Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6162 Ideas

    CoutrneyLK
    CoutrneyLKContributor ⭐️

    Add native "back to catalog page" button to end of courseNew Idea

    So, on the catalog pages, I noticed there's an arrow next to the academy logo that lets users go back to the previous catalog page. It is not persistent across courses though. So, here's the issue. When using the back button, the user is forced to go back through all previous navigation before getting to the catalog page. And, the in-course navigation to a catalog page doesn't exist. Once a user is done with the course, it just sits there with nowhere to go except the links in the header or the back button. The work around is to create another lesson in the course that provides the user with a link back to where you want them to go. But it would be delightful if we didn’t have to add a fake lesson and there could be another navigation button at the bottom of the course that would say back [to catalog page] and it would take the user back to the last catalog page they visited. 

    0
    CoutrneyLK
    Forum|Forum|10 months ago
    HenryHace
    HenryHaceContributor ⭐️⭐️⭐️

    Ability for the Associated People Field to be RequiredNew Idea

    Hi Team!The Associated People field is valuable for identifying client points of contact on open CTAs, especially during account transitions or when managing large books of business. It has also allowed us to send targeted communications to clients who are associated people on CTAs. Currently: The field cannot be set as required when creating CTAs. Reporting does not easily allow us to identify CTAs without at least one associated person, making it difficult to monitor user compliance. The ability to make this field required would significantly improve our processes.

    2
    HenryHace
    Forum|Forum|10 months ago
    smartinContributor ⭐️⭐️⭐️

    Meeting Summary EnhancementNew Idea

    ​@bradybluhm   Request: Can the call meeting title be added to the top of meeting prep and summaries If a csm has multiple meetings (especially with the same customer) in a day, then need the easiest manner in which to associate the summary to the correct meeting, especially as they flow into timeline via AI follow ups  Desirable:#1 whilst individual summaries get loaded to timeline, give each CSM option to either receive individual summaries OR a daily notification with all summaries added. #2 adding meeting prep and summaries to Teams notifications as per https://support.gainsight.com/Staircase_AI/Notifications/Setting_Up_Notifications_for_Microsoft_TeamsShaun 

    0
    Forum|Forum|10 months ago
    rplocki
    Gainsight Employee ⭐️
    rplockiGainsight Employee ⭐️

    Ability to define the order of views in the Forecast dropdownNew Idea

    The Views dropdown under the Forecast section displays views in an inconsistent or random order, with no option to define or control the sequence. The alphabetical sorting also seems partial or unreliable, making it difficult for users to access views in a consistent order, which affects forecast review efficiency. The ability to manually reorder views, enforce alphabetical sorting, or set a default or pinned view for all users in the Forecast section is the request. Their desired outcome is to have the ability to define or persist the order of views in the Forecast dropdown to ensure consistency and improve usability across all users.

    0
    rplocki
    Gainsight Employee ⭐️
    Forum|Forum|10 months ago
    rachelhibbardtmo
    rachelhibbardtmoContributor ⭐️⭐️⭐️⭐️

    Ability to sort months chronologicallyNew Idea

    In Report Builder, you have the ability to create a formula field to return Month name. However, you are unable to sort that field chronologically now and are stuck with months in alphabetical order which is undesirable.Months sorted alphabetically Desired order for months listed above would be:January March April June A proposed workaround is to have an additional column with the date field to sort on. However, this does not work if you have row grouping enabled for your Month name field, as sorting function sorts count of dates and does not sort the underlying dates. 

    2
    brlayman2583
    Forum|Forum|10 months ago
    kumaranbcakContributor ⭐️⭐️⭐️⭐️⭐️

    Gainsight Home Page - Reports created from Data Designers are of no use when applying filtersReleased

    Hello Team, I see that the Reports created from Data Designers are of no use in Gainsight Home Page. First of all the Data Designers don’t have the ability to have lookups to other objects. Due to this the reports created from Data Designers aren’t obeying the filters which are being used in Gainsight Homepage. This limitation is significantly reducing the usage of Gainsight Home Page. I understand that there is a workaround available, which is creating an Object instead of a Data Designer. But, the lookup limitations of Data Designer is the root cause for not using the DDs as widely as the rules. Also, I don’t think this limitation is mentioned in Gainsight Homepage FAQs.

    34
    rakesh
    Forum|Forum|10 months ago
    Cathleen
    CathleenContributor ⭐️⭐️

    Event for specific customer rolesNew Idea

    Hi,we have planned private events for certain customer roles. Other customer groups should not be able to join and register for these events.Currently it is not possible to select customer roles as a filter for the events.Is this planned in the future?is there another way to do thisThx, Cathleen

    3
    Ian Ferguson
    Forum|Forum|10 months ago
    rochelle.kamontContributor ⭐️

    Request for Enhancement: Align Student Manager Permissions with Course/Path Visibility SettingsNew Idea

    Currently, Student Manager permissions operate independently from course and path visibility settings. This creates an administrative burden, as each Student Manager's permissions must be manually updated whenever a new course or path is added to the Learning Management System (LMS).I recommend implementing a feature that automatically aligns Student Manager permissions with the established course and path visibility rules. This enhancement would streamline administrative workflows, reduce the potential for access discrepancies, and ensure that Student Managers automatically inherit appropriate permissions when new learning content is published.This change would significantly improve operational efficiency and reduce the ongoing maintenance required for user permission management.

    0
    Forum|Forum|10 months ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Images in Timeline ActivitiesParked

    It appears that when you are copying and pasting an email, the images do not also copy. We are currently adding them as attachments, but obviously, it would be more ideal to have them included in the actual email. Is that doable? Also, we are looking at turning on the BCC email option soon. Will the images still not carry over with this as well?

    32
    ChiragJ
    Forum|Forum|10 months ago
    travis_floyd
    travis_floydContributor ⭐️⭐️⭐️⭐️⭐️

    Please add the "Milestone Type Name" field to the available fields in the Timeline Advanced filters.Released

    When filtering in Timeline, we have the ability to quick filter on Activity Type of “Milestone”, but there is no further way to filter the resulting list to a specific Milestone Type via the “Advanced Filters” option in Timeline.  The “Milestone Type Name” field is not available here.  The field IS available when building a report, or using rules engine as an example.

    24
    ChiragJ
    Forum|Forum|10 months ago
    Thomas Deely
    Thomas DeelyContributor ⭐️⭐️⭐️

    Allow foreign language eventsNew Idea

    Gainsight should allow creation of events which are only visible for a foreign language. e.g. Japan events only visible for customers with Japanese language selector 

    0
    Thomas Deely
    Forum|Forum|10 months ago
    darkknight
    darkknightExpert ⭐️

    CS Spaces: Further restrictions to end user customizationReleased

    Some companies are very concerned with branding. Putting the ability to change banners, logos, colors, etc into the hands of an end user can be problematic in this regard.Right now, the following occurs:If permission bundle is limited ONLY to “Invite/Manage/Revoke users to Spaces”End User can still change the banner banner widget template End User cannot edit banner text contentIf permission bundle includes both ““Invite/Manage/Revoke users to Spaces” and “Add/Update Content within widgets in Spaces”End User can edit banner text content, BUT End User can change branding (background image and colors) AND End User can still change the banner banner widget templateThere should be a way in permission bundles that prevents end users from doing anything in spaces, except:edit banner text content (NOT change the banner layout or content) or fields that have been made editable by an admin invite users to a spaceBy Banner text content I mean the text in this space - but NOT access to the gear icon:  Also please stop, STOP,  STOP adding messages in the platform telling end users to reach out to their admin to enable something.  If something isn’t enabled, it’s typically INTENTIONAL. You’re just creating more headaches for admins!!!   

    2
    PavanCh
    Forum|Forum|10 months ago
    darkknight
    darkknightExpert ⭐️

    Gainsight CS Spaces: File attachmentsReleased

    I’m hoping this is already on the roadmap but throwing it out there anyway.New feature Spaces would be even more usable if users and customers could attach and exchange files back and forth.  

    3
    PavanCh
    Forum|Forum|10 months ago
    darkknight
    darkknightExpert ⭐️

    Give experienced admins an "opt-out" on in-app notificationsNew Idea

    Here we go again. Admins received this notification yesterday.Just because we have turned on a feature doesn’t mean that Gainsight knows exactly how we’re using it.  How do we know that the guidance Gainsight will serve up on these features don’t contradict how we’ve instructed our uses to use them?There's more than one way to use Gainsight. Gainsight stepping in and just assuming we’re using features their way has the potential to confuse users and likely screw up adoption. Plus, sometimes an enabled feature is intentionally not in use. How would Gainsight know the difference?Not all customers are the same can't be all put into one basket. Gainsight’s idea of the best way to do things is limited to Gainsight’s “in the bubble” perspective. We face challenges that Gainsight does not, because their entire company is “all in” on CS. We have to curate and roll things out a certain way at a certain time.  Some Gainsight customers who are less complex and admins less experienced may welcome the in-app guidance for their users, but for those with more complicated processes/workflows and experienced admins/enablement teams must have the ability to opt out of this. Please stop making our jobs harder than they already are.  

    57
    victoria_peeker_barry
    Forum|Forum|10 months ago
    AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

    Add text when declining and approving group join requestsOpen

    Hi, I would like the opportunity to add a custom text when we approve or decline requests to join groups. We can encourage engagement for the ones we approve, and it feels rude to decline join requests with no explanation why they are not approved. Now I send them a private message explaining, but it would create a better user experience if he/she/hen receives the notification in the decline note. 

    3
    aluciani
    Forum|Forum|10 months ago
    ahamburg9
    ahamburg9Helper ⭐️⭐️

    Community AI - Best AnswerDiscovery

    Hey - In the backend control for Community - if there was an embedded widget that would recommend “Best Answers”, to help community managers mark best answer on questions within their own community.

    8
    atwhite
    Forum|Forum|10 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Allow setting permission on a SectionDiscovery

    This would affect all categories within a section. 

    4
    danielwal_coco
    Forum|Forum|10 months ago
    BoneillContributor ⭐️

    New In-App Hub (formerly KC Bot) Feedback adding Product to feedback email and feedback selectionsNew Idea

    We are loving the new feedback solution in the KC bot however when the email comes in we would like to know which product the feedback is coming from. Can this be added to the email notification sent? Maybe under Account ID and example is below. The other item that would be nice if there was a way inside the bot when they are selecting the feedback they could enter the product.  

    0
    Forum|Forum|10 months ago
    kristineoContributor ⭐️⭐️⭐️

    Granular Permissions/Configuration for Ideation (View, Vote, Comment)Development

    I'd like to request a feature that allows for more granular control over user permissions within the Ideation section, specifically by splitting permissions into "View," "Vote," and "Comment," similar to the existing permission structure in the forum discussion areas. Basically, would like product parity for permissions between forums and ideation. Current Situation:Currently, the Ideation section permissions are "all or nothing." If a user has permission to access Ideation, they typically have full access to view, vote, and comment. This lacks the flexibility we require for our community management. Desired Functionality:We need to implement a permission system for Ideation that allows us to control "View," "Vote," and "Comment" permissions independently based on both primary and custom role. This would enable us to create custom user roles with specific access levels, like how it is in the discussions. Use Case & Rationale:Our community utilizes a multi-tiered user permission system. All registered users initially go through a screening process."Registered users" (Primary Role): All users upon registration. "Role B" (Custom Role): Registered users who have passed the screening and are granted full posting permissions in forum discussions. "Role C" (Custom Role): Registered users who have not passed the initial screening and are limited to viewing content in forum discussions.Currently, we can effectively manage these roles in the forum discussion areas. "Role C" users can view but not post, while "Role B" users have full posting capabilities.However, this granular control is lacking in the Ideation section. We wish to extend the same level of control to Ideation. Specifically, we need to:Allow "Role C" users to view Ideation submissions. Allow "Role B" users to view, vote, and comment on Ideation submissions.The current "all or nothing" approach prevents us from implementing this refined permission structure and may be impacting our support community’s SEO and discoverability.

    10
    Larry
    Forum|Forum|10 months ago
    Ian Ferguson
    Ian Ferguson

    Add Callout when writing postDiscovery

    Adding a Callout is not available to standard registered users. There are an increasing number of stakeholders posting to the Community and in order to create dynamic and easily-consumable posts, I find the Callout feature to be really useful but only Admins can use it.I recall some Moderation changes are on the Roadmap, perhaps this ability can at least be given to those trusted to moderate certain community areas? If not, for all?CC ​@olimarrio 

    5
    Larry
    Forum|Forum|10 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Control should support making a copy of an articleClosed (Duplicate)

    Many times, an existing article makes a great template for a new article. Control should support creating a copy of an existing article (making it a Draft).

    4
    Larry
    Forum|Forum|10 months ago
    Jasper
    JasperContributor ⭐️⭐️⭐️⭐️⭐️

    Exclude topics from auto closeDiscovery

    We're using the automation rule to close topic after a certain amount of days (we use 185 days, 6 months). This works nicely, most of the time 🙂Topics created by moderators/admins and superusers are excluded from this auto close function, which is nice. But other users can also create usefull topics we want to keep open if there was no activity for 6 months. Currenty there is no option to exclude topics from others, so we have to reopen it manually.It would be nice to exclude topics from the auto close function when they have been reopend - or have a list where we can add topics we don't want to close that way. The first option would be the most ideal, but the second option works aswel.

    5
    Larry
    Forum|Forum|10 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Expanded Idea PermissionsDevelopment

    Ideas should have the same permission options as other categories: Visibile Create Topics Create RepliesAnd questions like this show use cases for also a permission around who can vote. I can imagine use cases where a community might want to limit who can vote on ideas: Excluding staff users from voting Excluding staff/partners, just customers Excluding prospects 

    7
    Larry
    Forum|Forum|10 months ago
    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Formula Field Parity across featuresOpen

    Hi there,I’ve had this on my mind for a while and we currently do not have feature parity when it comes to formula fields.In data designer we can create the following categories of formulas:Date  Number  String  Boolean  Datetime In reports we can create the following categories of formulas:Date Number Percentage String  In objects, it’s yet another story as we apparently can only create the following categories (which are not classified the same as anywhere else:Fields String functions Date functions Can we please have unified way to build formulas wherever we are, in fields, in reports, in data designer, in horizon rules, in the future Journey Orchestrator (dare I say in bionic rules 😅 - nah just kidding)? Thanks!

    7
    darkknight
    Forum|Forum|10 months ago
    tfrissContributor ⭐️

    Ability to Change Size of Summary Ribbon on the Home PageNew Idea

    I’d like the ability to resize the Summary Ribbon on the home page. I’m only using one of the widgets within it, but it has to take up the full width of the page!

    1
    brlayman2583
    Forum|Forum|10 months ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Staircase AI
    • Gainsight PX
    • Gainsight CC
    • Skilljar by Gainsight
    • Gainsight CE

    Terms & ConditionsAccessibility statement