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AmanGainsight Employee ⭐️

posted in Meetings & Office Hours

CrankUp Technicalities: Unlocking the Full Potential of Custom Pages | Gainsight Community

In this webinar, we will explore the powerful capabilities of Custom Pages. This session is designed to help you transform your digital spaces into personalized portals of community engagement.Agenda:Introduction to Custom Pages: Understand why they are game-changers. Examples and Best Practices: Discover real-life applications to inspire your projects. Non-Technical Configuration: Learn to set up Custom Pages without any coding knowledge. Technical Configuration Options: Delve into advanced configurations for CSS/HTML enthusiasts.This is an excellent opportunity to gain valuable insights, enhance your skills, and interact with Gainsight's Customer Communities experts. We encourage you to register promptly as spaces are limited. Register NowGuest Speaker: @bjoern_schulze Presenters: @Julian, @Aman

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): July 30, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Tuesday Admin Office Hours session, Tuesday, July 30, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, July 30, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

naga_raghav_sumanthGainsight Employee ⭐️

posted in Meetings & Office Hours

Support Holiday Hours - August 2024

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. August 15, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases August 16, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases August 30, 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): July 25, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!Apologies for the late post -- just getting rolling again after a couple of sick days, but back in business!This thread is for today’s Thursday Admin Office Hours session, Thursday, July 25, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, July 25, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: htt

gloriamavunguGainsight Employee ⭐️

posted in Meetings & Office Hours

🚨 PX Webinar Alert: Your Guide to User Engagement with PX 🚨

Ready to boost your user engagement? Join our exclusive webinar, "The Complete Guide to Engaging and Analyzing Your Users," on July 24th at 8 AM PST, and learn how to create, configure, and analyze Guide engagements. What You'll Learn:Boost User Engagement: Real-world examples of effective Guide engagements. Live Demo: Step-by-step Guide setup, from creation to targeting. Measure Impact: Analyze your Guides' effectiveness with in-app analytics. Best Practices: Tips for creating impactful Guides. Don't miss this chance to enhance your user engagement strategies and drive product success! Register Now to secure your spot. See you there!

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) -25/07/2024

This thread is for the Admin Office Hours session for Thursday July 25th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): July 23, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Tuesday Admin Office Hours session, Tuesday, July 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, July 23, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): July 9, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Tuesday Admin Office Hours session, Tuesday, July 9, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, July 9, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 23/07/2024

This thread is for the Admin Office Hours session for Tuesday July 23rd,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 I

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

CANCELLED - Thursday US Admin Office Hours (CS Platform): July 18 Session

Just a quick note to confirm that the usually-scheduled Thursday session of US Admin Office Hours is cancelled today due to Gainsight’s annual Cohesion meetings.Enjoy the weekend, and next week we will return to regularly-scheduled US Admin Office Hours on Tuesdays and Thursdays!Scott DrostPrincipal CSA, Gainsight

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

CANCELLED - Tuesday US Admin Office Hours (CS Platform): July 16 Session

tldr: Today’s Admin Office Hours (Tuesday, July 16) is canceled (flight delays). Thursday, July 18th session will be cancelled as well due to Gainsight’s annual all-company Cohesion event. Hello all --With apologies, I was waiting to see if I’d be able to arrive at my destination in time to hold Office Hours today, but with current flight delays, looks like I’ll be in transit during the time slot, so I’m getting the cancellation message out now.Thursday Office Hours this week will be canceled as well as I’ll be attending Gainsight annual Cohesion meetings - I will post that note tomorrow - but I am sorry that a St Louis Airport ground stop has messed up my plans to keep today’s session going!Have a good week, and I will see everyone next week for return to regular cadence!

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) -18/07/2024

This thread is for the Admin Office Hours session for Thursday July 18th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 16/07/2024

This thread is for the Admin Office Hours session for Tuesday July 16th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 I

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): July 11, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 11, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, July 11, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

Sharon BokContributor ⭐️⭐️

posted in Meetings & Office Hours

July 11 Office Hour: Survey Strategies Across the Customer Journey.

You are invited to join us on July 11 at noon ET for an Office Hour session on 'Enhancing Customer Feedback: Survey Strategies Across the Customer Journey.' During this session, you will learn the art of strategically planning survey touch points at pivotal moments where feedback can drive impactful change. You will also discover how to structure questions that capture actionable insights, boost participation rates with tried-and-tested techniques, and methodologies that translate survey responses into tangible improvements. Register today: Office Hour- Enhancing Customer Feedback: Survey Strategies Across the Customer Journey (google.com)

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): July 2, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, July 2, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!(PS. -- apologies for the “no-message” cancelation of last Thursday’s office hours -- I thought I would be able to hold the session from where I was but didn’t have the access I needed so it was a “No Post” passive cancelation. Thank you for understanding!)Conference Details (Zoom):Tuesday, July 2, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098

AnkurGhoshGainsight Employee ⭐️

posted in Training & Certification

Explore Advanced Programs to Enhance Your JO Program Knowledge

Gainsight Admins looking to excel in program creation for Journey Orchestrator. We have some exciting news for you. Introducing the Redesigned Advanced Program - NXT The course explains how admins can build and manage the Advanced Program in Journey Orchestrator. The Advanced Program enables you to create advanced programs more efficiently. It offers a simplified process and adds flexibility. Please note, the Query builder section has now been added to the Redesigned Advanced Program - NXT course. Happy reading and exploring.

nick_morrisGainsight Employee ⭐️

posted in Meetings & Office Hours

Webinar Announcement! Elevate Your CS Strategy with Gainsight Benchmark Insights

Join our SVP of Customer Success, Easton Taylor , and me for a session where we’ll dig into the essential benchmarks and key insights for optimizing Customer Success. Elevate Your CS Strategy with Gainsight InsightsDate & Time: July 25th @ 10:30 AM PT / 1:30 PM ETOn this webinar we’ll be discussing some of our most frequently questions like:What is “good” NRR and NPS? What is the ROI of a CSM team? How much should I spend on Customer Success? How should you compensate CSM teams? What is best practice in terms of accounts / CSM? What should I invest in CS Operations? How can I scale CS efficiently? Who should Customer Success report into? Don't miss this opportunity to elevate your customer success strategy with expert insights from Gainsight. Register now to secure your spot!

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) -11/07/2024

This thread is for the Admin Office Hours session for Thursday July 11th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 09/07/2024

This thread is for the Admin Office Hours session for Tuesday July 9th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

AmanGainsight Employee ⭐️

posted in Meetings & Office Hours

Crankup Technicalities! Exploring the Latest Gainsight CC Releases

Join us for an exclusive webinar to explore the power of our latest product updates, designed to revolutionize your team's efficiency and success. Here's a sneak peek of the exciting new features we'll be showcasing. Date and Time: Wednesday 26th June at 9AM PST Register NowKey Features Covered in the Webinar:Customization Mode for Events: Enhance your Events page with our widget library, making it easier for users to find both upcoming and past events. Dynamic Content Widget: Automatically curate and deliver relevant content to boost community engagement, using customizable filters and sorting options to highlight fresh content or spotlight unanswered questions. Localized Interface: Configure the interface in up to 18 different languages, allowing community members to seamlessly translate it into their preferred language using the language selector. Control Home: Our new Control homepage helps you prioritize key action items, view trending content and users at a glance, and stay on to

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 02/07/2024

This thread is for the Admin Office Hours session for Tuesday July 2nd,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) -04/07/2024

This thread is for the Admin Office Hours session for Thursday July 4th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): June 25, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, June 25, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, June 25, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

naga_raghav_sumanthGainsight Employee ⭐️

posted in Meetings & Office Hours

Support Holiday Hours - July 2024

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. We also have an all US Employee team meeting from July 16 -19, so some Support responses to tickets may be delayed. To focus on team building, we will have a lighter staff these days, and will not be offering live chat during this time. We will only be focusing on High/Urgent tickets during these days. Please find the modified schedule below. July 4, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases July 5 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases July 16 - 19, 2024: Live chat disabled. Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases July 22, 2024: L

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