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Molly.McQ
Molly.McQHelper ⭐️
Enhanced Controls and Tracking for Hotspot and Badge Engagements (Guides)New Idea

Use Case: As multiple new modules have been introduced to the platform, there is a need to highlight these elements and provide users with contextual guidance. To do this, we would like to use hotspots with associated tooltips that offer quick insights. Additionally, we want these hotspots to trigger any relevant guides, enabling users to have a flexible, self-directed experience. The intention is to have multiple hotspots and guides displayed simultaneously, allowing users to interact with different aspects of the new modules in a cohesive manner.Hotspots are preferred due to: The pulsating display that draws user attention The ability to control the qualification scope, offering greater flexibility in defining when and how they appear to targeted end users. The capacity to track user activity and engagement for hotspots and guides (PX Analytics > In App Performance), ensuring insights and accurate measurement of user interactions. Limitations: Currently, PX does not support disp

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110
Molly.McQ
22 days ago
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Chiyono YamakawaContributor ⭐️
[Localization Request] Japanese Localization of Share360 Page Sharing Email Sending PageNew Idea

We would like to request localization support for the email sending page when sharing a Share360 page.Many Japanese corporate clients are reluctant to open emails written in English. If the email screen remains in English, a certain number of customers will not be able to use the service smoothly. Therefore, it would be very helpful if the following screens could be localized into Japanese:OTP sending mailOTP generating mailOTP verification mail  

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121
Kaori Wakui
22 days ago
rhenry
rhenryContributor ⭐️⭐️
Add Linked Objects to Success PlansNew Idea

Hi!My team would like to see linked objects added to success plans. This would push it up one level from objectives/CTAs. We would like to see linked objects associated to the success plan so we can tie specific objects from Salesforce. This would help in cases of onboarding and expansion success plans. Example., success plans can only be tied to one relationship but customers can have numerous add-ons/versions, having the ability to link the contract would make it easier for CSMs to see all the product lines and versions without navigating away from the success plan each time and know which templates to add. Also, having the link to the objective is just as cumbersome in these cases as a CSM has to navigate down to the objective level every time. 

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M
22 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
Webhook Event for Moderation Label ChangedNew Idea

Webhook Event for Moderation Label ChangedUse case example: “Escalation” and “waiting for product” are two default examples you pre-load. Each could benefit from automating into slack/Teams when that label is applied. 

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DannyPancratz
22 days ago
susbhatt
susbhattContributor ⭐️
Option to provide Batch size for each ruleNew Idea

Hello Team, Currenly we dont have the option to change or provide the batch size specifically for a rule to update records, Can we have that option going for future release? Thanks, Sushanto

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27414
alizee
22 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
Content Moderation Filters for Closed and Sticky TopicsNew Idea

Similar to whether or not a best answer is marked, I’d love binary filters in the Content Moderation Control view for both Sticky and Closed topics. Use case is to answer the questions of 1.) how many? and 2.) which topics are toggled as sticky and/or marked closed for replies. 

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DannyPancratz
22 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
Add Custom User Title and any other missing fields to API PUT User callsNew Idea

 IMO, if it’s a field in the user data, you should be able to update it via one of the two API calls for that. Potential Use Cases: Bulk updates of Custom User Titles (ex. for Staff or Customers or a large group of a specific user segment) Ad hoc updates upon user request (ex. you have a staff rank that calls everyone {company} employee, but you want an opt-in option for Product, Support, etc to share their specific titles (that’s relevant, helpful context when they engage!). You could easily do a form > API automation to save time, rather than community managers as a bottle neck (my use case) an AND with ranks I wanted to do a special rank for last week’s leaderboard winner, showcasing them with a rank icon and rank that visually calls them out But I also wanted to keep the context of their Rank (certification, experience level, super user status, etc) If I had the option via API I could have updated their custom user to title to override the rank title so that it’d always be “{R

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DannyPancratz
22 days ago
alizee
alizeeVIP ⭐️⭐️⭐️⭐️⭐️
Ensure ALL admin duties can be performed from NXT LoginNew Idea

Hi!Gainsight has been a standalone platform for quite some time now, yet it still doesn’t provide a comprehensive admin console from ONE or the OTHER login method. Example: Gainsight User Management - Gainsight Inc. - mass editing user notification preferences can only be performed from the Salesforce login. Individually editing those preferences is the same thing: can only be done from the Salesforce login.It’s quite the annoyance for an admin to navigate two systems: Gainsight and Salesforce, to perform Gainsight-only admin duties… This ought to change. ThanksA

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alizee
22 days ago
bradley
bradleyExpert ⭐️
Idea: Mass Edit User Notification SettingsNew Idea

If there’s a way to already to this, please turn into a question. Currently, users are able to individually change their notification settings by clicking the bell icon, gear, etc. While we are on NXT, we login through SFDC. Some users still have their preferences set to log in from NXT when they click on a link in an email notification.This doesn’t work for them, they need to switch it. Currently, I have to explain how to do it, or write an internal article on how to do it (yes GS has documentation on how to do this but I don’t think most end-users will be able to handle it) and share that. Can we mass edit these notification related permissions and preferences please? At some point we may move to an NXT login so will have to resolve 500+ individual cases, or repeatedly spam people on changing it and still have to walk users through the process.

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alizee
22 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Is there any way to update a user's custom user title via the API?

Based on my tests, it seems not possible, but thought I’d ask (and document) here for others. GET User calls return “usertitle” in the payload for users with custom user titles (but nothing for that field if they don’t have one) Both PUT calls to update user profiles returned errors when I tried to update Update a field in a user’s profile Update a custom field in a user’s profile @Kenneth R & @revathimenon, this will likely need insight from the GS team.

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revathimenon
22 days ago
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Chiyono YamakawaContributor ⭐️
Allow Japanese Input for Section Names in Share360 ReportsNew Idea

When placing a report in Share360, the section name can only be entered in English. It would be greatly appreciated if Japanese input could be supported for section names. 

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C
22 days ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
published in Training & Certification
Gainsight University: Courses Unavailable from Oct. 8 - 15, 2024

Important Changes Coming Soon!On Oct. 8th, we're migrating Gainsight University to Gainsight CE.So what does this mean for you?Same website: You will still access Gainsight University via education.gainsight.com Same username: Your username on the new platform will still be your email address. New password required: You will receive an email request to reset your password on Oct. 21st. In-progress Courses need to be completed: Complete any courses that you have started by October 8th; otherwise, they may be reset to the beginning. Registration and Training will not be available between October 8-20: Gainsight University will be in a read-only state. During this time, you can browse the site but you will not be able to open courses, make changes to your profile, or Sign Up on the site.Stay tuned for more details!Questions? Contact training@gainsight.com

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lila_meyer
23 days ago
angela_domenichelli
angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️
Make email translations easyNew Idea

Creating a new version of an email in a different language should be as easy as cloning the email and picking the language.  Currently, we have heavily formatted email templates that we clone in English, then have native speakers move the text into google translate (or similar tool) and clean up the language and paste back into the cloned version.  This often causes formatting issues and re-adding / moving tokens and because we support about 20 languages, it is felt across our international CSM team.  I would estimate our organization spends around 40 hours per month translating and it delays when we can send our communications by on average 3 weeks from when the English version is available.Since languages are already supported for opt-out and surveys in Gainsight, the request is to have an option that says Clone in Language from the English version.  Then, we can do a quick QA of the out of the box translation and send the Program.

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dayn.johnson
23 days ago
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jamariContributor ⭐️
posted in Customer Communities (CC)
Best Practices for Collaboration on Customer Communications - Community, Customer Marketing, Customer Advocacy, etc.

I’d like to connect to other Digital CX Directors/VPs who have handled defining roles and responsibilities with their Community, Customer Marketing, and Customer Advocacy departments. I see potential overlap in email communication cadences and event planning. How have you successfully navigated this?

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security_lion
23 days ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Thursday US Admin Office Hours (CS Platform): Sept 12, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 12, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, September 12, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

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bradley
23 days ago
S
SrikanthGainsight Employee ⭐️
Can we give an option to delete dependecy in dependency mapping under dropdowns in UINew Idea

Hello Team,Can we give an option to delete dependency in dependency mapping under dropdowns in UI.Currently we have an option to edit but not able to delete.If we want to delete, we have to go via Backend.So, can we give an option from UI.

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kstim
23 days ago
ryanne.perry
ryanne.perryHelper ⭐️
asked in Customer Communities (CC)
Can you have a video source & Image source side by side in an html widget?

Hi there! We are creating a custom page for Customer Champion program and I’d like to have the link to the intro video next to an image that links to a different webpage? Is that possible? Or just have an image next to the video? Example belowThanks in advance for any suggestions!

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ryanne.perry
23 days ago
Justin Bills
Justin BillsHelper ⭐️
Update Reports to Allow Color Columns and Colored Pick list FieldsNew Idea

Hello - With all these amazing additions to inline editing, we are starting to create some really easy to use/high impact inline editing dashboards in Gainsight.   I think now is the perfect time to add some more robust visual displays to our tabular reports.  I’m requesting that we allow us to start doing the following things:​Ability to color code columns in a dashboard - Use case:  We can color code editable columns in a report on a dashboard to make it easy for end users to understand what is editable and what is not. Add color options to picklists in reports.  -   ​​​​Another great update would be to take the functionality from CTA reporting (Statues/type) and add the ability to use those on fields in reporting.  This would allow us give end users an extra visual when looking at their book of business. Bonus Points - Adding more color functionality to dashboard builder as well.  Would be great to color code reports so when leadership is reviewing a high end dashboard they understa

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Justin Bills
23 days ago
carolyndibuono
carolyndibuonoContributor ⭐️⭐️⭐️
Add filtering for My Portfolio widgetNew Idea

It would be great to be able to filter the Company records that appear in the My Portfolio widget without having to rely on the global filters of the dashboard.Currently the widget shows churned and archived customers for us, neither of which our CSEs want to see when looking at their book of business. I don’t want to remove these records from Gainsight, and I don’t really want to add global filters they also won’t care about, so it’d be great if I could just filter them out of this widget (like I do in all of our other reports) so that my team sees the most relevant information.Maybe I’m missing something - is there is a way to do this?

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AlexaRubin
23 days ago
HollySimmons
HollySimmonsHelper ⭐️
Attachments Section on 360New Idea

Would love the option to add an attachment section to the C360 so we can store key documents such as in-play contracts - we currently upload these to the timeline but they very quickly get obscured by the rest of the entries and it’s a very common need to recheck contracts for anything nuanced and not easily expressed in attribute sections. 

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AlexaRubin
23 days ago
dcassidy
dcassidyContributor ⭐️⭐️⭐️
P360 - Make Company Name ClickableNew Idea

We are starting to get interest from stakeholders in the GS P360. Without fail, when someone learns that they can look up an individual person, they ask “How do I get back to the Company View now?” They consistently click on the Company Name and expect it to be hyperlinked.Would be a small QOL improvement for Ops (less questions) and Users (less confusion).  

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ltsponhour
23 days ago
João H.
João H.Contributor ⭐️⭐️
posted in Customer Communities (CC)
Darkmode for mobile

Hello everyone. 😊I am Portuguese, so please mind my English. 😅As some of you might know, some users including myself have been looking for a darkmode implementation for gainsight coammunities for sometime. The contextIn the community I currently am a part of, some power users started asking for a dark mode, so i started trying some solutions for this that:Would be simple enough not to interfere with gainsight’s modules;  Its easy to implement and maintain on the long run;  💢 Note that I studied IT for 3 years but am no expert on the matter. 💢I am sharing this code with all of you so you can tweak it to your needs, share your ideas and feedback on improvements that you would consider important and help each other. Description of the ideaSince most of our visitors come from organic traffic, are mobile users (around 70%) and are arriving at the community in specific articles, I considered the following: The most important place to implement the dark theme would be in articles. The mos

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João H.
23 days ago
J
jwrenContributor ⭐️⭐️⭐️
Notify CC members when similar topics are discussed in a communityNew Idea

Sorry, I struggled a bit with a good title for this 😅 Say user A asked a community question about custom phrases in CC and was a part of a longer discussion in the thread. Then user B asks a different question related to custom phrases in the community.  Could AI be leveraged in a way to notify user A that a topic that they very well may be interested in was posted to the same community? The hopes would be that user A would engage in the conversation, maybe answer the question, or at the very least – learn even more about the subject.

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J
23 days ago
mefarazath
mefarazathContributor ⭐️⭐️
asked in Customer Communities (CC)
Change the login button link/pop up

My requirement is kind of simple :)I am trying to enable OpenID connect based login for insided forum. The current behaviour is that even if OpenID connect based login is the only option available, clicking on the “Login” button opens up a popup similar to below. Click on Login PopupInstead what I want is to directly take the user to my OpenID Connect identity provider when the user click on the login button.The behaviour I expect is similar to https://community.zapier.com/ where the link on the Login Button directly takes the user to https://community.zapier.com/ssoproxy/login?ssoType=oauth2 which I assume is a similar URL the browser would take me if I select the OpenID connect option from the pop up.I edited the login button in the browser (HTML editing) and it worked as expected. ie, I linked the button to take me to OpenID connect provider. What would be the cleanest approach to do this?Is it possible to modify the login button link directly?TIA 

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Kenneth R
23 days ago
sam_buddery
sam_budderyGainsight Employee ⭐️⭐️
Version naming for articlesNew Idea

It would be good to be able to change the name of the article version, add some internal notes and also roll back to a previous version

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sam_buddery
23 days ago

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