Discuss Gainsight Products

Hello,I will soon use Insided for my community website, and I don’t know how to implement it. Do you have any information that could help me? Thank you by advance,Diane

Is it possible to change the Health Score on the dashboard from “Green/Bright Green/etc” to a custom name? We would like to be able to have this reflect our actual Health Score levels (such as Extremely Satisfied/Very Satisfied/Etc). 

How can use IBM’s internal mail (IBM Verse) instead of Gmail ? Is this plugin source available to the client ?

Is PageSpeed Insights a good tool that should be used regularly? What’s an acceptable rating for mobile and for desktop? What about the Core Web Vitals of Google Search Console? Should I be worried about a large number of ‘poor URLs’ showing on desktop?

The real estate in the below image is not used properly. It would be good if we can have the ability to adjust the columns. Adjusting the columns will definitely save time. 

Hi folks,We have our SEO homepage title value set as “Blah Community Forum”. But google shows it as “Blah Community Forum | Community” - where did the (pipe) | community come from and can it be removed?

The title says it all. Can we customize the subject text of notification emails using phrases (or any other mechanism)?

I'm planning to launch an engagement with a Schedule of a 30 day period, and a Qualification Scope of Only Once. If I need to pause it for an edit, does the Qualification Scope reset, resulting in users who have already seen it seeing it again? Or does the Qualification Scope of Only Once persist from before pausing and then launching again? Thanks! 

Where does the description you configure for a badge show up for users? It seems that the badge name shows up as hover text on a user profile, leaderboard, or sidebar widgets. But I cannot find any “external” areas where the description shows up. Perhaps it’s there to be used as a coding snippit for the email or private message notifications? 

We are getting feedback from our users that they are confused by the topic.meta.post.reply phrase behind the user name of the topic author/replier.They see the author’s name with “40 replies” behind their name and assume that means the post has that many replies. And/or they see “16 replies” behind the user ID of someone who replied and are assuming they’re missing sub-replies to that reply. I know I can edit this phrase to hide/eliminate it, or change it to something else. What other options have others used here? Are there other codes like the default one below that I might use? {n} reply|{n} replies

Hi @daniel.boon, I’ve been reading topics that relate to a Saleforce + Insided integration, namely:   The benefits of this integration are clear from an analysis point of view. Are you able to give any advice about what support this integration is needed post-set up? Is our CRM or CIP team going to need to do anything at all, beyond the integration set up, which you’ve estimated to take 30 minutes?  Has anyone that’s recently gone through this set up encountered unexpected issues requiring resource or time, post integration?

Where in Control can we edit the default system error messaging that is shown when a user attempts to visit a restricted category / content?E.g., this is the messaging a user would see if they are unauthenticated or do not have sufficient entitlements to access the content / category. Thanks!

We’re running into an issue with restricted content and only having 1 error message. We restrict content in two ways - you must have an account or you must have a custom role (customer, partner, etc.), so when someone reaches a restricted page and get the 403 error. There are 2 issues:1 - They have the correct permissions, but aren’t logged in.2 - They are logged in, but don’t have the correct permissions.I’ve been playing with the phrase of the error message, but turns out people don’t really read them. They tend to email me and say they don’t have access. The majority of the time, they simply aren’t logged in.It would be nice if there were 2 error message - one that recognized when someone wasn’t logged in and another for those that are. Anyone else have this issue and figured a way around it?

Hi Gang I hope this has been brought up before and I’m just fashionably late to the party but…When you create MDA tables via Data Designer, we lose the drop down list values from single/multi-select when you try and said field as a filter.  Is there a workaround for this??In this example, Project Status shows the values from the dropdown when the field is used as a filter when you create a report right off the SFDC object.  Functionality carries over if you use the same field as a global filter in a dashboard When I create a data design and incorporate that object, the MDA table will remove the list option and you’ll need to manually type the values.  the lack of functionality also carries over if you use the field as a global filter  

Hi all - I’m trying to figure out which setting changes the color of the Statistics Bar on the homepage. I noticed it could be done in one of the example pages provided here:  Thanks in advance!

I just wrote a post to suggest an idea and after submitting the idea I got this message. Not sure why this has happened, can my idea be retrieved somehow?  

When a user posts a new question/idea they see this Page Not Found until they refresh to see their post. It’s a confusing user experience for them because they think their post didn’t save. Is this something I need to fix in configuration, or a known bug?  I search the community but didn’t see another post about this.  

I’m setting up a new InSided community and having a wee bit of trouble with category thumbnail icons. Specifically, they’re missing: All four of those topics have a thumbnail set up, and I’ve dug into every setting I can find to see if something would be making them vanish.  There’s no custom css that interacts with them, either. I’ve re-uploaded them, made sure to hammer “Save” on both the category page and the “Community” configuration page, cleared my cache, the works.  Have I just misunderstood how icons are used, or is something wrong here?

Hello,I will soon use Insided for my community and I would like to integrate Typeform in it. However, I don’t know how to do it. Would you please help me?Thank you by advance,Diane 

When a community member includes a hyperlink in a topic from the WYSIWYG text editor, is there a way for that to default to open in a new tab? 

Currently in Gainsight NXT when you refresh your sandbox from prod, the data desginer designs do not copy over from prod. While Gainsight can do this with the help of our TechOps team, the request is that this be done automatically to make the refresh process more streamlined.

I am trying to use Data Designer to merge the Cockpit Associated Records object with our Success Plan data to display what Success Plan Template is being used for each Success Plan. When I select the Cockpit Associated Records, I’m not seeing anywhere to select what object I’d like to resolve to. Not sure if I’m missing it or if this can only be done via rules engine today. (Or if there’s an easier way to link this data that I haven’t thought of!)

I just realized that many of my programs show successful CTA creation in both the snapshot view and the activity feed when they have actually been failing. The only way to know that a CTA failed to be created is by seeing a contact with a dropped status in the participant list and viewing the reason, or by clicking into the created step in the activity feed. Makes it kind of hard to know whether or not your program is executing successfully and as expected. 

Hello Team,Currently we could see that the data of custom fields in programs are stored in AO participant custom fields object.But we could see that the data is not stored as per the order of custom fields in source of the program which is causing lot of confusions.Can we store the data in the fields as per their order in the source configuration of the program.CC: @naresh_mallala @tejkumar @Syam Sunder  Thanks & Regards,Srikanth