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Meetings & Office Hours

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sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

CANCELLED - Thusday Aug 28 US Admin Office Hours (CS)

I am out of the office for some additional PTO leading up to the coming holiday weekend, so this Thursday’s customary US Admin Office Hours for CS is cancelled.I will be back in time for the first September edition of Admin Office Hours on Tuesday, Sept 3, however, so enjoy the long weekend and I will see you then!Scott DrostGainsight

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) -29/08/2024

This thread is for the Admin Office Hours session for Thursday Aug 29th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) -27/08/2024

This thread is for the Admin Office Hours session for Tuesday Aug 27th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30 AM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

naga_raghav_sumanthGainsight Employee ⭐️

posted in Meetings & Office Hours

Support Holiday Hours - September 2024

We have a couple of holidays this month across the globe. So we have modified hours of Support for the next couple of weeks while we give our team time off. We also have an all India Employee team meeting from September 25 -26. So Support responses to tickets may be delayed. To focus on team building, we will have a lighter staff these days, and will not be offering live chat during this time. We will only be focusing on Urgent/High tickets during these days. Please find the modified schedule below. September 2, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases September 13 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity case September 20, 2024: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases. September 2

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

CANCELLED - Tuesday Aug 20 US Admin Office Hours (CS)

Hello all -- Due to unforeseen travel, I will not be able to hold tomorrow’s Tuesday US Admin Office Hours for Tuesday, August 20, 2024.My apologies for the short notice - I am returning from the site Wednesday night so I will be able to hold Thursday’s Admin Office Hours session as per usual -- talk with you then!Best,Scott Drost

sshroffGainsight Employee ⭐️⭐️

posted in Meetings & Office Hours

Horizon Rules Office Hours on August 22nd @ 7:30AM PT / 8:30AM MT / 9:30AM CT / 10:30AM CT

Hello everyone!Have a question regarding Horizon Rules? Please join our Horizon Rules Office Hours session on Thursday, August 22nd 2024 at 7:30AM PT / 8:30AM MT / 9:30 CT / 10:30 ET. Please submit your questions on this thread. There is no need to register for these sessions - you can join at any time. Once the session is underway, we will go in order of questions posted then field questions from anybody else who has joined as well. We look forward to talking with you! Conference Details:Thursday, August 22nd 2024 at 7:30AM PT / 8:30AM MT / 9:30 CT / 10:30 ETJoin Zoom Meeting:https://gainsight.zoom.us/j/97413693810?pwd=MDhmWTFFVjdXb2ZzTCtlenE3U1dnQT09Passcode: 761093

akhilvGainsight Employee ⭐️

posted in Meetings & Office Hours

Recording: Crankup Webinar Series: From Data to Decisions, the Analytics Advantage | Gainsight

Thanks for attending the below Crankup Webinar Series for the month of August 2024. CrankUp Technicalities : From Data to Decisions, the Analytics Advantage | GainsightIn this webinar we discussed, Gainsight’s Community Analytics Overview Data-Driven Success Customer's Gainsight Analytics Journey: Guest Speaker Session Success stories and best practices.Please refer below for the complete recording of the webinar. Guest Speaker: @juan.delrio Presenters: @Julian, @Aman, @akhilv __Akhil Vattypally | Associate Customer Success Solutions Consultant, Gainsight

Aman JhaGainsight Employee ⭐️

posted in Meetings & Office Hours

CS Crank Up Webinar Recap: Optimize Revenue Generation Through CSQL

With the recent Gainsight Crank Up webinar, @Rishibha and @shashanksg talked about how Customer Success can contribute to revenue growth, the importance of cross-functional collaboration between CS and Sales teams, and best practices for developing a successful customer success-led sales program. The session also highlights the role of technology in enabling CS teams to identify and qualify leads for Sales teams.We were also accompanied by our guest speak @ankitify, who talked about how MoEngage has been using CSQL to make their CS Org a revenue generating engine.Here are the topics that were covered during the webinar:CSQL Overview: A CSQL is similar to a Marketing Qualified Lead (MQL) or Sales Qualified Lead (SQL), yet it is considerably higher in value because the lead is sourced from an existing customer. In a mature CS organisation, expansion- upsell, cross sell is not entirely sales role but it is a well known fact that CS has a good control over it. CSM- being in most contac

Sharon BokContributor ⭐️⭐️

asked in Meetings & Office Hours

Webinar: Effective Resource Models for Onboarding, Aug. 29

Could the right onboarding resource model be the catalyst your organization needs to boost efficiency and drive revenue?Join nCloud Integrators' Founder Brian Hodges and VP of Delivery Services Kate Griffin for a webinar on Aug. 29 at noon ET where they’ll explore the most powerful onboarding models out there. They will break down the pros and cons of each one, and help you determine the best approach for your organization.Grab your spot today: Elevating Onboarding: Effective Resource Models for Improve Efficiency and Revenue (google.com)

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): August 13, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, August 13, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, August 13, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) -22/08/2024

This thread is for the Admin Office Hours session for Thursday Aug 22nd,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) -20/08/2024

This thread is for the Admin Office Hours session for Tuesday Aug 20th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30 AM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): August 15, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for today’s Thursday Admin Office Hours session, Thursday, August 15, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, August 15, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

Sharon BokContributor ⭐️⭐️

posted in Meetings & Office Hours

Ready to Revolutionize Your Onboarding Process? Join Us on August 29

Have you ever wondered which onboarding model could truly transform your customer experience and drive growth?Join us on August 29th at 12 pm ET for an insightful webinar where we'll dive into the most effective models for onboarding. Whether you're aiming to build a consistent methodology, implement specific roles, or establish a dedicated onboarding unit, this session is designed to equip you with the knowledge and tools you need.Register today: Elevating Onboarding: Effective Models for Improve Efficiency and Revenue (google.com)

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) -13/08/2024

This thread is for the Admin Office Hours session for Tuesday Aug 13th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Indi

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

Cancelled::EMEA Admin Office Hours (Thursday session) - 15/08/2024

Hi All,We are not running Thursday 15/08/2024 office hours session because of Indian Independence day.

K_C_Gainsight Employee ⭐️

posted in Meetings & Office Hours

Upcoming: A Day in the Life - Proactive Outreach Strategies for Customer Success

🌟 Join Me for an Exciting Webinar 🌟🌟 A Day in the Life - Proactive Outreach Strategies for Customer Success 🌟I'm thrilled to invite you to my upcoming webinar on Tuesday, August 29 at 2:00 PM ET (11:00 AM PT), where we'll dive into strategies to elevate your customer success efforts. In our fast-paced business environment, the pressure to "do more with less" is real. But instead of just working harder, let's focus on working smarter, keeping our communication human-centered.Key Topics We'll Explore:📝 Proactive Engagement: Learn how to actively engage customers throughout their journey, ensuring they continuously find value and satisfaction.📝 Personalized Communication: Discover how to harness customer data and behavior to craft tailored outreach, making your interactions more impactful.📝 Maximizing Gainsight: Uncover how to effectively use Gainsight to enhance your personalized communication, optimizing your customer success strategy.I'm looking forward to sharing these insights

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): August 8, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session today, Thursday, August 8, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, August 8, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): August 6, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, August 6, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, August 6, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

akhilvGainsight Employee ⭐️

posted in Meetings & Office Hours

CrankUp Technicalities : From Data to Decisions, the Analytics Advantage | Gainsight Community

Join us for a webinar on how Gainsight's customer communities analytics can drive customer success. Discover critical insights, optimize engagement, and enhance business outcomes.Key Topics:Gainsight Analytics Overview: Tools, features, and understanding customer behavior. Data-Driven Success: Tracking journeys, and key business metrics. Real-World Case Studies: Success stories and best practices. Interactive Q&A: Live demos and expert answers. Why Attend?Enhance customer success strategies with analytics. Practical tips to maximize your data's value. Network with Gainsight users and experts. Drive engagement, retention, and growth through data.Don't miss this opportunity to transform your data into powerful decisions!This is an excellent opportunity to gain valuable insights, enhance your skills, and interact with Gainsight's Customer Communities experts. We encourage you to register promptly as spaces are limited. Register now Guest Speaker: @juan.delrio Presenters: @valerie.m

sshroffGainsight Employee ⭐️⭐️

posted in Meetings & Office Hours

Horizon Rules Office Hours on August 8th @ 7:30AM PT / 8:30AM MT / 9:30AM CT / 10:30AM CT

Hello everyone!Have a question regarding Horizon Rules? Please join our Horizon Rules Office Hours session on Thursday, August 8th 2024 at 7:30AM PT / 8:30AM MT / 9:30 CT / 10:30 ET. Please submit your questions on this thread. There is no need to register for these sessions - you can join at any time. Once the session is underway, we will go in order of questions posted then field questions from anybody else who has joined as well. We look forward to talking with you!Conference Details:Thursday, August 8th 2024 at 7:30AM PT / 8:30AM MT / 9:30 CT / 10:30 ETJoin Zoom Meeting:https://gainsight.zoom.us/j/97413693810?pwd=MDhmWTFFVjdXb2ZzTCtlenE3U1dnQT09Passcode: 761093

Aman JhaGainsight Employee ⭐️

posted in Meetings & Office Hours

CrankUp Technicalities: Mastering Customer Success with Gainsight's CSQL Feature

In this session, you’ll learn:Understanding CSQL: Learn the distinction between CSQL and sales leads. Opportunity Identification: Find out how to spot high-potential customers. Efficiency Gains: See how CSQL can streamline your operations. Success Stories: Hear from Ankit Aggarwal how MoEngage has thrived with CSQL. Live Q&A: Engage with Gainsight experts and get your questions answered. This webinar is perfect for customer success professionals, sales leaders, and anyone looking to optimize customer interactions.Sign Up Today and take the first step toward maximizing your customer success potential!

akhilvGainsight Employee ⭐️

posted in Meetings & Office Hours

Recording: Crankup Webinar Series: Unlocking the Full Potential of Custom Pages | Gainsight Community

Thanks for attending the below Crankup Webinar Series for the month of July 2024. CC CrankUp Technicalities: Unlocking the Full Potential of Custom Pages | Gainsight CommunityIn this webinar we discussed, What custom pages are Where custom pages sit in our platform structure Examples and best practices for utilizing custom pages. Non-technical configuration steps. Technical configuration guidelines.Please refer below for the complete recording of the webinar.

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 06/08/2024

This thread is for the Admin Office Hours session for Tuesday Aug 6th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

baji_bathulaGainsight Employee ⭐️

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) -08/08/2024

This thread is for the Admin Office Hours session for Thursday Aug 08th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

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