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We would like to be able to change the language of the following when creating surveys.  'Select One' and 'Submit'.  We would also like to see the option to have a reset button instead of the small button on the survey.

On Sept. 15 @ 8:30am Pacific, we're hosting a customer webinar to review the Relationships functionality in Gainsight. The August release included a lot of new functionality to better support your Relationships implementation. In this webinar, we'll review when/if your org should use Relationships, how to configure Relationship Types and the Relationship360, as well as how Relationship Types work with CoPilot, Surveys, Playbooks, Success Plans, and more. Click here to register! (If you can't attend, register anyway, and we'll send you the recording afterwards.) Also, we want to hear your specific questions, or topics that you hope we'll cover in the session. Please add them to the comments here, or email lmeyer@gainsight.com. There's a good chance t

We are utilizing the new functionality to use the Rules Engine to create Success Plans, and as a second action on that rule, we wanted to send an email to the CSM to let them know that we had created the Success Plan for them, and they needed to customize it and make it active. The email action kept failing, and when I contacted Support, I was told that the Rules Engine couldn't send internal emails, and I'd have to use Copilot. While I understand the limitations, it seems like it would make things easier to be able to send that email via Rules Engine since I'd already built out the logic and filters there. Instead, I had to go to Copilot, figure out how to recreate it, and then, send from there.

If you export survey reposes from the survey tab and there is a special character the formatting of the CSV gets messed up.  We currently only support UTF 8 on this export, but would need different formatting for this to display correctly.  I am able to open it successfully in Google Sheets, but not excel.

Best practices for NPS recommend against using the word "Neutral" in the NPS question for two main reasons. Neutral is technically scores 7 and 8 which are the two passives. 5 would be a detractor. Neutral is often associated with N/A, and this causes customers to fill out the survey with a 5 when really they meant to indicate that the survey question was not applicable to them. We would love the ability to remove this from our survey! 

When looking at a Rule Execution History, I can see rules that have been run either manually or scheduled, but I cannot tell what user ran the rule each time. This is needed especially in organizations that may have multiple administrators such as ours. Can this be incorporated with these other Rule related requests? Basic Schedule details on rules engine list  https://community.gainsight.com/gainsight/topics/rules-engine-include-basic-schedule-info-on-the-rul... View-Mode for Rules https://community.gainsight.com/gainsight/topics/rules-engine-need-a-way-to-view-rules-

I have a number of customers who were very excited to see the added functionality of the Scorecard view with great visualization we know and love now at the Relationship level.  As I was building them out today, I realized there is no column for Relationship Name.   This means that the report is sorted only by Relationship Id with no connotation of Relationship Name.  As a workaround, I have built another MDA object that holds just Relationship Name, Id and CSM off of which I'm doing a join. Seems like it would be valuable to add in Relationship Name as a default option to this report, since the Account level view has Account Name as an option.

I have received very positive feedback regarding the new "Show Milestone" in the Chart Option of the 360.  Would also love to see the same functionality on Gainsight Dashboard reports as well.   Also, is there a way to manually add a milestone from the C360 without using the Usage section? It would be great to have the same milestone functionality from a report section on the C360 just as we had with the Usage section.

We have customers that are looking to create CoPilot outreaches that populate the "Reply-To" field with a formula field. Right now though, our only supported fields are Email and User Lookup fields.  It would be nice, if possible, to allow other fields to be brought into the Outreach like formula fields containing the correct information (email address). This would allow other information to be used in the outreach. Thanks for the help!

I would like to be able to see the scheduled frequency and time of day for each rule in the Rules Manager list without having to click on or edit the rule so I can view the schedule at a glance.   Currently I have to go into edit mode to be able to view schedule details.   This may seem in redundant to https://community.gainsight.com/gainsight/topics/rules-engine-need-a-way-to-view-rules-without-going...  but it is a separate ask.

When I click on a Rule and the summary tab comes up, I can view basic details about the rule including the SHOW and FILTER and the basic RULE ACTIONS.  But if I want to see detail about the Rule Actions or Schedule I have to click Edit to view those pages.  This increases the chance of someone accidentally modifying a rule when they just want to view - especially when click the NEXT button automatically saves any changes. We need a "view only" mode so that I can see the detail on the Setup Rule, Setup Actions and Schedule tabs without being able to inadvertently change anything when I did not intend to.

When i edit a report, it automatically crunch's my data. I would like to have the ability to stop this and allow me to directly edit the report query. I have to wait for the report to load and in some cases it ends in a timeout. A simple button that stops the data from loading and allowing me to edit would be ideal.

Now that you can generate Success Plans via the Rules Engine, we're using that functionality to add Success Plans for our CSMs as a Draft, and then, asking them to customize and make it active. Currently, I don't think there's a way to tell the difference between when a plan was created versus when it was made active. It would great to have this so that we could report off of how long it's taking our teams to complete the building of the plan and make it active.

We export a lot of financial data from Gainsight that then gets plugged into financial models so we can do more complex modeling that the product doesn't handle yet. We're running into issues of version control and not being able to track down the source report. With multiple people pulling data from different reports, the possibility for mistakes is large. I've spent hours trying to reconcile data sets from different people, only to learn that someone hadn't updated the dataset recently or made a selected an incorrect field in the source report. To aid this, it would be super helpful if Report Exports included the following 3 pieces of information in the far right column: Report Generated By: Source Report Name: Date Generated: This would make it super easy for whoever's copy/pasting the data into a model to also grab the metadata.

Filtering by Last Modified By is helpful in some instances, but the ability to filter by Last Modified Date would be helpful when looking for reports that have been edited more recently. 

Create a Success Plan widget that can be added to C360 > Summary section. This widget will show the number of active success plans.

I created my first Relationship scorecard using a Numeric(0-100) scheme, and after a little more consideration, decided we wanted to use a Color(RYG) scheme instead.  However, the scheme isn't editable on a Relationship scorecard, like it is on an account scorecard.   Since this is a new scorecard, it wouldn't be that big of a deal to delete and start over, but that's also apparently not possible without involving engineering.  It seems like it should be a really simple thing to change.

Currently, applying filters is a clunky way to interact with dashboards and especially difficult if using text based values. I would like to design the filtering interface by dashboard to display applied filters and make it easier for users. I've pushed exec dashboards to a separate BI tools previously when GS dashboards didn't have global filters. (May still push to a BI tool). See the example from a Tableau dashboard:   Filtering sections can be labeled, multiselect and picklist options visible, radio buttons for "on/off", etc. A nice to have: Control over display labe

In Co-Pilot, we are trying to token a specific URL landing page and I wanted to know if there a way to have a display name show for the text token so the lengthy URL does not have to be displayed.

Posting in behalf of another community member: With the latest update in GonG, I've noticed a few UI issues:  1. the fields in the C360 summary get cut and there's no way to scroll done (see screen shot, opt-out date) 2. Also for the health score bars, it seems like there is some gray above the green - is this intentional? It implies to me that this wasn't fully green (which isn't the case)

Your Gainsight environment is upgraded to the August release. For more information, please review our detailed release notes and associated support articles. Join us live tomorrow, Friday 8/26, from 8:45am - 10am for a demonstration of the new functionality -- click here for more details and to sign up! If you can’t attend, register anyway, and we’ll email you the recording. In September, we’ll also host webinar deep-dives on Data Spaces, and Survey reporting using Data Spaces. Keep an eye out for webinar invitations, or bookmark this page for Gainsight product webinar

Our client used a vendor to create the email templates with inline CSS. There are two types of email templates. 1) regular customer lifecycle email 2) Survey Email with inserted survey link.  However, we were having a difficult to insert the survey URL link to the button that was created by the vendor as the survey URL link is generated dynamically in order to capture individual response.  Therefore, i suggest that we enhance the styling of the survey button to allow "bold, italic" and round border in order for our client to create the button of their style using the editor. 

For example, Customer would like to have the ability to setup an outreach that fires off reports to an inbox that other users can log in and see these reports. Currently, there is no way to do this without firing off for an example customer or do this for each individual customer (with CC ability).  I know this has been discussed in the past, just not sure if its on the roadmap or not.  Steve 

Thanks Lila! I love how much easier it is to access Copilot outside of Cockpit. I noticed that access to the conventional SFDC tabs is no longer sticky (as of today the Gainsight UI is maximized regardless of my last action). Is this by design in the new release? My team is heavily dependent on other SFDC objects so I anticipate it impacting user experience to consistently need to click to access the SFDC navbar. Note: This conversation was created from a reply on: August Release is Live.

Hello all! Many of you currently navigate to CoPilot by clicking the Cockpit tab and then selecting CoPilot. Since CoPilot has become such a huge part of Gainsight we decided it should have its own tab. For all of our new customers CoPilot is added by default when they install. Moving forward CoPilot from Cockpit will not be supported so I urge everyone to make this change. We can't change this for our existing customers so I will show you how to add this tab. 1) Click on + icon(You may have to pull the ribbon bar down) 2) Click Customize my tabs