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    Idea Pipeline

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    6159 Ideas

    tim_23349f
    tim_23349fContributor ⭐️⭐️

    Date field Gainsight SurveyDevelopment

    I'd like to be able to have a recipient answer a survey question with a date. i.e. The question is "can you give us an estimated target completion date?". I'd like to be able to collect a date object from that response so I can trigger time-centric CTAs. I'm collecting a text field now that at least gets me the info but if I could collect a date field I think I could take it a step further.

    34
    romihache
    Forum|Forum|3 months ago
    mobrien14
    mobrien14Helper ⭐️

    Staircase: Hide/Remove Fields & Unneeded Engagement TypesNew Idea

    Hey all 👋🏻We’re in the middle of our Staircase implementation and have already received feedback from some of our CS leaders around the lack of customization for some areas of the Staircase account view. Namely:The inability to hide standard fields from the overview section at the top (i.e., Journey Phase, APP ID, etc.) that we’re not planning to have loaded to at this moment. Not sure if this would fall under the idea here Inability to remove specific engagement types (i.e., Chats) that we don’t utilize and thus will never have data for. Our users are much more accustomed to the configuration options with CS and would love to see this flexibility expanded to Staircase. Appreciate it!

    1
    dcassidy
    Forum|Forum|3 months ago
    garg.kartik789
    garg.kartik789Contributor ⭐️

    Ability to pin, star & clone an activity on TimelineNew Idea

    Gainsight should provide an ability to pin, star & clone an activity on Timeline.

    2
    Forum|Forum|3 months ago
    dcassidy
    dcassidyHelper ⭐️⭐️

    Can the new Welcome emoji be toggled off anywhere?Open

    Is there a way that we can toggle off this emoji? It’s not being well-received by my end users, who view it as unprofessional.  

    8
    bradley
    Forum|Forum|3 months ago

    Allow for groups to be archived/unarchivedDiscovery

    We utilize groups for a lot of things and I’d love to have a way to be able to archive/unarchive a group once a group is no longer needed while still retaining the valuable content in that group should it want to be referenced or resurrected later. You can think of this being similar to how a channel can be archived in Slack.This would do a couple things:it would remove the group from the overall groups list in Destination it would move the group from the main list in Control to some sort of archive list or grouping or indicate the group as archived vs. active it would retain the topics in that group should someone want to reference and also could automatically remove the members that were part of the group and notify them that it has been archived.Some examples for us:we use groups for betas. At the end of the beta, we’d like to be able to archive the group so it no longer appears in our list of groups while still retaining the topics created in that group for reference by our product team should it be needed. Today we have to instead move a bunch of topics to a hidden category, then delete the group and this is all manual work. we may create a group, then find out that it’s not delivering the expected value (e.g. a group for a city/region). It may be helpful to get it off the site, remove and notify the members, and retain the content should the group want to be resurrected again in the futureI’d see this applying to any group type - public, private, or hidden.

    14
    Forum|Forum|3 months ago
    erin.brisson
    erin.brissonContributor ⭐️⭐️⭐️⭐️⭐️

    Ability to Archive GroupsDiscovery

    I have a bunch of groups that are no longer active but the only option I have now to remove the group is to delete it entirely. However, you can’t delete a group if there are posts in it, so you have to remove the posts before you can delete it.  I don’t want to delete the group but it’s the only option to remove old groups. Therefore, I’d love for there to be a way to Archive Groups so we can still see them and who was in them on the backend, but once they are archived, the members get removed from them so it no longer shows up in their Groups.    

    2
    Forum|Forum|3 months ago
    jonchenContributor ⭐️

    Notifications for Followed User ActivityOpen

    The community already lets users follow other members, but right now that feature seems limited. Based what I could find, following someone only bookmarks their profile so you can manually check their activity, and it controls whether that person can send you a private message. It does not trigger any notification when they create a new post, nor does it surface their content in any kind of feed.We'd like to see the follow feature expanded so that when a followed user publishes a new topic or post, the follower receives a notification through email and/or the in-app notification center. This would be especially valuable in communities where certain contributors, like superusers, product managers, or company employees, consistently share high-quality content such as feature releases, deprecation notices, or expert advice. Right now, the only way to keep up with a specific person's output is to visit their profile and scroll through their activity, which most users won't do regularly. Tying notifications to the existing follow functionality would give the feature a purpose that matches what users already expect it to do.

    3
    Forum|Forum|3 months ago
    SaiRajContributor ⭐️

    Include Email Attachments in Auto Email Capture / Push TimelinesNew Idea

    Problem StatementWe recently enabled the Push Timelines to Gainsight capability from Staircase AI and have seen significant value in automatically capturing customer interactions as Timeline activities.However, one key limitation is that email attachments are not included when emails are automatically pushed to Gainsight. In many cases, important customer documents such as presentations, reports, meeting notes, project plans, contracts, and supporting materials are attached to these emails and provide critical context for customer engagements.Current ImpactBecause attachments are not transferred automatically:CSMs must manually download attachments from their email client. They then need to edit the Timeline activity and re-upload the files into Gainsight. This creates additional administrative work and reduces the efficiency gains provided by Auto Email Capture. There is also a risk that important attachments are missed, resulting in incomplete customer records.Suggested EnhancementEnhance Auto Email Capture / Push Timelines functionality to automatically include email attachments when creating Timeline activities in Gainsight.Potential options could include:Automatically attaching supported file types to the Timeline activity. Providing an option to enable or disable attachment syncing. Applying configurable size limits to manage storage consumption. Displaying attachment links when direct file uploads are not feasible.Business ValueReduces manual effort for CSMs and TAMs. Improves completeness and accuracy of customer records. Ensures critical customer documentation is preserved alongside related communications. Increases adoption and value of Auto Email Capture and Push Timelines capabilities. Provides a more seamless experience for customer-facing teams.We would love to see attachment support included in a future roadmap release.

    1
    Jef Vanlaer
    Forum|Forum|3 months ago
    Jef Vanlaer
    Jef VanlaerHelper ⭐️⭐️⭐️

    Spaces: disable filtering optionNew Idea

    When sharing a report with customers through Spaces, they can add/update the filters on the report. In the process, they can see all fields on the object used in the report (and all objects accessible through lookups).It is not desired that customers know all data points we have on a Company/Relationship, for example. By playing around with the filters (e.g, using > on numeric fields and changing the limit iteratively), they could even figure out what the value of a field is. Definitely not desired!

    9
    dayn.johnson
    Forum|Forum|3 months ago
    Maxime_MContributor ⭐️⭐️

    Add “Quote” option to the original post in a threadNew Idea

    Our users have shared their feedback on the Quote option, which is currently available only on replies and not on the original post of a thread. This creates an inconsistency in the user experience and forces users to manually copy and paste content when they want to quote the opening message (when using the quote feature in the text editor).It would be great to have the Quote option on the original post as well, as it would make quoting consistent across all posts in a thread.Topic:Reply:  

    0
    Forum|Forum|3 months ago
    kcsp
    kcsp

    Ability to Move Timeline Activities Across AccountsReleased

    There are instances where a CSM enters a timeline activity to an account, but it was added to the wrong account and needs to move to another account. There's currently no way to copy or move an activity to another account. The CSM has to re-enter information on the correct account, and this can be a lot of manual re-entry that would be more efficient if a "copy to" or "move to" functionality existed. 

    66
    ChiragJ
    Forum|Forum|3 months ago
    michael_sweeney
    michael_sweeneyHelper ⭐️

    Ability to add notes or modify the text in TimelineReleased

    I have been talking to a customer who would like to have the ability to allow at least the people who were tagged in the message to be able to add notes or modify the text in the Timeline view.

    7
    ChiragJ
    Forum|Forum|3 months ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Global Timeline: Admin ViewDevelopment

    Would be great as an admin if there was a view of the Global Timeline that would show me all the drafts. We are heavy users of email to timeline, and anytime I need to troubleshoot why an email didn't attach, I wind up having to become the user with the problem in order to troubleshoot. Would love to be able to see all the drafts without having to take that extra step.

    8
    ChiragJ
    Forum|Forum|3 months ago
    AndrewK
    AndrewKHelper ⭐️

    Change date format for postsClosed (Duplicate)

    It would be nice if there were a way to change the date format on community posts. For example, from “1 month ago” to “12-30-2025” or something similar. This could be a setting in control for the community or a personal setting for each user or both. (A community wide default customizable for each user) 

    3
    Sudhanshu
    Forum|Forum|3 months ago
    mhoffman127Contributor ⭐️⭐️

    Allow users to post ideas in a groupNew Idea

    We use groups to facilitate beta programs for our software. So far, it’s been really useful to have Product Managers be able to share documentation and answer questions in those groups, but we often get feedback or ideas that then end up mis-labeled as questions or discussions. Or, some users astutely create new ideas, but the ideas are then detached from any relevant conversation or context in the group. We’d like group members to be able to share Ideas within groups.

    0
    Forum|Forum|3 months ago
    Leatham
    LeathamContributor ⭐️

    Adding check-box for Marketing Consent during User RegistrationParked

    Hello, As the GDPR approaches, there is one issue that Community lacks and that is additional "check-box" and more customization towards User Registration regarding "Marketing Consent". Should the company desire to contact User, it is currently impossible to achieve this with the tools provided. With current options, it looks (at best) like this: This is by no means desired way, as there are several major issues. You cannot move this below password field You cannot change the size of the font You cannot choose only one answer (logically, 99% of new users will check NO) You cannot link conditions to the registration fields, unlike with Terms & Conditions We propose to add ability for custom "check box" at least. I am sure, that we are not the only company, that would require this. If possible, sooner than before GDPR hits the field. Cheers, Jakub Miller, O2 Czech Republic

    3
    Sudhanshu
    Forum|Forum|3 months ago
    Rodion
    RodionHelper ⭐️

    Language menuReleased

    Hi, Since we are a worldwide company we have to support our clients in many popular languages. There are a lot of users who do not speak English. They are interested in posting their questions in a local language and search for topics only in their own language. So it is hard to operate the community in English for such users. In our current Forum solution we have a mechanism to redefine text for every label of the UI in a local language and apply that .xml to the forum as a language pack. So a user can choose the language of UI, then the platform run the correspondent language pack and the user can see the forum in the chosen language. How it is organized: Every placeholder has a default name. The platform "knows" where every placeholder should be located in the UI. In the admin panel a community manager can open (or even create his own) language pack and redefine the specific placeholder text for the specific language. Like so: This way the text will be applied to every location where the placeholder is used if a user changes the UI language. To find the 'Key' of the placeholder you have to redefine, you can use a special view of the UI (also available in the admin panel). It shows all interface as a 'Keys' without the text: So a community manager can simply find a key using a search engine for the language pack in admin panel and simply redefine it. I don't think it's so hard to technically realize such tool. It would significantly improve a usability of the non-English-speaking users. And your portfolio, of course :) Hope I was helpful. Please take the idea into account. It is much more convenient for each side of a community than several separate language instances.

    8
    Sudhanshu
    Forum|Forum|3 months ago
    Claudia.WillunatContributor ⭐️⭐️⭐️

    Related topics option should be configurableOpen

    Hi,  We are using the Community most often on an iPhone and when users are trying to create a new article they are provided with a massive list of related topics, see below and on the iPhone the users will need to scroll a fair bit to actually come to the description part of the  topic they want to created.  I would like to suggest to make it optional or allow the end user to define how many related topics they would like to display like to display to their users.  @Yoeri  Tom suggested  I should tag you into this idea. Thanks for considering it.  Claudia 

    3
    Sudhanshu
    Forum|Forum|3 months ago
    banthonisz
    banthoniszContributor ⭐️⭐️⭐️

    Upload profile pic upon user creationParked

    At present, you cannot request users upload a profile picture when they create their user. It would be amazing if they could upload their profile pic when creating their account. Otherwise, they need to do so of their own volition, or I have to suggest they do that in my onboarding messaging. 

    3
    Sudhanshu
    Forum|Forum|3 months ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Gainsight CS -> CC integrationDevelopment

    Currently there is a connector for CC and Gainsight CS within CS but it is only 1 direction (CC → CS) We need a way of updating Community using CS, either via External Actions (and therefore we need to be able to authorize API connection via a Connector Job) or just by having OOB integration that adds Community related actions to rules engine. Our current use cases; Assign Credly badges to user Assign roles/permisions to user Both these products are owned by Gainsight so there should be an easy way to send data bi-directionally between them….

    8
    Aleksandra
    Forum|Forum|3 months ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Groups: Add customization options for sidebarReleased

    Currently the sidebar in Groups is hardly being utilized as a tool to show contextual content. Except from the group description and the group member list there are no additional widgets available.I propose to have the groups sidebar be customizable like the general sidebar, with the ability to add, move, remove and configure widgets, such as:Events widget HTML widget Announcement card / “featured_side”With these additions there wouldn’t be a need to build workarounds in order to e.g. promote events, feature content.

    9
    Sudhanshu
    Forum|Forum|3 months ago
    logicalhare
    logicalhareContributor ⭐️⭐️⭐️⭐️

    Add users to groups via the APIOpen

    It would be great to add users to groups via the API so that we can add group members based on programmatic conditions. For example, a user can complete a course in the Gainsight LMS and automatically be joined to a community group via the API after the webhook marks their learning path complete.

    4
    beatriz.winn
    Forum|Forum|3 months ago
    Molly.McQ
    Molly.McQHelper ⭐️

    Enable Global Filter Capabilities for Staircase Executive Dashboard in CSNew Idea

    Our team recently implemented Staircase, which we have integrated with our CS instance, and we would really like to see the Staircase Executive Dashboard support global filters. Currently, the lack of global filtering limits our ability to slice and dice the data in meaningful ways across key segments (e.g., region, team, CSM, product, customer segment/tier, etc.). This limits the dashboard’s value for operational monitoring and executive level reporting and analysis. For larger or more segmented teams/orgs, the absence of global filters creates added overhead and manual work when trying to surface meaningful targeted insights across different segments. Enabling global filters and bringing this in line with the existing CS dashboard functionality (feature parity) with the existing CS dashboard would make this view significantly more flexible and impactful. Bringing this Staircase dashboard in line with CS dashboard capabilities supports a more unified E2E experience across the CS platform. 

    2
    bradley
    Forum|Forum|3 months ago
    bradley
    bradleyExpert ⭐️

    Add Links to Ask Staircase ResponsesNew Idea

    Ask Staircase is pretty interesting, but it would be great if instead of just a wall of text, you were able to get a wall of text that linked you to the pertinent information.For example, if you ask for your top accounts at risk with a renewal in 30 days, you would get a list of the accounts with links to their account page so you didn’t have to search them up.If you asked for something topic related, maybe add a link to the account page, and the topic section specifically as well.This would help save CSMs a click, and would be useful if it could be pulled out when using the MCP so users have an easier way to jump to the accounts in question.

    2
    bradley
    Forum|Forum|3 months ago
    mitchell.gordon
    mitchell.gordonExpert ⭐️

    Ability to Schedule a Question or DiscussionOpen

    At the moment you can only schedule an Article for future publication. This is a big burden when we want to schedule something we would like an answer on (as you can only mark a solution to a question). Can you please add the functionality to schedule a Question and Discussion so community managers can communicate with their audience as they intend. 

    3
    Larry
    Forum|Forum|3 months ago

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