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Customer Communities (CC)

Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

2,988 Topics
10,894 Replies

Sumalatha

started this topic

CC Newsletter October 2026

Customer Communities October 2026 This month, the Customer Communities MCP can take action in your community with new write tools, and the F...

CUSTOMER COMMUNITIES: Fall 2026 Product Showcase | Watch Now

samanthahamlet

started this topic

Join our Community Professionals Meet-ups!

Hey everyone! Since the successful launch of our Community Professionals Meet-ups in August, we have seen incredible engagement and value e...

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hmancheeContributor ⭐️

asked in Customer Communities (CC)

Migrating our user community to Gainsight, what are helpful Comms to our users

For anyone who migrated to Gainsight from another community platform, what was most important with your communications strategy to your users? What did they have the biggest concerns/issues with? Would love to her what worked and what you wish you in

71

Thomas DeelyContributor ⭐️⭐️⭐️

asked in Customer Communities (CC)

Is there a way to bulk add new members to community?

We have built a section of the community that will only be available to certain customers and we want to bulk invite those customers and assign them a special role. I am interested in ideas on the best way to approach this. Has anyone done this? Tha

15710

genellsContributor ⭐️⭐️⭐️⭐️

posted in Customer Communities (CC)

Looking for a report that displays community leaderboard points

Hello! Hoping someone from community who is versed on reporting can help me locate a report that pulls my top 50 users for my community Leaderboard. Example of data needed but in report format I tried to make a segment but unfortunately the filters f

775

Daniele CmtyHelper ⭐️⭐️

posted in Customer Communities (CC)

How to? Bulk cleanup of public tags and re-assigning tags, ideally with AI / MCP / automated assignment

Hi all,We run a community with a few thousand topics and far too many public tags, well over 1,500. Many are duplicates, typos or one-offs created by members. We want to start from scratch rather than just merge tag as that would take lots of time.Wh

1204

JohnK.Contributor ⭐️⭐️

asked in Customer Communities (CC)

Anyway to block access to profile info?

Good morning Community!We recently had our partner team reach about about potentially creating a space in our Community where our customers could interact with our partners. We were thinking a group where their visibility was scoped to only that grou

1035

sleslie99Contributor ⭐️⭐️⭐️

posted in Customer Communities (CC)

Best practices with posting serious customer facing announcements such as PHP2SHELL vulnerabilities

Hello Experts, I am interested in hearing how all of you are handling posting urgent updates such as the PHP2SHELL vulnerability. First you have an announcement and then you have a string of updates. In some cases what started as an announcement turn

835

Daniele CmtyHelper ⭐️⭐️

asked in Customer Communities (CC)

How to Change name of each Language in the "AI Translate" Dropdown?

Hi there,If I use my community in German, and click on “Translate with AI”, it shows me this dropdown. I would like “German” to say “Deutsch”, and “Spanish” to say “Español”.Is that possible at all? For example, if I set languages up for categories,

388

Sanne van Opstal-BrakelHelper ⭐️

asked in Customer Communities (CC)

Ranking: minimal amount logins

Hi all!I am already revamping my ranking in my community because a lot of people don't level up.I mostly updated my lower levels and added a few more so that people actual level up more (high levels are still fine for now). But when I did the rebuild

10619

jvdcExpert ⭐️

posted in Customer Communities (CC)

Is there a generic url for the logged in user profile?

I would like to include into some coms a link to the profile of users, not the settings page, the main profile page where we can see the badges etc...

10713

kcroninGainsight Employee ⭐️

published in Customer Communities (CC)

Gainsight CC: Get Ready for Messages with Reporting and Optional AI Moderation

Private messages are becoming Messages, and your members and moderators are getting new tools to report and review unwanted messages. These changes go live for all communities on November 18, 2026, so you have three weeks to prepare.Why we’re making

1708

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