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Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
posted in Customer Communities (CC)
Topic breadcrumb colour

Hi @Kenneth R et al,I noticed today the different color of the category name in the topic bread crumb.Is that new? Either way, can you advise how to achieve that? I am assuming custom CSS?? 

343
Alistair FIeld
16 days ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Adding @mention deletes the space before @mention

This appears least with the articles:When you type your text and you add @mention there, save draft or publish it, text will appear like this:“This is the text and here is the@mention, without space before.” If I edit the text and I manually add space, @mention jumps to the new row (new row below).If I edit the text using source code view and I add space there, when I come back to the editor, space has been gone again.Is there anyone who have seen this?

283
revote
16 days ago
MayurGhiya
MayurGhiyaGainsight Employee ⭐️
published in General information
Overview of Latest Product Releases and Knowledge Base Updates

Last Updated On: November 13, 2024Stay Updated! Subscribe to this article to receive the latest updates on product releases and knowledge base articles. This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q1 2024 and Q2 2024 is currently available. When Q3 2024 starts, Q1 2024 data will be removed.Latest Product Release Q4 2024 (November 2024 - January 2025) Q3 2024 (August 2024 - October 2024) Knowledge Base Updates Q4 2024 (November 2024 - January 2025)​​​​​​​ Q3 2024 (August 2024 - October 2024) Latest Product ReleaseThis table lists the new features and enhancements launched in Customer Communities.Q4 2024 (November 2024 - January 2025)New Feature / Enhancement Release Date Gainsight AI Features Now Available for All Con

3542
MayurGhiya
16 days ago
Sylwia Ganiec
Sylwia GaniecContributor ⭐️⭐️
Navigation drop-down menu for longer textNew Idea

For the navigation drop-down menu, I want to suggest CSS allowing double lines or allowing greater width 330px + .Some of the names of the categories are longer, and they are not displayed as a whole when expanding the navigation menu, just the maximum length of the menu. 

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30
Sylwia Ganiec
16 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
Add a "No Replies" Sort to Unanswered Questions Landing PageOpen

For the Unanswered Questions search landing page at every community.domainURL/search/activity/unanswered like this one here on InspiredIt would be helpful to add “No replies” as a sort option. The exact opposite of the “Most Replies” option. This would be helpful for CMs, super users, moderators, etc who take an active interest in answering quesitons. Based on the URL for most replies, it seems as simple as adding another quick link option with an ascending URL, rather than descending: /search/activity/unanswered?sort=replycount.ascI got it to work by changing the URL, so I’d hope this could be a quick win idea to implement. 

4
386
Sylwia Ganiec
16 days ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
Profile > Subscriptions should allow me to easily manage my category subscriptionsOpen

If I want to manage the categories that I subscribe to, currently I have to navigate to those categories and subscribe/unsubscribe. This assumes that I remember exactly what I’m subscribed to. 😅On the Profile > Subscriptions page, I would like to see (and I’m surprised you can’t today) the categories I follow, so that I can easily manage them. As a long time member of our organization’s community, on my Subscriptions page I see 400+ posts that I’m subscribed to. Maybe buried in there is the list of categories I subscribe to, but there’s no way to see that. 

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465
Sylwia Ganiec
16 days ago
Irina Chernega
Irina ChernegaHelper ⭐️
Subscribe to Knowledge Base category (parent, sub) to receive new articles posted in itOpen

Our community users would like to receive a notification when a new article is added in a category.

25
7912
Julian
16 days ago
timcavey
timcaveyHelper ⭐️⭐️
Allow users to search for members based on public profile fieldsOpen

This allows a member to find another member based on info they’ve outlined in their profile. 

11
436
Sylwia Ganiec
16 days ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Thursday session) -07/11/2024

This thread is for the Admin Office Hours session for Thursday Nov 7th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 India        +91 224 879 8012 India        +91 226 480 2722 India        +91 22 71 279 525 India        +91 406 480 2722 Indi

40
baji_bathula
16 days ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Tuesday session) -05/11/2024

This thread is for the Admin Office Hours session for Tuesday Nov 5th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30 AM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 India        +91 224 879 8012 India        +91 226 480 2722 India        +91 22 71 279 525 India        +91 406 480 2722 Ind

100
baji_bathula
16 days ago
samantha_braastad
samantha_braastadContributor ⭐️⭐️⭐️⭐️⭐️
Provide an "Include data from all children" option at the relationship level.New Idea

We recently deployed relationships to our CSM's and are very pleased with the more focused view on their customers. The one 'gap' that' we have ran into is the ability to view child account data at the relationship level. We organize our relationships by product and a parent account will often have multiple child accounts under it representing different divisions. They have separate contracts which is why they are on different accounts but when it comes to business reviews, we need are now missing the simplicity of clicking a button to aggregate all accounts together for presenting metrics to the customer.  Is it on the roadmap to add this functionality to the relationship level? 

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16111
revathimenon
16 days ago
andreammelde
andreammeldeHelper ⭐️⭐️
posted in Customer Success (CS)
Customer Goals - Road Blocks to Switching from Success Plans

Want to start a thread on the road blocks of standing up customer goals in scalable way. Many of these were discussed in Beta but not updated in the GA release. Would like to know if anyone else is experiencing difficulties while trying to put together a POC for their leadership team Limited to using APIs for updates and creations via rules engine. IE this means you need to have an admin that is comfortable enough with APIs to help your team maintain the Customer Goals. Would be better to have a rule action Unable to limit display field editability Cannot associate to a relationship from the C360 (like you can with other functions like Success Plans). Makes CSMs have multiple paths to create the same thing Unable to require fields at “close” (see point below about “closed” identification”. Additionally, you can only require fields at the data management level which means if you add a field after records are created you cannot require that field. So flexibility to alter your layout is l

63832
bradley
16 days ago
L
lindsay.smithnorrisContributor ⭐️⭐️⭐️
posted in Customer Success (CS)
Switching from Qualtrics to Gainsight Surveys

Hey there!We have Gainsight and Qualtrics, but I’m doing research and seeking feedback on Gainsight’s surveying capabilities to determine if it could be a sufficient tool for our surveying needs. We use Qualtrics primarily for NPS, Onboarding CSAT, and Support Case CSAT, but would love to leverage Gainsight for these surveys instead. With Gainsight’s investments in AI, I am eager to hear from the community who use Gainsight surveys….What do you not like or struggle with? What do you love? Have you switched from Qualtrics to Gainsight Surveys? Any negative impact or loss of functionality? Would you recommend the switch or not yet? If so, why? Thank you!!!!!-Lindsay

354
L
16 days ago
J
jenhermsContributor ⭐️
asked in Customer Success (CS)
Link Tracking and Outcomes in Advanced JO

I’m using Advanced JO to do a multi-step program. I’d like to redrop the first email if it’s unopened within 5 days. However, I’m finding that Opened and Unopened are not available as Outcomes when you are tracking links within the email.  Is it possible to enable link tracking in an email and have the Advanced JO program show  the Outcome of Opened and Unopened instead of Link Clicked & Link Not Clicked? The only way I can see the option for Opened and Unopened is to turn off link tracking in the email, but then I can’t track engagement with the email. Is anyone one else running into this issue, and if yes, what are you doing as a workaround?

845
marcos.beinder
16 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
Bulk Action for Assign Moderation Label in Moderation ViewsNew Idea

Similar to these, but for selecting a specific Moderation LabelBulk actions when selecting multiple topics in moderation views 

1
30
DannyPancratz
17 days ago
J
jamesr26Contributor ⭐️
User Data Active Sync with LDAP/Active Directory/SCIM (Identity Management)New Idea

Could someone have a look at taking Gainsight User Data and auto sync with identity management providers. This would stop .csv files for Rules Engine to manage active user accounts in Gainsight production environments.

0
20
J
17 days ago
L
LOOLExplorer ⭐️⭐️⭐️
The image should be deleted if it has not been postedClosed (Won't Do)

I uploaded an image without having an account to this forum and the image still works even though I didn't post it. I think the image should be removed from Gainsight's servers if it hasn't been posted on a topic/reply.

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372
Cornelia
19 days ago
D
DebraBContributor ⭐️
PX Sort Dashboard Lists in Alphabetical OrderNew Idea

Request to sort the Dashboards in alphabetical order in the dashboard dropdown list at the top of the dashboard screen? In particular sort alphabetically separately within each grouping of dashboards, such as Favorites, My Dashboards and those under the 'Public' dashboard section.We have a great set of dashboards in use, numbering over a dozen now and growing, and are sharing many of these dashboard with each other on the product team and now finding them in the unsorted list is getting more difficult.It is also unclear what the current sort order is as it does not appear to be by last created.Request to please add alphabetical sourcing under each sub group of dashboards - it is a simple usability improvement and commonly expected behavior!

2
160
D
20 days ago
baraica
baraicaContributor ⭐️⭐️⭐️
asked in Customer Success (CS)
Customers Engagement KPI in CS Dashboard

We recently integrated CC into CS and we built a dashboard to see the data simultaneously. I wanted to ask if anyone knows what this number is- Customers Engagement?Appreciate all the insight! 

171
dayn.johnson
20 days ago
carolyndibuono
carolyndibuonoContributor ⭐️⭐️⭐️
Allow super admins to abort Connector syncsNew Idea

In my humble opinion 🙂 administrators should be able to cancel/abort a Connector sync without having to submit a ticket to Gainsight support for assistance.Propeller is currently working on setting up the HubSpot activity sync, and I’ve been running into some issues with the email sync, so I was doing some testing yesterday. At one point, I accidentally clicked the button to sync all email data for all time, which I certainly did not want to do.In a panic, I reached out to GS support on chat, and they told me that only Gainsight could abort the sync on the backend. I escalated the ticket to my CSM (shout out to the GOAT, Paulina), but because the GS support team was on holiday, they were not able to cancel the job until 24 hours later.LUCKILY, there was a data mapping issue that made it so my connector job failed. Without this error though, I could’ve added THOUSANDS of activities erroneously, which would’ve also required GS support to clean up (since admins can delete Timeline activi

2
30
carolyndibuono
20 days ago
Wihoward
WihowardHelper ⭐️
asked in Customer Success (CS)
Gong / Relationship integration

We’re currently looking at implementing Gong for our sales teams and so our CS teams are curious about what functionality we can implement in GS for them. I’ve been doing some digging but can’t find anything on Relationships. Our CSMs log all of their activity on the Relationship, so does anyone know if we can configure the Gong integration to log timelines at the Relationship or is it only available at the Company level?

633
G
20 days ago
Kana Kobayashi
Kana KobayashiContributor ⭐️
posted in Gainsight Japan : 日本語コンテンツ
レポートで凡例の表示位置を変える方法

カスタマーサクセス担当の皆様こんにちは！初めての投稿なので、拙い文章かと思いますし、「そんなの知ってるよー」的なことかもしれませんが、ご容赦ください🙇🏻 複数の項目をレポート表示させた際、いつも凡例がグラフ下部に表示されていて、レポートが見にくいことがありました。どうにか凡例の位置を変更することで、グラフが見やすくできないかな？と思い、ちょっとした設定変更で解決できましたので、共有させていただきます！ レポート作成後、チャートエディターから、「説明文」フィールドを開いてください。この中で、「水平方向の位置合わせ」や「垂直方向の位置合わせ」を変更すると、グラフの下部にあった凡例が、お好きな位置に変更できます！便利💛 ちなみに、その他の周辺情報についても少し・・・。・説明文のレイアウト：凡例の表示が横型→縦型に変更可能！・高さの最大値：数値を変更することで、折りたたんで凡例表示するか、折りたたまず凡例表示させるかなどのカスタマイズが可能！ 是非、同様の件でお困りの方ご参考になさってください。 P.S.和久井さん、ヘルプありがとうございました！

200
Kana Kobayashi
20 days ago
darkknight
darkknightExpert ⭐️
Cockpit: Custom CTA fields should be visible by defaultDevelopment

In the Create CTA layout, Custom CTA fields are buried beneath an “Add More Details” link that obscures what may be crucial fields we want end users to populate.  End Users are forgetting to populate them because they are not immediately visible.  All fields should be visible by default when creating a CTA, preferably in amongst the fields above the CTA Comments.  Users can choose BONUS POINTS: It would be great if admins had more control over the Create CTA layout and could rearrange the fields the way we want them.     

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25519
bradley
20 days ago
JayS
JaySHelper ⭐️
More robust editing features needed for PX surveysNew Idea

Currently, the editing features in all of the PX surveys (NPS, CES, Rating, Boolean, and Multi-Question) are not nearly as robust as the other engagements types. It’s a continual challenge to try to get a survey to appear they way my business partners request, and I frequently have to say I Gainsight PX doesn’t allow me to do that.I’ve tried editing CSS and a couple places I’ve found to edit the code, but it’s frustrating and hit-or-miss at best. There is frequently strange padding and I can’t seem to affect that.Are there any plans to update the survey creation process to a more robust V2? cc: @aharkut @jmobley @aroberts @Lake1211 @woodlande @wheelern @Gainsight2022 

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130
JayS
20 days ago
JPKelliher
JPKelliherContributor ⭐️⭐️⭐️⭐️⭐️
Pause Content without Having to Remove it from K-BotNew Idea

Hey Folks,Have you ever needed to make a minor update to an engagement but were locked out because it was active? And then you go to pause the engagement to make the quick edit, but again, blocked because the engagement is also housed in a K-Bot library. It would be really great if we could make an update on the fly without having to:Start on the engagement you notice has a spelling error Find the Right K-Bot where the engagement might be housed (there is no way to know without looking through each K-Bot) Find and remove the engagement Go back to the engagement launcher and pause it Go to the engagement editor and make the update to word or phrase Go back to the engagement launcher and launch it Go back to the K-Bot and find the engagement again (BTW it is no longer in the same order as it was when you removed it, so you will need to search through every engagement available to every K-Bot.) Add it back to the Bot. Re-order it  in your K-Bot Menu and/or assign it to a Category. Save th

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506
JayS
20 days ago

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