All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

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  • 662 Replies
lauren_olerich
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lauren_olerich
started this topic

Connecting at Pulse 2024: Structured Networking Details

Pulse 2024 will be a hub for networking, with a variety of sessions designed to connect attendees with shared interests and professional pur...
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Networking at Pulse 2024 🙋

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Pulse US 2024 Social Rockstar Contest

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160 Topics

lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
posted in All About Pulse

Pulse Europe 2023 On-Demand Content

Hello all!I wanted to pop on here to share that we will be posting the Pulse Europe 2023 on-demand content on to the Pulse Library by Friday, the 1st of December. We will have videos of the Day 1 and Day 2 Keynotes as well as audio recordings of the breakout sessions. If a session had slides, you’ll be able to see a PDF version of those as well.While you wait, don’t forget that you can find the Pulse US content available on the Pulse Library as well! Click here to browse: https://pulselibrary.gainsight.com/If you want to take a stroll down Memory Lane, we have a collection of the 10 years of Pulse Keynotes that can be found here: https://pulselibrary.gainsight.com/10-years-of-pulse-keynotes. We went back in the vault to pull videos from all the way from 2013. Enjoy!

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lauren_olerich
Gainsight Employee: Rookie
5 months ago
D
deestandleyRegistered User
posted in All About Pulse

Pulse Europe 2023 - A Great Event

A fabulous event and lovely to meet some friendly faces from the past and make new friends.Congrats to all at Gainsight for putting on a great event and look forward to seeing you all next year….

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lauren_olerich
Gainsight Employee: Rookie
5 months ago
dshorter
Gainsight Employee: Rookie
dshorterGainsight Employee: Rookie
posted in All About Pulse

Congrats to the EMEA 2023 Gainsight GameChanger Award Winners!

 Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners!  Digital Customer Success Disruptor: SS&C Blue PrismThe Digital Customer Success Disruptor is living proof that we are moving into the next era of Customer Success. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention.Through its leading automation technology,  @alizee and SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital

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Ester.Memoli
Team Captain
5 months ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Double up your swag game & grab the swag pins at Pulse EU!

Hey hey all,@LeenaGoulding just dropped the fired up moment on me that...🌟There are tons of swag pins for you to pick up at Pulse EU! 🔥You can find them by the help desk located in the back of the flight deck on level 1⬇ We’re waiting for you all smiles! Here’s a sneak peek...😉 The love for CS Ops!Admins passion coming through!Here’s a double swag’d up @jason_hersh adorning some of them already!🌟 Grab ‘em while they last - tick tock, tick tock! 

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alizee
ACE
5 months ago
vishkatti
Gainsight Employee: Rookie
vishkattiGainsight Employee: Rookie
posted in All About Pulse

🚀 Leveraging Community To Scale Yourself - Join me at Pulse Europe 2023!

Hello Gamechangers - With Pulse Europe just a few days away, I am honored and excited to share that I'll be speaking at the event this year 🙂Join me as I take you through 2 of my favorite topics - Customer Success and Community 🚀 Session topic: Leveraging Community To Scale Yourself: An Actionable GuideI will be sharing real life case studies from my own life as CSM @ Gainsight showcasing how to1️⃣ leverage community as a key element of the overall customer engagement strategy2️⃣ scale yourself to become a more effective CSM / contributor to your organization and 3️⃣ create advocates along the way earlier in the customer journey.  Session Details:🗓️ Date - Nov 15, Wednesday⏱️ 14:00 - 14:40 CET 📍 Flight Deck Room @ Passenger Terminal AmsterdamLooking forward to seeing you there!

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Aman
Gainsight Employee: Rookie
5 months ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Taking the stage at Pulse EU 2023? We'd love a sneak peek! 🎤

It feels like yesterday that we were sharing stories about Pulse US ‘23.😱We’re already at the next destination for Pulse Europe ‘23! ⭐So many stories and moments upcoming at Pulse EU. I can already feel it! Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favorite headshot. 📸 If you already had an earlier profile you can't remember, let us know and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.Two amazing speakers @Nina Batlak & @martin.kroehner have already raised the curtains with their teasers that’s got us fired up! 🔥⬇@Nina Batlak @martin.kroehner ⬆Additionally, you might see a

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revathimenon
Gainsight Employee: Golden Ruler
5 months ago
lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
published in All About Pulse

Know Before You Go | Pulse Europe 2023

For those joining us at Pulse Europe this week, here’s some important information to have at your fingertips: Check-in ProcessWe created a unique QR code which can be found in the Pulse Europe app for you to expedite your registration check-in process. Simply have this QR code available on your smartphone (or printed out) ready to scan at registration check-in. Cloak RoomA Cloak Room will be available at Passenger Terminal. Getting to Pulse EuropeThe Venue: Pulse Europe 2023 is taking place at Passenger Terminal Amsterdam, Piet Heinkade 27, 1019 BR Amsterdam. For more details about directions, check out their website here. Mobile AppOur mobile app is live and ready for download. It is available on iOS and Android. Search for 'Pulse presented by Gainsight' in the app store for your device. If you didn’t receive an email with your login credentials, please contact pulseeurope@gainsight.com. *NEW* Have you registered for your sessions?To view the full agenda, please visit the website here

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lauren_olerich
Gainsight Employee: Rookie
5 months ago
hcarroll
Gainsight Employee: Shoshin
hcarrollGainsight Employee: Shoshin
published in All About Pulse

Networking & Human-First Connections at Pulse Europe 2023!

WOW 😝 only one week to go until Pulse Europe 2023 takes over the beautiful city of Amsterdam! 🇳🇱🌷In the lead up to the event, we wanted to get the ball rolling and offer you the opportunity to start making some connections now before your trip, so that you can have even more rewarding, valuable, and delightful conversations when you’re at Pulse Europe next week. 🤝If you’re 🔥 #FiredUp 🔥 and looking forward to making some human-first connections, in-person, hit that like button and leave a comment down below. Let the community know what sessions you’re attending, what you are looking forward to the most and how many Pulse events you’ve been to - this will be number 7 for me! 🎉If there are specific topics that are important to you…Start a conversation below and let the community know what’s top of mind. Arrange to connect, meet up, and discuss them over a coffee ☕️  If you haven’t done so already, make sure to download the Pulse Europe app so you can build your agenda and connect

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brenna.oneill
Shoshin
5 months ago
A
AusteRegistered User
posted in All About Pulse

Complimentary Gainsight Consultation in Pulse Europe 2023!

Hi,If you are attending Pulse Europe 2023 and have questions about Gainsight Technology, you can book in a complimentary session during the breaks! If you are a current customer, you might not be sure whether you're making the most of Gainsight’s capabilities or prepared for the next feature launch and adoption.If you are purchasing Gainsight, you might be looking for some best practice roll-out advice to see that ROI asap. No question is too big or too small for a former EMEA Gainsight Senior Solutions Architect!https://calendly.com/auste-gschat/15mins-free-gs-consultationLooking forward to connecting with you!Best,Auste Foster 

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A
5 months ago
A
AlaneCORegistered User
posted in All About Pulse

Session: Superior Personalized Learner Experience at Scale

I am very excited to join the Pulse 2023 conference as a presenter.I have been carefully crafting my message to make sure it includes just the right amount of strategy information and quantifiable results, along with a bit of storytelling and truth sharing. (My cat ChaCha has also been working hard on it, as you can see in the picture. She is a graphics expert! 😉) If you are interested in learning more about how to add personalization at scale using Gainsight CS, plan to join my session! 😃Few things i’ll be touching upon:How do you decide what projects get your attention in the first year? CS Automation can help you deliver an elevated experience for learners with usage data. Using CS relationships to push expand what is possible with CS. Tangible return on investment in your first year. Track: Getting Started Fast with CS track. Session: Superior Personalized Learner Experience at Scale

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A
6 months ago
martin.kroehner
martin.kroehnerRegistered User
posted in All About Pulse

Speaking about Scalability Powered by Automated Digital Customer Journeys

Dear Community,I am thrilled to announce that I will speak about SAP Signavio’s Digital Customer Journey and to present how we have built a team of 12 Virtual CS professionals focussing on our tech touch customer base at SAP Signavio. On top of that I will show you our approach to reduce time-to-value with on-demand access to self-serve resources, compelling content, and more. About me:I am leading the Virtual Customer Success team at SAP Signavio. We have built our team from one Virtual CS professional to 12 globally within 2 years, which was quite a ride, but definitely worth it.I am looking forward to connecting 🙂

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Aman
Gainsight Employee: Rookie
6 months ago
hcarroll
Gainsight Employee: Shoshin
hcarrollGainsight Employee: Shoshin
posted in All About Pulse

Join me at Pulse Europe 2023 in Amsterdam & embark on an exhilarating journey into the dynamic world of Customer Success!

If you're a newcomer in the field looking to unlock the secrets of success, or striving to rally your leadership team behind a game-changing Customer Success solution like Gainsight, this is your golden ticket! 🎫Prepare to be transported into the heart of the action, as this presentation is catered exclusively to those just starting out on their Customer Success adventure. Unearth invaluable strategies, delve into gripping first-hand experiences, and gain actionable insights that will supercharge your path to becoming a Customer Success superstar. ⭐️Be the ultimate champion for Gainsight within your organisation – this presentation is your gateway to an epic transformation in the world of Customer Success! 🎉Join me (a former customer & now CSM at Gainsight) where I’ll be sharing: -✅ What it’s like to be the first Customer Success Manager within an organisation.✅ How to raise your profile and advocate for Customer Success internally and cross-functionally.✅ Top tips for getting st

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aiprakash
Gainsight Employee: Rookie
6 months ago
lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
published in All About Pulse

Watch Pulse 2023 Sessions On-Demand!

The Wait is Over! Every Pulse Session is Now Available! With 3 keynotes, 79 sessions, and 9 tracks running simultaneously, there was no way to consume everything at Pulse last week. Now you can unlock hours of extra learning by accessing the content at your leisure with Pulse Library!We've supercharged the way you experience Pulse Library by relaunching the digital experience on AudiencePlus. Subscribe there to stay in the know on all things Pulse, gain access to future subscriber-only content, and get customized recommendations on what to watch next over time.Some frequently asked questions:Can I search for a particular session, speaker, topic? Our new system hasn’t revealed their search functionality YET but when they do, it will be great. In the meantime, go to the Pulse 2023 Agenda page and search there. Once you know the track name, you can find the track HERE and drill into the session video you’re after. How much does it cost? Accessing materials on Pulse Library is FREE! Enjoy

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seth
Gainsight Employee: ACE
6 months ago
LeenaGoulding
Gainsight Employee: Shoshin
LeenaGouldingGainsight Employee: Shoshin
published in All About Pulse

Who’s Fired Up For Pulse Encore Austin!

Calling all Austinites - Pulse Encore is coming to you! Join local Customer Success, Community, and Customer Education professionals Thursday, October 19th for one crazy action packed day of Pulse! We’ll have… 2 tracks focused on areas for the current climate - CS Strategy & Must-Have CSM Skills Networking with over 250 attendees from companies of all sizes and industries, including TrustRadius, Gitlab, Airtable, and Talroo. Classic Pulse activations that will bring out your inner child, like sweet treats from Voodoo Donuts, customized swag, and MORE! Already attending? We cannot wait to see you there! Below are a few helpful tips and tricks to make the most out of your Pulse Encore experience. Parking is available at the Hyatt Regency’s parking garage. If you take the elevator to “R2” you will arrive in right next to registration for Pulse Encore  Registration will  open Thursday, October 19th at 12:45 PM  Snacks and light bites will be provided throughout the day The drinks are o

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anirbandutta
Grand Slammer
6 months ago
bzanjani
Shoshin
bzanjaniShoshin
published in All About Pulse

Pulse Encore is coming to you!

We are so excited to share that there are 2 *Shiny* new Pulse events coming to a town near you.   These events are perfect if you were unable to make it to our annual Pulse conference in San Francisco in May, but also adds another way to keep in touch and strengthen those in person networking and learning opportunities! All the information is on our website HERE, and we will be announcing our agendas soon. I can assure you - we have some awesome content & Pulse fun in the works!Don’t hesitate - these are much smaller more intimate events, and tickets are on a first come first serve basis. Hope to see you there! 

940
bzanjani
Shoshin
8 months ago
gunjanm
ACE
gunjanmACE
posted in All About Pulse

Speaking about Operations & Enablement: The Power Duo for Customer Success

Looking forward to discussing one of my favourite topics: why and how CS Operations & Enablement working effectively together is the key to a successful Gainsight environment. Technology is only as good as the enablement behind it. As Gainsight Admins & CS Ops professionals, we need to think like Product Managers. Before building something as simple as a report or a dashboard, let alone editing the 360 views of our customers, we need to ask ourselves: how are my end users going to gain value out of this? Not only that, but how easily will they gain that value?In our world, we often think about things like story points or level of effort, but we need to add two more factors into this: level of impact and ease of adoption.Then, we work backwards from that enablement. In this session, we’ll dive into the actionable tactics you can bring back to your development process to prioritize the user experience and a strong partnership with CS enablement.About Me: by day, I’m the Senior Ma

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Aman
Gainsight Employee: Rookie
9 months ago
jnies
Gainsight Employee: Shoshin
jniesGainsight Employee: Shoshin
posted in All About Pulse

Come Join Me- Creating Exceptional Experiences and building advocates within your customer base.

I am honored to be speaking at Pulse 2023, come and join me for my CSM workshop! Are you ready to take your Customer Success to the next level?Join us for an exciting presentation on "Creating exceptional experiences and building advocates within your customer base."Discover the secrets to listening to your customers and delivering exceptional experiences that will turn them into raving fans.I’ll show you how to close-the-loop and take action on customer feedback to drive satisfaction and loyalty.And that's not all – I’ll also reveal how to mobilize your promoters and turn them into advocates who will spread the word about your brand. Get ready to revolutionize your customer success skills and build a base of loyal advocates – all with the help of Gainsight’s expert tips and tricks.Don't miss out on this must-see presentation! If you have any questions, feel free to ask me in the comments below!

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Revant_Amingad
Shoshin
9 months ago
CassidyCardoso
Gainsight Employee: Shoshin
CassidyCardosoGainsight Employee: Shoshin
posted in All About Pulse

Driving Engagement with Stakeholder Alignment

I'm thrilled to be speaking at Pulse for the first time, along with my colleague @JKucek, on driving engagement with Stakeholder Alignment! This topic is near and dear to my heart as I believe it is a key workflow that takes CS organizations from reactive to proactive.As a CSM, navigating political complexity and multiple stakeholders is par for the course. But as your customers change priorities and shift strategies (especially in today's economic climate), maintaining alignment with multiple executives and decision makers becomes paramount. In this session, you'll learn how to systemize your executive sponsorship approach, which ultimately impacts GRR.Be sure to mark your schedules and join us on Wednesday, May 17th at 2pm to learn the Why, What, Who, When and How of Stakeholder Alignment.This is the first time Gainsight has dedicated an entire track to CSMs and I couldn't be more excited to be a part of it. Looking forward to seeing everyone soon!

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aiprakash
Gainsight Employee: Rookie
9 months ago
btushaus
btushausRegistered User
posted in All About Pulse

Harnessing the Power of Customer Success and Product Management Working Together

Thanks to the foresight and awareness of my colleague Margo Martin who leads the Customer Success team at Deltek and Deltek’s implementation of Gainsight PX I have gotten a front row seat to understanding the benefits of the Customer Success and Product Management teams working together closely. We have discovered that in a strong product and customer focused organization, the Customer Success and Product Management teams have a huge opportunity to create significant value by having a strong, synergistic relationship to help ensure customer loyalty and retention. As a result, I’ll be sharing the stage at Pulse with Margo Martin in our session titled Harnessing the Power of Customer Success and Product Management Working Together.  In this session, you can hear about how Deltek's implementation of the Gainsight suite of tools has prompted and highlighted the importance of nurturing this relationship and why, how and what benefits we are seeing by having Customer Success and Product Mana

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Revant_Amingad
Shoshin
9 months ago
NateBartlett
Gainsight Employee: Shoshin
NateBartlettGainsight Employee: Shoshin
posted in All About Pulse

How to Rock Your EBR

We are now a week away from when most of us will be descending upon San Francisco for this year’s Pulse!🔥Looking forward to sharing on Wednesday @4:15PT about key elements of EBRs that have proven successful in garnering Executive Alignment, Valuable Dialogue in the EBR Setting, and an unforgettable Experience for your external and internal Customers that will have them all looking forward to the next time you want to get the band back together to talk business. 

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Jagari Das
Gainsight Employee: Rookie
10 months ago
jessicadaniels
Shoshin
jessicadanielsShoshin
posted in All About Pulse

Pulse Speakers for inSided and PX on Connecting People Leaders in a Virtual-First World

Helllloooo Pulse Party People! Last year, I attended my very first Pulse conference, and I remember walking away having learned SO much. I can’t wait to see what new and innovative information I will be leaving with this year!In our session, my Product Marketing counterpart Mike and I will talk through some of the core foundations that we use at Sequoia to keep our Grove Community a flourishing, people-led community.We will share examples of our learnings over the course of (nearly) 2 years of having an online community for our clients, and how we are working to seamlessly integrate Gainsight PX with our inSided platform.Looking forward to sharing our knowledge, networking with other client, community, and product folks, and hopefully taking back some innovative ideas and strategies to keep building!See you all next month! 😎 

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revathimenon
Gainsight Employee: Golden Ruler
10 months ago
dshorter
Gainsight Employee: Rookie
dshorterGainsight Employee: Rookie
posted in All About Pulse

Congrats to the 2023 Gainsight GameChanger Award Winners!

  The GameChanger Awards are designed to celebrate the Gainsight customers that never stop challenging the status quo when it comes to customer success and experience. All Gainsight customers were eligible to apply for the 2023 awards. The winners were decided by a panel of judges based on their quantitative and qualitative results/stories. The winners Digital Customer Success Disrupter Award: @Jbarker from Alteryx, Samsara, and SAP Concur won the Digital Customer Success Disrupter award. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention. Transformation Leader Award:  Mike Dover, VP of Customer Success at Certinia (formerly FinancialForce), is the winner of the Transformational Leader award which

1
anirbandutta
Grand Slammer
10 months ago
Ahunt
Gainsight Employee: Veteran Rookie
AhuntGainsight Employee: Veteran Rookie
posted in All About Pulse

Not Just a Check-in! Key Elements to a Strategic Cadence Call

Absolutely THRILLED to be speaking at Pulse for the very first time 😅I’m talking about the importance of the often much neglected cadence call. This is all about bringing your A game every single day as you work with customers (not just on those Business Reviews, not just just when you need to combat a risk, and certainly not just right before renewal!) and making a consistent habit of building structure and value into your calls. You will walk away from this session with some practical tips and habits that you can start taking action on right away to position yourself as a strategic advisor and assure you earn that partner, not vendor designation with your customers.  I cannot wait to see you all there in May! 🔥Meet the Speaker! 

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Ahunt
Gainsight Employee: Veteran Rookie
10 months ago
S
Stephanie ChanRegistered User
posted in All About Pulse

Choosing Digital: Uncut Edition

Hello!  Going to be my first time speaking at Pulse and its a little nerve racking 😛, I heard once that feeling nervous and excited are similar and if that’s the case I am VERY EXCITED!!Thankfully I’m passionate about digitalization and I’ve got our CCO Nikki Bishop by my side to share the stage with.  We experience digitalization constantly; whether at self-checkout in the grocery store or ordering your niece’s birthday present from amazon. The reality is, the world is moving to digital - and in the world of customer success where scaling is top of mind, how do we incorporate a digital touch into our workflows while continuing to drive customer value and satisfaction? Over the last year, Gainsight has enabled Seeq to move forward in the digitalization of our customer journey to drive scalability, consistency, and ROI. Join this session to hear our methodology, learnings, and next steps as we continue to improve this process for our customers.Seeq is globalization analytics at an ente

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aiprakash
Gainsight Employee: Rookie
10 months ago
BrittanyPais
BrittanyPaisRegistered User
published in All About Pulse

A+ Advocacy: How To Build Processes That Celebrate Your Customers and Your Brand

Hey y’all! This will be my first in-person Pulse, but I am SO-FREAKING-PUMPED™ to be speaking about a topic I’m particularly passionate about: Advocacy 💜.  Advocacy is one of the most underrated metrics in CS, but one of the most important for helping your company build its presence and meet its goals. With the proper approach, advocacy not only celebrates your customers, but also drives NRR and New Sales. Be sure to mark your schedules and join me to learn:Key indicators your Adopter is ready to be an Advocate What I consider an “Advocacy Event” How we built partnerships throughout the organization to rally around Advocacy How we built every process into Gainsight for collaboration and measurement, at scaleTLDR: Advocacy is a magic relationship strengthener and brand builder - and when done well, it leads your customers to excel in their own career paths (making you the hero and your company the beneficary). Outside of NRR, it’s one of the key metrics my department tracks on a weekly

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aiprakash
Gainsight Employee: Rookie
10 months ago

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