Archived ideas

The Home page allows AND OR logic when filtering but this is not currently possible on Dashboards. Can the product team please provide a statement whether or not this could be on the roadmap?

When using Gainsight App for Zoom and log a Timeline Entry with multiple attendees from multiple Companies ( lets assume those attendees have been added as contacts in Person/Company Person objects), there is only ONE timeline entry logged with multiple attendees. However, when we query the Activity Attendee Object, ONLY 1 external attendee is shown/derived and the rest are not. We need to expose email_address from our database to the Timeline UI and then the GS Admins will be able to see all necessary data to follow up with all Zoom attendees from Gainsight, e.g. send them a survey.  

The date chooser starts the week with Sunday, however in Europe the week is considered to start with Monday. It’s easy to make a mistake for someone that is not used to this view. It would be great to have a personal setting where you can choose which day one considers the first of the week. 

I love Data Designer. It would be even awesomer if when I built out the dataset that it just makes and saves an all fields report. I create that report every single time I make a data design and it would be nice to just get that for free.

We’re big fans of the search API for facilitating federated search (our case study). Here’s an idea for really taking this to the next level. In the same way that search indexes the results from the API, it’d be great if the Related Topics functionality can index those results as well.Examples:  Maybe there’s a training course on that topic from Skilljar or something added via the API We have pre-built templates in our marketplace that we index, it’d be great to drive traffic to those, rather than questions about how to build similar functinality ROI: deflects unnecessary questions/ideas for content available in search Increases traffic to those resources (likely the intended result of the federated search API) 

Hi Team, Nicole Joury from PowerPlan team would like to have a vertical scroll bar appear in the Accounts/Audience explorer page so that it’d be easier to drag the scroll bar to get to the bottom of the page without having to use the trackpad or a mouse.Currently, the vertical scroll bar appears only when go go to the extreme right side of the page.Video recording of the same:  https://share.getcloudapp.com/DOuKo1nL Can we please make this as an enhancement? Thanks,Sai Kumar Padala

Hello,We'd love to increase the number of people who subscribe to our Topics. Currently it's possible to subscribe on the Topic page only.this subscribe:I wanted to ask if there is a widget that could be on the homepage for example in the sidebar, where we'd have a simple form with all topics as checkboxes and subscribe.Is there such a widget? Or is there a way how to do it?

Users think in different ways and we would like to have different options for progressing through the slider engagement. For example, some users prefer to use their keyboard rather than a mouse. It would be good to allow them to use the arrows on their keyboard to move to the next slide. The dots at the bottom look clickable, but they just show your progress and do nothing with navigation. It would be good to be able to click on them to go to other slides.  

Current Situation: Event related JO programs are a very convoluted, manual process that involves creating an event signup page in Marketo, linking that to Zoom, and then manually pulling attendee info from zoom, exporting it to a CSV, and I have to “spruce up” the CSV data to include Full Name, and perform other data corrections. There is no way to track attendees in Gainsight, and currently, Zoom and JO don’t really talk. (but I know that is something that both Product and CS-Ops are working on)(note) I am aware of the planned Events functionality that Product is working on; @manu_mittal showed it to me a few weeks ago and I think it is a big step in the right direction. We discussed my use case then as well.My idea: Gainsight has the ability to host customer survey domains, but that is the only function (that I am aware of) where this functionality is leveraged. I think it could do more - we should be able to host event sign-up pages (for use with JO programs). I don’t think this wou

Hi,I love the idea of "Is your problem solved?" email and we were amongst the first to celebrate it back when it was introduced. Lately I’ve been thinking of a new version of "Is your problem solved?" email.What I am suggesting is that one could choose whether the email would be sent after a topic has been inactive for X days OR one could send it, say, X day after topic creation if there’s atleast 1 reply on it.That would maybe encourage OPs to mark best answers and questions would get best answers more quickly 😊

Hi, We have found an issue where we have the company hierarchy setup and it is displaying all of the Child accounts along with the MRR values. There is the option to combine all of these totals by using the SUM feature to display the total amount of MRR under the Parent account. The issue happens when a child account churns or becomes inactive for any reason, there is no way to filter that value out of the SUM so you are seeing incorrect data in this view, this has been confirmed with the support team. I think a simple solution would be to have at least one filter within this view to be able to select active/inactive accounts or filter on additional criteria as well. 

The page title that is displayed in browser tabs when opening survey links is: “SurveyResponse”, which isn’t very engaging.I would like to request that:The title tag fetches the survey title dynamically (so one doesn’t have to come up with multiple home grown pages for each survey)Coming from WebOps I know it’s pretty easy to do so can we make it happen? Thanks!I checked out the Sites and Pages area as @alex_legay suggested but there’s nothing there to modify the default survey response page (which isn’t available to admins), and I don’t want to create one page per survey to be able to write my own title tag for every survey (let alone letting people with no HTML knowledge fiddle with HTML and CSS). 

'It’s way easier and maintainable to simply Include the Roles to show up on the leaderboard rather than try to Exclude every other Role that shouldn''t show, as is the case today '

The Activities page in Connectors is where we see the job status and execution logs (reasons for failure, partial success, etc). However, we’re not able to re-run a job from this page. We need to go back to the Jobs page to run a job.This makes my workflow as such:Find out a Connector either Failed or was Partial Success run Go to Connectors > Activities > filter for the execution status > click the three dots on the activity to download failures or read failure message Go back to Connectors > Jobs and remember which jobs failed in order to re run them Giving me an option to run a connector job from the activities page makes the troubleshooting and resolution user experience more seamless.

We're currently manually deleting a couple of sub-categories on our Community. This takes up quite a lof of time since the maximum available amount of rows is 50. Can this amount be increased to, say, 500 or 1000? In some subs we have more than 100k topics. I know it's possible to delete everything at once via built in API's but we don't generally use those and none of are IT-specialized.  Thanks in advance!

Being able to customize the SEO titles of individual pages. Such as events, T&C’s etc. As they are all inhering the meta description of our community, we are having a lot of duplicate tags and we would like to have more control over it.

I know that you can create an event that only shows up in private groups, but I’d like the ability to create private events so that only logged in members can see those events.Our Community events page is going to be public for visitors to be able to view. It will display a variety of events - public, customer-only, etc. We want visitors to be able to see some events so they know we’ll be at industry events or if we host a big event for prospects. But some events (user groups, tips & tricks, etc) will only be for customers. It’d be great to be able to create an event and assign it to a custom user role so that only users with that role can see that the events exist. Thanks!

I recently had a problem where this email was not being sent out.  It turned out that I was not clicking on the approve account button, which is the only trigger for this email to be sent to a new user.My workflow did not include that button, as I used the pulldown to change the account role to registered.user and then assigned a selection of custom roles depending on the client.If I set the custom roles and click on the approve account button, it resets the custom roles as well.So in order to send the email and set the custom roles, I have to save each account twice (the act of pressing the account activate button, performs a role switch and an account save) .   There is room for more efficiency here.Ideally, I would like more information about the system emails, as it was not even possible to know it was sent out. So this issue was discovered much later than it should have been. 

Hi Team,Contacts from Child accounts are not showing up when trying to add them as External Attendee in an Activity.Example: ABC Tech is a parent of XYZ Tech. When we try creating an activity in XYZ Tech, I can see the person: “Shyam” there, this person is company person to XYZ Tech so he is showing in external attendee, this is expected, but while trying to do the same at parent level (for the company: ABC Tech), I am not able to see Shyam.Thank you.

If I sort the comments for example “Newest first” and I go to the next topic I have to choose this option again.Why the platform doesn´t remember the option user choosed?

It would be great to be able to just reply to or send an email directly from timeline. Other systems such as Hubspot have this functionality. This would make it so much easier to interact with customers without having to go back and forth between GS and Outlook

I have a customer who are heavy users of Journey Orchestrator who have encountered a block in a key workflow of data syncing. With the recent JO to Timeline sync capabilities, it is now easy to sync JO communication for awareness within Gainsight. The problem is that the Timeline Type of these synced emails, “Automated Programs”, cannot be source=d into Rules Engine as the tokens are stored as separate fields in the backend. The token values which are stored in the custom fields can be separately synced to Salesforce however the entire text won’t sync then.This keeps customers from being able to sync the JO Emails / Automated Programs into the spaces where other teams outside of Gainsight can reference or report on them.

There are certain files in the AWS S3 Export that are better suited for CVS format and others that are better suited for JSON or XML format. I would like to request and option to have the integration allow for file type selection for each file, not just file type selection for all files. Use Case: For all structured files coming out of Gainsight PX (event, engagement, feature matches) a CSV file is a bit more manageable with automated processing tools like Talend as it allows for the entire file to be inserted into an existing table structure. However, when you get into some of the more “unstructured” or “dynamic” files, we run into issues where the CSV format does not allow for nested data structures or is now less desirable as column structure and order is no longer finite. The Request: I am asking that the AWS S3 Export Integration allow for a file type to be selected for each individual file as opposed to a file type being selected for all files included in the export. This would a

The Erase Data process in Adoption Explorer is ridiculously easy to screw up. First, when I am looking to erase some data, it is very unclear that we have to go into the “Erase All Data” to actually get into selective data deletions. Then, the filters look like they should provide perhaps a preview or confirmation that this is the right setup after hitting save, prior to deletion. However, that is not at all what happens. It goes ahead and processes the deletion right after hitting save. This is kinda wild. 

GS Schedule Analyzer is very lacking, in the sense that it fails to provide the following: 1.I wasted 15-20 minutes trying to find how to modify the hour interval because the page was zoomed in Chrome , at 125% and the hour interval zoom could not be modified to show a the hour increments and instead showed only intervals in 15m increments. This seemed to be a bug which I tried, but can not reproduce. (hence why I didn't submit it as a bug, since I can not provide proof)The main gripe I have with this is that there is absolutely no indicator of where I can click to modify the set interval. I had to discover, on my own, that the headers can be clicked; they are just white empty space and that's just bad UX, if I were to give my input.At the very least, the mouse cursor should modify when hovering above them or an edit pencil icon should be shown next to the Execution Timeline Report header.(Is there a UX team even working on this tool and what are they doing?!) 2.Ability to export a rep