Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6162 Ideas

    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Search for the Trash Can in ControlOpen

    When you search for a Trashed post in Control’s content moderation, it won’t show (because it has been trashed). If you haven’t emptied the Trash Can since the post was trashed, you can look for it there. However, there’s no search in the Trash Can UI, so you just have to flip through the pages. 

    5
    danielwal_coco
    Forum|Forum|8 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Allow user to select Title or Content when searching in Moderation viewNew Idea

    I’m looking for a topic with the TITLE that includes “Known Issues”, there’s only 4-5 of them, however almost all Release Notes include a section named “Known Issues”. It’s frustrating that I cannot select “Title” (or “Content”) instead of both.  

    0
    danielwal_coco
    Forum|Forum|8 months ago
    kgodisela
    Gainsight Employee ⭐️
    kgodiselaGainsight Employee ⭐️

    Load to Scorecard History Action should support backfilling Monthly snapshot values tooNew Idea

    Currently through Load to Scorecard History Action, only weekly snapshot data can be loaded as the Time Granularity is set to Weekly by default and is uneditable.There is no provision to backfill Monthly snapshot data. Hence for the loaded weekly snapshots, there wont be any entries for Monthly snapshot which makes the data incomplete. Load to Scorecard History Action should provide the Monthly Time Granularity option too.

    1
    Forum|Forum|8 months ago
    logicalhare
    logicalhareContributor ⭐️⭐️⭐️⭐️

    Share badge to LinkedInOpen

    It would be great to give users the option to Share Badge to LinkedIn when they earn a new badge.

    6
    Forum|Forum|8 months ago
    pmccrudden
    pmccruddenContributor ⭐️⭐️

    Gainsight Assist for Outlook search improvementNew Idea

    Currently, we use Relationships in Gainsight to manage various onboarding projects. As we expand the number of project types we manage through Gainsight, it has become increasingly challenging to select the correct Relationship when logging an email to the Timeline using the Gainsight Assist Outlook plugin.Our setup includes multiple Relationships with the same name for different onboarding projects, which are ingested from Salesforce. We distinguish these Relationships using different Relationship Types. However, the Gainsight Assist plugin search only displays Company Name > Relationship Name, without additional context to identify the correct Relationship.To address this issue, it would be incredibly helpful if the search results in the Gainsight Assist plugin could be customized to display at least one more field. This additional field would provide the necessary context to easily differentiate and select the correct Relationship.If there are any existing suggestions or workarounds to mitigate this challenge, we would be very interested in learning more about them.

    6
    Forum|Forum|8 months ago
    benwanlessmenlo
    benwanlessmenloContributor ⭐️⭐️⭐️⭐️⭐️

    Multiple Gainsight API Connectors for Multiple Access KeysNew Idea

    I would like to be able to add multiple connectors of the type “Gainsight API”. This way each connection (integration) has its own Access Key.Currently If I try to add more than one I received this error message:You have reached the maximum number(1) of connections allowed for this connector. Business Use-Cases:When discontinuing a relationship with a vendor, I can revoke their specific Access Key without affecting any other users that are using that have API access.  For security reasons, if there is a breach at a specific vendor we can quickly and securely reset or revoke their access key without interrupting other business workflows. It will allow us to associate individual API calls with their source buy naming the connector separately.

    9
    Forum|Forum|8 months ago
    sam_leonard
    sam_leonardContributor ⭐️⭐️⭐️

    Import custom ZenDesk ticket fields in GainsightNew Idea

    I would like to use the same custom fields that my business has defined in ZenDesk when we link into Gainsight. I read in the FAQ that this is not currently supported, but I was wondering if there were any plans to build out a functionality for this? The ZenDesk <=> Gainsight link is great, but I need that extra level of detail to create something that'll be useful enough to encourage adoption from the organization. Thanks!

    8
    amasica1217
    Forum|Forum|8 months ago
    sam_buddery
    sam_budderyGainsight Employee ⭐️⭐️

    Add to Timeline from Zendesk WidgetNew Idea

    At the moment you can create (or link to an existing) CTA but there is not the option to log an activity in Timeline. This could be valuable for support reps to share Customer specific information that is not a task / CTA.

    6
    amasica1217
    Forum|Forum|8 months ago
    andreammelde
    andreammeldeHelper ⭐️⭐️

    Tokens and Mapping for Timeline Note TemplatesNew Idea

    It would be great to set some tokens on the Timeline Note Templates from your account.  For example, we want to set up a template for a “CSM Handoff” when the CSM changes. The leaving CSM will create, but we have some things like “ARR, Sentiment (custom fields on account,), renewal date” that we want pulled into one spot rather than the CSM going to different places. It would be great to be able to token and map like we are able to in Email Templates

    8
    bradley
    Forum|Forum|8 months ago
    nadav_shemtov
    nadav_shemtovContributor ⭐️⭐️⭐️⭐️⭐️

    Edit CTA type directly in CockpitNew Idea

    Thanks Lila. Can we consider enabling end users to change the types of CTAs that they created? Note: This conversation was created from a reply on: how do you change a type of a CTA after it is created?.

    16
    Forum|Forum|8 months ago
    katie_b
    katie_bHelper ⭐️

    Option to set order of search results (Company>Relationship>Person)New Idea

    We recently enabled P360 for a subset of our customers, but have found it makes search results challenging due to the increased number of results. We are heavy users of Relationships and 75% of the time when searching will be selecting an R360. When we search by company name now that P360 is enabled, we see the Company>Person>Relationship, since often the company name is in the email domain, so our CSMs are finding themselves always having to scroll to access the Relationships they really need. We’d like to see the search results either rearranged to Company>Relationship>Person or customizable so we can set it in that order for our instance.

    8
    Jef Vanlaer
    Forum|Forum|8 months ago
    bradley
    bradleyExpert ⭐️

    More support for Inline EditNew Idea

    Currently, in line editing in reports only supports a limited number of objects. Notably, objects and fields on those objects that have otherwise user editable fields (such as Success Plan and Call to Action) are omitted from this functionality. As an example use case, I have a need to display some details about a particular CTA on the Plan Info page of a Success Plan. I would like to then display those details on that customers C360. Because those fields are editable on the CTA itself, I should be able to allow a use to edit them on the C360 report as well (which is how I need to display it). Please allow more support for which fields/objects that can benefit from in-line editing than the handful that are supported today.

    5
    Forum|Forum|8 months ago
    Gainsight Employee ⭐️
    AvinashNethiGainsight Employee ⭐️

    Proactive Alerting for Invalid API Access Key Usage Before BlockingNew Idea

    Currently, there is no UI-based option to notify users when an Access Key becomes invalid or when repeated API calls are made using an incorrect token. This can lead to the API getting blocked after exceeding the failed attempt limit, often without advance visibility.Enhancement Request:Provide a general email alert or notification when:   Multiple API calls are made using an invalid or incorrect Access Key   The usage is approaching the blocking threshold (for example, N failed calls before blocking)Include basic details or examples of callers (if possible) to help identify the source of the invalid requestsThis proactive alerting would help customers take corrective action early and prevent unexpected API blocks, improving reliability and operational visibility.

    0
    Gainsight Employee ⭐️
    Forum|Forum|8 months ago
    andrew_biehle
    Gainsight Employee ⭐️
    andrew_biehleGainsight Employee ⭐️

    Find and replace text using rules.New Idea

    Posting on behalf of customer. Currently in rules it doesn’t appear that we have the ability to find and replace text using rules efficiently. An example is a text field with 'Test;Test'. You would find ';' and replace that with 'and'. Would be nice to have an easy ‘find and replace’ option in a transformation task or something.

    3
    john.cowles
    Forum|Forum|8 months ago
    bradley
    bradleyExpert ⭐️

    Improved JO and ReportingNew Idea

    I recently went through having to manually review close to 600 programs to determine what was actually active, what is being used, etc. While this volume is not a typical experience, it really highlighted the atrocious state JO is in in terms of reporting and bulk management and is in dire need of assistance.Rather than making posts for each one right now, here is the wish list:In the Programs List UI: More statuses than “Active” to describe programs that have not been Paused or Stopped, but are really doing nothing. Expired: I found 100+ Programs that were “Active”, and had recurring schedules, but those schedules had expired 1+ years ago. On Demand: I found 400+ programs that were either a CSV upload (yes, I know there is a Source that can tell you this) OR some type of query that was not scheduled. Have a column for scheduled start and one for scheduled stop for each program that is sortable and filterable. If a program has more than one query I’m sure there’s a way to expand that. Bonus points if, like rule executions you can set notifications for when a schedule is going to expire. Column for Schedule Description (e.g., runs daily at 4PM EST) Column for Pause On Datetime Column for Stopped On DateTime Column for Last Run Date Column for Next Run Date Column for Created Date Column for “Description” Folder Name (what folder is the Program in) and have that FILTERABLE I would especially be interested to see what programs are NOT in one or more (or any) folders. The fact you have to go into a folder or edit the program itself to see where it is is vexing. Ability to Change the columns and order you see on the list and HAVE IT STICK. The fact you can re-order columns is useful now but they aren’t sticky which is so irritating. Filters on all of the columns. Also sticky. Sorting on all of the columns. Also sticky. Programs Per page - when you change it, make it sticky. The stickiness, filtering and sorting should be per user, with an easy way to reset it. Include Timezone for all of the datetime fields, or at least somewhere on the page. (Better yet solve these problems   and    Bulk Actions in Programs List: Select All (select all that you’ve filtered, with an additional option to select ALL regardless of filter) Pause/Stop/Delete Programs(s) You can add an extra safety measure by having the admin type in the action (e.g., STOP) if they try and stop more than one at a time. This should also be behind a permission set so only some users can bulk update things - not anyone that has JO access. Toggle the Participant Sync on/off General: At least with older programs, you can’t Stop a program from a Paused state. You have to resume it and THEN stop it which is nonsense. Add a description field for each program you can edit, just like with Rules, so it shows up in the UI All of this program metadata should be available and reportable in reports as well. 

    2
    dayn.johnson
    Forum|Forum|8 months ago
    bradley
    bradleyExpert ⭐️

    Add Historic Rule Execution SummaryNew Idea

    In Horizon Rules today, execution logs are completely erased after a certain time period. I don’t just mean the actual execution files to see what records ran, I mean the fact that the rule had any execution history at all. After a certain time it’s just blank.Example:This gets confusing when you look at the Last Run Status in the Rules List UI and you see something like “Success” or “Failure”, but there’s no execution history.Same Rule:  How has it run successfully but there are no logs? Answer - they get completely erased. Maybe it’s a huge drain on infra to even keep the visual logs around, but as an admin, I still need *some* historic information about each rule in the execution history.Here’s what I would like to see in the execution logs as a cumulative summary that shouldn’t take up much processing: Run Status Success Partial Success Failure Cumulative Count 54 33 0 Last Run Date 12/25/2025 01/31/2024 N/A  This gives an admin the immediate information that the rule has in fact run at some point, what the status of the last run was, and how many times the rule has run in general. This is basically just a cumulative counter and a “last date stamp” that doesn’t need constant recalculation and should be cheap and easy to do compared to keeping years of actual log data. This would also be useful for Data Designs, JO Queries, or other similar jobs (like Rule Chains) that have some type of execution history.

    1
    bradley
    Forum|Forum|8 months ago
    nburkeHelper ⭐️

    Customer Goals - Option to Make Relationship Field Required & Ability to Add Goals from A Timeline RecordNew Idea

    We are exploring using Customer Goals for 2026. Tracking customers goals are essential for CSM’s and managing them should be easy to do. We will not be using the Metrics area as it seems to cumbersome, and for us it’s more of a Goal Status completion pattern (On track, Off track, On hold, Achieved) versus percent complete so we will just use those statuses to track the progress.   Two Ideas:Idea 1: Add the ability to have the Relationship Name field be a required field on the goal or an option to have it as an Associated record to the relationship even though added at the company level.  Reason is, we track all of our work/progress in Gainsight at the Relationship level as each Relationship represents a different product-each product has a different team of individuals within the company that use it so it’s almost like a totally separate customer.     Idea 2: Ability to add goals during the QBR Timeline entry from the calendar widget tab on HOME screen. Reason is, we will be adding goals during the QBR, which is added to our timeline via the Home/Calendar widget, but when doing so, this goes to the C360 with an Associated Record to the R360. But now we will have to go into the R360 separately and in another screen to add the goals.  It’s just too many clicks.

    0
    Forum|Forum|8 months ago
    amasica1217
    amasica1217Contributor ⭐️⭐️⭐️⭐️

    Ability to map Sender tokens in Email TemplatesNew Idea

    I couldn’t find this anywhere, but as we build more Email Templates in Gainsight for the CSMs. it would be great to be able to tokenize the Sender information so they don’t have to add it themselves everytime. CSM → Name is not always accurate & User → Name does not work that way, so we’d love to see this. Since they need to be signed in to send it, it feels like it would be possible.

    0
    amasica1217
    Forum|Forum|9 months ago
    bradley
    bradleyExpert ⭐️

    Dependency Check by MeasureNew Idea

    We have an OK dependency checker in Data Management. Analyzer exists and it’s also medium. Very useful in some cases but not exactly a universal utility/hub for Admins.One use case that I would like to have addressed, is an easier way to go from Scorecard Measure>what rule(s) set the score. This would be useful for anyone taking over a new instance, anyone mapping out an existing one, or just general day to day “where did I put that rule” needs.I know you can sort rules by Load to Score, and through obsessive naming conventions and/or folder organization you can get there. But I’d really like to just select a scorecard measure, and view dependencies from there.Why even stop at rules? Why not what reports it’s used in, or anything else? The bottom up dependency check is great when you know you’re starting point, but it would be great to have it from the top down as well.

    0
    bradley
    Forum|Forum|9 months ago
    bradley
    bradleyExpert ⭐️

    Cascade UpdateNew Idea

    This is sort of an enhancement to the “Cascade Add” idea here but the basic premise is this:If I update something in a parent task at the top of some design, I’d like that to cascade down subsequent tasks I selectFor example, I have a fetch that has 5 total merge/transform etc., tasks after it and I change a field name from My_sweet_field to My_sweet_NEW_field, I’d like that change to cascade down to all 5 subsequent tasks *should I so choose*.The same would be true for something like a data type, decimal selection, etc. Most of this is just asking for metadata to be refreshed when a change is made.This is very key when importing files from S3. It’s a huge pain to change datatype selections because you have to remove the field entirely from every step, and then make your change and add it back.Having changed you make (beyond just the addition of a new field) propagate would be a huge win.

    0
    bradley
    Forum|Forum|9 months ago
    Kimberly.HillContributor ⭐️

    Email Reminders for Live TrainingsNew Idea

    We would like to suggest that we can push multiple reminder emails to users (24 hours and 1 hour prior, for example) for live sessions.

    0
    Forum|Forum|9 months ago
    sasdtweedContributor ⭐️

    Issue with Pie Chart Data Labels in Chart EditorNew Idea

    When configuring Pie Charts in the Chart Editor, selecting “Inside” for Data Labels does not work as expected - the labels remain outside the chart.This occurs regardless of how the report is saved:“Inside” checked or unchecked “Allow overlap” checked or unchecked Both options checkedThe result:Labels stay outside the pie, shrinking the chart Numeric values appear small and sometimes cut off Excess whitespace on dashboards and home pagesImpact:This makes widgets harder to read and reduces dashboard efficiencyRequest:Please enable Data Labels to display inside the pie when “Inside” is selected and applied. This would improve readability and optimize dashboard space.  

    0
    Forum|Forum|9 months ago
    johntrask_bt
    johntrask_btHelper ⭐️

    Filter Criteria For WebHooksNew Idea

    We have recently started using Webhooks in PX to send Survey data to another system. It would be nice if we could configure the webhook to only send the data if the survey was completed. Currently, it sends the event for viewed or completed.

    0
    johntrask_bt
    Forum|Forum|9 months ago
    kmalsomContributor ⭐️⭐️

    Multi-select tasks to apply changes to all of themNew Idea

    Tasks that are manually created default to the assigned user and a due date of today. When the users add multiple tasks it would be nice for workflow to be able to multi-select the tasks and then apply changes to assignments and due dates across all the tasks that were selected.

    0
    Forum|Forum|9 months ago
    kmalsomContributor ⭐️⭐️

    AI summary field in reportsNew Idea

    We do a weekly report up to our executive leadership of highlights from customer interactions. We have a custom field that indicates the type of the timeline activity: Risk, Escalation, Watch Item, Customer Engagement, etc., We then run reports to export them and run requests in Copilot. We find that copilot misses some of them so the CSMs have to provide a summary for the reportIt would be highly beneficial that when creating reports we could put put in a field that was an AI generated summary of a field so that we could run a report and have the AI embed the summaries in the report.

    0
    Forum|Forum|9 months ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Staircase AI
    • Gainsight PX
    • Gainsight CC
    • Skilljar by Gainsight
    • Gainsight CE

    Terms & ConditionsAccessibility statement