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Overview of Latest Product Releases and Knowledge Base Updates


Adrian Raposo
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Last Updated On: February 3, 2025

Stay Updated! Subscribe to this article to receive the latest updates on product releases and knowledge base articles.

This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.

Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q1 2024 and Q2 2024 is currently available. When Q3 2024 starts, Q1 2024 data will be removed.

Latest Product Release

This table lists the new features and enhancements launched in Customer Communities.

Q4 2024 (November 2024 - January 2025)

New Feature / Enhancement Release Date
Notification Center Now Generally Available (GA) January 30, 2025
Create Hierarchy in Product Areas January 30, 2025
Explore Community Data Lake Structure Using Data Catalog November 28, 2024
Analyze Community Data with Business Intelligence Tools (Open Beta) November 28, 2024
Gainsight AI Features Now Available for All Control Users! November 13, 2024
Introducing Settings Menu in Destination November 7, 2024
Configure Header, Footer, and Third Party Scripts in Destination November 7, 2024
In-app Notification Center (Open Beta) November 5, 2024
Additional Hierarchy in Community Module November 5, 2024
Localized Community and Knowledge Base (KB) Modules November 5, 2024

 

Q3 2024 (August 2024 - October 2024)

New Feature / Enhancement Release Date
Create Events for Hidden Groups September 4, 2024
Improved Email Notifications for Replies September 4, 2024

 

Knowledge Base Updates

This table lists the newly published and updated articles in the knowledge base.

  • New Article: New knowledge base articles explaining new feature launch. 
  • Update Article: Existing knowledge base articles which have undergone significant changes or are impacted by a product release enhancement.

Q4 2024 (November 2024 - January 2025)​​​​​​​

Article Title Published Date / Last Updated On New Article / Updated Article
Configure Product Areas January 30, 2025 New
Getting Started with Data Analytics in CC Data Lake November 28, 2024 New
How to Create an S3 Connection November 28, 2024 New
How to connect Looker with Customer Communities Data Lake through BI connector November 28, 2024 Updated
How to connect Power BI with Customer Communities Data Lake through BI connector November 28, 2024 Updated
How to connect Tableau Online with Customer Communities Data Lake through BI connector November 28, 2024 Updated
Gainsight AI Features in Control November 13, 2024 New
Configure Header November 7, 2024 Updated
Configure Footer November 7, 2024 New
Insert Third Party Scripts November 7, 2024 New
Create Localized Knowledge Base November 5, 2024 New
Create Localized Community November 5, 2024 New
Create Localized Topics November 5, 2024 New
Configure Language Settings November 5, 2024 Updated
Configure Community Sections November 5, 2024 Updated

 

Q3 2024 (August 2024 - October 2024)

Article Title Published Date / Last Updated On New Article / Updated Article
Promote Events in a Private or Hidden Group September 10, 2024 Updated
Create an Event September 4, 2024 Updated
Create a Group September 4, 2024 Updated
What notification e-mails are sent to members? September 4, 2024 Updated
Configure SEO Settings September 3, 2024 Updated

 

Did you find this topic helpful?

8 replies

MayurGhiya
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  • Gainsight Employee ⭐️
  • 15 replies
  • September 5, 2024

Hey community! We’ve just added the latest product release and knowledge base updates for the Quarter 3 2024 (August 2024 to October 2024) to this article. Dive into the new enhancements and updates that will help you get the most out of your community experience. And don't forget to subscribe to this article!
FYI @Sebastian @Kenneth R @revathimenon @shayerisen 


MayurGhiya
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  • Gainsight Employee ⭐️
  • 15 replies
  • November 5, 2024

Hey community! Let’s start this November 2024 with a 💥bang💥

We’ve just added the latest product release and knowledge base updates to this article for the Quarter 4, 2024. Dive into the new enhancements and updates that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!


Suvi Lehtovaara
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Is there any other way to subscribe to release notes?

As discussed below, most of us missed the latest release:
 

 


Kenneth R
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  • Gainsight Community Manager
  • 394 replies
  • February 3, 2025

Hey ​@Suvi Lehtovaara - we typically have a Product Update that coincides with our releases (and that links to the release notes).  Like this one for the Notification Center:

But I suspect your question is rather about getting better advance notice of a release like this, so you can prepare? As Yoeri has shared in that topic, this particular release didn’t live up to our standards so we absolutely have learnings that we’re taking away from that.


Kenneth R
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  • Gainsight Community Manager
  • 394 replies
  • February 3, 2025

I also just chatted to our documentation team who manage this article and our release notes.  We’ll aim to post a reply in this topic whenever we update the table above.  That way, if you’re subscribed to this topic you’ll get a notification.


mdfahd
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  • Gainsight Employee ⭐️
  • 6 replies
  • February 3, 2025

Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q4 2024 (November 2024 - January 2025). Dive into the new enhancements and updates that will help you get the most out of your community experience.
We sincerely apologize for the earlier missed update. We appreciate your patience and will ensure all future additions are promptly included.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Sudhanshu @Snigdha Adiraju @Adrian Raposo 


Erik_
  • Contributor ⭐️⭐️⭐️⭐️
  • 42 replies
  • February 7, 2025

You might also want to update the Last Updated banner in the topic start 😉 ​@mdfahd 


Yoeri
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  • Gainsight Employee ⭐️⭐️⭐️
  • 388 replies
  • February 7, 2025

Good call, updated ;)


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