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JPKelliher
JPKelliherContributor ⭐️⭐️⭐️⭐️⭐️
Pause Content without Having to Remove it from K-BotNew Idea

Hey Folks,Have you ever needed to make a minor update to an engagement but were locked out because it was active? And then you go to pause the engagement to make the quick edit, but again, blocked because the engagement is also housed in a K-Bot library. It would be really great if we could make an update on the fly without having to:Start on the engagement you notice has a spelling error Find the Right K-Bot where the engagement might be housed (there is no way to know without looking through each K-Bot) Find and remove the engagement Go back to the engagement launcher and pause it Go to the engagement editor and make the update to word or phrase Go back to the engagement launcher and launch it Go back to the K-Bot and find the engagement again (BTW it is no longer in the same order as it was when you removed it, so you will need to search through every engagement available to every K-Bot.) Add it back to the Bot. Re-order it  in your K-Bot Menu and/or assign it to a Category. Save th

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506
JayS
20 days ago
sshroff
sshroffGainsight Employee ⭐️⭐️
posted in Meetings & Office Hours
Bionic to Horizon Rules Migration Office Hours - November 6th @ 7:30AM PST/ 10:30AM EST

Hello everyone!Do you have a question regarding the automated Horizon Rules Migration process? Please join our Horizon Rules Migration Office Hours session on Wednesday, November 6th at 7:30AM PT / 8:30AM MT / 9:30 CT / 10:30 ET. There is no need to register for these sessions - you can join at any time. We look forward to talking with you!Join Zoom Meeting:https://gainsight.zoom.us/j/97131402920?pwd=IRrshC9DBcnH3ICqET8DfHIPCqcdCL.1Meeting ID: 971 3140 2920Passcode: 037714

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sshroff
20 days ago
A
AbidGainsight Employee ⭐️
Customer journey widget: colored stage line not loadingNew Idea

Hi Team,With the existing design , we have a limitation where the users will not see the coloured stage line if the tenant timezone and user timezone are different.Screenshot for reference:  Since an organisation can have multiple team utilising the same product and the users can keep their preferred local timezone , the issue will be evident.  Requesting product team to enhance the behaviour to display the line irrespective of the timezone settings difference.

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sarahmiracle
20 days ago
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dcherringtonContributor ⭐️
asked in Product Experience (PX)
Adding en and em dashes in unordered and ordered lists

This issue comes up every time I try and added a bulleted list to an email template. Is there a way in Journey Orchestrator to add en or em dashes to a ordered or unordered list instead of just bullets or numbers? So if I have a bulleted list and I want to use an en dash or emdash as a sub list under the bulleted line, how do I do that?I know I can simply add it in manually, but if the sub list runs long, it won’t align with the rest of the text above, but instead will align under the en or em dash.I tried dropping the en dash code using the code tab, but JO changes it back to a bullet.Any suggestions?Thanks!  

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dayn.johnson
20 days ago
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DevAnaOBContributor ⭐️
Ability to use "in" filter on reportsNew Idea

As a user of a dashboard, I like using the “in” for filtering reports but I dislike that I have to refresh all the data whenever global filters change. We request that string field types have the added ability to filter using “in” at the report level. It will allow for quicker and more convenient filtering.  

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D
20 days ago
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ana_gHelper ⭐️
Ability to stop and delete a JO Program after it's been pausedNew Idea

Hello, I’ve paused a few programs that I will not be making active again and have no way of deleting them (the trash can icon is greyed out). Is there a reason we are unable to delete paused programs?

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A
20 days ago
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Ariana.OronaContributor ⭐️⭐️
Include written date as a Date Format option (ex. January 1st, 2024)New Idea

I was searching for Date formats available in Gainsight, but did not find any help articles or resources to reference that provide these options. It would be helpful if Gainsight updated the resources they share online to include this and, honestly, update their resources as a whole.For this idea, specifically, I’d love for Gainsight to provide a Date format option of a written date, so the date would present something like this: January 1st, 2024.I utilize Data Designer to pull in date information to utilize within a program, and the written date format is much cleaner than the current available formats - especially taking into consideration different countries are more familiar with different date formats.

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A
20 days ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Thursday US Admin Office Hours (CS Platform): Oct 31, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, October 31, 2024 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, October 31, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09 Meeting ID: 955 6488 6548Passcode: 296864 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aeD4b4SdoB

332
K
21 days ago
naveen1209
naveen1209Contributor ⭐️⭐️
asked in Customer Communities (CC)
Using phrases with custom code footer

 Hello,can we use the default footer options With a custom code we would write for the footer?  We would like to include a few more things with terms & conditions and cookie settings on our custom footer with branding etc. Can we use the OOB phrases and settings in that case?If yes, how do we reference them? Also do you  have examples to share?

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Laurenseife
21 days ago
J
jpaulContributor ⭐️
asked in Customer Communities (CC)
Where can I host my private custom page that is only visible by certain roles?

If a custom page (whose visibility is restricted to certain roles) has been created, where could we show this on our community, so it’s only visible for the certain roles.For some extra context, we have created a custom page for a VIP type role for our customers, they gain access to this page through SSO and ideally when they log in, we want them to see a tab/button/link/anything to this custom page - but it must only be visible to them and not other roles.Initially we thought the Mega Menu would be ideal for this but it seems that if you add something to the Mega Menu it’s viewable for everyone.Here’s what we’re aiming for:Regular user/Not logged in: Users visit your community but can't see the special VIP tab. VIP user when logged in: VIP users log in and then see a new tab  in the Mega Menu (or anywhere else) called "VIP space" that others can't see.It doesn't have to be the Mega Menu, it can be somewhere else, just as long as it’s only viewable by the VIP role. I’d really appreciat

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Jef Vanlaer
21 days ago
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lindsayrothfeldContributor ⭐️
See who voted in a pollNew Idea

As an admin, be able to see WHO voted in a poll not just how many votes there are. 

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110
L
21 days ago
Padolfi
PadolfiContributor ⭐️⭐️⭐️
Connector Job (SFDC) - show filtered data in previewNew Idea

In the SFDC connector jobs we have the possibility to preview data, but that data shown is not reflecting the filters configured. I have been told by support that this is an expected behaviour. I see that @hardik_mota has already posted this request some time ago in this post and it was updated 3 months ago taking it to implemented with the caveat that it was only for Hubspot connector for now. I understand that this is a WIP but having the preview available without the data being filtered is pointless. Furthermore, I have lost 1hs trying to figure out what I was doing wrong with my data because I couldn’t get it filtered, then I have to wait for a response to my ticket only to see that it was expected behaviour. I would suggest to only allow to preview if the actual filtered data is to be shown.All the best

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13911
100MPH
21 days ago
Rodion
RodionHelper ⭐️
Ability to add Quick links to outer content from a categoryOpen

Hi, It is really awesome feature - Quick links. But we can only place them on a main page of the community. Much more time a member spend inside a specific category he/she is interested in. Sadly the only Quick Links we can add there are links to subcategories of that category. We cannot place there links to outer content with tiles like on a main page. Why it could be useful. For instance, we have B2B and B2C customers. We have separated personal account services for two those segments. We also have separated knowledgebases and even stores for two those segments. It would be pretty nice if we could create a total space e.g. for B2B customer within a B2B category on the community. We could place there Quick links to the B2B company account, to the B2B knowledgebase, to the B2B store, to the B2B partners portal and even to place there quick links for B2B actions and promos. So B2B member could drop into a B2B category and then go to any other place of his B2B world right from the cate

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GabrielDocuSign
21 days ago
Mark Green Consensus
Mark Green ConsensusHelper ⭐️
asked in Customer Communities (CC)
Private category for segments

Segmenting users is a great, and powerful tool. But it seems we can’t do anything with that segment once created for private groups or categories. Is there a way we can have a private category, with only certain approved users in there? For example, we may want to onboard a new customer, and have those staff access the category. Other than adding each individual new user in (which is an admin nightmare) how can we do it more cleverly please?

334
Mark Green Consensus
21 days ago
danielle.evans
danielle.evansContributor ⭐️
CE: Show properties in learner profilesNew Idea

It would be very helpful to see custom properties in the learner profile section of Gainsight CE. Today, we only see the standard profile fields: This enhancement would help us:Confirm that our automations and workflows are working correctly, and populating custom values accurately Allow quick troubleshooting to understand why a specific learner isn’t included in a group or being assigned a training Be an indicator to new admins that our academy is collecting custom fields per learner

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danielle.evans
21 days ago
Joris
JorisGainsight Employee ⭐️
posted in Customer Communities (CC)
Help us shape Autopilot - our AI-powered chatbot

We’re developing a new AI-powered search and chatbot tool, Autopilot, and we’re looking for customers to join us in a pilot program. If you’re interested in testing cutting-edge technology and influencing its development, we’d love to hear from you.What we’re buildingAutopilot will serve as an AI-powered CSM that provides comprehensive support by connecting to all available knowledge sources within your organization. This includes community interactions, knowledge bases, and other internal systems, ensuring that your customers receive accurate and timely answers. Our vision is to make the community and chatbot the central hub where your customers can go for everything related to support and customer success.Preview in actionTo give you an idea of what Autopilot will be capable of, we’re designing a user interface that will integrate seamlessly into your community, product, and support channels, offering AI-generated answers and suggestions that can adapt to the needs of your customers.

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Yoeri
21 days ago
Frank
FrankProduct Guru
published in SSO
Token SSO setup guide

What is Token SSO?Token is a JWT-based authentication mechanism that provides simple and secure way to integrate any Service (Identity Provider) with Community (Service Provider)Token SSO Flow RepresentationIn order to understand how the Token SSO process integrates into the overall Community SSO architecture (i.e. Steps #1-3 in the diagram below) please see Single Sign-on (SSO): Getting Started. Community redirects User to the Login URL with GET  Server authenticates the User and obtains consent/authorization. Server fetches user Profile data Server generates Token and sends it to Return URL with GET  Community receives Token, decodes and validates it by using Public Key and extracts Profile data After retrieving the Profile data, Community starts #Step 3 of Community Single Sign-on. How to Configure Token SSO on inSided Server and Token generationGenerate pair of keys for Token signing (requires shell and openssl). Check out the example below: #!/usr/bin/envopenssl genrsa -ou

30217
Alistair FIeld
21 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
If a user is deleted, deactivated, or removed from Admin team, are API keys deactivated?

I think the answer is no, but I need to confirm. Previous colleagues created some API keys for integrations into various business systems (ex. Snowflake, Tableau, etc). They have not logged-in as an Admin in Control for 3+ years. We’ve kept them active as a seat on our team because we thought they needed access for those integrations. But it turns out the ETL pipelines are just using the API keys created by that user. Will deleting, deactivating, and/or removing from the Admin team impact the API keys created? 

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Kenneth R
21 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Copy and pasting styles in community topics and replys

I have a user that I know (he confirmed) is using chatgpt to answer questions on our community. I’m working on our guidelines for acceptable use, etc, but in the interim I’ve asked him to stop. However, i can tell from the clear variance in replies that he authors and those that chatgpt authors, especially when chatpgt adds bold emphasis and code emphasis in neatly formed replies. But here’s where I’m stuck.When I copy/paste from chatpgt, slack, or other places with code formatting, it doesn’t paste in that style. I didn’t even know that code was an option here until today:you can highlight text and change the style to codeI know that ctrl+b / cmd+b works as a keyboard shortcut for bold. Does anyone know one for code? I’ve also asked in a reply here : Or do you know of any ways to paste formatted text on the front end where the formatted text comes through? Before I finalize my guidelines and processes for monitoring for use; I want to ensure I fully understand how it’s working. 

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Kenneth R
21 days ago
security_lion
security_lionHelper ⭐️⭐️
asked in Customer Communities (CC)
Gainsight CC new notification widget

Could anyone point me to the release notes or information about the notification feed visible on communities.gainsight.com? It’s the new button with a bell icon on the top right of the page.  

668
Kenneth R
21 days ago
sagan_sherlin
sagan_sherlinHelper ⭐️⭐️
Question. Is it possible to report on the "Drafts" in Timeline by User? [Email to Timeline]Open

Hi everyone! I'm currently loving email to timeline, as it's helping us ensure that we're getting communication into the system! But we're running into users that aren't exactly staying up to date on reviewing their 'Drafts' in Global Timeline. So, I was wondering how are others managing the ensuring that their users are reviewing their 'drafts' sections? Ideally, I would like a report that the managers can review to speak with their teams - but I'm not finding where that would be stored... As always, THANK YOU! 🙂

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27422
L
21 days ago
J
JamieBContributor ⭐️
Course CertificatesNew Idea

It would be nice to have the ability as an Admin to modify rewarded course certificate metadata such as a name for correction purposes. OR it would be nice if the certificates would auto update if a user changed their name or needed to make a typo correction. 

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J
21 days ago
heather_hansen
heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️
People Maps - Influencer VisibilityNew Idea

It would great if the arrows that show up for influencers once you click on them were just present in the first view of the map instead of having to click and see. This is what shows up, but only after I click on the Influencer icon.  

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heather_hansen
21 days ago
ben
benHelper ⭐️⭐️⭐️
Create a mobile-friendly Gainsight or mobile appNew Idea

I’d love a Gainsight Admin mobile app or mobile device friendly version of the browser interface. I work on my iPad Pro regularly, but am limited in what I can do with rules, reports, and other administrative functions.

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658
dayn.johnson
21 days ago
heather_hansen
heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️
People Maps - Color CodingNew Idea

We’re working on getting our teams to adopt People Maps, and it would be great if there was some sort of color coding capability with a legend.For example, a decision maker might have a blue background where as a user might have a purple.This would help someone quickly glance at the map and see where they might want to focus their time or communication.

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10
heather_hansen
21 days ago

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