Overview of Latest Product Releases and Knowledge Base Updates

Hey Community!!
 

CC Release Notes is out now! This release contains following features.

• Map and Sync CS Attributes to Community User Profile Fields
• Reach Global Audiences with Enhanced SEO for Community Content
• Display Category Thumbnail Image on Section Pages
• Switch Community Languages with the New Language Switcher and Expanded Regional Support
• Manage Group Members and Requests with Group Moderators

👉 For more details, head to the Q1 2026 Product Release and Knowledge Base Updates section.

Hey Community! 👋🚀

CC Release Notes is out now! This release contains information on the enhanced Custom Community Extensions with Developer Studio
👉 For more details, head to the Q1 2026 Product Release section.

Hey Community! 👋

We've got two new updates to share from our May 2026 release!

AI-Powered User Profile Moderation New user profiles are now automatically screened for spam and NSFW content at registration. High-confidence bad actors are auto-banned, while borderline accounts are held for manual review. Enable it under AI > Moderation Agent.

AI Answers Analytics The Search Analytics Dashboard now tracks how users engage with AI-generated answers — including impressions, source clicks, Continue Reading usage, and helpful/unhelpful feedback. Data available from April 28, 2026.

Refer to the Q2 2026 (May) Product Release and Knowledge Base Updates section in this post.

​​​​​@Adrian Raposo ​@Larry ​@Graeme Rycyk 

Hey Community! 👋

We've got new Features and updates to share from our June 2026 release!

Refer to the Q2 2026  Product Release and Knowledge Base Updates section in this post.

FYI ​@Sudhanshu ​@marekkoszlak ​@Adrian Raposo 

Hey Community! 👋

We’ve launched Champion Integration in Customer Communities.

Refer to the Q2 2026 (May-July) Product Release and Knowledge Base Updates section in this post.
FYI ​@Larry ​@kcronin ​@Adrian Raposo 

Hey Community! 👋

We’ve launched following features as GA release.

• Find Answers Instantly with AI-Powered Search
• Track Search Performance with the Search Analytics Dashboard
• Add Suggested Questions to Your Community Search Banner

Refer to the Q2 2026 (May-July) Product Release and Knowledge Base Updates section in this post.
FYI ​​@kcronin ​@Adrian Raposo ​@Graeme Rycyk 

Hey ​@mdfahd I checked the release notes, but I am still not sure I undertsand what Suggested Questions is, could you expand please?

Nevermind! I found what it is. It's the search banner widget which can be configured with 3 questions. Like it is the case on the GS support community:

It would be nice to be able to configure the color of this, as in our case we have a light background and the buttons are barely visible:

Nevermind! I found what it is. It's the search banner widget which can be configured with 3 questions. Like it is the case on the GS support community:

It would be nice to be able to configure the color of this, as in our case we have a light background and the buttons are barely visible:

 

​@Graeme Rycyk some helpful feedback on the styling element of suggested search.

​@kcronin thanks!

For anyone interested, you can modify it via custom CSS using the following elements:

.live-search-suggested-questions__text {

    color: #909ceb;

}

.live-search-suggested-questions__item {

    background: hsl(229.24deg 97.02% 78.54% / 16%);

}

.live-search-suggested-questions__try {

    color: #909ceb;

}

.live-search-suggested-questions__item:hover {

    background: hsl(229.24deg 37.26% 92.7% / 99%);

}