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mdfahd
Gainsight Employee ⭐️⭐️
August 9, 2024

Overview of Latest Product Releases and Knowledge Base Updates

  • October 19, 2026 at 6:02 AM
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This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.

Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q3 2026 and Q2 2026 is currently available. When Q4 2026 starts, Q2 2026 data will be removed.

Latest Product Release

This table lists the new features and enhancements launched in Customer Communities.

Q3 2026 (August - October)

 

New Feature / Enhancement Release Date
Connect AI Assistants to Your Community with the Gainsight Community MCP [GA] October 19, 2026
Forethought AI Agent for Enhanced Community Search [GA] October 14, 2026
Manage Content and Ideas with CC MCP Write Tools October 14, 2026
Export Total Gamification Points for Each User October 07, 2026
Configure Multiple SSO Methods for End Users September 25, 2026
Protect Your Community with Automatic Image Moderation September 25, 2026
Build and Preview Community Widgets Locally with the Developer Studio CLI September 24, 2026
Assign Community Roles Automatically from CS Data September 24, 2026
Map Community Profile Fields to CS Data in Fewer Steps September 24, 2026
Customize Content Types Counted in the Self-Service Score September 24, 2026
Translate Category Titles Across All Enabled Languages September 24, 2026
Read Community User Data in the Browser with the Web SDK September 24, 2026
Expand Category Depth Up to Five Levels in Community and Knowledge Base September 17, 2026
Export And Import Phrases in Bulk September 01, 2026
View Moderation Activity in the New Moderation Dashboard August 19, 2026
Improve Content Discoverability with AI-Assisted Tagging August 19, 2026
Export Personal Data Directly from Your Community Profile August 13, 2026

Q2 2026 (May - July)

 

New Feature / Enhancement Release Date
View Accurate All-Time Vote Counts in Idea Export v2 July 31, 2026
Out-of-the-Box Community Dashboards Are Now Generally Available July 31, 2026
Explore Deeper Community Insights with Enhanced Out-of-the-Box Dashboards July 31, 2026
Map More CS Objects in Profile Field Mapping July 31, 2026
Widget Visibility Renamed to Personalization With Refreshed Audience Options July 29, 2026
Engage in Richer Conversations With Threaded Replies July 29, 2026
Store Plain-Text Configuration Values Alongside Secrets in Developer Studio July 29, 2026
Find Answers Instantly with AI-Powered Search (General Availability) July 22, 2026
Track Search Performance with the Search Analytics Dashboard (General Availability) July 22, 2026
Add Suggested Questions to Your Community Search Banner July 22, 2026
View Community Engagement Data in Champion July 21, 2026
Apply Custom Layouts to Any Community Page June 16, 2026
Customize Page Layouts Per Language Variant June 16, 2026
Expose Topic Pages to Search Engines Using Sitemap Index June 16, 2026
Rename Languages in the Community June 16, 2026
Map Community Profile Fields to Skilljar June 16, 2026
Control What API Connectors Return to the Front End June 16, 2026
Interact with Community Data Through the Gainsight Community MCP [Beta] May 27, 2026
Forethought AI Agent for Enhanced May 27, 2026
Screen New User Profiles with AI-Powered Moderation May 13, 2026
Track AI Answer Engagement in Search Analytics May 13, 2026
Hyperlink Images in the Rich Text Editor May 13, 2026

 

Knowledge Base Updates

This table lists the newly published and updated articles in the knowledge base.

  • New Article: New knowledge base articles explaining new feature launch. 
  • Update Article: Existing knowledge base articles which have undergone significant changes or are impacted by a product release enhancement.

Q3 2026 (August - October)

 

Article Title Published Date / Last Updated On New Article / Updated Article
Set Up Gainsight CC MCP October 19, 2026 Update
Forethought AI Agent in Customer Communities October 14, 2026 No Update
Use CC MCP Write Tools October 14, 2026 New
User & Activity Exports in Exports v2 User, Logins, and Moderation October 07, 2026 Update
Configure Multiple SSO Methods of the Same Protocol September 25, 2026 New
Configure Category Localization for Multi-Language Communities September 24, 2026 New
Configure CS-Based Role Assignment September 24, 2026 New
Configure User Profile Field Mapping September 24, 2026 Update
Self-Service Dashboard September 24, 2026 Update
Configure Community Section September 17, 2026 No Update
How to Export and Import Phrases September 01, 2026 New
Moderation Dashboard August 19, 2026 New 
Enable and Use AI Tags August 19, 2026 New
Manage Your Profile and Account Settings August 13, 2026 New

Q2 2026 (May - July)

 

Article Title Published Date / Last Updated On New Article / Updated Article
Audience Dashboard August 18, 2025 No Update
Content Dashboard August 18, 2025 No Update
Engagement Dashboard August 18, 2025 No Update
Product Feedback Dashboard August 18, 2025 No Update
Q&A Dashboard August 18, 2025 No Update
Self-Service Dashboard August 18, 2025 No Update
User Dashboard August 18, 2025 No Update
Subscription Status Dashboard March 03, 2026 No Update
Subscription Trends Dashboard March 03, 2026 No Update
Audience Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Content Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Engagement Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Q&A Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Self-Service Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
User Dashboard KPIs – Query Reference for CC Data Lake August 18, 2025 No Update
Moderate Threaded Replies in Customer Communities July 29, 2026 New
Widget Visibility July 29, 2026 Update
AI Answers in Customer Communities July 22, 2026 Update
Search Analytics Dashboard July 22, 2026 Update
Customer Communities and Champion Integration July 21, 2026 New
Getting started with the homepage June 16, 2026 Update
Create a Localized Homepage June 16, 2026 Update
Configure Language Settings June 16, 2026 Update
Configure CC-to-Skilljar Field Mapping June 16, 2026 New
Forethought AI Agent in Customer Communities May 27, 2026 New
Set up Gainsight CC MCP May 27, 2026 New
Configure User Profile Moderation May 13, 2026 New
Search Analytics Dashboard (BETA) May 13, 2026 Update

 

    64 replies

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    mdfahd
    mdfahdAuthor
    Gainsight Employee ⭐️⭐️
    October 7, 2026

    🎉 New in Your Community: October 07 Release

    We've shipped a set of updates this release:

    • Export Total Gamification Points for Each User

    Refer to the Q3 2026 (August-October) Product Release and Knowledge Base Updates section in this post
    FYI ​@Aleksandra ​@Adrian Raposo ​@kcronin ​@Snigdha Adiraju 

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    Mohammed Fahd - Sr. Technical Writer
      mdfahd
      mdfahdAuthor
      Gainsight Employee ⭐️⭐️
      October 14, 2026

      🎉 New in Your Community: October 14 Release

      We've shipped a set of updates this release:

      • Manage Content and Ideas with CC MCP Write Tools

      Refer to the Q3 2026 (August-October) Product Release and Knowledge Base Updates section in this post
      FYI ​ ​@Adrian Raposo ​@kcronin ​@Snigdha Adiraju ​@Yoeri 

      Translate
      Mohammed Fahd - Sr. Technical Writer
        mdfahd
        mdfahdAuthor
        Gainsight Employee ⭐️⭐️
        October 19, 2026

        🎉 New in Your Community: October 14 Release

        We've shipped a set of updates this release:

        • Gainsight CC MCP is now Generally Available

        Refer to the Q3 2026 (August-October) Product Release and Knowledge Base Updates section in this post.

        FYI ​@Yoeri ​@Graeme Rycyk ​@kcronin ​@Adrian Raposo 

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        Mohammed Fahd - Sr. Technical Writer
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