dominated by airfocus-related content. I understand based on this documentation that there are quite a few factors that are weighted when displaying search results. My question primarily has to do with keyword match - in this case, I would think that searching only “AI” would be a more accurate, perfect match for our AI-based content that has only “AI” in the title, rather than airfocus-based content which simply contains the characters “ai”. However, this doesn’t seem to be the reality. Do we have any options here? Is there some way to indicate that “AI” is a more precise match for “AI” than “airfocus” is? 

Looking for ways to help find duplicate ideas within our Idea Exchange. As a moderator this is something I have been struggling with since people can phrase things differently and we have over 2,000 ideas within our Idea Exchange. Is anyone using AI to do this? Is the AI moderator a tool I can use to find these? 

Hi all,I’ve built a Workato recipe to take an RSS feed and publish items in it as Product Updates. I’m running into a strange issue, though.The items get created then published, but within a couple minutes have been turned back into drafts. I don’t see them marked as spam or anything that would suggest they’re getting caught in moderation. Has anyone run into this or have ideas of what might be causing it? Thanks!

Today I learned (via support):When images are copied and pasted from a Google Doc into a CC article, they don't get uploaded to CC's storage. Instead, the article just references the original external URL where Google was hosting the image. If that link later expires or access changes on Google's end, the images break. To avoid this in the future, I'd recommend downloading the images from the Google Doc first and then uploading them directly into the CC article using the upload tool. That way, the images are stored on CC's servers and won't be affected by any external changes. Bolded emphasis mine. 

Was anyone else at Pulse? I’m really pumped about Skilljar’s MCP capabilities Curious if there’s been any amazing use cases shared out thereOne thing I’m hoping to use MCP for is to create some amazing dashboards/reporting that can be accessed to anyone as we have some delays in getting our SFDC integration and Dashboarding set up - so I’d love to democratize visibility into Course CompletionsRegistrationsetc etc… Account and User level data ​@ahumitz got any. ideas? ;) or anyone you can point me to? 

!--scriptorstartfragment-->Hi Gainsight team, I’m trying to understand whether Group Send supports sharing the logic behind a Dynamic List across users.From the documentation, lists in Group Send are user-specific, and each user can only view/manage their own lists. Dynamic Lists are based on saved filters, but I’m not seeing a way to share that saved list logic/query with other users. Our use case is that multiple CSMs may need the same audience logic, but only for their own permitted book of business. Ideally, one list definition could be reused, while the actual audience would resolve separately for each user based on their book of business. Right now, it looks like the only option is for each user to recreate the same Dynamic List manually, which is not ideal from a consistency and scalability perspective. Is there any way today to share/reuse Dynamic List logic across users? If not, I’d love to submit this as an enhancement request. Thanks!!--scriptorendfragment-->Cristiana

CS June 2026 On-Demand Features Release Notes Update!The CS June 2026 On-Demand Features Release Notes are officially published for EU and US customers. Along with this release, the following updated articles have been published:Gainsight CS MCPSet Up Gainsight CS MCP Server Integration (Updated)SpacesSpaces Widgets Configuration (Updated) Manage Spaces Users and Invitations (Updated) Spaces Widgets and Permissions for CSMs (Updated) Spaces Guide for End Users (Updated) Configure Spaces Layouts (Updated) Spaces FAQs (Updated)TimelineConfigure Associated Records to Timeline (Updated) Thank you!

Hi! Wondering while we wait for a support ticket, if anyone else is experiencing image uploads within their community this morning?We get a “value too long” error banner when attempting to save changes and publish.So far I've tried:Resizing image files (down to 450x600) JPG Drag and drop into the Product Update/Article  Copy and paste into the Product Update/Article  Image import functionAnyone have helpful tips or workarounds or experiencing the same issue?

Is there a way to rotate the client secret on the MCP configuration?

Team,In the Gainsight Marketplace, I noticed that Champion is listed as having a direct integration with Gainsight. However, I haven't seen Champion available among my connectors.Is this a native connector that should be available within Gainsight, or is it an integration that is configured from the Champion side with Gainsight?If anyone can provide some clarification or share their experience with this integration, it would be greatly appreciated.https://www.gainsight.com/marketplace/item/champion/