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    Idea Pipeline

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    6164 Ideas

    Gainsight Employee ⭐️
    dtaduvayiGainsight Employee ⭐️

    In Person section, show Name instead of ID for lookup fieldsNew Idea

    Being able to identify references is important. At the same time it would also be important to know which CSMs identified a particular person as a reference. The reasons to know the CSM that identified the reference is to know who to follow up with to get more details about the reference.  While we can create a lookup to User from the Person object and add it to the person section, we can only see the User’s ID but not their Name. This behaviour in the Person section is not consistent with what we notice in other parts of 360, like the Summary, Attributes, and Low volume record edits and could be improved.

    1
    alizee
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    anil007Gainsight Employee ⭐️

    Dynamic program - Fields missingNew Idea

    Fields getting disappeared if they aren’t being used in any of the tokens, once the program is published.We used to see the fields in Advanced Outreach even though if we don’t use it as token, can we have the same functionality in the new dynamic programs as well. 

    1
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago
    joe_lott
    joe_lottContributor ⭐️

    Adding a CTA by emailNew Idea

    Hey Gainsight, I'm still getting used to the product and couldn't find this in the support page...but is there any way to create a CTA via an email?  My company is heavily rooted in outlook and we get direct emails from our client base on frequent basis, being able to shoot an email to a gainsight email address like with Salesforce Chatter would be incredibly useful. Thanks in advance!

    22
    Forum|Forum|1 year ago
    meera.rContributor ⭐️

    Replace all Community OOB search with a Coveo Search.Open

    Hi Team,We currently need a way to replace all the OOB Community search into a Third Party Coveo Search, which will help us in querying from multiple sources. We tried to configure the same, but stuck with the below issues:We can only add Custom Coveo search on the Community Home Page, and not on the other Community Pages, as we don’t have much accessibility on editing the other community page layouts. We should be able to edit the other page layouts as well. We are only able to search public contents on the community and we don’t have a way to fetch private contents on the community. The below ticket was created to request an enhancement to the product team regarding the same: https://gainsight.zendesk.com/hc/en-us/requests/339999

    2
    Yoeri
    Forum|Forum|1 year ago
    catherine.spevakContributor ⭐️⭐️

    Allow change of task due date with CTA due date changeNew Idea

    When I try to move a CTA's due date earlier, I get an error "CTA due date cannot be earlier than task due date". This makes it essentially impossible to move the CTA's date earlier - you have to change all of the task due dates earlier before you can change the master CTA date. When the playbook’s due date for the tasks is set to be the CTA due date, these should be editable together too.

    10
    dayn.johnson
    Forum|Forum|1 year ago
    Mithila Jayalath
    Mithila JayalathHelper ⭐️⭐️

    Versioning for repliesOpen

     We would like to have a feature that allows versioning for replies, something similar to stack overflow. 

    3
    Forum|Forum|1 year ago
    Jasper
    JasperContributor ⭐️⭐️⭐️⭐️⭐️

    Notification center: Allow right click -> open in new tabReleased

    When there are a bunch of notifications, it would be nice to open them quickly in different tabs. Currently the NC doesn't allow for that, When you ctrl-click it opens in the same tab, instead of in a new tab.When you right click, it reacts as if the NC isn't there. We have an image behind the opened NC, and I keep clicking 'open image on new tab’ 😅Is it possible to make that possible?

    3
    revote
    Forum|Forum|1 year ago
    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Allow automatic milestone based on multi picklist changeNew Idea

    And she’s back with another multi select picklist request:  Could we please allow automatic milestones to pick up on field updates (the update event) so we can use them to create automatic milestones? We can’t today (amongst all the other things we cannot do with multi picklists).Yet, real time rules can pick up on field update events for multi select picklists. One of our use cases: We are on prem, and it’s important for us to know when customers upgrade and build up some trends around upgrades.Realistically, what we collect is the version customers are on (they can be on several versions if several platforms, hence the multi picklist), from which we could deduce how frequently customers tend to upgrade their platform.Sure, we could figure this out from snapshot data by means of a sick data design or a real time rule with a dedicated MDA object, and another rule creating milestones from that. We shouldn’t have to, however. An upgrade is a milestone type of event, and allowing auto milestone to pick up on changes to log an upgrade milestone automatically (or any other change) would be helpful. 

    2
    alizee
    Forum|Forum|1 year ago
    Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️

    Post Articles in more than one KB base categoryOpen

    If an article covers multiple category or sub-category level subjects. Making the content accessible in each knowledge base category.This would be a game changer for our community. Our different products uses the same features and need to be able to have the same KB guide in multiple categories. 

    3
    Sudhanshu
    Forum|Forum|1 year ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Answer Notifications for In-App Notification CenterReleased

    Not currently part of the scope: Adding this would move things closer to parity with system email notifications, making it possible for users to opt-out of emails while maintaining the same level of updates via their Notification Center.  

    2
    Sudhanshu
    Forum|Forum|1 year ago
    Harika SingadiHelper ⭐️⭐️

    Ability to edit inline reports in dashboards and GS homeNew Idea

    Ability to edit inline reports in dashboards and GS home

    0
    Forum|Forum|1 year ago
    sydney.bennett
    sydney.bennettContributor ⭐️⭐️

    Capability to edit inaccessible reportsNew Idea

    We have changed to a new Salesforce instance after a company acquisition and in that change, we have reports and rules related to the previous SFDC instance that are no longer accessible or editable in any way. These should be something the admins can remove, there is no way to even view the data, as the whole Report is grayed out. If the admin can delete them, it would be one less thing we have to reach out to engineering for, especially since the data can not be used in any way. 

    0
    sydney.bennett
    Forum|Forum|1 year ago
    SmartlyGreg
    SmartlyGregHelper ⭐️⭐️⭐️

    Allow the creation of dropdowns in Mega Menu (With topic counters)Closed (Duplicate)

    I’m finding that both the Mega Menu and Navigation menu are incredibly limiting and while having the counters for each category of content makes a lot of sense; their use means - in my eyes - sacrificing the ability of new members to quickly grasp the structure of InSided communities.This becomes obvious with many communities duplicating content in the navigation, or adding links to FAQs, or simply awkward naming convention for the dropdown “Overview, Community...”Many browsers/ members will rely on the top navigation to understand the general structure of a site, and the default Mega Menu where all categories are in one dropdown and then Groups and Events and such are separate to me suggests that the items not part of the dropdown are likely external links or at least unrelated to the community. (Perhaps having the Knowledge base dropdown in the navigation smoothes this down a little, as is the case for InSpired).I’d love to be able to create my own dropdowns in the Mega Menu and with the categories that can be selected as options still keep the topic counters as well.

    5
    olimarrio
    Forum|Forum|1 year ago
    JoelEatonHelper ⭐️

    Extend search for learners to include content of video caption filesNew Idea

    It would be amazing if the academy search (for learners) could incorporate the text within closed caption files (minus the timestamps).As most of of our courses are video-led, the majority of information lies in the narration, not the text of the wider activities. 

    0
    Forum|Forum|1 year ago
    psutela
    psutelaContributor ⭐️⭐️⭐️

    Adoption Explorer part of dependency checking and AnalyzerNew Idea

    Due an upcoming Salesforce migration to a new version I will have to rebuild our Gainsight instance. Part of that is identifying what areas in Gainsight we may not want to rebuild or build differently. I’m using analyzer as well as Data Management’s dependency checking to do a lot of this research. Currently Adoption Explorer dependencies are not included. Now I wonder what other areas of Gainsight are not included and I worry if I can’t identify them, how do I know to rebuild them?

    0
    psutela
    Forum|Forum|1 year ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Notification Center: Unread notification and brandingNew Idea

    I wish that the blue dot, what states that notification is unread, uses our brand colors. 

    0
    revote
    Forum|Forum|1 year ago
    lila_meyer
    lila_meyerGainsight Employee ⭐️⭐️⭐️

    Users want to see quick list of Ideas they voted onOpen

    I spoke with a customer member today and she said it would be really helpful to quickly access the list of Ideas on community that she’s voted for. It’s the kind of thing that when she said it, I had to go to my profile to confirm there’s no easy way to do that now. It seems like a simple thing to implement and definitely practical!

    10
    Forum|Forum|1 year ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Limit CTA Types that can be created by End UsersNew Idea

    It feels this should already exist but I couldn’t find anything via search…I would love the ability to limit the CTA Types which can be created by users (ie not Rules/API). We have different CTA types due to needing different layouts/data collection requirements, but many of these are things that we create via Rules on behalf of the end user. We don’t want the end users creating them themselves via C360 or cockpit, especially true where our desired flow is that the initial entry point (from end user) is another item (such as a low volume object record). It also means the options are long for CSM’s when actually they only need to create from a couple different options. I’d include “Activity” type in one I’d like to hide too, this should only be from Timeline tasks. 

    2
    darkknight
    Forum|Forum|1 year ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Add Moderator Tags to Marked Answer ExportReleased

    I’d love to have the Moderator Tags (and maybe also Public Tags) as additional columns in this export. Use case: AnalysisI have automated a number of moderation and engagement tactics with these tags, are questions with these tags more/less likely to get a speedy reply?  Public Tags would help with analysis on if certain tags are more/less likely to be answered

    3
    Aleksandra
    Forum|Forum|1 year ago
    thejaswipContributor ⭐️

    NPS widget in Home pageNew Idea

    Hi Team,We would like to add more fields into the True NPS widget that shows on the Home page.The current selection of fields is not editable and based on our data, we would like to add few other fields like Role into the selection. Please advice.  

    0
    Forum|Forum|1 year ago
    Asritha
    Gainsight Employee ⭐️
    AsrithaGainsight Employee ⭐️

    Gainsight 360 feature availability for EU tenantsNew Idea

    Hi Team,Customer ( Tenant Name: Matillion Ltd,Tenant ID: c76b3837-d20b-4e26-80ce-5406da036624 (EU tenant) ) is asking when Gainsight 360 feature may be available to the EU tenants?

    4
    manda.edmonds
    Forum|Forum|1 year ago
    mmayhall
    Gainsight Employee ⭐️
    mmayhallGainsight Employee ⭐️

    Ability to toggle fields shown when adding record to low volume object from C360New Idea

    [Posting on Behalf of Customer] Per current behavior, when adding a record to a low-volume custom object from a report section via C/R360, it appears that all standard and custom fields found on that object are displayed, as opposed to the fields that are shown on the report used on the layout. The Ask: It would be ideal if admins could toggle which fields appear when adding a record from this page, as all non-system fields appearing creates clutter and potentially confusion for end users to have to look through fields that may not be relevant to them. Example:What it looks like when adding a record to this object from the C360 Configuration of Report used on Layout All Fields on this Low-Vol Custom Object in Data Management I did find a couple of similar posts (see here and here), but wanted to create a new one as this is a request for the Horizon Layouts UI. Thanks!

    3
    HollySimmons
    Forum|Forum|1 year ago
    gsferracini
    gsferraciniContributor ⭐️⭐️

    Disable Activity Type options to show in Gainsight Assist on GmailNew Idea

    Hi team,Our CSMs use Gainsight Assist on Gmail, but we are not able to select which option we want to show there.As a couple Activity Types impacts in coverage and other key metrics here, it would be very nice to have this on Timeline setup. Ex: For us it doesnt make sense to send an email ang log it as a meeting.Thanks!

    3
    revathimenon
    Forum|Forum|1 year ago
    marcelo
    marceloHelper ⭐️

    Sync SFDC picklist to GS dropdown listDiscovery

    Hello everyone. It seems like Gainsight Connect for picklist only synchronize 'Customer Stage' and 'Customer Status' values from SFDC to MDA. Has anyone found a way to synchronize any other picklists defined in SFDC into Gainsight? I want to avoid having either double duty, or worse, forgetting to update the SFDC picklist and the GS dropdown list. Any ideas or any plan to consider this use case? All feedback is welcomed! Thanks!

    25
    Forum|Forum|1 year ago
    Emma ClixbyContributor ⭐️

    Ability to Clone GroupsNew Idea

    We have a lot of clients going through implementation that have similar content but differing by 3 or 4 pieces of content. Building their academy would be a MUCH faster process if we were able to clone the content for an existing group and modify those few pieces of content that make up the difference.

    0
    Forum|Forum|1 year ago

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