Archive

A Gainsight Connector for Splunk would be very useful (Splunk: https://www.splunk.com/en_us/download/splunk-enterprise.html?_bk=splunk&_bt=284223556534&_bm=e&_bn=g&_bg=59888692704&utm_campaign=google_emea_gbr_en_search_brand&utm_source=google&utm_medium=paidsearch&utm_term=splunk&utm_cSplunk_Enterprise_Demo&gclid=EAIaIQobChMIsIi-1pD33wIVzp3tCh1S4wp7EAAYASAAEgKMivD_BwE )

Hi All, If we clear the whole text of particular section in Engagement, the styles associated with that text will also be cleared. If the style of the text remains the same, even after deleting the text, it will be very helpful. Please refer the video for more info. https://www.loom.com/share/1f10d6cf0d5844d9a8f9611fa9e29233 Regards, R Satheesh

Hello Gainsight team,   I’m just working on creating a new email template to invite our customers to take a survey. I’d love to be able to add an image, some nice graphics as the survey link/prompt, rather than the boring button/link. This does not seem possible, at least in our version - any plans on making this available in near future please … pretty please? I love your overall product, I’m one of your biggest advocates but it’s little things like these that make my life difficult. Any help / advice much appreciated! Thanks Katerina 

Hi, We had a customer reaching out with an issue with two different people having the same initials having the same colored icon, for example in the cockpit. Image for representational purpose.   Would it be possible to have an option to edit the icon or atleast change the color?  

Hi team,   One of our customers have suggested an idea where the Gainsight logo in the NXT widget in SFDC redirecting to C360 page of that account in hybrid orgs. Like in SFDC editions.     Please share your thoughts.

Hi there, I want to have in my layout two Person sections that will show in each a different filter (for example, think of a list of “Champions” and a list of all Users). However these limitations prevents me from doing so: I can’t define a filter of the section table in the administration. Adding two Person objects to the layout is not allowed. Please consider lifting those limitations.  

When we close an email assist task manually, we don’t log it to the timeline eventhough the below option is turned on.     So, the usecase here is how many email tasks are logged to timeline compared to how many tasks are completed.  

In Success Plans > Gantt Charts, I have a hard time with the readability of information. It would be a great resource for sharing and talking to the client, but I can’t adjust the chart so that my objectives and tasks are readable.  If the chart had a dynamic width, when I shift to the shorter month view, it could widen to fit my browser so that my objectives/tasks weren’t cut off. I could also zoom in/out in browser to be able to view all of the text. The alternative or other improvement would be to make the width editable, so that I could drag the Name column to be wider.

I have a customer that would like the "Send Copy To" email to only send one email to the address. The use case is that that have a distribution list but they do not want this list to receive every email copy for every single email, they only want one. I would like to start some discussion here to see what other peoples thoughts are. Some challenges that I can see would be that often times the emails contain tokens with different data so I am not sure if it would be advisable to pick a random contact to use in one of these copies, this could cause confusion. Or another option I could see would be to just send it without the tokens but this could also cause confusion as some people might think there was an error. I would like to hear the product teams thoughts on this especially when it comes to if this would be possible as well as other customers input. Thanks!

Hi All, Currently if the Zendesk Articles visibility is in Private mode then the images in those articles are not loaded in the KC bot. If the zendesk Articles are set to public then the images are loading in the KC bot.   If we are able to bypass the images in the same way how the articles are bypassed and are shown in the KC bot, then Images can also be shown in the KC bot even if the articles are of Private.   Regards, R Satheesh

Overall, I really like the UI and see lots of value in the tool.  A few areas of bugginess / improvements I would recommend:Preparation - Add fields: typing in the search freezes the window, reported by multiple usersAnalysis - Not useful until can be published to Report Builder / external stakeholdersConfigure - Why is end date a required field, prefer to have this run until stopped.  Can this refresh more frequently, CSMs prefer to see real-time or near real-time data.

Hello Team, For Data Designer schedules, we have by default GMT+14:00 set ::   It would give a better user expereince, if we have this default timezone by the respective Tenant’s timezones.   Reference Video : https://share.getcloudapp.com/z8u8YbEZ

It would be great to have Data Designer schedule runs multiple times per day. End users of the data are using it to search and update the data they own. This is hard to do when it only refreshes once per day. Thank you.

Is it possible to have stand alone text (such as respondent instructions) within a survey? I'm not currently seeing a way to put instructions between questions without tying it to a question. If that's not currently possible, it is something I would love to see as an enhancement.

Hello dear inSided Team, it would be good if we had an own button on the login page to register a new user*. (see screenshot old vs. new) *Benutzerkonto erstellen = register new user  old: new (idea):    

The Company Intelligence feature is great! We’ve started to get some alerts on activity for our larger accounts that we can start to take action on. The Create CTA function is great addition to be able to quickly create a CTA from Slack based on Company Intelligence. I noticed that it warns you if you are trying to create a CTA from an alert that has already had a CTA created for. I’d like to see that expanded to warn you if there is an existing CTA for the same company based on the same signal and CTA Type. Since the alerts for Company Intelligence come in from different sources it can be difficult to determine via Slack if there is a CTA for the Company in question for that same subject. For example, if Company Intelligence provides an alert today for Company X and we create a CTA, then tomorrow Company Intelligence provides a similar alert (because a different web source published the same information) we can’t easily tell that we’ve already created a CTA for this same event.

Posting on behalf of a customer - It would be great to have analytics on the Knowledge Bot. The use case is that they have Zendesk integration with the knowledge base. Having the ability to see which articles are being viewed, for example, would allow for better insights on where customers/users need help on. CC @mickey 

Posting on behalf of customer, There are multiple ideas in surveys where we can give feasibility for customers: Have an option to use radios instead of checkboxes when selecting an answer in the survey. Be able to bold the question number in order to match question text.  A progress bar to show the user how much of the survey they have completed. We have to click inside the checkbox to select an option, however the cursor changes when hovering over the written answer, giving the impression that the words themselves can be selected.A way to click the wording not just the checkbox in order to select the answer would be helpful. We have to uncheck an answer in order to select a different one. Preferably would just click the new answer to change the answer would be more user friendly.  

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When you Preview a Rule’s Execution history, you can see many pieces of detail, except the ‘Rule Run Date’. You would have to refer to the email notification to check the rule run date. It would help when re-running for a different Rule Date to have the ability to see the Run Date either in the Blue bar or in the View Logs section of the Execution History in the UI. Example of what you see in the email notification: Example placeholder locations within the Preview/Execution History:  

Posting on behalf of a customer:  As a PX user, I would like the ability to capture whether or not my users make it all the way through a large workflow, even if that workflow is spread out over multiple sessions. I am wanting to track large “milestones” within a workflow, rather than a smaller workflow that could be completed in 1 sitting. Specifically, I would like to see this ability available in the Funnel report. 

I have a customer that would like to be able to manually adjust the order of CTA tasks when a new manual task is added to a program.    They would like the dynamic aspect of being able to edit the order inside a live CTA. 

The survey widget on the 360 shows all responses to the NPS survey(s) which for some of our companies can mean 100’s of results, it would be great if this could be limited to say the last 10 and then the ability to go to previous 10 etc etc via pagination. 

It might be a good idea to have the ability to restrict picklist values based on the CTA type so that we only get a limited number of choices on a dependent picklist field based on the choice of a certain CTA Type I have selected.

While assigning owners in playbook s currently gainsight supports only Account and customer info user lookup fields. Is there a roadmap where gainsight will support other objects which as well with user lookup fields.These other objects do have a look up on account object.