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Overview of Latest Product Releases and Knowledge Base Updates

Forum|Forum|2 years ago
August 9, 2024
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This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.

Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q3 2026 and Q2 2026 is currently available. When Q4 2026 starts, Q2 2026 data will be removed.

Latest Product Release

This table lists the new features and enhancements launched in Customer Communities.

Q3 2026 (August - October)

New Feature / Enhancement	Release Date
Export Personal Data Directly from Your Community Profile	August 13, 2026

Q2 2026 (May - July)

New Feature / Enhancement	Release Date
View Accurate All-Time Vote Counts in Idea Export v2	July 31, 2026
Out-of-the-Box Community Dashboards Are Now Generally Available	July 31, 2026
Explore Deeper Community Insights with Enhanced Out-of-the-Box Dashboards	July 31, 2026
Map More CS Objects in Profile Field Mapping	July 31, 2026
Widget Visibility Renamed to Personalization With Refreshed Audience Options	July 29, 2026
Engage in Richer Conversations With Threaded Replies	July 29, 2026
Store Plain-Text Configuration Values Alongside Secrets in Developer Studio	July 29, 2026
Find Answers Instantly with AI-Powered Search (General Availability)	July 22, 2026
Track Search Performance with the Search Analytics Dashboard (General Availability)	July 22, 2026
Add Suggested Questions to Your Community Search Banner	July 22, 2026
View Community Engagement Data in Champion	July 21, 2026
Apply Custom Layouts to Any Community Page	June 16, 2026
Customize Page Layouts Per Language Variant	June 16, 2026
Expose Topic Pages to Search Engines Using Sitemap Index	June 16, 2026
Rename Languages in the Community	June 16, 2026
Map Community Profile Fields to Skilljar	June 16, 2026
Control What API Connectors Return to the Front End	June 16, 2026
Interact with Community Data Through the Gainsight Community MCP [Beta]	May 27, 2026
Forethought AI Agent for Enhanced	May 27, 2026
Screen New User Profiles with AI-Powered Moderation	May 13, 2026
Track AI Answer Engagement in Search Analytics	May 13, 2026
Hyperlink Images in the Rich Text Editor	May 13, 2026

Knowledge Base Updates

This table lists the newly published and updated articles in the knowledge base.

New Article: New knowledge base articles explaining new feature launch.
Update Article: Existing knowledge base articles which have undergone significant changes or are impacted by a product release enhancement.

Q3 2026 (August - October)

Article Title	Published Date / Last Updated On	New Article / Updated Article
Manage Your Profile and Account Settings	August 13, 2026	New

Q2 2026 (May - July)

Article Title	Published Date / Last Updated On	New Article / Updated Article
Audience Dashboard	August 18, 2025	No Update
Content Dashboard	August 18, 2025	No Update
Engagement Dashboard	August 18, 2025	No Update
Product Feedback Dashboard	August 18, 2025	No Update
Q&A Dashboard	August 18, 2025	No Update
Self-Service Dashboard	August 18, 2025	No Update
User Dashboard	August 18, 2025	No Update
Subscription Status Dashboard	March 03, 2026	No Update
Subscription Trends Dashboard	March 03, 2026	No Update
Audience Dashboard KPIs – Query Reference for CC Data Lake	August 18, 2025	No Update
Content Dashboard KPIs – Query Reference for CC Data Lake	August 18, 2025	No Update
Engagement Dashboard KPIs – Query Reference for CC Data Lake	August 18, 2025	No Update
Q&A Dashboard KPIs – Query Reference for CC Data Lake	August 18, 2025	No Update
Self-Service Dashboard KPIs – Query Reference for CC Data Lake	August 18, 2025	No Update
User Dashboard KPIs – Query Reference for CC Data Lake	August 18, 2025	No Update
Moderate Threaded Replies in Customer Communities	July 29, 2026	New
Widget Visibility	July 29, 2026	Update
AI Answers in Customer Communities	July 22, 2026	Update
Search Analytics Dashboard	July 22, 2026	Update
Customer Communities and Champion Integration	July 21, 2026	New
Getting started with the homepage	June 16, 2026	Update
Create a Localized Homepage	June 16, 2026	Update
Configure Language Settings	June 16, 2026	Update
Configure CC-to-Skilljar Field Mapping	June 16, 2026	New
Forethought AI Agent in Customer Communities	May 27, 2026	New
Set up Gainsight CC MCP	May 27, 2026	New
Configure User Profile Moderation	May 13, 2026	New
Search Analytics Dashboard (BETA)	May 13, 2026	Update