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    6164 Ideas

    Ryoji MachidaContributor ⭐️

    I want each process (Rule, DataDesigner, JO, etc.) to be based on each tenant's time zone.New Idea

    I anticipate that we will frequently develop processes that incorporate "Run Date" within Rules, Data Designer, and Journey Orchestrator.Currently, Gainsight processes operate based on the UTC time zone specification.For example, consider the result of the following Rule processing:Tenant time zone: UTC+9Equation: Add/Subtract (Run Date, +, 7, days)Run Date: 2025/5/10 8:00 → Resulting date from Run Date(): 2025/5/16Run Date: 2025/5/10 9:00 → Resulting date from Run Date(): 2025/5/17The expectation is that the function should return the date in the tenant time zone (2025/5/10) plus 7 days, which would be 2025/5/17. However, because the specification is based on UTC, in case 1, the "Run Date" effectively becomes 2025/5/9 23:00 UTC (9 hours earlier than 2025/5/10 8:00 JST). As a result, the function returns 2025/5/16, which is one day earlier than anticipated. If processing could be performed in the tenant's local time zone, it would eliminate the need to account for time zone differences. This would prevent issues caused by oversight and avoid unnecessary manual effort.I hope you will consider modifying this specification!!!!😑 If you have experienced similar issues or have similar thoughts, please share your comments.

    1
    Forum|Forum|1 year ago
    nmills2121
    nmills2121Contributor ⭐️⭐️

    Company Lookups on Data DesignerNew Idea

    A lookup to the Company Object should be possible on Data Designers! Ideally lookups to any objects would be possible, but the Company would be a great start.It would help us meet so many of our needs, especially No Usage reporting. We are currently building a series of Data Designers to grab our people who have not done something in the product and merge them with our Usage to report on No Usage. However, it is frustrating that we will have to manually add our company fields and update multiple DD’s anytime we have a new company field we need to report on in relation to our usage.Here’s a solved thread where this specific request was discussed in the comments:  

    3
    saltamash
    Forum|Forum|1 year ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Update Full Name field with edits to First & Last Name fieldsNew Idea

    I see in a recent release that the Full Name field on the person object is now auto completed with the First Name and Last Name on creation, however any subsequent edits do not appear to have any effect so it quickly becomes out of date/incorrect information. As we need to sync with SF we have to use First and Last Name fields, but the Full Name field is required for the view on GS so we need both to be constantly in sync with each other (or just get rid of the Full Name field and use First & Last Name fields everywhere instead )

    6
    jrich
    Forum|Forum|1 year ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Be Able to Change Content Author on IdeasDiscovery

    Used the same title convention for it’s highly useful sibling for ArticlesIt happens in our case, although I encourage otherwise, a usecase where a Support desk agent submits an Idea on-behalf of a CustomerWhile this is not very frequent, but a common scenario where... think of a situation with an at-risk customer who’s already🔥 and the Support agent posting a dire-feature need on their behalf is the least we could do.  So in that case we’d really like to be able to credit the Customer who requested that.

    4
    Forum|Forum|1 year ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Expanded Date Logic for Reports and Dashboard Widgets: Before/After a Specific DateNew Idea

    User StoryWhen I {make a change}Launch an engagement Map a feature / change a feature mapping (especially if the backfill won’t pull in all of the relevant data like global context from before the new definition) Change something about the UX/CX Start a community initiative to inspire product adoption etcI want to set reports and/or widgets to show data that happened {relative to that date}Before the date (Before the change) After the date (After the change)In order to easily compare and contrast user behavior relative to that date. AND so that I don’t have to constantly remember and/or update date ranges in my saved reports and widgets. Ideal RequirementsWorks with existing Daily/Weekly/Monthly view options for charts in widgets Filters those views before/after the data set in the report or widget Works with Query Builder and other Analytics as a saved before/after date of the data setCurrent State / Pain Point ExamplesA mapped featured does not have global context as part of the backfill. We want to have reports and widgets that filter based on global context. When sharing / editing dashboards, I find myself constantly adjusting the custom date range to start from that date … but the end date sticks as the day that I’m making the change and doesn’t update. So that view of the report/widget becomes outdated as soon as the next day.  Same pain point for wanting to have two reports and/or widgets that show a before and after.  Before can be set and remain static, but the after {date} would need a custom date range that’s updated regularly until the {change date} falls beyond a Last {range} setting for how we might want to view the data (last X days/weeks/month). That could be QUITE a long time if, for example, you wanted a weekly view for the next 12 weeks or a monthly view for the next 6 months (after the change)   

    0
    DannyPancratz
    Forum|Forum|1 year ago
    sarahmiracle
    sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

    Allow for emojis in button text in email templatesNew Idea

    Emojis are a fun, eye-catching way to engage email recipients. Allowing emojis helps draw attention to key parts of an email. It would be great if button text allowed for emojis. 

    1
    dayn.johnson
    Forum|Forum|1 year ago
    angela_domenichelli
    angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

    Write with AI matching formatNew Idea

    When replacing text in an email template from Write with AI, please match the formatting.  We have many email templates that use the Verbana font, and the text replaced with AI is in Arial.  

    1
    dayn.johnson
    Forum|Forum|1 year ago
    angela_domenichelli
    angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

    Remove help text from Replace when using Write with AINew Idea

    Currently, when using Write with AI and using the “replace” function, all the help text is also copied into the email template.  This always needs to be erased.  Please provide help text outside of what is pasted into the email template.  In the screenshot below, the line break and anything below (Feel free to customize it further!) should not be inserted into the email template and is what I am referring to as help text.  

    1
    dayn.johnson
    Forum|Forum|1 year ago
    angela_domenichelli
    angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

    Write with AI uses SubjectNew Idea

    Currently, when selecting a “Write email for...” prompt, the suggested text includes a subject.  But when the text is replaced, the subject is pasted into the body of the email instead of the subject.  

    1
    dayn.johnson
    Forum|Forum|1 year ago
    dayn.johnson
    dayn.johnsonVIP ⭐️⭐️⭐️⭐️⭐️

    Write with AI Improvement -- Options to Translate/Not Translate Certain Text Strings & LinksNew Idea

    Not sure if anyone else might have run into this issue before, but if you select all the text in an email to be translated with Write With AI, the hyperlinked text is unlinked. It’s tedious to have to translate multiple blocks of text, and for our use cases, we have text strings that need to stay in English even for users who prefer other languages, since they’re used to seeing those text labels (and we frequently link them).It would be very helpful if we were able to select various bits of text (or links) to leave untranslated. It would also be fantastic if links didn’t lose their hyperlink when translated.

    1
    dayn.johnson
    Forum|Forum|1 year ago
    Ravindrach
    RavindrachContributor ⭐️⭐️⭐️

    Default value for checkbox field in the timeline formNew Idea

    Hi Team, We have created a new checkbox field from the Timeline administration and we want to enable the default value as YES, however we don't have any settings to enable the default value like in the dropdown field.Can we please check and see if we can add this setting. Business use case: We want to checkbox field with default value YES to automate the CTA creation, if any doesn't want to create CTA, they will just disable this checkbox. Thanks,Ravindra

    0
    Ravindrach
    Forum|Forum|1 year ago
    B.Abrahams
    B.AbrahamsContributor ⭐️⭐️⭐️

    Company and Relationships Search Bar FiltersNew Idea

    It would be nice to be able to filter out companies or sort by fields in the search bar in Gainsight. Specifically by account/company type.  Common feedback we receive from our CSM’s is to make only the logo level searchable. Reason being we only work out of the Logo level in Salesforce. The Regional, Company, and Clinic account/company types are only for reference to our software.  As we continue to go up-market finding the logo becomes drastically more difficult as it gets lost in a long list of companies and clinics.   The only solution we have received to this is to only load in Logos, however, this would cause us to lose the Company Hierarchy section of the C360 and replace it with a report. We chose to keep the C360 section to keep our CSM’s in Gainsight as much as possible and hold out hope a product enhancement can be made sometime in the future.  We are using Gainsight NXT integrated with Salesforce. 

    9
    amasica1217
    Forum|Forum|1 year ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Email Alert for SpamOpen

    When another Human user ‘Flags a content’ as Spam we have a configurable Email alertBut, Not, when the system itself holds back content it has learnt to identify as (potential) Spam. The UI warns the member something along the lines of “your post will be reviewed by a moderator before posting”, except that the Moderator is not notified leading to a build up of the queue of Spam-suspected content. So just like the Moderator is email-notified when another user ‘Flags content as Spam’, they need to be notified when the Akismet auto-immune system kicks in.

    4
    DannyPancratz
    Forum|Forum|1 year ago
    user799Contributor ⭐️

    Segment GroupsNew Idea

    We really need groups to be segmented. I need my managers to be able to see Analytics for their group only, without seeing people outside of their group. Currently, the only way to accomplish this is to give the manager access to view a course. So that will allow them to see people outside of the group. This is a showstopper for us. How do others handle this? 

    0
    Forum|Forum|1 year ago
    ndollimo_btContributor ⭐️⭐️⭐️

    InsidedData object should be customizable by administratorsNew Idea

    We would like to include some extra information in our Google Analytics information that’s being sent from our Community site so allow us to better map users back to Person objects in Gainsight. Currently there is only the user id that makes the user identifiable but that won’t be useful unless use custom GS objects and our own scripts to pull in data from Google Analytics. Ideally, we want to use the built-in connector in CS to pull Google Analytics data. In this scenario, we’d like to be able to push the Company ID and Person ID to user custom fields. If we could then customize the InsidedData object to include those custom fields, they could then be included in the Google Analytics event metadata and be accessible to use with the connector in CS.That is only our current use case. However, there could be more in the future. So making the InsidedData object customizable would allow for possible expansion later on as well without having to submit individual requests to have it modified.

    1
    judahs
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    hemanth_kalidindiGainsight Employee ⭐️

    Dynamic JO: Display only User GSID (or User Groups) , GSID & External ID field datatypes in CTA Owner dropdown for create CTA step in Dynamic ProgramsClosed (Duplicate)

    Hello All,In Dynamic programs whenever we use create CTA step; currently under the CTA Owner dropdown selection, we are listing out all the Audience fields instead of showing only “User GSID” (or User Groups) , GSID & “External ID” field datatypes. Typically CTA Owner only accepts GSID format value; but listing out other field types causes ambiguity to the users. Henceforth requesting to exclude any non relevant fields in the CTA Owner dropdown to avoid confusion ++ ​@vmallya 

    5
    vmallya
    Forum|Forum|1 year ago
    Rodion
    RodionHelper ⭐️

    Add additional layers of hierarchyParked

    Please, add additional layers of hierarchy. Now only 2 layers are available. 4 or 5 layers of hierarchy would be more beneficial. Actually our business requires at least 3 levels of depth: Home/Corporate OS Exact products It is not a good idea to confuse all OSs or all products within one subforum because: A. All products are supported by different teams/persons. B. We need to gather statistics for every product/OS separately. C. Such structure is successfully using within our current community and there is no problem with SEO and Organic traffic there. D. We keep in mind our further integrations with other services, so it would be much more convenient for questions categorization and further tracking.

    3
    Forum|Forum|1 year ago
    Kana Kobayashi
    Kana KobayashiHelper ⭐️

    Enable Direct Integration of Survey Analytics Graphs into DashboardsNew Idea

    In the Analytics view of the Survey List, graphs such as "Survey Statistics" and "Response Report" provide valuable visual insights. However, replicating these exact graphs manually in Dashboards is challenging and time-consuming.It would be very helpful if these graph data could be directly integrated or linked into Dashboards without the need for manual recreation. This would ensure consistency and save considerable effort for users working with survey analytics.

    0
    Kana Kobayashi
    Forum|Forum|1 year ago
    christopher_sanderson
    christopher_sandersonHelper ⭐️⭐️

    CTA detail view for linked objects- respecting record type limitations on picklist (and other places)New Idea

    This is going to be a doozy, but we need to come up with a way to respect the picklist values when its reading data from a specific record.  Within SFDC, the only way you can restrict picklist values is through Record Types (Opportunity, Case, Account, etc).  When our customers set up these restrictions, it is often because they are working with a legacy system.  It could also be that they have to manage multiple types of engagements for different teams but want a unified reporting system. This idea is focused on the CTA Detail View for when we add a linked object record to that CTA (although it could apply to other parts of the product).  Today, when a customer pulls that linked record into the CTA, say an Opportunity record, and displays field level information, say Stage, it is going to show the entire picklist set of options that SFDC has.  However, if the user was on the actual record in native SFDC, they would only see the allowed picklist options. While there are some workarounds I came up with to get around this, the two big issues I have run up against are: It's not a real time update, as you would need a rule to write data from one field to another If there are multiple picklists, across multiple objects, this becomes cumbersome to manage and will generally require a SFDC admin's time, which is not always feasibleWould love to discuss further.

    6
    joseph_siudzinski
    Forum|Forum|1 year ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Account Pages Similar to User PagesNew Idea

    When you click into a user from the Audience Explorer, you have a nice page where you can see their attributes, activity, feedback, etc. It’d be great to have an Account version of this, something that aggregates some data across all the users associated with that account. For example, it’d be great to see all feedback associated with that account. Insights on engagements seen, featured used, and and active users would be helpful as well. 

    1
    Jef Vanlaer
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    mgamacheGainsight Employee ⭐️

    Ability for Super Admin to Impersonate Super AdminNew Idea

    I am posting this request on behalf of our customer Ideagen.Ideagen would like the ability for their super admins to impersonate other super admins. “The use case is that not within Gainsight we have different Admin responsibilities which we are segregating by Permission Bundles. Some Admins are going only to create email templates, survey, success plans, etc. and some will be distributing them via JO programme. For me to see whether I assigned their permissions correctly and didn't give too much navigation, it would be very helpful to be able to impersonate Admins too.”

    0
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    mgamacheGainsight Employee ⭐️

    Ability for Super Admin to Impersonate Super AdminNew Idea

    I am posting this request on behalf of our customer Ideagen.Ideagen would like the ability for their super admins to impersonate other super admins. “The use case is that not within Gainsight we have different Admin responsibilities which we are segregating by Permission Bundles. Some Admins are going only to create email templates, survey, success plans, etc. and some will be distributing them via JO programme. For me to see whether I assigned their permissions correctly and didn't give too much navigation, it would be very helpful to be able to impersonate Admins too.”

    0
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago
    AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

    A dedicated tab for private messages in the notifications centerNew Idea

    In the Notifications Center, it would be useful to have a dedicated tab for private messages. This would prevent having to scroll through a long and mixed list of notifications to find them.

    0
    Forum|Forum|1 year ago
    spencer_engel
    spencer_engelExpert ⭐️

    Add Ability to Bookmark or Save Community PostsOpen

    Hi there -  I would like to see an enhancement where we could bookmark or save community posts within the platform itself rather than having to bookmark through my browser. This would be helpful for two major reasons: When people move companies, they still can retain their bookmarked posts in Community rather than have to rebuild all their bookmarks in their browser. It would be helpful to quickly reference my favorites within my profile. Right now, I often find it difficult to search my recently “liked” or “commented” Community posts. If I had the ability to bookmark them (and by extension “un-bookmark” when I no longer need it) in the platform, it would help a lot.Thanks for considering.

    11
    Forum|Forum|1 year ago
    amasica1217
    amasica1217Contributor ⭐️⭐️⭐️⭐️

    C360 View in Gmail PluginNew Idea

    We have had this request from multiple of our CSMs to be able to view a quick C360 plugin in view in the Gmail App. Unsure of the technicalities of this, but figured I would put this here in case this is something other people have seen requests for as well.

    0
    amasica1217
    Forum|Forum|1 year ago

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