Customer Communities (CC)

Hi everyone 👋We’re trying to understand if there’s a way to create a user-level report that showcases top contributors (by number of replies) for a specific community, rather than across all communities.Context: Our setup includes multiple communities that share the same backend analytics Today, most contributor-style reports seem to aggregate activity across all communities What we’re looking for is visibility into: Users with the most replies within a single community Ideally filterable or reportable per community, not overall Questions: Is this possible today using Gainsight Communities reporting or backend data? Are there recommended workarounds (custom reports, exports, or data modeling) to achieve this? If not currently supported, is this something on the roadmap?

Hey Community - I’d like to get some examples of how other communities are handling ideation. I’m looking for details - IE integrations, timelines for responses, etc. I’m working with our products team to do a phased approach, but I’d love to show them how others are handling this. I’ll share a couple examples of ways I’ve done this in the past.Current Company:We’re looking to roll our phased feature requests. We use Jira for our feature request process. Right now only employees can open FRs. Customer success managers add their customers to the tickets in Jira, which gives some insights into votes. Customers can’t see Jira. When we release a new version, we say how many FRs we implemented, but there’s no place for all customers to see a full list - they are only notified of the ones they’ve been added to. What I’d like to do next:Phase 1 - Link Jira and Gainsight so that we are pushing ideas/feature requests back into the community. The 1st phas

Hi Community,We are currently trying to embed an <iframe> directly inside the body of a Community Topic/Post, but we are facing some limitations and would appreciate guidance from the community.What we’re experiencing: In the Control/backend view, when adding a comment, we are able to click on to “Source” mode and insert HTML. However: The on front end, this option is not available. This capability appears to be limited to comments only (in control view), not the main post body. When editing or creating a new topic/post, we do not see a way to insert raw HTML or iframe code into the body. Our Use Case: We have customer-facing videos that we need to embed inside the post  The standard “Embed media” option does not work for our company hosted video solution.

Hey we have a couple of ongoing email campaigns and the stats allow you to see the delivery rate percentage, so the amount of emails  that were not bounced. When you click on the stat you'll get the list of recipients for which the delivery was successful, but is there a way to get the opposite? The list of emails that were bounced?

Hi all,I’m new to Gainsight, so apologies if this has a straightforward answer, but I can’t quite figure out if creating a segment with two filters of the same type is possible.Basically, I’d like to create a segment of people whose Registration Date is less than X days ago, and also more than Y days ago (so something like, less than 180 days + more than 60 days, to create a bounded range), but it doesn’t seem like it’s possible with the filters as choosing a second of the “Registration Date” type supersedes the first.Happy to be wrong/in the wrong place, so hoping others may have insight on how to approach this.Thanks!

Hi all. We’re new to Gainsight and coming from a heavy reliance on Khoros Care to manage community conversations. The moderation tools on Gainsight are great but I was wondering if anyone else coming from Khoros had figured out a way to “Snooze” a conversation for a period of time or any alternative to that functionality. Thanks!

We have a script that updates user information in our Community that runs every 15 minutes. At around 8:30 this morning Atlantic time, that script started failing. After some digging, I found that the return results from the /users endpoint was no longer returning with users property, and is now returning as viewusers property. I checked the API documentation and the swagger.json file still references the users return property.So if anyone has something similar where you’re no longer getting users in your results, this could be why....to Gainsight, please don’t make these types of changes. If you need to, you should be versioning your API.

Hey there :) I was wondering, if it is possible to set an automation to revoke Badges from Users.For example: If there are different lvl for Badges, like a progress: Commentator lvl 1  Commentator lvl 2 Commentator lvl 3Is it possible to set an automation for when the user reaches the lvl 2, a trigger revokes the lvl 1 badge to prevent a wall of badges in some users profiles? Just like the ranks work.Thanks for your help. :D Regards,Paul

How this is done?  

Where do you edit the order of the registration fields as they appear on the form?

We have content that is relevant to a user group, however, also of interest to the broader community. Is it possible to allow a post to be shared in more than one group or category? Thanks

Hello Everyone!My team is in a process of kicking off Customer Community and we are looking for ways to come up to speed with what works and what doesnt not just in the technical sense. Can you share where you get your daily tips and inspiration and what events do you go to for best practices around building an online customer community? Thanks so much in advance!!

Hi! Looking to see if we can remove the date from Idea’s ONLY - not on KB guides… 😁  

Hello! I want to send members an automatic direct message when they’ve been a member for a certain period of time (ie 2 weeks, 1 month, 2 months, 3 months...)I can’t figure out how best to do that...

Hey we would like to hide those flags that are essentially referring to countries in the language button.Has anyone been able to remove/hide them, in a clean way 😄?

One of our users reported this. When using mobile, drop down menu seems to be broken. This occurs in our community and here as well.Tab Community And it opens like this 

Hi team,I’m exploring Analytics exports to see if my regular Community Manager use cases can be handled through the Gainsight Analytics dashboard and data export. There’s one use case I haven’t been able to figure out yet, despite checking available resources:I’m trying to identify top users by replies (Count) for a specific solution or community category within a given date range. This data will help us analyze the performance of our MVPs (Custom Roles and Ranks) relative to each other and also recognize and reward top contributors on a monthly or quarterly basis for each solution.If anyone knows how to achieve this, I’d really appreciate your guidance.Thanks in advance!

It looks like the OOTB poll option only lets users select one choice. Is it possible to allow for multiple? I’ve tried with html, but the editor strips it. Is there any workaround for this? 

Hi all! Wondering if anyone is using a Chatbot on their Community page, and how that looks. I see this article on setting up third party scripts.  But just wondering where it appears on the page and if there are any styling options. Would love to see some examples of other communities with a chat feature enabled.

Hi All, We were wondering if there is a way to change the date format on community posts. For example, from “1 month ago” to “12-30-2025” or something similar. I could not find anything in control or on personal user settings. Thanks! 

I was looking around analytics today for a heatmap, activity be geo region, ect for users/visitors. I didnt find anything and used to utilize this on another platform. I just wanted to be totally sure I wasn’t missing anything. Hope I am😅

Hi there! I’m building out my reporting and would love to know what data everyone captures for their dashboards beyond the built-in engagement dashboard from Insided with monthly active customers.What data do you track from your community?

While I understand the Community has email campaign functionality, I’d like it to be automated so I am looking at the possibility of using Salesforce (we already have the integration setup) to accomplish the following…Build a flow once a customer has posted/commented  1st time is a celebration to encourage contribution 2nd is maybe pointing them to other posts that need some love or are hot topics 3rd is to say they are on fire and to invite them to the champion program

I created an event in private group , but now we want to make it public. Am I missing something or is there no way to edit and update to Community, from Private Group? It will not allow me to select “Community”.