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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,985 Topics
  • 7,105 Replies
1985 Topics
J
jwrenContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
How to hide the topic type selection

Hi everyone,Is it possible to hide the topic type selection for when someone is creating a post? We’d like to simplify the topic creation process and were curious if this step could be skipped/hidden.  

223
olimarrio
23 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Is your System Email logo rendering properly?

I noticed something really quite odd with our system emails. First, I noticed the logo wasn’t rendering when the emails went out. Next, when looking at the HTML for each of the system emails, the source URL for the image is QUITE ODD. The URL reference a health-related organization; nothing to do with my company or Gainsight. And the issue is in each of the system email templates. That suggests to me that the update didn’t come from us, but was pushed as part of the CC platform code. But before I submit a ticket, I was wondering if others have this same issue. If it’s widespread, that really seems to suggest it was pushed across the platform by mistake. While you’re here. Vote for this idea:  

252
DannyPancratz
25 days ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Community is slow and sometimes gives error "Sorry, this page is currently unavailable" and so on

Slowness started I think last Monday, randomly. Pages open slowly.Last night one of our superuser reported that she got this error: She also got error500 page as well.Today our moderator got that “Sorry, this page is currently unavailable” error when she tried to open drafts from Control. I got this error randomly last Monday when I used Control.I tried to reply to topic few minutes ago and I got “Somethings gone wrong” error.Is there anyone else having same, random problems?

7913
revote
25 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
TIL Email Campaign stats are scheduled for updates every three hours

Did you send an email campaign? Are you wondering where your metrics are? Here’s what I learned from a support ticket after not seeing metrics after an hourThe Email Campaign stats are scheduled for updates every three hours.

70
DannyPancratz
25 days ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Gainsight community platform and plans to improve accessibility

Web accessibility is one of the key factors for us, for the upcoming months and years. Gainsight community platform is in pretty good shape and it is good of course, but I would like to know is there any plans you can share with us? What improvements you are going to build here? 😊We are going to perform auditing but we havent done it yet so I cant share any wishlist or so 😀

1447
Kenneth R
26 days ago
mfifis
mfifisContributor ⭐️⭐️
asked in Customer Communities (CC)
Create URL before publishing

Hi! We would love to have a way to create a URL before publishing a post. This would allow us to share links to scheduled posts with colleagues and also include these links in other scheduled posts. Thank you!

19616
Kenneth R
26 days ago
D
DejaContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
How to add our terms and conditions and privacy policy with checkbox to login form

Hi, For the login page when members have to create their account. I want to update the terms and conditions to our terms and conditions on our page. I also want to include our privacy policy with a checkbox. I looked at this article and still missing some items for the phrases section     Phrases 1loginBox.terms??Module:Key:Translation:By checking this box and creating your profile, you agree to our <a href="https://iterable.com/iterable-community-terms-use/">Iterable Community Terms and use</a>Phrases 2Module:Key:Translation:By signing up, I agree with <a href="https://iterable.com/trust/privacy-policy/"> Iterable's Privacy Policy.</a> I understand that I am signing up for the Iterable Community, and I can request to delete my profile at any time.Thank you!!

503
Kenneth R
26 days ago
J
jason_humioContributor ⭐️
asked in Customer Communities (CC)
Best Method to Transfer Email Template from Journey Orchestrator to InSided Community Forum?

Hello GainSight Community,We're seeking advice on efficiently transferring our monthly newsletter template from GainSight Journey Orchestrator to the InSided Community Forum while maintaining its formatting. Our current attempts have been unsuccessful: Sending a test email and saving as PDF: This method includes unwanted header information and page breaks. Copying HTML source code from GS JO and pasting into forum post using the "Code" option: This displays the raw code instead of rendering the formatted content. We're looking for a solution that:Preserves the email template's formatting Excludes email-specific elements (e.g., to/from headers) Avoids unnecessary page breaks Renders correctly in the forum postHas anyone successfully tackled this challenge? We'd greatly appreciate any insights, tips, or alternative approaches you can share.Thank you in advance for your help!

121
juan.delrio
28 days ago
svh
svhHelper ⭐️
asked in Customer Communities (CC)
Stats on email campaigns gone?

Hi! I’m trying to get numbers from previous campaigns, but the stats are missing or reporting as 0 on the overview page.If I click into a campaign, it still looks like there are no numbers, but if I click on “open rate” I get a number of opens and list of users who opened.Is this only the case for me? Any tips on how to fix this?

458
revote
29 days ago
Laurenseife
Laurenseife
asked in Customer Communities (CC)
Sticky Primary Navigation on CC

Does anyone have a code that they can share to make the primary navigation sticky so main menu on our community remains in place as a user scrolls down a page, making it accessible at any time without scrolling back up? 

262
Laurenseife
1 month ago
L
LuHContributor ⭐️
asked in Customer Communities (CC)
How to use Best Answer for Rank Definition?

In the new Gainsight University training it says: Create some natural barriers, i.e. providing a best answer, for later ranks.I am in the midst of redefining some ranks and would love to include this for our super users, however, I’m not sure how best to go about automating this? How have others incorporating defining this in their ranks? I was thinking of doing it as a role, but I haven’t been able to figure it out via roles either.

212
L
1 month ago
J
jwrenContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Less posts listed within Tabs widget

Hey everyone,Has anyone come up a script or other workaround that allows you to display less questions in the “recently active” or “help others” sections of the Tabs widget? Currently there’s 10 displayed, but for our purposes, we’d prefer 5-6. We’ve looked into using the dynamic content widget instead, but that option doesn’t display the first part of the actual question (which we like). Any ideas?

70
J
1 month ago
emiller
emillerContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Need advice for fixing our rank structure

We have a newish community that has just passed the 6 month mark and we are starting to engage with and reward our most active and helpful members.  I recently discovered a flaw in our ranking structure which has kept at least one top member “stuck” at a low rank because he is a “responder” rather than a “conversation starter.”  He has posted 58 replies and 16 best answers, but has never posted a new topic.  The rank structure (created before I joined the team) assumes that people who are active will create at least a few new topics along with replies.  What is the best way to fix this so that our members can move up in ranks if they reply a lot even if they do not post new topics?  I am sharing a screen shot of what we have now.  For Level 2, we previously created a second row to accommodate an “OR” scenario, where you could reach that level by posting a new topic or replying.  Do we need to apply this to the entire structure, with one row for reply count and another for new topic cou

313
DannyPancratz
1 month ago
R
raquelmanyContributor ⭐️
asked in Customer Communities (CC)
Analytics/Report for event pages

Hi,  We host monthly community events and create general event pages in our community page with the general information about the event as well as the registration details. Is it possible to see the page views?  I don’t see this option in the analytics page.  Thank you!

161
Kenneth R
1 month ago
G
GalbContributor ⭐️
asked in Customer Communities (CC)
Can I embed the "Product updates" page in my website?

Is it possible to have a widget for the “product updates” feed on my website?

161
Kenneth R
1 month ago
J
jwrenContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Embed video library on custom page

Hey friends!We’ve recently built up our video library on a third party platform that’s not supported by Customer Communities. However we’d still like to have the library available within our community.  In a perfect world, we’d embed the video library itself (not individual videos) into a custom page. Has anyone done this? Should it be possible via the HTML widget?

364
olimarrio
1 month ago
Laurenseife
Laurenseife
asked in Customer Communities (CC)
Sticky Primary Navigation

Does anyone have a code that they can share to make the primary navigation sticky so main menu  remains in place as a user scrolls down a page, making it accessible at any time without scrolling back up? 

374
revathimenon
1 month ago
Laurenseife
Laurenseife
asked in Customer Communities (CC)
Updating URL slug workaround

I  have created custom pages with product names affiliated in the URL slug and now our product names are changing. I read that slugs cant be changed or edited, but I'm wondering if there is a workaround or updates to this to avoid having to recreate the custom pages one by one again. 

445
revote
1 month ago
baraica
baraicaContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Job Board in Community

We’re currently exploring the possibility of having a job board in our community for our clients to post jobs. Has anyone done this before? If so, how did you go about doing it?

545
security_lion
1 month ago
P
Pierre VRContributor ⭐️
asked in Customer Communities (CC)
Category page displaying more than 25 articles.

Hello, I discovered that once a category of the knowledge base contains more than 25 Post (= Article + question + Discussions), the Category page is truncated and only display the 25 first articles. The UX is not telling the user that something is truncted (= no infinit sroll load or pagination).Is this the expected behavior ? Should we limit the number of article to 25 and create sub-categories ?   Based on this community organization I was felling it’s a known limitation. but it sounds sad to not levrage the same pagination system as the one you already have on othre part of the platform. Pierre

716
L
1 month ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Somethings´s gone wrong

We got this error in our community, weeks ago, and now it is here as well:  This occurs when you type your post and press Send.

838
revote
1 month ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
How to find certain comment in the community?

When the topic is short, with only few comments long, it is pretty easy to find certain comment just by using search and checking all the search results.But.When the topic is long, for example 100 or more comments long, this is next to impossible task when using inSided.What are your best practises around this topic? As a normal user but also as a admin?

11912
leo-inspired
1 month ago
M
Matthew ThompsonContributor ⭐️⭐️
posted in Customer Communities (CC)
Smart Assistant links not working.

Loving the new Gen AI Smart Assistant. Have noticed one thing:When searching ‘Transaction Number’ (but I assume any search) - it links out, but only shows:https://example.com/community-articleThought I’d flag so it can be fixed.

546
M
1 month ago
L
lyoungContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Hide Quick Links on Custom Page by permissions

Hello, We have a custom page for a specific subset of users. Within the custom page, we have quick links to sub categories. Depending on the users role we want them to only see certain quick links on this custom page. Note: If we use the Category widget instead of quick links, all other categories they are a part of, outside of this Custom page, will be visible on this custom page so I am also open to solutions that allow me to hide categories on a custom page.  Is there any way to set this up?

445
DannyPancratz
1 month ago
Mark Jongeling
Mark JongelingHelper ⭐️
asked in Customer Communities (CC)
When using the Control button, need login, then missing redirect

Hey everyone,When I press the Control button on a given topic, then it opens the back-end environment.However, since I don't do that every day I may be logged out and I have to sign in again.  Once I then sign in, the back-end homepage loads rather than the topic page I pressed the Control button on. After logging in and going back to the topic page and then pressing Control, the correct page in the back-end loads. Is there something that I can do this activate this or is this a missing feature?

332
revote
1 month ago

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