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To update the breakdown table in a report with no matching records (a frequent issue with 'CSM = Current User' filters), we must perform a cumbersome workaround: temporarily modify filters to display a record, run the report, adjust the breakdown, save, and then restore the original filters and logic. This process is highly inefficient. The breakdown table is only editable when the report displays at least one record Allowing breakdown updates without displayed records would be a much better user experience and save us some clicks and time. EG: Show header even if there are no records matching the criteria​​

It would be helpful to have the ability to deactivate any Manager or Admin profiles that are no longer needed. Currently, you can only delete their user profile, which in turn would delete any completion records that may also be tied to their profile. At this time, because I can’t deactivate the profile, or demote them to a learner (and then deactivate), I’m left with tweaking the email address on file, which is not an efficient method of managing active admins.

It would be useful if a user’s assigned properties were available on their user profile. It would save time when looking to confirm or validate properties on an individual user (since you wouldn’t have to go run a report based on properties, or visit the Assign Properties page). You’re already doing this with individual courses, hopefully it wouldn’t be a huge additional lift to provide it in the user profile, as well.

Hi there, It would be convenient to have an option to flag spam right in private messages. Here is the comment from the community members - https://community.miro.com/lounge-area-61/spam-in-miro-community-2372

I would like to be able to “stage” articles in their correct Categories for internal review. Also, we have “internal-only” product content that should reside in the same place as publicly accessible content (such as internal v. external release notes).

Hello Community! I’m you friendly Gainsight Support Agent, submitting this Feature Request on behalf of a customer: Some of our CSMs would like to add the calendar activity that goes back to 60 days and so but they are not able to see the calendar activity for more than 30 days back and they are not able to see calendar activity more than 60 days in the future also. Is there a way to change that or is it a limitation in Gainsight? Gainsight Support has verified that Calendar Widget in Gainsight Home will only show the last 30 days and the next 60 days' events; there is currently no way to change these values. The customer would like to be able to change these values or have a broader range of dates available to them. Please continue this discussion below and Upvote this Idea if you, too, think this Idea should be pursued! Thank you for your time. Emily Bell - Enterprise Technical Support Analyst

Is it possible to add an option to the user profile so a user can delete their own account? I've seen this old topic about it, but after that there seems to be very little about it: We have a topic where users can request the deletion of their account, which works for now but it's not very efficient. If users have a button on their own profile to do it themselves (with a verification to avoid misuse) it would streamline the process.

Hey - In the backend control for Community - if there was an embedded widget that would recommend “Best Answers”, to help community managers mark best answer on questions within their own community.

This would affect all categories within a section.

Let’s say I create a user guide with say 20 sections (categories) for a product that has yet to launch. I want to “hide” all those categories from public view until we launch the product. Unfortunately, to make them visible publicly, I have to modify the permissions, one at a time. This is tedious and labor-intensive (and times a lot of time).

As a Gainsight NXT user it would be great to be able to have a direct link to the lead for CSQLs. Right now when I build reports for our CSQLs from the lead object, the only way for CSMs to get to the lead is to click on a link for the company and then navigate to the CSQL tab and then find the correct one to open. Would make a much smoother user experience if I can provide that link in a report and be able to open it up right from the report and get to the CSQL lead.

Right now, you have an option to sync participants daily, weekly, and monthly. We would like to send a quarterly summary out and it would be great to have the choice of quarterly added as well to this

I would like to have the option to add leaderboard widget( same widget as in the main page) in private communities so we can have separate leaderboards configured to each community.

There are a couple of improvements that our community (and our team) would like to see for the search options: Sorting results (eg by date, most liked, etc) Additional filters (eg solved, date range Sorting results Being able to sort by different factors would make it a lot easier for members to find posts that are useful for them. For example, date and most likes would be really helpful in allowing folks to hone in relevant topics. Both of those sort options are available for comments, so it would make a lot of sense to add them to the search results too. Filters The big one here would be whether a question has been answered. There’s a couple of use cases for this: if you’re a member with a similar question and you only want to see questions with an answer or if you’re a member who wants to help others with questions relating to specific topics (eg if you’re an expert in something/have particular skills and you want to find folks that need help with questions aligned with your knowled

The dropdown needs to be as concise as possible, and one way to keep it short is to give an option to either Hide some child categories and only display the top parent categories, or Offer a multi-level view where the children categories can be offered as a nested slide out option

Ideas should have the same permission options as other categories: Visibile Create Topics Create Replies And questions like this show use cases for also a permission around who can vote. I can imagine use cases where a community might want to limit who can vote on ideas: Excluding staff users from voting Excluding staff/partners, just customers Excluding prospects

The addition of sections in the community content hierarchy is a big improvement. It has made it much easier to organize categories and guide users to the right content. Thank you. I would like section pages to support curated content like the category pages. A couple reasons for this: With the addition of sections, we move previously top-level categories under a section. Users accustomed to the curated content resources at the top of the category page are confused when the section containing the category lacks the curated content. Sections and categories should have the same capabilities to create a consistent experience for users and administrators. For example, every section and the categories within it may feature the same or similar curated content. I’m not looking for the curated content settings to be inherited by sub-categories. I’ll manage each section and category’s curated content independently. Thanks, ​@davetee