Overview of Latest Product Releases and Knowledge Base Updates

Hey community! We’ve just added the latest product release and knowledge base updates for the Quarter 3 2024 (August 2024 to October 2024) to this article. Dive into the new enhancements and updates that will help you get the most out of your community experience. And don't forget to subscribe to this article!
FYI @Sebastian @Kenneth R @revathimenon @shayerisen 

Hey community! Let’s start this November 2024 with a 💥bang💥

We’ve just added the latest product release and knowledge base updates to this article for the Quarter 4, 2024. Dive into the new enhancements and updates that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!

Is there any other way to subscribe to release notes?

As discussed below, most of us missed the latest release:
 

Hey ​@Suvi Lehtovaara - we typically have a Product Update that coincides with our releases (and that links to the release notes).  Like this one for the Notification Center:

But I suspect your question is rather about getting better advance notice of a release like this, so you can prepare? As Yoeri has shared in that topic, this particular release didn’t live up to our standards so we absolutely have learnings that we’re taking away from that.

I also just chatted to our documentation team who manage this article and our release notes.  We’ll aim to post a reply in this topic whenever we update the table above.  That way, if you’re subscribed to this topic you’ll get a notification.

Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q4 2024 (November 2024 - January 2025). Dive into the new enhancements and updates that will help you get the most out of your community experience.
We sincerely apologize for the earlier missed update. We appreciate your patience and will ensure all future additions are promptly included.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Sudhanshu @Snigdha Adiraju @Adrian Raposo 

You might also want to update the Last Updated banner in the topic start 😉 ​@mdfahd 

Good call, updated ;)

Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q1 2025 (February - April). Dive into the new enhancements and updates that will help you get the most out of your community experience.
 

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Sudhanshu @Snigdha Adiraju @Adrian Raposo 

Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q1 2025 (February - April). Dive into the new enhancements that will help you get the most out of your community experience.
 

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Aleksandra @Snigdha Adiraju @Adrian Raposo 

Hey community! 

We’ve just added the Accessibility Enhancements as the latest product release and knowledge base updates for the Q1 2025 (February - April). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Adrian Raposo 

Hey community! 

We’ve just added Improvements to the Community Search Experience as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Adrian Raposo ​@Yoeri 

Hey community! 

We’ve just added Support DSA Compliance with Author Notifications as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@hhugo ​@Adrian Raposo 

Hey community! 

We’ve just added On-Demand Translation as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI  ​@Adrian Raposo ​@Sudhanshu 

Hi Community!
We’ve made an important update to this article!

The latest changes highlight recent improvements Gainsight has made to community to comply with accessibility:

• Improving Page Structure for Easier Navigation: Updates to page layout and navigation labels make the community easier to use with screen readers and keyboards.
• Making Badges and Status Labels Easier to Read: Enhancements improve visibility of badges and status labels, with accessible defaults for new communities.

Refer to the Q2 2025 (May - July) Product Release and Knowledge Base Updates section
FYI ​@Adrian Raposo ​@Rebecca Potter 

Hi Community!
We’ve made an important update to this article!

The latest enhancement introduces Custom Tabs, a powerful new capability that gives community admins more control over how content is organized and displayed:

• More Flexibility: Replace the old three-tab limit with unlimited, fully configurable tabs.

• Targeted Content Display: Create tabs filtered by product, content type, or category.

Refer to the Q2 2025 (May - July) Product Release and Knowledge Base Updates section

FYI ​@Sudhanshu ​@Adrian Raposo ​@Rebecca Potter 

Hey Community!

We have just enhanced your search experience! 🧭✨

• New Filters let you refine results by source, content type, tags, and more.

• Smarter Ranking means the most relevant and timely content rises to the top.

• Clearer Visuals help you instantly recognize articles, discussions, and solved questions.

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section
FYI ​​​​​@Yoeri ​@Adrian Raposo 

Hey Community! 👋🚀

We’ve rolled out some exciting new features to supercharge your experience! Here’s what’s new:

Notifications in the S3 Connector: Stay instantly informed with notification support for the S3 Connector!
Now, Community Managers and Admins can get real-time alerts when new data lands in your Community Data Lake (Amazon S3). No third-party automation tools required. Supported notification methods:

• SNS Topic

• SQS Queue

• HTTP/HTTPS Endpoints

Refreshed OOB Community Dashboards: We’ve given our 7 out-of-the-box Community Dashboards a complete visual and functional makeover!

Here’s what’s new:

• 🔍 Customizable Views tailored to your reporting needs

• 🌐 Global Filters to easily slice and dice your data

• 🎨 Modern Visual Design for readability and insight

• 📘 KPI Guide with SQL: Understand the “why” behind your numbers

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section
FYI ​​​​@Aleksandra ​@Adrian Raposo 

Hey Community…

We’ve introduced Widget Visibility 🎉 — a new way to personalize your community pages.

• Control which widgets appear for different user segments.

• Choose from Public, Private, or Guest-only settings.

• Use Preview Mode to see how pages look for each segment.

This ensures a more relevant and engaging experience for every user. 🚀
​​​​​@Sudhanshu ​@Adrian Raposo 

Hey Community! 👋🚀

Gainsight just introduced a new SSO Field Mapping feature for the Customer Community! Admins can now map identity fields like ID, Email, Username, and Avatar directly between your Identity Provider (IdP) and Gainsight.

✅ Supports custom token claims
✅ Improves authentication and profile provisioning
✅ Use "Test log in" to view available claims

Note: ID and Email mapping is required. Username and Avatar are optional.

Give it a try and simplify your SSO setup today! 🔐✨
FYI
​​​​​@marekkoszlak ​@Adrian Raposo 

Hey Community! 👋🚀

Gainsight is rolling out a powerful new feature: the Moderation AI Agent in Gainsight Community! 🎉

This AI-powered moderator enhances our Pre-Moderation Rules by automatically reviewing user-generated content before it goes live.

🔍 What it does:

• Detects and flags potentially inappropriate or harmful content.

• Reduces manual moderation time.

• Supports faster content review and a safer community experience.

• Works alongside existing tools like Keyword Blocker and Moderator Approval.

🛠️ This rollout will happen in phases—so stay tuned for updates in your environment!

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section.

FYI ​@Graeme Rycyk ​@Adrian Raposo 

Hey Community! 👋✨

We’re excited to introduce a powerful new enhancement: the Content Moderation Widget is now available on Control Home! 🛠️📋

This new feature gives you a centralized view to manage user-generated content more efficiently.

🔍 Here’s what you can expect:

• Streamlined Moderation: Quickly act on flagged or reported content.

• Increased Visibility: Easily spot Topics and Replies moved to Trash or marked as Reported.

• Faster Resolution: Handle moderation tasks directly from the Control Home screen.

• Healthier Communities: Keep discussions safe, relevant, and aligned with your guidelines.

Check it out in your Control Home and keep your community thriving! 💬🌱

👉 For more details, head to the Q3 2025 Product Release and Knowledge Base Updates section.

​​​​​​@Graeme Rycyk ​@Adrian Raposo 

Hey Community! 👋✨

We’re thrilled to announce a brand-new capability — Secure API Connectors for Customer Communities! 🧩🔐

This powerful update lets Community Admins integrate external systems directly into Community pages through secure, flexible widgets.

🚀 What’s new

• Seamless Integrations: Connect your Community to third-party systems such as Salesforce, Zendesk, Aha!, or your own APIs — all without exposing credentials.

• Secure by Design: Every API call runs through a server-side proxy and leverages Secrets to keep credentials encrypted and safe.

• Custom Widgets: Build tailored experiences that surface data, trigger workflows, or display insights right inside your Community pages.

👉 For more details, head to the Q3 2025 Product Release and Knowledge Base Updates section.

FYI ​@marekkoszlak ​@Adrian Raposo 

Hey Community! 👋🌍

We are excited to share that AI Translation is now generally available for Customer Communities! ✨📣

This update makes your community more accessible than ever, empowering users to instantly translate discussions into their preferred language.

What’s New

🆕 Feature Rename
"On-Demand Translation" is now called AI Translation throughout the product and documents, same powerful feature, clearer name.

🛡️ Translation Exclusion List
Admins can now exclude keywords or phrases (like Gainsight PX or Community) from being translated, keeping product names consistent across languages.
FYI
​​​​​@Sudhanshu ​@Adrian Raposo 

Hey Community! 👋🚀

We’re excited to introduce two new BETA features designed to make search smarter and more insightful in your community.

🤖 AI-Powered Search Answers (Open BETA)

Search just got an upgrade! AI Answers transforms search into an intelligent assistant that delivers fast, conversational, and transparent results.

What’s New

• 🔍 AI-Driven Search – Understands natural language queries

• 📎 Cited Responses – Answers with source links for deeper exploration

• ⚡ Real-Time Streaming – See answers as they’re generated

• ➕ Expandable Insights – View more context or sources in one click

👉 Admins can enable this from Settings > AI > General Settings > Turn on the Search Summary toggle.

 

📊 Search Analytics Dashboard (BETA)

Get visibility into how users search and engage with results.

Key Metrics Include

• Total Users & Searches

• No Results & No Clicks Rate

• Conversion & Click-through Rate

• Top Searches and Searches without Results

👉 Enable it from the Settings > Open BETA page to uncover insights and improve the search experience.

We can’t wait for you to try these out and hear your feedback! ✨