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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,985 Topics
  • 7,106 Replies
1985 Topics
cclements
cclementsContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Hide topic count in menu

Hey Community experts! 👋🏼 Is it possible to hide the ‘count’ of topics/articles in the main navigation dropdown menus? Use case: In order to free up some real estate in the main nav, we created a redirect to Product Updates within the Knowledge Base menu (retitled to Resources in our example). While this is a ‘real’ category created to achieve the redirect, it doesn’t and won’t have content, so in the dropdown view, it appears as 0 - not ideal. I’d love to hide the counts altogether but haven’t found where I can do this via control. Will I need custom CSS to do this?  CC: @Julian @MeghanM @echen 

545
R
6 months ago
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AnitahgContributor ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Integrating marketplace/app store with community

Hi, anyone with experience and/or thoughts on what best practice to integrate a marketplace/app store in Gainsight Community?

182
olimarrio
7 months ago
A
ahamburg9Helper ⭐️⭐️
asked in Customer Communities (CC)
Ideas and the API

Hey all,I built a script that pulls the API data into a sheet and then posts a slack message. I am trying to figure out how to build a field or pull a field via that api for the URL of the idea within the community.Does anyone have an idea how to do this?I understand that it is generally .com/ideas/title-publicidSometimes with spaces and and different miscellaneous symbols within a title of a post, it may not be a conventional way to build a link.  Any ideas or how you may have done something this in the past would be super grateful! Appreciate the help in advance.Anthony

514
A
7 months ago
K
katie.rayContributor ⭐️
asked in Customer Communities (CC)
Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

544
A
7 months ago
mcooksey
mcookseyContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
How do you manage your moderation queue?

Curious to know how other admins manage their moderation queue in the admin portion of the site.When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

554
mcooksey
7 months ago
Rhonda
RhondaContributor ⭐️⭐️
asked in Customer Communities (CC)
Identify users who create or reply to posts within a certain time period

Hi :-)I’m running an engagement contest in June that will recognize users who create 1 post or reply to two posts. Is there an easy way to identify these users?It looks like I can create a Segment that measures activity within a certain time period and counts number of posts or replies but the count is for all time, not within the defined time period. 

303
R
7 months ago
Wilder-Clari
Wilder-ClariContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Edit the name of a tag

How do I change the name of a public facing tags….For example, if we have a tag that says ‘product’ and I want to change “Public”, how do I do this?Thank you

262
Wilder-Clari
7 months ago
jillian.bejtlich
jillian.bejtlichContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Quick Links Widget - 4 Across?

I think I’ve tried every change I can think of but just can’t get my Quick Links widget to do 4 across like Gainsight has on their home page here: I can only get 3 across (with 3) or double stacked rows of 2.What am I missing?

12315
Sam77
7 months ago
V
VarshaAhirContributor ⭐️⭐️⭐️
posted in Customer Communities (CC)
Issues with community newsletter email

I recently sent out our first monthly newsletter to community members and design issues were noticed in that email. When I sent the test email to admins, everything looked fine. I have attached a snapshot of it for your ref. When we launched the campaign, the email just looked too wide at the receiver’s end. Has anyone experienced this? Wondering what I did wrong here. This is the test email snapshot where banners look fine 👇🏽 This is the final email that was delivered to community members and you can see the hero banner looks too wide 👇🏽 

231
Kenneth R
7 months ago
H
Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Draft Events - where to access them?

Hey! Love that we can save events as drafts, but having a hard time trying to find those drafts after saving. I saved the draft, went back into events page and not see it. And there are not filters to add to only show “draft” events.  How do i access “draft events?”

555
leo-inspired
7 months ago
FMEEvangelist
FMEEvangelistHelper ⭐️
asked in Customer Communities (CC)
Subscriptions and Email Frequency

Hi folks. I wanted to ask if there are limits on the number of emails sent out for a particular question on the community.For example, a colleague of mine subscribed to a post. When he checked his email later, he had an email alerting him to a new response.He clicked on the link to View Post and saw there were actually 7 responses.So is there a reason that he didn’t get 7 emails?We want to make sure our support staff are up-to-date on community forums, and I’m not sure what the logic is about when emails are sent out.Any thoughts appreciated,Mark

362
FMEEvangelist
7 months ago
Lena H.
Lena H.Helper ⭐️⭐️
asked in Customer Communities (CC)
Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

566
Lena H.
7 months ago
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Is there a way to require members to select from a list of tags?

Hi All - Is there a way to create a list of tags and require users to select at least one when posting? I’m basically trying to get members to say what product they use when they post … 

1648
R
7 months ago
M
mbuuck1Helper ⭐️
asked in Customer Communities (CC)
Fetch date of user's last activity or view via API

Hello! We’re interested in pulling the last activity date and last view date of users in our community via API. Is this possible according to this Get User Activity documentation? 

322
M
7 months ago
esthertrapadoux
esthertrapadouxContributor ⭐️⭐️
asked in Customer Communities (CC)
Web analytics available for InSided?

Hi! Are there plans to include some basic web/page analytics for InSided community sites? 

616
Aleksandra
7 months ago
B
Brian_AContributor ⭐️⭐️
asked in Customer Communities (CC)
Is there a way to set up recurring events?

Hi - I’m looking to feature webinars that happen every 2nd Tuesday, Wednesday, and Thursday of the month. I don’t want to have to manually create those events every time. Is there a way for us to create the event once then list the cadence in which it happens? Also, is there a way to copy an event? It would make it easier to adjust the necessary options without having to rebuild it from scratch.

1699
R
7 months ago
A
Anonymous
asked in Customer Communities (CC)
Introductions widget - adding hyperlinks

Has anyone found a way to add links to the text in the Introductions widget?We’d be interested in using this and replacing our current use of quick links but can’t seem to figure out a way to do this.  

23812
security_lion
7 months ago
Eve
EveContributor ⭐️⭐️
asked in Customer Communities (CC)
How do I add new users?

How do I add users?

644
Eve
7 months ago
paulvanhelmond
paulvanhelmondContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Conversational widget not working properly

We have installed the conversational widget. Some times it works, some times it does not. Sometimes you have to wait 30 seconds after a page has loaded before we are able to open the widget.I can’t imagine this is propper behavior. Does anyone had this problem as well? And how did you solve it?We are launching the community on February 1st 2024 and wanted to add the widget as well but now we don’t and that’s a shame.

1296
leo-inspired
7 months ago
Wilder-Clari
Wilder-ClariContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
How can I embed an iframe into a Insided page

How can I embed an iframe into a Insided page

1815
olimarrio
7 months ago
R
rhallExpert ⭐️
asked in Customer Communities (CC)
How to change the "Something has gone wrong" page email address?

I shouldn’t really have to ask this. I should be able to find this easily, either in the application or the documentation, but here I am. Does anyone know how to change the email address in the “Something has gone wrong” message? By default it says “support@insided.com”.I could change this by using some code in the third-party scripts, but I can’t believe that I would have to do that. However, after looking around for an hour now, I cannot find a way of doing this. I presume that it is a phrase, but I can only find anyone mentioning how to change the “Something has gone wrong” text.To see this page in your community, here is a way to get to it. Create a new user and log in as that user. Stay logged in. From the admin console (on another machine or an incognito tab), erase that user. Go back to the machine/window where your deleted user is logged in and try to change the page.You will then see a “Something has gone wrong” page with the “support@insided.com” email.Any ideas on how to cha

869
leo-inspired
7 months ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
How does the Introductions Widget work?

If a user closes it, will they never see it again? What if that widget is removed and a new introductions widget is added? I’d love some documentation on this widget, but can’t really find it. 

533
olimarrio
7 months ago
M
mbuuck1Helper ⭐️
asked in Customer Communities (CC)
Additional filters for "Dynamic Content (Moderator Tag)" widget

Hello, I’m setting up a custom page and am exploring the differences between the Dynamic Content widget and Dynamic Content (moderator tags) widget. I noticed that the “regular,” non-moderator tag version has quite a few filters, including answer status, sorting by activity and reply number, etc. Can I also use similar filtering options like that with the moderator tags version of this widget? Ideally, I’d like this widget to pull from a subset of topics that have the applied “featured_home” moderator tag, then filter those by “created in the last X days”, for example. 

492
M
7 months ago
summers
summersContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Embedding Survey into a Post

 Hello everyone,I'm looking to integrate a forum into one of our community posts and would appreciate any insights or tips on the best way to accomplish this. Has anyone here done something similar, and if so, could you share your experience or advice on the process? Your input would be incredibly valuable. Thank you in advance! 

1196
arminfpop
7 months ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Topic and the timestamp popup, where to edit?

Our community is in Finnish. When you look the topic and timestamp of the comments it is in English. What phrase changes this, or is there any settings related with this?  1 minuutti sitten = One minute ago   

1009
Sudhanshu
7 months ago

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