Overview of Latest Product Releases and Knowledge Base Updates

Hey Community! 👋🚀

Gainsight is rolling out a powerful new feature: the Moderation AI Agent in Gainsight Community! 🎉

This AI-powered moderator enhances our Pre-Moderation Rules by automatically reviewing user-generated content before it goes live.

🔍 What it does:

• Detects and flags potentially inappropriate or harmful content.

• Reduces manual moderation time.

• Supports faster content review and a safer community experience.

• Works alongside existing tools like Keyword Blocker and Moderator Approval.

🛠️ This rollout will happen in phases—so stay tuned for updates in your environment!

Refer to the Q3 2025 (August - October) Product Release and Knowledge Base Updates section.

FYI ​@Graeme Rycyk ​@Adrian Raposo 

Hey Community! 👋✨

We’re excited to introduce a powerful new enhancement: the Content Moderation Widget is now available on Control Home! 🛠️📋

This new feature gives you a centralized view to manage user-generated content more efficiently.

🔍 Here’s what you can expect:

• Streamlined Moderation: Quickly act on flagged or reported content.

• Increased Visibility: Easily spot Topics and Replies moved to Trash or marked as Reported.

• Faster Resolution: Handle moderation tasks directly from the Control Home screen.

• Healthier Communities: Keep discussions safe, relevant, and aligned with your guidelines.

Check it out in your Control Home and keep your community thriving! 💬🌱

👉 For more details, head to the Q3 2025 Product Release and Knowledge Base Updates section.

​​​​​​@Graeme Rycyk ​@Adrian Raposo 

Hey Community! 👋✨

We’re thrilled to announce a brand-new capability — Secure API Connectors for Customer Communities! 🧩🔐

This powerful update lets Community Admins integrate external systems directly into Community pages through secure, flexible widgets.

🚀 What’s new

• Seamless Integrations: Connect your Community to third-party systems such as Salesforce, Zendesk, Aha!, or your own APIs — all without exposing credentials.

• Secure by Design: Every API call runs through a server-side proxy and leverages Secrets to keep credentials encrypted and safe.

• Custom Widgets: Build tailored experiences that surface data, trigger workflows, or display insights right inside your Community pages.

👉 For more details, head to the Q3 2025 Product Release and Knowledge Base Updates section.

FYI ​@marekkoszlak ​@Adrian Raposo 

Hey Community! 👋🌍

We are excited to share that AI Translation is now generally available for Customer Communities! ✨📣

This update makes your community more accessible than ever, empowering users to instantly translate discussions into their preferred language.

What’s New

🆕 Feature Rename
"On-Demand Translation" is now called AI Translation throughout the product and documents, same powerful feature, clearer name.

🛡️ Translation Exclusion List
Admins can now exclude keywords or phrases (like Gainsight PX or Community) from being translated, keeping product names consistent across languages.
FYI
​​​​​@Sudhanshu ​@Adrian Raposo 

Hey Community! 👋🚀

We’re excited to introduce two new BETA features designed to make search smarter and more insightful in your community.

🤖 AI-Powered Search Answers (Open BETA)

Search just got an upgrade! AI Answers transforms search into an intelligent assistant that delivers fast, conversational, and transparent results.

What’s New

• 🔍 AI-Driven Search – Understands natural language queries

• 📎 Cited Responses – Answers with source links for deeper exploration

• ⚡ Real-Time Streaming – See answers as they’re generated

• ➕ Expandable Insights – View more context or sources in one click

👉 Admins can enable this from Settings > AI > General Settings > Turn on the Search Summary toggle.

 

📊 Search Analytics Dashboard (BETA)

Get visibility into how users search and engage with results.

Key Metrics Include

• Total Users & Searches

• No Results & No Clicks Rate

• Conversion & Click-through Rate

• Top Searches and Searches without Results

👉 Enable it from the Settings > Open BETA page to uncover insights and improve the search experience.

We can’t wait for you to try these out and hear your feedback! ✨

Thank you, ​@mdfahd! I’m an admin and when I go to Settings > AI >, we don’t have Search Summary available. Do I need to ask our CSM to activate this for us?

Hi ​@kathleenorazio,
Thank you for getting back to us with the query. Tagging PM ​@Graeme Rycyk for support on this. Thank you.

Hey ​@kathleenorazio,

I am Graeme, the Product Manager responsible for AI and Search across the Community platform, let take a look and get this enabled for you asap.

Kind regards,

Graeme

Hi again ​@kathleenorazio,

I have fixed that for you, you should now see something like this 👇 with the toggle ready for you to enable.

If you need anything else please don’t hesitate to reach out.

Cheers,

Graeme

Hi again ​@kathleenorazio,

I have fixed that for you, you should now see something like this 👇 with the toggle ready for you to enable.

 

If you need anything else please don’t hesitate to reach out.

Cheers,

Graeme

Thank you, Graeme! It look like we are set to go in our instance.