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Last Updated On: September 18, 2025

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This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.

Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q3 2025 and Q2 2025 is currently available. When Q4 2025 starts, Q2 2025 data will be removed.

Latest Product Release

This table lists the new features and enhancements launched in Customer Communities.

Q3 2025 (August - October)

New Feature / Enhancement Release Date
Content Moderation Widget September 18, 2025
AI Moderation September 10, 2025
SSO Field Mapping September 09, 2025
Widget Visibility August 28, 2025
Notification Support in S3 Connector August 19, 2025
Out-of-the-Box Community Dashboards August 19, 2025
Enhanced Community Search Experience is now GA August 06, 2025

Q2 2025 (May - July)

New Feature / Enhancement Release Date
Custom Tabs July 31,2025
Accessibility Enhancements June 27, 2025
Instantly Translate Community Content with On-Demand AI Translation (Open BETA) June 03, 2025
Support DSA Compliance with Author Notifications May 20, 2025
Improvements to the Community Search Experience May 13, 2025

 

Knowledge Base Updates

This table lists the newly published and updated articles in the knowledge base.

  • New Article: New knowledge base articles explaining new feature launch. 
  • Update Article: Existing knowledge base articles which have undergone significant changes or are impacted by a product release enhancement.

Q3 2025 (August - October)

Article Title Published Date / Last Updated On New Article / Updated Article
How to Use AI Moderation September 18, 2025 Update
Overview of Control Home September 18, 2025 Update
How to Use AI Moderation September 10, 2025 New
AI Moderation FAQ September 10, 2025 New
SSO Field Mapping September 09, 2025  New
Widget Visibility August 28, 2025 New
How to Create an S3 Connection August 18,2025 Update
Audience Dashboard August 18,2025 New
Content Dashboard August 18,2025 New
Engagement Dashboard August 18,2025 New
Product Feedback Dashboard August 18,2025 New
Q&A Dashboard August 18,2025 New
Self-Service Dashboard August 18,2025 New
User Dashboard August 18,2025 New
Audience Dashboard KPIs – Query Reference for CC Data Lake August 18,2025 New
Content Dashboard KPIs – Query Reference for CC Data Lake August 18,2025 New
Engagement Dashboard KPIs – Query Reference for CC Data Lake August 18,2025 New
Q&A Dashboard KPIs – Query Reference for CC Data Lake August 18,2025 New
Self-Service Dashboard KPIs – Query Reference for CC Data Lake August 18,2025 New
User Dashboard KPIs – Query Reference for CC Data Lake August 18,2025 New
Change Document for Enhanced Search Experience in Community August 06, 2025 Update
How searching works in the Gainsight CC Platform August 06, 2025 Update

Q2 2025 (May  - July)

Article Title Published Date / Last Updated On New Article / Updated Article
Create Custom Tabs July 31, 2025 New
Accessibility: Inclusive Customer Communities June 27, 2025 Update
Accessibility Visual Guide June 27, 2025 New
How to Use On Demand Translation in the Community June 03, 2025 New
Notify Authors of Moderation Actions May 20, 2025 New
Change Document for Enhanced Search Experience in Community May 13, 2025 Update
How searching works in the Gainsight CC Platform May 13, 2025 Update
How to Show External Content in the Search Results (Federated Search) May 13, 2025 Update

 

Hey community! We’ve just added the latest product release and knowledge base updates for the Quarter 3 2024 (August 2024 to October 2024) to this article. Dive into the new enhancements and updates that will help you get the most out of your community experience. And don't forget to subscribe to this article!
FYI @Sebastian @Kenneth R @revathimenon @shayerisen 


Hey community! Let’s start this November 2024 with a 💥bang💥

We’ve just added the latest product release and knowledge base updates to this article for the Quarter 4, 2024. Dive into the new enhancements and updates that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!


Is there any other way to subscribe to release notes?

As discussed below, most of us missed the latest release:
 

 


Hey ​@Suvi Lehtovaara - we typically have a Product Update that coincides with our releases (and that links to the release notes).  Like this one for the Notification Center:

But I suspect your question is rather about getting better advance notice of a release like this, so you can prepare? As Yoeri has shared in that topic, this particular release didn’t live up to our standards so we absolutely have learnings that we’re taking away from that.


I also just chatted to our documentation team who manage this article and our release notes.  We’ll aim to post a reply in this topic whenever we update the table above.  That way, if you’re subscribed to this topic you’ll get a notification.


Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q4 2024 (November 2024 - January 2025). Dive into the new enhancements and updates that will help you get the most out of your community experience.
We sincerely apologize for the earlier missed update. We appreciate your patience and will ensure all future additions are promptly included.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Sudhanshu @Snigdha Adiraju @Adrian Raposo 


You might also want to update the Last Updated banner in the topic start 😉@mdfahd 


Good call, updated ;)


Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q1 2025 (February - April). Dive into the new enhancements and updates that will help you get the most out of your community experience.
 

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Sudhanshu @Snigdha Adiraju @Adrian Raposo 


Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q1 2025 (February - April). Dive into the new enhancements that will help you get the most out of your community experience.
 

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Aleksandra @Snigdha Adiraju @Adrian Raposo 


Hey community! 

We’ve just added the Accessibility Enhancements as the latest product release and knowledge base updates for the Q1 2025 (February - April). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Adrian Raposo 


Hey community! 

We’ve just added Improvements to the Community Search Experience as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Adrian Raposo ​@Yoeri 


Hey community! 

We’ve just added Support DSA Compliance with Author Notifications as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@hhugo ​@Adrian Raposo 


Hey community! 

We’ve just added On-Demand Translation as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI  ​@Adrian Raposo ​@Sudhanshu 


Hi Community!
We’ve made an important update to this article!

The latest changes highlight recent improvements Gainsight has made to community to comply with accessibility:

  • Improving Page Structure for Easier Navigation: Updates to page layout and navigation labels make the community easier to use with screen readers and keyboards.
  • Making Badges and Status Labels Easier to Read: Enhancements improve visibility of badges and status labels, with accessible defaults for new communities.

Refer to the Q2 2025 (May - July) Product Release and Knowledge Base Updates section
FYI ​@Adrian Raposo ​@Rebecca Potter 


Hi Community!
We’ve made an important update to this article!

The latest enhancement introduces Custom Tabs, a powerful new capability that gives community admins more control over how content is organized and displayed:

  • More Flexibility: Replace the old three-tab limit with unlimited, fully configurable tabs.

  • Targeted Content Display: Create tabs filtered by product, content type, or category.

Refer to the Q2 2025 (May - July) Product Release and Knowledge Base Updates section

FYI ​@Sudhanshu ​@Adrian Raposo ​@Rebecca Potter 


Hey Community!

We have just enhanced your search experience! 🧭✨

  • New Filters let you refine results by source, content type, tags, and more.

  • Smarter Ranking means the most relevant and timely content rises to the top.

  • Clearer Visuals help you instantly recognize articles, discussions, and solved questions.

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section
FYI ​​​​​@Yoeri ​@Adrian Raposo 


Hey Community! 👋🚀

We’ve rolled out some exciting new features to supercharge your experience! Here’s what’s new:

Notifications in the S3 Connector: Stay instantly informed with notification support for the S3 Connector!
Now, Community Managers and Admins can get real-time alerts when new data lands in your Community Data Lake (Amazon S3). No third-party automation tools required. Supported notification methods:

  • SNS Topic

  • SQS Queue

  • HTTP/HTTPS Endpoints

Refreshed OOB Community Dashboards: We’ve given our 7 out-of-the-box Community Dashboards a complete visual and functional makeover!

Here’s what’s new:

  • 🔍 Customizable Views tailored to your reporting needs

  • 🌐 Global Filters to easily slice and dice your data

  • 🎨 Modern Visual Design for readability and insight

  • 📘 KPI Guide with SQL: Understand the “why” behind your numbers

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section
FYI ​​​​@Aleksandra ​@Adrian Raposo 

  


Hey Community…

We’ve introduced Widget Visibility 🎉 — a new way to personalize your community pages.

  • Control which widgets appear for different user segments.

  • Choose from Public, Private, or Guest-only settings.

  • Use Preview Mode to see how pages look for each segment.

This ensures a more relevant and engaging experience for every user. 🚀
​​​​​@Sudhanshu ​@Adrian Raposo 


Hey Community! 👋🚀

Gainsight just introduced a new SSO Field Mapping feature for the Customer Community! Admins can now map identity fields like ID, Email, Username, and Avatar directly between your Identity Provider (IdP) and Gainsight.

✅ Supports custom token claims
✅ Improves authentication and profile provisioning
✅ Use "Test log in" to view available claims

Note: ID and Email mapping is required. Username and Avatar are optional.

Give it a try and simplify your SSO setup today! 🔐✨
FYI
​​​​​@marekkoszlak ​@Adrian Raposo 


Hey Community! 👋🚀

Gainsight is rolling out a powerful new feature: the Moderation AI Agent in Gainsight Community! 🎉

This AI-powered moderator enhances our Pre-Moderation Rules by automatically reviewing user-generated content before it goes live.

🔍 What it does:

  • Detects and flags potentially inappropriate or harmful content.

  • Reduces manual moderation time.

  • Supports faster content review and a safer community experience.

  • Works alongside existing tools like Keyword Blocker and Moderator Approval.

🛠️️ This rollout will happen in phases—so stay tuned for updates in your environment!

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section.

FYI ​@Graeme Rycyk ​@Adrian Raposo 


Hey Community! 👋✨

We’re excited to introduce a powerful new enhancement: the Content Moderation Widget is now available on Control Home! 🛠️📋

This new feature gives you a centralized view to manage user-generated content more efficiently.

🔍 Here’s what you can expect:

  • Streamlined Moderation: Quickly act on flagged or reported content.

  • Increased Visibility: Easily spot Topics and Replies moved to Trash or marked as Reported.

  • Faster Resolution: Handle moderation tasks directly from the Control Home screen.

  • Healthier Communities: Keep discussions safe, relevant, and aligned with your guidelines.

Check it out in your Control Home and keep your community thriving! 💬🌱

👉 For more details, head to the Q3 2025 Product Release and Knowledge Base Updates section.

​​​​​​@Graeme Rycyk ​@Adrian Raposo