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mdfahd
Gainsight Employee ⭐️⭐️
August 9, 2024

Overview of Latest Product Releases and Knowledge Base Updates

  • August 9, 2024
  • 56 replies
  • 2303 views

Stay Updated! Subscribe to this article to receive the latest updates on product releases and knowledge base articles.

This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.

Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q3 2026 and Q2 2026 is currently available. When Q4 2026 starts, Q2 2026 data will be removed.

Latest Product Release

This table lists the new features and enhancements launched in Customer Communities.

Q3 2026 (August - October)

 

New Feature / Enhancement Release Date
Export Personal Data Directly from Your Community Profile August 13, 2026

Q2 2026 (May - July)

 

New Feature / Enhancement Release Date
View Accurate All-Time Vote Counts in Idea Export v2 July 31, 2026
Out-of-the-Box Community Dashboards Are Now Generally Available July 31, 2026
Explore Deeper Community Insights with Enhanced Out-of-the-Box Dashboards July 31, 2026
Map More CS Objects in Profile Field Mapping July 31, 2026
Widget Visibility Renamed to Personalization With Refreshed Audience Options July 29, 2026
Engage in Richer Conversations With Threaded Replies July 29, 2026
Store Plain-Text Configuration Values Alongside Secrets in Developer Studio July 29, 2026
Find Answers Instantly with AI-Powered Search (General Availability) July 22, 2026
Track Search Performance with the Search Analytics Dashboard (General Availability) July 22, 2026
Add Suggested Questions to Your Community Search Banner July 22, 2026
View Community Engagement Data in Champion July 21, 2026
Apply Custom Layouts to Any Community Page June 16, 2026
Customize Page Layouts Per Language Variant June 16, 2026
Expose Topic Pages to Search Engines Using Sitemap Index June 16, 2026
Rename Languages in the Community June 16, 2026
Map Community Profile Fields to Skilljar June 16, 2026
Control What API Connectors Return to the Front End June 16, 2026
Interact with Community Data Through the Gainsight Community MCP [Beta] May 27, 2026
Forethought AI Agent for Enhanced May 27, 2026
Screen New User Profiles with AI-Powered Moderation May 13, 2026
Track AI Answer Engagement in Search Analytics May 13, 2026
Hyperlink Images in the Rich Text Editor May 13, 2026

 

Knowledge Base Updates

This table lists the newly published and updated articles in the knowledge base.

  • New Article: New knowledge base articles explaining new feature launch. 
  • Update Article: Existing knowledge base articles which have undergone significant changes or are impacted by a product release enhancement.

Q3 2026 (August - October)

 

Article Title Published Date / Last Updated On New Article / Updated Article
Manage Your Profile and Account Settings August 13, 2026 New

Q2 2026 (May - July)

 

Article Title Published Date / Last Updated On New Article / Updated Article
Audience Dashboard August 18, 2025 No Update
Content Dashboard August 18, 2025 No Update
Engagement Dashboard August 18, 2025 No Update
Product Feedback Dashboard August 18, 2025 No Update
Q&A Dashboard August 18, 2025 No Update
Self-Service Dashboard August 18, 2025 No Update
User Dashboard August 18, 2025 No Update
Subscription Status Dashboard March 03, 2026 No Update
Subscription Trends Dashboard March 03, 2026 No Update
Audience Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Content Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Engagement Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Q&A Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Self-Service Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
User Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Moderate Threaded Replies in Customer Communities July 29, 2026 New
Widget Visibility July 29, 2026 Update
AI Answers in Customer Communities July 22, 2026 Update
Search Analytics Dashboard July 22, 2026 Update
Customer Communities and Champion Integration July 21, 2026 New
Getting started with the homepage June 16, 2026 Update
Create a Localized Homepage June 16, 2026 Update
Configure Language Settings June 16, 2026 Update
Configure CC-to-Skilljar Field Mapping June 16, 2026 New
Forethought AI Agent in Customer Communities May 27, 2026 New
Set up Gainsight CC MCP May 27, 2026 New
Configure User Profile Moderation May 13, 2026 New
Search Analytics Dashboard (BETA) May 13, 2026 Update

 

56 replies

MayurGhiya
Helper ⭐️
September 5, 2024

Hey community! We’ve just added the latest product release and knowledge base updates for the Quarter 3 2024 (August 2024 to October 2024) to this article. Dive into the new enhancements and updates that will help you get the most out of your community experience. And don't forget to subscribe to this article!
FYI @Sebastian @Kenneth R @revathimenon @shayerisen 

Mayur Ghiya || Senior Tech. Writer - Gainsight Technical Communication
MayurGhiya
Helper ⭐️
November 5, 2024

Hey community! Let’s start this November 2024 with a 💥bang💥

We’ve just added the latest product release and knowledge base updates to this article for the Quarter 4, 2024. Dive into the new enhancements and updates that will help you get the most out of your community experience.

➡️ Most important of all -- don't forget to subscribe to this article!

Mayur Ghiya || Senior Tech. Writer - Gainsight Technical Communication
Suvi Lehtovaara
Helper ⭐️⭐️
January 31, 2025

Is there any other way to subscribe to release notes?

As discussed below, most of us missed the latest release:
 

 

https://yhteiso.elisa.fi/
Kenneth R
Expert ⭐️⭐️
February 3, 2025

Hey ​@Suvi Lehtovaara - we typically have a Product Update that coincides with our releases (and that links to the release notes).  Like this one for the Notification Center:

But I suspect your question is rather about getting better advance notice of a release like this, so you can prepare? As Yoeri has shared in that topic, this particular release didn’t live up to our standards so we absolutely have learnings that we’re taking away from that.

Kenneth R
Expert ⭐️⭐️
February 3, 2025

I also just chatted to our documentation team who manage this article and our release notes.  We’ll aim to post a reply in this topic whenever we update the table above.  That way, if you’re subscribed to this topic you’ll get a notification.

mdfahd
mdfahdAuthor
Gainsight Employee ⭐️⭐️
February 3, 2025

Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q4 2024 (November 2024 - January 2025). Dive into the new enhancements and updates that will help you get the most out of your community experience.
We sincerely apologize for the earlier missed update. We appreciate your patience and will ensure all future additions are promptly included.

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Sudhanshu @Snigdha Adiraju @Adrian Raposo 

Mohammed Fahd - Sr. Technical Writer
Erik_
Contributor ⭐️⭐️⭐️⭐️⭐️
February 7, 2025

You might also want to update the Last Updated banner in the topic start 😉 ​@mdfahd 

The shortest answer is doing -George Herbert
Yoeri
Gainsight Employee ⭐️⭐️⭐️
February 7, 2025

Good call, updated ;)

Group Product Manager, Customer Communities
mdfahd
mdfahdAuthor
Gainsight Employee ⭐️⭐️
February 27, 2025

Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q1 2025 (February - April). Dive into the new enhancements and updates that will help you get the most out of your community experience.
 

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Sudhanshu @Snigdha Adiraju @Adrian Raposo 

Mohammed Fahd - Sr. Technical Writer
mdfahd
mdfahdAuthor
Gainsight Employee ⭐️⭐️
March 19, 2025

Hey community! 

We’ve just added the latest product release and knowledge base updates to this article for the Q1 2025 (February - April). Dive into the new enhancements that will help you get the most out of your community experience.
 

➡️ Most important of all -- don't forget to subscribe to this article!
FYI ​@Yoeri ​ ​@Aleksandra @Snigdha Adiraju @Adrian Raposo 

Mohammed Fahd - Sr. Technical Writer