Skip to main content

Recently active topics

459 Topics
heather_hansen
heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️
People Maps - Color CodingNew Idea

We’re working on getting our teams to adopt People Maps, and it would be great if there was some sort of color coding capability with a legend.For example, a decision maker might have a blue background where as a user might have a purple.This would help someone quickly glance at the map and see where they might want to focus their time or communication.

0
10
heather_hansen
23 days ago
darkknight
darkknightExpert ⭐️
Company Person should be able to export the List ViewDiscovery

Now that we are on NXT, we are fully shifting our view in Gainsight to the Person/Company Person construct in place of SFDC Contacts.Previously though we had a Related List section on C360 that displayed the list of SFDC Contacts. Our end users would frequently use the Export function on that section:There does not appear to be an export option in the Company Person view:The only workaround I can see would be creating a Related List view off the Company Person, but this would not give them the ability to Create new persons and we don’t want two sections.This is a request to enhance this widget to have an export option.

17
16515
kisha1515
23 days ago
jmyoung780
jmyoung780Contributor ⭐️⭐️
asked in Customer Communities (CC)
Can you add "past events" after the fact?

Can I add an event today Oct 30 with a date of July 31 so it shows up in the Past Events tab? I’ve done that but can seem to get it to show in the list.  It’s a Group Event and I am a member of the group (and Admin of the entire account) Is it a timing thing? Thanks in advance again everyone!  

91
DannyPancratz
23 days ago
jmyoung780
jmyoung780Contributor ⭐️⭐️
asked in Customer Communities (CC)
Embed YouTube Video in an Event (to view past events)

Is it possible to Embed YouTube Videos in an Event Description?  For past events, I’l like to make them available to watch the recording.  When I go the <> code area and paste the embed code, then click out, it’s removed and nothing changes.  Please and thank you in advance!Jamie

112
jmyoung780
23 days ago
TMaier
TMaierHelper ⭐️
Add a "Cumulative" Config Toggle to Data DesignerNew Idea

I think I’ve made this suggestion elsewhere but I couldn’t find a post, so I’m writing it up here just in case. The idea: Please add a toggle to the scheduling config in Data Designer jobs for “Cumulative”. This toggle would cause the Data Designer job to append new records to the existing dataset on every run, vs overwriting the entire table with fresh data. As Data Designer continues to take a more prominent role in Gainsight, it has basically replaced using rules to load to a custom MDA when admins require a complex dataset. This is well and good - it’s basically the same, but the Data Designer job creates an MDA and schema for us. Awesome! There’s one major catch: DD can’t handle timeseries data collection, because it overwrites the old dataset on each run. This makes it unsuitable for “snapshot” style datasets, among other things - we’d have to fall back to the older method of routing data to a custom MDA via a rule for that. In order to elevate the utility of Data Designer to the

4
141
dayn.johnson
23 days ago
K
kevinwesley-lynchContributor ⭐️
asked in Customer Education (CE)
Using SCORM in CE and Milestones

I have seen some info on milestones in the community, but I do like how the Gainsight University has their courses setup: the learner cannot end/complete the course until they have clicked through all sections of the SCORM course. I wanted to know if anyone has the steps on how to mimic this in CE?I don’t have a quiz in all of my courses and when adding a milestone for SCORM, it says the learner must complete the SCORM activity with a minimum score %. Any help would be appreciated, even from the GS Uni team on how they accomplished this would be great.

241
jgasparro
23 days ago
jgasparro
jgasparroGainsight Employee ⭐️
posted in Customer Education (CE)
Leveraging Commerce to Monetize Your Training

 We are thrilled to announce the launch of our latest eLearning course: "Leveraging Commerce to Monetize Your Training". This course is designed specifically for educators, trainers, and content creators who are looking to unlock the financial potential of their expertise.About the Course: "Leveraging Commerce" provides a comprehensive guide on various strategies to monetize educational content and training programs. This course offers valuable insights into creating revenue streams from your courses.Check it out today! 

110
jgasparro
23 days ago
S
smartinContributor ⭐️
Adoption Scorecard v HealthScorecardNew Idea

Hi, returning from TSIA conference last week, and during a breakout session on how to drive customer adoption of your product, I realised that some of our health metrics where indeed focused on adoption and these are not neccessarily as important to the customer as measuring outcomes.. aand so I am considering creating two scorecards for each customer (subject to segmentation) Adoption Scorecard Customer Health Scorecard Intentions are that we can bring more metrics into measures but not dilute the impact of more as different alignment - Adoption is going to more focus during onboarding and Year 1 and then overides by measuring more of the value objections important to the customer… and any dip in adoption in Yr 2 - 3 can indicate a churn risk … Has anyone else taken this approach ? are there gotchas I am missing ? BTW, these are metrics fed via Snowflake connection from our DW, no extra efforts by our CSM 

2
10
S
23 days ago
heather_hansen
heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️
Horizon Rules - Multi-Select picklist IS NULL or IS NOT NULL filter optionNew Idea

This was also an issue in Bionic Rules, and still is in Horizon Rules.  I need to be able to filter for a Multi-select picklist being null.  I can workaround it, but it would be much simpler if I could use IS NULL like I can with other field types.  

19
918
dayn.johnson
23 days ago
naga_raghav_sumanth
naga_raghav_sumanthGainsight Employee ⭐️
posted in Meetings & Office Hours
Support Holiday Hours - November 2024

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. November 4, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases November 11, 2024: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases November 18, 2024: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases November 28-29: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases.

360
naga_raghav_sumanth
23 days ago
Angela Micheli
Angela MicheliContributor ⭐️⭐️
posted in All About Pulse
Pulse EU 2024 - Shiji Group - Lead with Data: Transform Success with Dashboards & Automation

Hello Community!Kirsten and I will be presenting at Pulse EU this year - and we’re thrilled!In our presentation, we’ll talk all about the solutions we have adopted (automations, data, and self-service system) to empower our CSMs to do what they do best - take care of our customers.Can’t wait to see you all there very soon!

355
Albin Forslund
23 days ago
A
Anonymous
Capture additional details when joining a private groupOpen

When people request to join a private group it would be great to have some way to capture some answers to a custom question such as why they want to join the group. 

2
175
Erik_
23 days ago
anirbandutta
anirbanduttaExpert ⭐️
Show About-this-group info in the Groups listings pageOpen

The tricky thing is with ‘Private’ Groups which offer the same non-suspecting ‘Request to join’ button to users who may not be admitted.  I know, when we land on the specific Group landing page the About this group details would be used to set expectations, but not for the majority of users who’d be clicking the ‘Request to join’ button on the group thumbnail blurb on the previous step, from the /groups listing page. The Listings page should be expanded to include this crucial piece of context info.  You may say that set expectation in the Title with a preceding ‘Invite only’ before the Group title but then it does an inverse messaging for users who we want to join, so I’d not want to do that. :)

5
154
Erik_
23 days ago
kelly
kellyHelper ⭐️⭐️⭐️
Why Aren't Null Values Considered When Filtering 'Excludes' in a Multi-Picklist field?New Idea

If I filter on a multipicklist field in my program by doing ‘Excludes’ and select the values that I want to be excluded from the query, you’d think that would bring in any account that doesn’t have the excluded value.But after troubleshooting why certain accounts weren’t meeting my criteria I realized that it was due to their field value being null. Essentially if you are filtering a multipicklist field, it limits the audience to only the accounts that have a value in that field and any account with a null is not considered in the filter logic. You’d think by definition an account with a null value meets the criteria because it does not have the excluded value. This is not at all intuitive to a user. Adding the screenshot from similar idea and merging the IdeaHi.Currently, we don’t have an option to choose/select the “Include Null Values” for the Multi-Select Picklist fields in Rules and/or JO Query Builder.When ever we drag the multi select picklist field in to a filter section (Ex: i

49
56830
alizee
23 days ago
A
AnitahgContributor ⭐️⭐️⭐️⭐️⭐️
Add description to the Groups sectionOpen

Hi, it would add value and set the expectations for our customers if it would be possible to add a describing sentence of what sort of Groups are available in the Groups section, just as we can describe the community in the Community section. Would that be possible to add? @olimarrio suggested I add the idea here. Guessing this would add a lot of value for everyone using the Group module? 

6
295
Erik_
23 days ago
phani_kumar
phani_kumarGainsight Employee ⭐️⭐️
Is it possible to provide an option to choose "Include Null Values" for Multi-Select Picklist fieldsNew Idea

Hi.Currently, we don’t have an option to choose/select the “Include Null Values” for the Multi-Select Picklist fields in Rules and/or JO Query Builder.When ever we drag the multi select picklist field in to a filter section (Ex: in Rules) we have to choose either Includes or Excludes option only and unable to select the “Include Null Values” as well. Like how we have this option for Picklist Data type fields.Screenshots for the same: Due to unavailable of this option we are unable to get the Null value records. If we can get the same option like how we have for the Picklist field would be great.Thanks.

22
21310
alizee
23 days ago
A
abhiicimsContributor ⭐️
Participant Date in the JO programNew Idea

Hi Team, I would like to express one use-case that is whenever we navigate to particular JO program & check for list of Successful & Failed Participants, we would want to see Participant Added or Failed date which helps to understand for which schedule executions that the participants added. However I know there’s a way around to solve my use-case but it would be simple and easy to identify whenever we see participant from the Program itself

2
10
A
24 days ago
Kaori Wakui
Kaori WakuiGainsight Employee ⭐️
published in Gainsight Japan : 日本語コンテンツ
Gainsightユーザー会#4 レポート（10/24/2024）

Gainsightファミリーの皆様をお呼びして、先日はユーザー会開催しました！ご参加いただきました皆様、ありがとうございました！ご参加できなかった方も是非次回お会いできるのを楽しみにしております😊 ユーザー会の中でご紹介させていただきましたトピックと新しい取り組みをご紹介します！（ユーザーさんの共有は当日参加限定なので含まれておりません） AI機能GainsightのAI機能ロードマップをご紹介しました⬇︎ 日本語化して欲しい機能のアンケートもとり、最もお声が多かったのがAI Followup（Zoom録画を自動でTimeline連携＋サマリ作成）でした。お声をプロダクトチームにしっかりお届けしていきたいと思います！ 機能要望色々とお声が上がってて是非機能欲しい！という内容がCommunityのIDEAで共有されています。特に日本のお客様で声が上がっているものを共有させていただきます！（リンククリックしてIDEAに飛びましょう）PeopleマップにMiroみたいな柔軟性がほしいPeopleマップにMiroみたいな柔軟性がほしいTimeline入力画面の大きさをどうにかしてほしいActivityを作る時に、Noteテンプレを使うと自動で関連したタスクが作られるShareするときのメールを日本語に！（サクセスプラン、Share360）Share360のセクション名を日本語でも書けるようにしたいうちも欲しい！と思ったらぜひUpvoteを！（私は全部欲しいので全部Upvoteしました🤗）⬇︎＊Upvoteするにはログインが必要です Japan Communityポイントプログラムコミュニティに投稿や👍をするとポイントをもらえるのですが、ポイントを最もGetした方には来年のPulseチケットをプレゼントいたします🎉🎉ポイントゲットしてぜひ一緒にPulseいきましょう！ポイントのゲット方法：誰かのポストにリプライ：+20Point Best Answerに選ばれる：+30Point 新しいディスカッションやアイディアのポスト：+15Point Like👍をもらう：+2 Point Like👍をする：+1 Point UpVoteする：+1 Pointまずはユーザー登録とコミュニティ参加してこの記事を👍して1ポイントゲットするところからスタートです🚗💨 また次

780
Kaori Wakui
24 days ago
alisha_hardoon
alisha_hardoonExplorer ⭐️
asked in Customer Success (CS)
Real time sync from SFDC to Gainsight Timeline

Is there a way to sync timeline activities in real time from SF to Gainsight? We use Chorus and have a nearly realtime sync from Chorus to SFDC. However, those same events only sync 1x per day from SFDC to Gainsight, which is a pretty major inconvenience for our CSM team. Any obvious solutions or workarounds that I’m missing? Any suggestions would be appreciated!

461
R
24 days ago
sdrostgainsightcom
sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️
posted in Meetings & Office Hours
Tuesday US Admin Office Hours (CS Platform): Oct 29, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our today’s Tuesday Admin Office Hours session, Tuesday, October 29, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, October 29, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

443
H
24 days ago
lane_h
lane_hGainsight Employee ⭐️⭐️⭐️
posted in Deliver Customer Success
Creating Risk Playbooks for Managing Risk

Managing risk within your portfolio is close to, if not, the number one priority for CSMs. Many find themselves hesitant to open risks for their customers because they are concerned it might seem like they aren’t being a successful CSM. However, I would argue that identifying risk in your portfolio and raising it makes you a more successful CSM. As leaders, it is our role to ensure team members have a way to identify risks in their portfolio and share them back with the organization. One of the best ways to do this is to have a Call To Action (CTA) type in Gainsight for Risk.  The good news for you is that “Risk” is an out of the box CTA type in Gainsight. So you are already on your first step there! This allows your team to create CTAs for each risk in their portfolio. Then your leadership team is able to see reports on how many risks are in the customer base (more on this later).  When you’re starting a Risk process, best practice would be to identify 2-3 main risk types. Typically,

2195
K
24 days ago
T
tahrir05Contributor ⭐️⭐️
Add Call and other activity types to Customer JourneyNew Idea

Hi, Is there any plan to add other timeline activity types such as ‘Call’ and other activity types to the Customer Journey widget feature? It would help to feature all the activity that the CSM is driving with their accounts in one view on the C360 summary page. This would be a great addition to the Customer Journey feature and will hopefully be added to the roadmap for future initiatives. Thank you in advance.

0
10
T
24 days ago
bradley
bradleyExpert ⭐️
Scorecard Job VisibilityOpen

If this is possible somewhere and I missed it let me know - but currently there does not appear to be any visibility into whether or not a scorecard job is running and what its status is, if you can restarted, etc. Think connector or rule execution history.I know you can set the sync schedule, but you still don’t have any other visibility into that job aside from when it “should” sync. Additionally, while you likely aren’t doing it too often, making changes to a scorecard (e.g., weights, measures, score scheme) causes another batch job to run.Even though you get an email stating when it is finished you have no visibility into the status, if it was successful, etc.

12
10616
bradley
24 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Notification Center - Reply Notification Clarification

It’s nice to try out the beta of the Notification Center here on the Gainsight Community. It seems that the rules for the NC solves for this issue (links and context below), showing a notification for each reply on a topic, regardless of the email notification settings / preferences. Can someone from Gainsight please validate this? Improved Email NotificationsWe’ve introduced a new option in the notification settings that lets you choose to receive an email for every reply to a topic. Previously, only one reply notification was sent until you viewed the topic again, which caused some replies to go unnoticed. With this update, you and your users can stay on top of all discussions. Head to your profile to choose your notification preferences today! 

613
DannyPancratz
24 days ago
J
jwrenContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Leveraging SSO to automatically assign custom roles

We use SSO in a way so that our users sign up for our community using their existing product logins. We’d like to automatically assign a custom role to certain users as they sign up for community, based on specific criteria they meet on our product side. Long story short, we’d like to create exclusive community spaces/content for specific subsets of our users. Does anyone have experience in this?

8310
J
24 days ago

Badges

Show all badges
Terms & ConditionsCookie settings