Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6161 Ideas

    HollySimmons
    HollySimmonsHelper ⭐️

    Option to Show Boolean field as Checkbox in ReportsNew Idea

    In a similar vein to how the C360 used to show True/False and now shows a checkbox for Boolean fields I would love the option to do this in reports. I say option as sometimes True/False/Null may be preferred and sometimes just a Checkbox would be better. This is especially true for when we have end-user facing reports, and those with in-line editing. It is much cleaner to just see a checkbox than a load of text that initially is hard to quickly see who has what set. It also lets us control the options that can be set to just True/False and reserve Null for us admins/back-end updates if required. 

    1
    dayn.johnson
    Forum|Forum|6 months ago
    SmartlyGreg
    SmartlyGregHelper ⭐️⭐️⭐️

    Set a custom topic type for Federated Search content - Improve SearchParked

    While it is possible to rename the federated search section through Phrases, the content is not of any type, resulting in the filtering being inconsistent:The search page filtering by topic type does not represent the full content, and selecting any content type results in eliminating all federated search results, since they have no type.A fix could be making either:Making all content “Article type” so content is not eliminated unpredictably to end users (Meh) A dedicated type option for federated search content that can be renamed through phrases (Nice) The ability to create custom sub-types altogether that are assignable to content  at will (Oh yeah!)We want to use the federated search to provide search results for our e-learning courses.for example and the fact they do not appear as a content type feels like a big misrepresentation.

    5
    Forum|Forum|6 months ago
    guceContributor ⭐️

    Search engine: improve accuracy and search optionsParked

    Search engine needs to be improved. We get many complains on this topic from our users. Search results many times do not match what you are actually searching for and apart from that there are no options to search within a specific category or period of time.      

    3
    Forum|Forum|6 months ago
    Ilan B
    Ilan BContributor ⭐️⭐️⭐️⭐️

    Search result page pre-filtered for module and categoryParked

    It is a bad/weird experience that when you are in a page (eg. Ideation) and you see the search bar, that it is a general search of the entire community, and not just of the category/sub-category that you are currently in. These forums should be pre-filtered when using this search.I saw two Questions about this, but no Idea for it, so just sharing this idea so that others can comment and vote for it too. 

    8
    Forum|Forum|6 months ago
    Gabolino
    GabolinoHelper ⭐️

    Filtering global search by category / productParked

    I’ve seen several ideas about filtering and search, but none of them seemed to describe the problem we are facing. Our community will soon be multi product (think Apple, Microsoft, etc) so basically that means that our categories will become our products: Category A = Product A > Category B = Product B, etc. From a search functionality perspective this bring quite a bit of a challenge since currently ‘searchers’ can’t filter results by the product they use. We know that the main search everyone uses is the one on the home page and there doesn’t seem to be a way to add any filter on that one.   What we want to avoid is user of Product A having to go through results of Product B, but we can’t find a way to get around this.  So here’s where the idea comes. We’d love to see the global search on the home page being able to filter results by category / product. One of our product designers created a mock up to help visualize a potential solution. Typeform and Videoask are products in this context.  There’re of course other ways to solve this, as seen on the Apple communities for instance. See where it says communities (aka products) at the bottom.    Hope this resonates with other folks. 

    7
    Forum|Forum|6 months ago
    m4rc
    m4rcHelper ⭐️

    Access to Algolia's free synomyms tool to massively improve search based on keywords matchingParked

    As the Insided community platform search function is powered by Algolia, there’s a tool we could use which would make search results much, much better.It’s called ‘synonyms’ and means we could tweak search results for keywords. For example, if you have a fantastic search result for the search term ‘price’ but a poor results page for ‘tariff’ you can add a synonym so that the user who types ‘tariff’ sees the results for ‘price’.It’s also great for mispellings and words which have multipled spellings, such as center/centre or practise/practice.It’s managed manually, you can tweak as you go, and it produces far fewer zero clicks on search results. I know this because we also use Algolia search on our brand website, and for our in-app search too.All Insided need do is enable this function for us, and to set up access to our Algolia dashboards. I’m sure we can all be trusted. The version I’m suggesting is the free one (that comes with a basic Algolia subscription). There’s also a more advanced AI-driven option, which costs extra, but I’m not familiar with it.Here’s a bit more info about how it works.Looping in @Marion Frecaut for info. 

    6
    Forum|Forum|6 months ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Improvements to the Search: Preview to the search results and link straight to the postParked

    I have two wishes for the search feature:When I search something, I wish to see in the results short preview about the post where the keyword is used. With this I can see the context and I can choose to click the result or not. Currently topic title higlights it but it isnt enough  When I choose to click one search result I would like to be forwarded straight to the content (post) where my keyword can be found. This is super important, especially with the longer topics   

    3
    Forum|Forum|6 months ago
    Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️

    Table of Content accessible throughout the articleOpen

    Would love to have the table of content on the right side and accessible when navigating throughout the article.  This way our users do not have to go to the top of the article each time they want to go to a different section within the article. 

    6
    danielwal_coco
    Forum|Forum|6 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Extend Federated Search Content into the Embeddable WidgetParked

    Current state: embeddable widget serves up results of topics that live on Insided. Idea: Add results from content integrated via federated search. 

    11
    Graeme Rycyk
    Forum|Forum|6 months ago
    KLQualified
    KLQualifiedContributor ⭐️

    Ability to exclude content from AI SummaryDiscovery

    We have several support articles in our knowledge base that rely on examples pretty heavily, and we have seen a few times where the AI Summary includes specific instructions from the examples, rather than general instructions about features we are using.  I would love to be able to exclude articles from being used in the RAG for the AI summary where we know that they are likely to run into this issue, or otherwise provide feedback to the AI that would reduce this kind of answer.

    3
    Forum|Forum|6 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Add a button object in KnowledgebaseOpen

    We distribute software through our kbase as download links. To make it “prettier” and more user-friendly, in the past (previous kbase platform), I was able to do both of these:1.) I could format a piece of text as a button “class” which turned it into a graphic with the text as the button’s label - very desirable because it could be used for any purpose. (Suggestion: add a “button” function to the editor that would transfer selected text into a button with properties such as rounded corners, color, font, etc., and of course a link to whatever one wants the button to do...).2.) I could insert an image file and make it a link to download an installer (or even a link to any URL, for that matter). In GSKB, clicking on an image opens the image...not very helpful. (Suggestion, if an image is associated with a URL, that should supersede the functionality to open the image, or remove that “open image on click” functionality altogether, it’s very odd - images should just be images, not clickable unless they have a URL associated with them.)

    2
    Larry
    Forum|Forum|6 months ago
    NEOGOV Tom
    NEOGOV TomContributor ⭐️⭐️

    Introduce Native Blog & Podcast CapabilitiesOpen

    I’d love to see the Gainsight platform evolve to support native blogs and podcasts directly within the platform — not just as linked external content, but as fully integrated community-driven media experiences.Communities today are more than Q&A forums — they are dynamic content ecosystems. Adding native blog and podcast capabilities would allow brands to centralize thought leadership, storytelling, and knowledge-sharing in a way that drives both engagement and long-term value.The OpportunityMost companies using community platforms today:> Publish blogs on their marketing website> Host podcasts externally (Spotify, Apple Podcasts, etc.)> Share links back into the community> Fragment engagement and analytics across toolsThis creates:> Disconnected conversations> Limited SEO compounding> Fragmented member journeys> Missed opportunities for structured knowledge captureBy introducing native blog and podcast functionality, Gainsight could enable customers to:> Host executive thought leadership directly in community> Publish customer stories and case studies> Feature subject-matter experts> Highlight superusers and advocates> Capture podcast conversations as searchable knowledgeThis strengthens the community as the central hub of engagement, not just a support channel.Why This Matters StrategicallyFrom a community lifecycle perspective:> Blogs drive rational engagement (deep reads, comments, shares).> Podcasts drive emotional and relational engagement.> Together, they increase both passive and active engagement behaviors.Integrated media also:> Improves SEO footprint> Extends time-on-platform> Encourages member-generated content> Provides new gamification opportunities (top contributor blog badge, featured guest recognition, etc.)This aligns beautifully with modern community orchestration models where content, conversation, and knowledge creation reinforce each other.What “Native” Could Look LikeBlog Capability> Dedicated blog content type> Rich formatting and embedded media> Author profiles tied to community reputation> Tagging aligned to existing knowledge taxonomy> Featured content carousel on homepage> Analytics integrated into community reportingPodcast Capability> Native audio hosting or embeddable player> Episode pages with:> Show notes> Time-stamped highlights> Comment threads> Downloadable transcripts> Ability to auto-generate searchable transcripts> Subscription/follow functionality> Featured guest badges tied to member profilesBusiness Benefits for Gainsight Customers> Centralized engagement hub> Reduced reliance on third-party publishing platforms> Stronger brand control> Unified analytics> Improved knowledge retention> Stronger community-to-advocacy pipelineThis would position Gainsight Community not just as a support forum — but as a full-scale community content platform.Phased Rollout SuggestionPhase 1: Native blog modulePhase 2: Podcast episode content type + transcript indexingPhase 3: Advanced media analytics + gamification integrationClosing ThoughtThe most successful communities are not just reactive (support-based) — they are narrative-driven.Giving customers the ability to publish blogs and podcasts directly inside the community platform transforms it into a living, searchable, multi-format knowledge ecosystem.I’d love to hear how others would use this capability.

    2
    Larry
    Forum|Forum|6 months ago
    mitchell.gordon
    mitchell.gordonExpert ⭐️

    Add Additional Option When Editing A PollOpen

    Hello GS! I would like to please recommend the ability to add an additional option to a poll after the post is created. At the moment there is not a way to add an additional option. This causes us to delete the post and create another post. Ideally, this would not have to happen. Thank you for the consideration! 

    3
    Larry
    Forum|Forum|6 months ago
    JayS
    JaySHelper ⭐️

    Add ability to "open link in new tab" for CC topicsClosed (Duplicate)

    When adding a link into a Community article, there isn’t an option to check a box for “open link in new tab.” In GainsightPX, there is a checkbox when creating a link. It would be great to have that option so we don’t have to resort to third party scripts or editing the code view.

    1
    Larry
    Forum|Forum|6 months ago
    Kati Viscaino
    Kati ViscainoContributor ⭐️

    Separate product lists for Product Updates and IdeasOpen

    Right now, the same ‘Product Areas’ list is used for both Product Updates and Ideas, which is creating significant challenges for our team.Our company’s Product Updates are designed to be high-level, so they require a more streamlined list of singular products. On the other hand, Ideas need to be structured much more granularly to properly capture and organize customer feedback.As we prepare to bring 18 additional products into the Ideas module, this misalignment is becoming problematic. Product managers have raised concerns about the resulting experience and the long list of categories that will appear under Product Updates with little to no content. From a community perspective, this creates a poor and potentially confusing customer experience.If it were possible to separate these lists in Control, allowing for distinct Product structures for Product Updates and Ideas, it would significantly improve both usability and overall experience.

    2
    Larry
    Forum|Forum|6 months ago
    Mette-rMContributor ⭐️

    Possibility to change author of contentDiscovery

    In our community some of the first topics (like welcome post, new to the community etc.) are written by a person no longer working with the community. I wish to change the author from her to me as I am now the person our members are interacting with and I would like them to see my face on the introduction threads and similar topics.   I think it would be great if one could change author between Community managers at least, so that we don’t have to delete and repost content if someone is leaving, or log in to multiple users and keep them active to make it more welcoming for members and to make sure we’re not missing pm’s etc.   Thanks, Mette

    32
    Larry
    Forum|Forum|6 months ago
    amarawABContributor ⭐️

    Post idea on a members behalf as an AdminClosed (Duplicate)

    We are using a customized external ideation form that we embed into the community. We find your form too limited. Once we review the feedback submitted to the external form and determine if it is elligble for the community, we then post the feedback on the community member’s behalf. Currently, this is only possible via API. Please add the ability to change an idea’s author, the way you can change a post’s author as an admin. Or, please add the ability to post an idea on a member’s behalf via the control environment. 

    2
    Larry
    Forum|Forum|6 months ago
    Thomas Deely
    Thomas DeelyContributor ⭐️⭐️⭐️

    I would like to allow members to follow a tagClosed (Duplicate)

    I would like to allow members to access topics of interest, such as AI is it possible to follow a tag? 

    5
    Larry
    Forum|Forum|6 months ago
    jvdc
    jvdcExpert ⭐️

    Allow subscribing to public tagsClosed (Duplicate)

    Like it is now possible for users to subscribe to Products, it would be great if users could subscribe to public tags and thus receive notifications when a post (idea, question, conversation) mentioning a subscribed tag is made.Subscribing solely to a community is not enough, as a community might unveil many sub-topics for which users might not want to receive notifications about. So subscribing to tags will allow users to solely receive notifications on specific topics. For instance I might want to receive anything that has the tag “dashboards” and similarly, this would allow me to be alerted transversally, whatever the community it was posted in.

    4
    Larry
    Forum|Forum|6 months ago
    mbuuck1Helper ⭐️⭐️⭐️

    Ability to edit URL for pre-built modules in Gainsight CCOpen

    Some OOTB modules in Gainsight CC, such as Ideas and Product Updates, have automatically generated URLs. It would be great to have the ability to customize these URLs to align with one’s chosen naming conventions. In my specific use case, Ideas and Product Updates are “product feedback” and “release notes”, respectively. I would like the URL to matching this copy that’s already on the page. Essentially, this would just mean the path could read release-notes instead of product-updates, for example. 

    5
    Larry
    Forum|Forum|6 months ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Product Updates feature and custom URLClosed (Duplicate)

    What: I wish that when using Product Updates feature we can customize the Product Update homepage and it´s URL.Example:Current URL https://community.com/product-updates/ URL in the future https://community.com/blog Or maybe https://community.com/communityblog Or something elseWhy: Insided doesn´t have own category and look & feel for the blogs. Because of that there is option to use Product Update feature for blogging. It isn´t the best solution but works pretty ok. When using Product Updates feature the URL is static, no matter how you use the feature.Our blogs are related to our products of course but there are other content as well so this https://community.com/product-updates/ URL is confusing for the people when using this feature for blogging.Also, our community isn´t in English so this static URL in English is even more confusing. 

    8
    Larry
    Forum|Forum|6 months ago

    Be able to view who liked a topic in ControlOpen

    In Control when you are viewing a topic, you can see the number of likes a post got but not who liked it (you can however see this on the front-end in destination). It would be helpful to have the same experience in Control so you can leverage that insight to create further conversation on a topic.

    5
    Larry
    Forum|Forum|6 months ago
    georgeayeContributor ⭐️⭐️

    Highlight Blocked KeywordsDiscovery

    Highlight blocked Keywords in control view.Use case: Moderators reads pending post can quickly identify blocked keywords when they are highlighted.  Currently, the moderator have to read the entire post and reference a block keyword to identity the word that is blocked. 

    4
    Larry
    Forum|Forum|6 months ago

    Automate community activitiesParked

    One of my observations from a year of using inSided is the gaps the platform has with automation. Many activities are still largely manual, often require you to work with data sets from exports, or manually select users and reach out one-by-one and don’t help community managers scale their efforts. I’d like to see inSided invest in more community automation. Some examples:OnboardingYou can send a welcome email (per system emails) but little outside that. While we’ve gone off and built an evergreen onboarding via email, there is nothing that allows you to trigger a series of messages to onboard new members and make them feel welcomed and supported. There’s also no easy way to @ mention new members that have joined and pull them back to the community (highly manual today).Engagement and re-engagementThis is such a critical issue, but there is little in the platform to help here today. Whether that’s encouraging members to engage some or more in the community, making it easier to shout out and @ mention top contributors and new members that have joined, prompting members for feedback, effectively targeting members to take in events and/or resources, identifying and nurturing lurkers into contributors, or even supporting and encouraging active members to become champions. On the re-engagement side, nudging and re-activiating dormant members, or encouraging top contributors who have become inactive to get re-engaged. While you can “hack” some of this, it’s far from efficient.SurveyingWhile you can do posts and link out to a survey or run third-party tools to collect feedback (as we do in our community), there’s no great ways to gather feedback from members — whether channel specific or to understand member interests and needs.   

    5
    Larry
    Forum|Forum|6 months ago
    Daniele Cmty
    Daniele CmtyHelper ⭐️⭐️

    Move comments to & from ideasOpen

     There are several ways to move content on the community.  But it is not possible to move comments to ideas. Use case:a user gives product feedback as a comment to a question. another user piggybacks on that and directly replies to that comment in order to discuss about that idea.i now want to convert the first comment into a new idea, and that would work.But i cannot move the second comment to that new idea.    

    5
    Larry
    Forum|Forum|6 months ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Staircase AI
    • Gainsight PX
    • Gainsight CC
    • Skilljar by Gainsight
    • Gainsight CE

    Terms & ConditionsAccessibility statement