Overview of Latest Product Releases and Knowledge Base Updates

Hey community! 

We’ve just added the Accessibility Enhancements as the latest product release and knowledge base updates for the Q1 2025 (February - April). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Adrian Raposo 

Hey community! 

We’ve just added Improvements to the Community Search Experience as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Adrian Raposo ​@Yoeri 

Hey community! 

We’ve just added Support DSA Compliance with Author Notifications as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@hhugo ​@Adrian Raposo 

Hey community! 

We’ve just added On-Demand Translation as the latest product release and knowledge base updates for the Q2 2025 (May - July). Dive into the new enhancements that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI  ​@Adrian Raposo ​@Sudhanshu 

Hi Community!
We’ve made an important update to this article!

The latest changes highlight recent improvements Gainsight has made to community to comply with accessibility:

• Improving Page Structure for Easier Navigation: Updates to page layout and navigation labels make the community easier to use with screen readers and keyboards.
• Making Badges and Status Labels Easier to Read: Enhancements improve visibility of badges and status labels, with accessible defaults for new communities.

Refer to the Q2 2025 (May - July) Product Release and Knowledge Base Updates section
FYI ​@Adrian Raposo ​@Rebecca Potter 

Hi Community!
We’ve made an important update to this article!

The latest enhancement introduces Custom Tabs, a powerful new capability that gives community admins more control over how content is organized and displayed:

• More Flexibility: Replace the old three-tab limit with unlimited, fully configurable tabs.

• Targeted Content Display: Create tabs filtered by product, content type, or category.

Refer to the Q2 2025 (May - July) Product Release and Knowledge Base Updates section

FYI ​@Sudhanshu ​@Adrian Raposo ​@Rebecca Potter 

Hey Community!

We have just enhanced your search experience! 🧭✨

• New Filters let you refine results by source, content type, tags, and more.

• Smarter Ranking means the most relevant and timely content rises to the top.

• Clearer Visuals help you instantly recognize articles, discussions, and solved questions.

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section
FYI ​​​​​@Yoeri ​@Adrian Raposo 

Hey Community! 👋🚀

We’ve rolled out some exciting new features to supercharge your experience! Here’s what’s new:

Notifications in the S3 Connector: Stay instantly informed with notification support for the S3 Connector!
Now, Community Managers and Admins can get real-time alerts when new data lands in your Community Data Lake (Amazon S3). No third-party automation tools required. Supported notification methods:

• SNS Topic

• SQS Queue

• HTTP/HTTPS Endpoints

Refreshed OOB Community Dashboards: We’ve given our 7 out-of-the-box Community Dashboards a complete visual and functional makeover!

Here’s what’s new:

• 🔍 Customizable Views tailored to your reporting needs

• 🌐 Global Filters to easily slice and dice your data

• 🎨 Modern Visual Design for readability and insight

• 📘 KPI Guide with SQL: Understand the “why” behind your numbers

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section
FYI ​​​​@Aleksandra ​@Adrian Raposo 

Hey Community…

We’ve introduced Widget Visibility 🎉 — a new way to personalize your community pages.

• Control which widgets appear for different user segments.

• Choose from Public, Private, or Guest-only settings.

• Use Preview Mode to see how pages look for each segment.

This ensures a more relevant and engaging experience for every user. 🚀
​​​​​@Sudhanshu ​@Adrian Raposo 

Hey Community! 👋🚀

Gainsight just introduced a new SSO Field Mapping feature for the Customer Community! Admins can now map identity fields like ID, Email, Username, and Avatar directly between your Identity Provider (IdP) and Gainsight.

✅ Supports custom token claims
✅ Improves authentication and profile provisioning
✅ Use "Test log in" to view available claims

Note: ID and Email mapping is required. Username and Avatar are optional.

Give it a try and simplify your SSO setup today! 🔐✨
FYI
​​​​​@marekkoszlak ​@Adrian Raposo