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Currently you can link  CTA  to a timeline entry however for reporting purpose I can not measure or see how many timeline entries were written per CTA.  We use timeline entries to help us measure the success of our CTAs as well as activities generated from out CTA.  Current process is to create a data designer which is not fun. If we had a look up value with the Timeline object that looks up to CTAs.  The same would apply for success plans, we do not always have a visibility to the success plans within the timeline object. 

A topic has a html head title that matches the topic title. Nice.  Can we do the same thing for other areas of the forum? The inbox for example defaults to the generic meta data title we set, but this doesn’t relate to what the inbox area is. 

Hello,We would love to be able to save time by being provided a “NEXT” button when working with a Mass Edit scorecard report. By having a NEXT button, it would save us several clicks.In the example below, user wants to modify the scorecard for Client 1. She clicks on the green button to punch out to Client 1’s scorecard. Once on Client 1’s scorecard, she updates the score and once done, she would like to use a NEXT button (or whatever you want to call it) to go to the next client’s scorecard, for this example, Client 2. 

We have noticed that within certain areas of the product we do not seem the same ability when it comes to Gainsight.  Recently, we noticed that with Bionic rules we are able to do a transformation, and filter on a long text field in the rule.  However in DataDesigner this is not an option.  We would like to see this ability across all areas of the product whether it is in DataDesigner or bionic queries and would like the same options present.

When accessing the 360 configuration, many reports are truncated and cannot be seen.  It would be great if we could hover over or scroll over to the see the name in the entirety. While there are workarounds, they are time consuming and inconvenient, and it would be excellent if we could just see the entire name (this applies primarily when you are building multiple elements and many elements have similar names).

Is there any forecast for the release of an insided platform app for iOS and Android? Some platforms like Circle can have more engaged communities through their mobile app, and Salesforce also has an interesting community app. I believe this functionality would be essential to engage users who don't stay on desktop all the time.I've seen other suggestions on this topic that were already closed on this forum, but since they were over 4 years old, I thought about opening a new suggestion so that we, as users, can have some updates on this.

Greetings!PX Engagements are currently not responsive and do not automatically adjust to different screen sizes. In the SDK Settings, there's an option to configure responsive tooltips. Could we have an option like this for Guides and Sliders too? Thank you!

We would like the ability to customize the “Contact Me” verbiage on Surveys to something our legal department has approved.  Additionally, we’d like the ability to modify the styling of the verbiage to match our branding/colors.

In the Horizon C360 view, when I create an Attribute section, there is always an extra space at the bottom which then presents a scrollbar. I have changed this section into several different shapes and have added/removed fields but the space always appears. I would like to request that sizing is evaluated for Attribute groups.  

Curious if it might be possible to build a out a more thorough link management system for JO email templates. A system I used in Braze had a few link management features that would make reporting and tracking much easier across our campaigns, including:link aliasing link templates link management (on a per template basis)Having link templates that were auto applied (on a per message basis) would be fantastic, since we could have UTMs applied after the link without having to add them to every link.

Hi team, Just wondering if you can advise if in the future we will be able to set up Advanced Scorecard Resolver Schedules. We are currently operating in EU NA and AUS and it would be nice if when moving customer across their Lifecycle stages (trigger for different Scorecards) we can resolve the scorecard as soon as this happens, preferable more than once a day. e.g. Cron Schedule. Thanks,NIck 

Is it possible to prioritize the request to not have separate windows open up with each click? When I am doing a lot of work in GS it becomes unwieldy to have so many windows open up - it can get quite messy. I know that this has been brought up, but wanted to submit my feedback on this request. Thank you!

Currently a user has to go into the “Administration > Admin Console > Engagement Monitoring” page of the product to see if an engagement has any errors. I would like a way to be informed that there are errors on an engagement in production in more places of the product. Both in the Engagement Performance metrics pages, as well in the engagement list view would be candidates. It would be great to be given a warning that an engagement has something that possibly needs addressed with a quick link to jump to that engagement’s issues. This is a screenshot of one of our more prolific products engagements that have gone unnoticed. We have not been diligently looking here, as it is not part of a workflow of creating and monitoring an engagement. Would love to see Gainsight PX have a more cohesive flow to managing engagements. 

Relationship implementation ongoing here:Can we please rename “Relationship Id” in Activity Timeline to “SFDC Relationship Id” as it actually looks up to that and not to the actual Relationship Id. These diverging names in different product areas are causing confusion. And this one is just not obvious enough in my book... Thank you! 

Issue: The :Active Users Right Now: widget does not respect the dashboard filters. This card remains product wide despite the rest of the cards updating. Support has confirmed that this is intended behavior, but I find it to be in need of enhancement.  Desired behavior: all cards on the dashboard would update to reflect the dashboard filter, or provide a warning that they are not filtered by the dashboard filter.  Widget: Active Users Right NowExample Filter: Dashboard level filter - Account ID = XYZ

Hello What I’d like to doI want to remove users from my Community.Users who have churned as customers Users who do not work for the customer anymore Users who do not work for us anymoreNote: I am not using the word inactive customers because in principle the user might be active, but then they churn, or leave the company who is our customer. WhyDoing this should provide more accurate metrics and that is my absolute priority. Gainsight don’t get their AWS score penalised? The cons?I am aware of the consequence if removed users have posted content in the past and what that might look like. How? (1) Though the Community email campaigns, we can see emails that don’t reach their destination. And(2) Gainsight do their own email testing (pinging, or something, right?

Would like the ability for the admin to customize the columns that show up in the Success Plan list view to prevent end users from having to do customizations themselves.  They should still have the ability, but would like to be able to set the default as an admin.  

Problem: Trying to quantify succinctly the value of a feature. Not having to read 4 graphs and infer a story about the value of a feature.Current State: All of the analytics in Gainsight PX allow us to report EITHER, number of Unique Users OR Total Events. Both of these metrics are needed to really understand adoption. A dashboard has to be created with each type of metric. Slicing data both by events and by users. Then having to describe the behavior in a way the explains the data. Also we currently do not have any reporting that would track the amount of time users spend on a single feature. Which is another way that we could quantify the value of a feature. Proposed: We need new reporting the is not just counts, but rather a way to calculate a value coefficient for a product feature. Low Hanging Fruit: A metric that provides the ( Number of Clicks / Number of Unique Users ). This would

The KC Bot can be confusing because it appears to users as a chatbot that drives engagement with a live agent, instead of serving up content.It would be good to have an alternative OOB UI feature, like a dialog or hierarchical menu, that can serve up KC Bot content instead of having to use the KC Bot.

Would love to see a Gainsight PX and Aha! integration. This would be helpful for use cases such as routing feedback captured in-application from a Gainsight feedback form straight into Aha.

With the Gainsight Widget, it would be very valuable if there was an option to mark an email as a task in Gainsight.  As a workaround, I know I could add the email as a Timeline activity, then go in and edit/add a task from there, but it’s a clunky step and I find I don’t do it half the time when working through my emails.A potential simple solution “when checking the box to add to timeline” if It simply had a follow-up prompt that asked if there is a task associated with this, and I could mark yes, then at least it would add it to the Cockpit for follow-up later.Bonus points if that checkbox allows a field for me to include the action needed, as well as the ability to select a date.

For the in-app notifications in NXT via the bell, we would like this to keep notifications stored. This way we can go back to look at previously read message in case something was missed. It would be nice to be able to mark things as read or unread as well as mass delete or single delete notifications. 

A potential customer would like to take the analytics a step further from aspects and groups to provide a single sentence that summarizes the general view of the responders. We are looking for a high-level view. Could the text analytics produce a sentence/response of its own that summarizes the general idea of all responses?            EX: Put all responses into the system for that month, analytics produces this: “I like the dependability but at times customer service is really lacking.”

Hello,I noticed that Horizon Rules use the space above to include a “Run Now” and “Execution Log” buttons. It would be great to have this feature parity in Rule Chains. I’ve created a mock up of what it could look like.  

It would be amazing to add a filter search to Email Templates to find templates much easier. Sometimes, admins often forget what we named the Template itself, often confusing it for the subject name, and so it takes a bit more time to find the correct one efficiently.If there was a text search filter, where an admin can type Buzzwords, or topics that the email was talking about, it would make life SO much easier!!