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daniel.boon
daniel.boonHelper ⭐️⭐️⭐️
📛 Keep your badge overview tidy: deleting badges is now self-service

It’s now possible to delete badges that you no longer want to have available on the community, or which were left over from your inSided trial. How to delete a badgeTo delete a badge, navigate to Control > Gamification > Badges, hit the Delete button next to the badge you want to removed, and confirm that you really want to delete the badge.The confirmation modal shown before you delete a badge.Some useful things to keep in mind:Can I recover a badge once I’ve deleted it?Once deleted, a badge cannot be recovered. Proceed with caution!What happens when a badge is deleted?Once deleted, a badge will no longer show up in the badge overview in Control, will no longer be assigned to any users, and will not show up in activity stream of the user, the leaderboard page, the ‘badges’ homepage widget, and the recently earned badges page.I still see the badge in some of those places ^, even after I deleted it.It can take up to an hour for all traces of the badge to be fully removed from your

791
revote
25 days ago
aluciani
alucianiHelper ⭐️
Ability to Remove BadgesReleased

We need to ability to remove badges we no longer use on the system. I have over 40+ badges and when managing my badges I’d like to have fewer active ones vs a bunch that are listed as inactive.

5
revote
25 days ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
EMEA Admin Office Hours(Tuesday session) -13/08/2024

This thread is for the Admin Office Hours session for Tuesday Aug 13th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 India        +91 224 879 8012 India        +91 226 480 2722 India        +91 22 71 279 525 India        +91 406 480 2722 Indi

6
baji_bathula
25 days ago
C
Conor6Contributor ⭐️⭐️
asked in Customer Success (CS)
Weird issue with Milestone rule

I have created a rule that checks when 2 specific CTA’s have been closed. There are 2 actions in the rule both create milestones of the same type but for different reasons. For some reason the first action works fine, it creates the timeline entry and also appears in the customer journey widget. The second action also appears to work and can be observed to work in the execution logs, however no timeline entry is created and it does not appear on the customer journey widget either. Has anyone else had this problem? Any advice would be appreciated!

4
ChiragJ
25 days ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Login doesnt work - how to access the community in every situations?

Situation:You have problem with your SSO and because of that login doesnt work. You want to inform the users about the problem. What you want to do:Create a topic to share the info → This can be done by creating a new topic from Control → OK You want to promote the topic in the banner, top of the community → This can be done from Control → OK You want to disable the login, by disabling or maybe even deleting the login buttons → You cant do this because you cant login to the community. You cant hide Mega menu, or any other widgets in the community front page, where you have added CTA´s to promote the loginAlso:Using Control you can promote the content by adding it to the Banner widget. Yes. But what you cant do is that if there already was topic, you cant delete it from Control. So it means there is two topics promoted.Normally when you promote the topic in the Banner widget, you use neutral colors like green or your brand colors. When having error situations you want to change the widg

8
Kenneth R
25 days ago
Tori Jeffcoat
Tori JeffcoatGainsight Employee ⭐️
published in Community News
Calling All CS Leaders: Take the 2024 CS Index Survey!

 The only constant in SaaS and Customer Success seems to be change - this year, that ‘change’ tied to gen AI, a focus on revenue within CS orgs, and the accelerated need for digital CS motions to scale customer engagement and efficiencies while driving better results.  What hasn’t changed: measuring the evolution of CS in Gainsight’s annual Customer Success Index Survey.   We officially launched our 2024 Customer Success Index Survey created in partnership with Benchmarkit and designed to gather and highlight key trends and insights into the current state of CS. And YOU have a chance to shape the insights and outputs of this report!  Your input is vital in painting an accurate picture of how Customer Success leaders are navigating today’s market dynamics, leveraging AI, and making crucial decisions for the future. The insights gathered from this survey will help you benchmark your own strategies against industry standards, identify areas for improvement, and stay ahead of emerging tren

240
Tori Jeffcoat
25 days ago
bjoern_schulze
bjoern_schulzeHelper ⭐️⭐️⭐️
Events: Option to show 24h formatReleased

  We Germans, and I think most Europeans are the same, don’t use a.m. and p.m. time formats. We more or less know what they mean (something like “7 p.m.” is easy but I personally can’t tell you if 12 p.m. is noon or midnight). But we don’t use a.m. / p.m. “officially”. Every timestamp or every mention of a time on any website or any email is in 24 hour format. So when we (and our users) see the a.m. / p.m. format in the new Events module, we are very irritated. That’s why I propose that every community gets to choose if they want to show the a.m. / p.m. format (Hello USA!) or the 24h format (Hello almost everyone else!). I also propose that every community can set a default time zone - because many countries worldwide only have one and there is no need to set it each time an event is created.

6
Sebastian
25 days ago
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
“You have reached the limit.” Error when replying to PMs

Hi! I’m getting this error when replying to private messages. I’m not copy/pasting so I doubt it’s a character issue.  Is there a setting for how many PMs you can send in a day?

6
Kenneth R
25 days ago
LexiaAlistair
LexiaAlistairContributor ⭐️⭐️
asked in Customer Communities (CC)
Adding Paligo Content to Community Search

Good Morning Community Friends Does anyone have experience in utilizing Paligo for their content management system and pulling that content into the search within their community? @Sudhanshu tagging you incase you have any insight 😊

6
Jef Vanlaer
25 days ago
J
jennhHelper ⭐️
Link CTAs to Customer Goals directly from Cockpit (instead of always going to Customer Goals)New Idea

At the moment, CTAs under Customer Goals need to be created or linked from the Customer Goals tab. We find this process to be too much clicking and syncing. Therefore, we propose for the ability to link CTAs to Customer Goals directly from Cockpit or Gainsight Home Cockpit widget, so everything can be done in one place. 

0
J
25 days ago
shense
shenseContributor ⭐️
Add Filtering Capability for 'Owner' Column in Success PlansNew Idea

Description: Currently, in Success Plans, users have the ability to filter all columns except the 'Owner' column. Although global filters, search functionality, and reporting options are available, the 'Owner' column does not behave consistently with other columns in terms of filtering capabilities.Current Behavior: The filtering functionality is implemented in Cockpit but not in Success Plans. This inconsistency limits the ability to easily narrow down Success Plans by the 'Owner' directly within the interface.Requested Feature: Implement a filtering option for the 'Owner' column in Success Plans, consistent with the filtering capabilities of other columns. This would enhance usability by allowing users to quickly and efficiently manage and review Success Plans based on the 'Owner' field directly within the Success Plan view.Justification:Improved Usability: Consistent filtering across all columns in Success Plans will streamline the user experience, making it easier to find and manag

0
shense
26 days ago
TMaier
TMaierHelper ⭐️
New Success Snapshot Builder - FeedbackNew Idea

Hello! I’ve recently started working in the new version of the Snapshot builder and I had some feedback. While the new release is definitely and improvement on the older version, there are some things that I’ve noticed which could still stand to be improved… Copying or deleting a slide from the deck sometimes causes my entire window to shift down the slides. Example: when deleting slide 14 from my deck, the builder loads for a time and then flashes, and I’m suddenly looking at slide 34. This doesn’t seem consistent but it is frequent. Resizing text boxes with reports included is behaving inconsistently. Sometimes, I’m able to freely resize the box; however, like the above behavior, often enough I can only make the box smaller and not re-expand it. This is super painful when it happens because my only option is to delete the box and start over. Resizing columns in embedded reports. This is consistent, and very awkward. Resizing one column impacts all of the columns around it, which gene

14
jeynreyn
26 days ago
Adrian Raposo
Adrian RaposoGainsight Employee ⭐️
posted in Product Experience (PX)
🚀 Gainsight PX July 2024 Release is Live!

  📢 The PX July Release is now Live in US and EU Orgs! Our July update introduces streamlined processes, added benefits, and enhanced usability for essential features. Check out our release notes for more information. Release Highlights:Comparison Widget: Compare widget data across different scenarios to gain insights into performance and trends. Improved Information Visibility in the Feature Performance Widget: Feature names now appear as legends for easier identification, along with the ability to customize widget dimensions for a tailored dashboard experience. Automation Settings in Guide and Survey Engagements: Now featuring Timeout and Initial Delay configurations for improved user interaction and seamless engagement creation. Optimized Grouped By Selection in Feature Adoption Reports: The Feature Adoption report now includes an intuitive slide-out panel for faster and easier selection of features, countries, and more.++------------------------------------------------------------

5
mmarques
26 days ago
alylo
alyloContributor ⭐️⭐️
Funnel by AccountNew Idea

Currently funnels can only report on the user level, but we’d also like to be able to aggregate the information at the account level. This information would add more context, for example, when we analyze the effectiveness of an engagement at driving a certain set of behaviors—instead of just looking for improvement of user dropoff, it could help us understand if we’re impacting adoption across our account base.I see that this idea was raised 4 years ago, but apparently this feature has not be implemented: Account as SCOPE in Funnel/Path Analyzer

0
alylo
26 days ago
cdonargo
cdonargoGainsight Employee ⭐️
published in Customer Education (CE)
Gainsight CE FAQ Series: How to Increase Learner Engagement? Part 2

In our previous post, we discussed how to identify learners who have not started or completed their courses and those who have not activated their accounts. Now, let's dive into how you can to re-engage these learners and bring them back into your academy.  Here are a few actionable steps you can take: Group Notifications: Send group/broadcast messages in Gainsight CE to remind users to complete courses or activate their accounts in the Academy. See the below images as an example of how you can send a message to all users who have not started your ‘101 Course’!  I created a name for the purpose of the message I am sending for my personal admin organization. I also gave the message an attention grabbing subject line with a call to action for the recipients. Here, I have created a group of all of the learners that haven’t started the desired course that I’m sending a notification out for. I am planning of sending this message to all not-activated and activated learners who are part of th

483
R
26 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
TIL: Updating Idea Statuses via the API does not create a status update reply

whereas when you update an idea status manually via Control, a reply is created that shows the idea transitioning from Status A → Status B, this does not happen when you use the Assign an Idea Status to an Idea call. 

1
LizAtSafe
26 days ago
ajrufer
ajruferContributor ⭐️⭐️⭐️
asked in Product Experience (PX)
Best development approach to optimize tagging of unique features

Our product is built in Angular and has one URL that doesn’t change based on the page you are on. In order to map a feature within the Product Mapper and have it track as unique, our developers have been putting unique ID’s on specific elements. We recently started discussing best practices around how to set a more regimented format for attributing/naming elements in the code so there isn’t any confusion.   Anyone else have advice they can share around the following: What is the best type of selector to use - a unique ID on an element or an attribute? What naming conventions have worked well, do you include anything like “data_gs” in the name? Any other development strategies that have made tagging in the Product Mapper easier?

2
E
26 days ago
ryanne.perry
ryanne.perryContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Can you add alert after customer submits a new post?

Hi Community! I saw this really neat notification in the Google Community (see below) letting the user know they submitted their post and what to expect. Is this possible in the Community through html or custom css, or other? 

6
R
26 days ago
m.elshabrawy
m.elshabrawyContributor ⭐️
asked in Customer Communities (CC)
How to re-produce 500, 404 and 403 error page?

I’m managing a community and I would like to re-produce 404, 403 and 500 error pages in order to make adjustments to the error message appearance.Can anyone help me with a way to reproduce those error messages?

2
revote
26 days ago
angela_domenichelli
angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️
Distinct Objective LayoutsOpen

We are creating different types of Success Plans (Success Plans, Onboarding Plans, etc.) with unique objectives. We need the ability to change the Objective layouts based on the Plan Type. We need to have different fields and information for the different use cases and plans. Currently, if you update the layout for the Objective Type CTA, it changes the layout for all Success Plan Objectives. There are 2 possible solutions: 1. Allow other CTA Types to be associated with Success Plans 2. Make Objectives based on the Success Plan type (Objective - Accout Plan or Objective - Onboarding Plan)

16
sami.burk
26 days ago
darkknight
darkknightExpert ⭐️
asked in Customer Success (CS)
Why were so many features delayed in latest release?

In the latest release (July 27), I counted twelve changes/features that were delayed until an “independent” release on August 24.Why?I think it’s a bit challenging to mentally keep up with what was changed vs. what’s delayed.I’m really curious about the purpose of delaying those a whole month - why not just delay the whole release? I know other admins are curious as well. 

1
jake_ellis
26 days ago
darkknight
darkknightExpert ⭐️
Turn off the "dynamic" Timeline Activity TypeReleased

This one was a backfire.The new update from this weekend for C360 to dynamically default to the most common update type is not having the positive response Gainsight probably expected.  Anytime any system tries to assume what the user wants to do next, it’s going to frustrate that user when it’s not what they actually wanted to do.I mean, everyone knows what it means to assume, right? 😏Because of this change, now this issue is made worse.I don’t know what GS customer asked for this dynamic assignment of Timeline type, but it’s fine if they want it, but it shouldn’t be forced on every other GS customer.  Please turn this off until there is a way for admins to toggle this on/off at the instance level (at a minimum) and users to be able to toggle on/off at the user level.  

24
ChiragJ
26 days ago
S
Syam SunderGainsight Employee ⭐️
Make a filed as not editable in the list view of CTANew Idea

Hi Team,We have limitation where any editable field that is marked as read only in CTA layouts are not being honored in list view fields of CTA. For example  the 'Test Edit' field is not editable within the details page of the CTA and the same field 'Test Edit' is editable in the list view fields of CTA.Can you please make the field 'Test Edit' not editable within the CTA columns?Thank you.

1
sami.burk
26 days ago
romihache
romihacheVIP ⭐️⭐️⭐️⭐️⭐️
Capability to use current datetime in data designer/rules engineNew Idea

Similar to the Run Date formula, but for the Start Time it was successfully executed last, showing in the end user’s configured Time Zone just as the rest of the DateTime fields work. Besides some specific use cases for rules engine to calculate hours past I see this particularly useful in dataspaces, so the end users can easily know when it was last updated.  I find myself replying to the question “has DB XYZ run yet?” or “why is this record missing from the database ABC” almost on a daily basis. I know this is a challenge and there a lot of moving pieces, but having a Created DateTime if needed to at least give our end users (and us Admins) visibility into the age of a record would be very helpful.Thank you,  

0
romihache
26 days ago
baji_bathula
baji_bathulaGainsight Employee ⭐️
posted in Meetings & Office Hours
Cancelled::EMEA Admin Office Hours (Thursday session) - 15/08/2024

Hi All,We are not running Thursday 15/08/2024 office hours session because of Indian Independence day.

0
baji_bathula
26 days ago

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