Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6164 Ideas

    sam_buddery
    sam_budderyGainsight Employee ⭐️⭐️

    Version naming for articlesNew Idea

    It would be good to be able to change the name of the article version, add some internal notes and also roll back to a previous version

    0
    sam_buddery
    Forum|Forum|1 year ago
    hillarydj
    hillarydjContributor ⭐️⭐️⭐️

    Ability to Edit CTA Name in c360 Side BarNew Idea

    Ability to edit the CTA name in the new c360 side bar.With the new side bar - we are able to make update to tasks, task names, etc.However, in order to edit the CTA name, we have to click on the name - which opens up a new page.If we are able to edit the CTA name in the c360 side bar, it would streamline CSM workflows. Thanks!

    1
    Forum|Forum|1 year ago
    hrobinette
    hrobinetteExplorer ⭐️

    Don't allow user to complete course until assignments have been gradedNew Idea

    During the course, a user can complete assignments. In some cases they need to be manually graded. For example, they share a link to a CPQ quote they created and I would need to verify it is correct. It would be great to not allow them to complete the course until I approve the assignment. This would allow for better control over making sure everything has been completed. 

    0
    hrobinette
    Forum|Forum|1 year ago
    ndollimo_btContributor ⭐️⭐️⭐️

    API - Idea votes should also return the date that the vote was submitted.New Idea

    Currently when retrieving ideas from the Community API, the votes will be included as an array of user ID values. It would be good to also include the date that the vote was submitted. This information is very useful for viewing votes over time during reporting. Current response data structure:  

    0
    Forum|Forum|1 year ago
    balajibv
    balajibvContributor ⭐️⭐️⭐️

    Rule Engine PriorityNew Idea

    Since our only solution to join two tables is Data Designer, we do end up with multiple DD that needs to run on a daily basis. Despite scheduling them in different times, there is only 24 hrs in a day!So it would be good to assign a Priority score so that if there are multiple DD / Rule that has to run at the same time, the engine can use the Priority score to move the important ones to the top?While we are there, it would help if we can add a flag “Run during lean times” where the Rules Engine

    0
    balajibv
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    AbidGainsight Employee ⭐️

    Emails got triggered to the participants from multiple steps one after the other after the program was published due to bot clicksNew Idea

    Hi Team,In a program the branching was configured based on the clicks but due to bot clicks the participant started moving forward and reached end of the journey in very less time. Requesting product team to enhance the behaviour to avoid the issue that can happen due to bot clicks.

    0
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago
    pkiddContributor ⭐️

    Conditional/branching Fields in 360New Idea

    It would be useful to have conditional or branching fields that appear only when another field is filled in to reduce clutter on 360 pages. For example, if an account has a partner associated to it, we would like a “Partner ID” field to appear when the Partner field is not null. If the customer is on-prem, a field that indicates their hosted location should be hidden for any SaaS customers. We have many more similar use cases for this. It causes some confusion for CSMs when we display too many fields that are not applicable for certain accounts. 

    1
    Forum|Forum|1 year ago
    DebraBContributor ⭐️

    Survey Engagements - Automatically End When Response Rate MetNew Idea

    With Engagements, particularly Survey types, it would be useful if there was a way to define the rules to automatically end the engagement after a certain # of responses or response rate has been reached.This may be useful for other engagement types as well but most applicable when running surveys. It would be great if we could define a threshold or response rate to use as criteria for automatically ending the engagement.Thanks

    0
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    AnkitaGainsight Employee ⭐️

    CS Crank Up Webinar Recap: Supercharge Your Sales Pipeline: Leveraging CSQL for Customer Success-Sourced LeadsNew Idea

    In the recent Gainsight Crank Up webinar @Ankita and @sharon talked about what CSQLs are, why they’re important, how they work, how Customer Success can contribute to revenue growth, the importance of cross-functional collaboration between CS and Sales teams, and best practices for developing a successful customer success-led sales program.Here are the topics that were covered during the webinar:What is a CSQL?A Customer Success Qualified Lead (CSQL) is a lead identified by the Customer Success (CS) team as a potential opportunity for expanding revenue, whether through upsells, cross-sells, or renewals. Unlike traditional leads sourced by marketing or sales, a CSQL is driven by the CS team’s direct interactions with customers, their understanding of customer needs, and their ongoing relationship management.Why are CSQLs Important?CSQLs are crucial because the CS team is in a prime position to spot growth opportunities within existing customer accounts. By leveraging their in-depth knowledge of customer satisfaction, product usage, and business objectives, CS teams can identify when a customer is ready for additional services, features, or higher-tier products. This insight turns customer success into a revenue-driving function, aligning it closely with sales.How Does a CSQL Work?The process typically begins with the CS team monitoring key customer metrics, like product adoption, usage patterns, or NPS (Net Promoter Score). When these metrics signal potential upsell or cross-sell opportunities, the CS team qualifies the lead based on its likelihood to convert into revenue. The lead is then passed on to the sales team for follow-up and closing.Some organizations may automate this process by integrating their CS and CRM tools, allowing both teams to collaborate seamlessly and track the progression of CSQLs through the sales pipeline.Key Benefits of CSQL: CSQLs offer a range of benefits that help both customer success and sales teams drive growth and build stronger customer relationships:1. Better Lead Quality   CSQLs are often higher-quality leads because they are sourced directly from customer success teams who have a deep understanding of the customer’s current needs and potential future requirements. As a result, these leads tend to have a higher conversion rate than cold leads generated by marketing.2. Shorter Sales Cycles   Since the CS team has already built a trusted relationship with the customer and qualified the lead based on real-time data, the sales cycle for CSQLs is generally shorter. Customers already understand the value of the product and are more open to additional solutions, making it easier for sales teams to close deals.3. Alignment Between Sales and Customer Success   The CSQL process fosters better collaboration between sales and customer success teams. By working together on revenue opportunities, both teams are more aligned in their goals, ensuring a smoother handoff and higher likelihood of customer satisfaction.4. Increased Upsell and Cross-sell Opportunities   CSQLs are particularly effective at driving upsell and cross-sell opportunities. Customer success teams have the unique ability to identify these opportunities by understanding the customer’s journey, their pain points, and how additional products or services can solve them.5. Reduced Customer Churn   When customer success and sales work together on CSQLs, there is a stronger focus on customer outcomes. By consistently delivering value through the right product recommendations, companies can reduce the risk of churn, while also increasing customer lifetime value (CLTV).Don't Miss OutIf you couldn't attend the webinar, don't worry! You can watch the recording and embark on a journey towards unparalleled customer engagement. Stay tuned for more exciting updates and events from our team!We look forward to seeing you at our future webinars! 🚀🔥 

    0
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago
    balajibv
    balajibvContributor ⭐️⭐️⭐️

    Scheduled Reports only comes as LinkNew Idea

    When you schedule a report, the email we get is a link to the generated report. This defeats the purpose of this scheduling in the first place.Can we have the report itself as whatever format chosen, as an attachment to the email.This is very important as we need to deliver “status” reports to ELT and they want it in an email. They are NOT going to click a link, download it and then open. Especially on the phone. 

    0
    balajibv
    Forum|Forum|1 year ago
    TamararContributor ⭐️⭐️⭐️

    Custom buttons as cards, without needing codeNew Idea

    I've been working on an engagement similar to the one created by the Gainsight team. I've used the sample code from this article. I'd like to propose a feature that could make our lives a lot easier and our interfaces more visually appealing. Currently, creating custom buttons requires us to dive into HTML and CSS, which, while functional, don't look good.Would it be possible to integrate a custom button editor directly into the Gainsight PX editor? This would allow us to easily insert and define button actions and customize styling without touching the code. TLDR: Want to create an engagement like in picture, don't want to edit code. 

    0
    Forum|Forum|1 year ago
    celineleserContributor ⭐️

    Adding a hyphen = bullet pointsNew Idea

    It would be great if when I am adding an activity to a timeline that I if I start a bulleted list with a hyphen that it automatically formats in the textbox to a bulleted listcurrently it looks like this:-fdsjds (with a space inbetween the hyphen and the text)and I would like for it to default to this:fdsjds

    0
    Forum|Forum|1 year ago
    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Allow Localization of Survey Theme FieldsNew Idea

    Hi Team,We’d love for a gap in survey localization to be resolved. While we can localize sections and their contents as well as questions, it’s not possible to localize fields located in Survey Theme.For example: the survey header cannot be translated. The footer can also not be translated. Example footer with Privacy Information:I can’t localize my Survey Title. My workaround is to use the description field for it but it only works if the survey is in two languages.In the below screen, I can’t localize my privacy statement (which would make more sense to show in the survey language (especially the privacy policy).  Can we please bring localization to theme fields?Thank you!A!

    1
    heather_hansen
    Forum|Forum|1 year ago
    bfoleyHS
    bfoleyHSContributor ⭐️⭐️⭐️⭐️

    Improve Gong Synced Activity & Manual Timeline Activity Merge Behavior - Call Duration LostNew Idea

    Via Support:“As per the current behavior, Timeline activity Call Duration field will have a null value when a merge occurs (between a Gong synced call and a manual Timeline activity) if the user who created the manual activity did not fill the duration field. However there is no workaround to avoid this scenario other than creating the manual activities after 15 minutes of Gong call.”This introduces a large data quality issue, because the behavior of this merge is discarding duration values that we already have synced from Gong as an accurate value in Timeline, and instead chooses to prioritize null duration values. Why would the merge action prioritize a null value when a previously validated source of this data, direct from Gong, exists? We now have hundreds of records where the call duration is null, and we would normally have all of this data if the merge with another Timeline activity didn’t remove the values that were already there.Please consider changing this merge behavior to always prioritize a call duration value in there is already one populated in one of the two activities being merged.

    1
    cmultanen
    Forum|Forum|1 year ago
    Kgastaldo
    KgastaldoHelper ⭐️⭐️⭐️

    Tiered Access to IdeasOpen

    We’re rolling out ideation to our employees and partners first, then opening it up to customers. I’d like the ability to give customers read-only access to ideas. Ideally, we’d be able to tier idea permissions like the rest of the community:Ability to seeAbility to like/voteAbility to create new ideas

    3
    Forum|Forum|1 year ago
    ajprince
    ajprinceContributor ⭐️⭐️⭐️⭐️

    Ability to Transpose ReportsNew Idea

    We would like the ability to transpose (flip the columns and rows) tabular reports. This will allow us to better display data to our end users.One use case that we are currently encountering for this request is our annual loyalty survey. We receive a few responses per customer for this survey, but include many questions that we’d like to display to our CSMs in the C360. Displaying each question response horizontally is not a good experience, as it requires horizontal scrolling from the user to view all of the survey results in one screen. I can imagine many more use cases where this would be helpful and can imagine other customers would benefit from this enhancement as well.

    3
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    AbidGainsight Employee ⭐️

    GS-Assit: Display the emails in TO list first followed by emails in CC section while resolving and identifying the accounts.New Idea

    Hi Team,Currently there is no defined order to display the list of emails when they are resolved and listed with account details. It would be really helpful if the emails in the TO section are listed first as they are primary criteria to associate to account.

    0
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago
    rho_ran_experian
    rho_ran_experianContributor ⭐️⭐️⭐️⭐️⭐️

    Associated Records to Timeline across Company and RelationshipNew Idea

    We use the GS Assist Outlook plugin which logs activities to the Company or Relationship Timeline based on the email recipients.  Since you cannot associate the activity to a CTA/Objective within the plugin, my users edit the activity to associate it to a CTA/Objective using the Associated Records functionality.  Unfortunately, if the activity is logged to the Relationship and the CTA/Objective resides on the Company, you cannot associate the CTA/Objective to the activity.   This is a major pain point for my team.  Is there any plan to expand the records GS will search for in the Associated Records field on the activity?

    2
    ChiragJ
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    AbidGainsight Employee ⭐️

    Need to click other than on label name and add the comment to add comment in survey question.New Idea

    Hi Team,With existing design to add a comment to survey question , one need to click other than on label name and add the comment.There is no hint and suggestion on the screen where the survey responders need to click to enable comment section as a result it provides an impression like the comment section is not getting enabled.Requesting team to improve the user experience while adding a comment to survey question by adding hint/suggestion where they can click to enable the comment. 

    1
    ahuston
    Forum|Forum|1 year ago
    bradley
    bradleyExpert ⭐️

    Allow Field Comparison in Cockpit View FiltersNew Idea

    Basically what the title says. Currently, when setting up a Cockpit View, even in advanced mode I’m limited to Field, Operator, and Value: I would prefer to have the ability to do something like we have almost everywhere else we can set up a filter:Please add the Input Type option on Cockpit View filters

    1
    romihache
    Forum|Forum|1 year ago
    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Allow updating values on picklists when disabled value is activeNew Idea

    In the realm of data’s grand domain, A challenge rises, causing strain. Multi picklist fields, once so bright, Now shrouded in a shadowed plight.Disabled values, locked in place, No manual touch, no rule’s embrace. Engineering’s decree, support’s refrain, “Expected behavior,” they maintain.Yet once, in days of yore, it seems, We could update, fulfill our dreams. Now hindered by this puzzling stance, Our data’s growth, it can’t advance.To remove the old, to bring the new, This simple task, we can’t pursue. A call to arms, for sense to reign, To free our records from this chain.Oh, let the fields be free once more, To update, change, and to explore. For in this epic data quest, We strive to make our systems best. In short, we can’t update records where a disabled value is selected in a multi-select picklist field. Engineering and support claim it’s expected.It doesn’t seem to make any sense to prevent the removal of said value, and to prevent the update of the record with new updated values, making these records locked forever until we re-enable values to make a batch CSV upload to correct the problem… Thanks! A

    3
    bradley
    Forum|Forum|1 year ago
    Alistair FIeld
    Alistair FIeldExpert ⭐️

    Choice of Preset AvatarsNew Idea

    It would be great to add a selection of avatars as options for users instead of uploading their own avatars. I.e. when a user updates their profile and wants to add a profile image, they can pick from a selection of provided avatars. While I understand there are random color avatars + initial. I would rather have random image avatars for each individual.  

    0
    Alistair FIeld
    Forum|Forum|1 year ago
    johntrask_bt
    johntrask_btHelper ⭐️

    Gong AI - Rules Engine - SentimentNew Idea

    We recently enabled the Gong Meeting Assist AI feature. The data is fantastic. I was looking at the Timeline object and noticed that the Sentiment (Green Positive text in the screenshot) is not a field in the object. It would be fantastic if it was, then we could use the Rule Engine to create a CTA automatically for any Negative Sentiments that come in.An example would be; a PM has a call with a customer that is part of the Digital Teams account purview, if I could create a CTA off that Sentiment and assign it to the Digital Team, then we could see it faster and act on it.  

    4
    Forum|Forum|1 year ago
    stefanoboniContributor ⭐️⭐️

    Add permission to change start datesNew Idea

    Hi all, right now ‘start date’ can only be modified for Objective CTAs in the Gantt chart. I would argue that this is operationally inefficient, as many CSMs handle multiple accounts and  having to go inside each and every success plan to change the start date requires time.Also, for a CTA that is not an Objective CTA it’s not possible to change the Start Date as it would always be equal to the Created Date. What is the benefit of this? Due dates can be changed whenever so why can’t we do the same for Start Dates? Thank you.

    0
    Forum|Forum|1 year ago
    chrysten.rivasExplorer ⭐️⭐️

    View open CTAs while using GS Outlook Plug inNew Idea

    Would it be possible to show the open CTA for an account Relationship when using the GS plugin in Outlook? That way users can assign the email directly to the CTA they are working on via Outlook.

    0
    Forum|Forum|1 year ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Staircase AI
    • Gainsight PX
    • Gainsight CC
    • Skilljar by Gainsight
    • Gainsight CE

    Terms & ConditionsAccessibility statement