Overview of Latest Product Releases and Knowledge Base Updates

Thank you, ​@mdfahd! I’m an admin and when I go to Settings > AI >, we don’t have Search Summary available. Do I need to ask our CSM to activate this for us?

Hi ​@kathleenorazio,
Thank you for getting back to us with the query. Tagging PM ​@Graeme Rycyk for support on this. Thank you.

Hey ​@kathleenorazio,

I am Graeme, the Product Manager responsible for AI and Search across the Community platform, let take a look and get this enabled for you asap.

Kind regards,

Graeme

Hi again ​@kathleenorazio,

I have fixed that for you, you should now see something like this 👇 with the toggle ready for you to enable.

If you need anything else please don’t hesitate to reach out.

Cheers,

Graeme

Hi again ​@kathleenorazio,

I have fixed that for you, you should now see something like this 👇 with the toggle ready for you to enable.

 

If you need anything else please don’t hesitate to reach out.

Cheers,

Graeme

Thank you, Graeme! It look like we are set to go in our instance.

​@Graeme Rycyk Can you please also enable this feature in our Sandbox? The setting is not available there. Thank you!

Hi again ​@kathleenorazio,

Sorry for the delay, this is now also done for your Sandbox. Again, if you have any questions please do reach out.

Kind regards,

Graeme

Hey Community! 👋

We’ve launched Exports V2 — a new, faster, and more consistent way to export community data.

What’s New:

• Aligned with dashboards via Data Lake

• Custom date ranges (from Jan 1, 2021)

• New fields: votes, login stats, gamification points

• Cleaner data and improved performance

Refer to the Q4 2026 (November - January) Product Release and Knowledge Base Updates section in this post.

Hey Community! 👋💡

Great news, Category-Based Organization is now available for Ideas and Product Updates! 🗂️✨

This update brings more structure and flexibility to how you manage and present content.

🆕 What’s New:

• Mandatory Category Assignment: Every new Idea or Product Update now requires a category, keeping things organized from the start.

• Category-Based Filtering: Visitors can easily filter content by category on the destination page.

• Tabs Widget Support: Use the Tabs widget to group and display Ideas or Product Updates by category, making discovery a breeze.

This enhancement helps users find what they’re looking for faster, and gives admins more control over how content is shared.

📍You can find more details in the Q1 2026 Product Release and Knowledge Base Updates section.
FYI ​@Adrian Raposo ​@Larry 

Hey Community! 👋🧭

We’re excited to share new enhancements to the Communities Mega Menu—giving admins even more control over navigation and personalization! ✨

🔐 Segment Visibility for Navigation Items

You can now control which Navigation Items appear for specific user segments. This means you can tailor the Mega Menu based on user roles, behavior, or guest access.

📂 Dropdown Lists for Custom Navigation Items

Admins and Community Managers can now add dropdown lists under custom Navigation Items in the Mega Menu.

For example:
Products (Parent Item)

• Product A

• Product B

• Product C

Each sub-item can link directly to a product-specific URL—making navigation cleaner and more scalable.

👉 For more details, head to the Q1 2026 Product Release and Knowledge Base Updates section.

​​​​​@marekkoszlak ​@Adrian Raposo 

Hey Community! 👋🚀

We’re excited to introduce two new out-the-box Dashboards: Subscription Status and Subscription Trends.

👉 Enable them from the Settings > Open BETA > New Dashboards to uncover insights.

👉  For more details, head to the Q1 2026 Product Release and Knowledge Base Updates section

FYI ​@Aleksandra ​@Adrian Raposo 

Very nice new dashboards!

Question: can we also use these to see how many and which users are subscribed to Product Updates in general? If not, will that be added?

And, follow-up features: will this lead to being able to manage those subscriptions? As in, that we can unsubscribe users from categories?

​@Erik_  in both dashboards you have charts showing subscriptions to Product Updates. In Subscription Status you can find total number of all users subscribed to Product Updates and in the drill down you can find details about subscribers. In Subscription Trends you can track new subscriptions and users who unsubscribed from Product Updates. In both charts you have a drill down with users details. 

Oh wow, I think I suffered from temporary blindness or something. I see it now, in a huge block right at the top. Thanks!