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The Data Operation feature is Great! Really helps admins maintain data hygiene being able to delete/edit records without needing to open a ticket (GS Support, btw, always great to work with). Would be helpful though, if when you've filtered for a set of records, the UI displayed a count of records within the filtered set. As it is today, even after filters are applied, the count at the top of the page is the total number of records: The only way, I've been able to confirm the number of records within my filtered set, is to scroll

I know you can Group by Customer and Sort by GS Score (which doesn't really do anything because each customer only has one score), but there doesn't seem to be a way to sort the customers themselves in order by GS Score in the cockpit. So in the example below, I want to be able to sort cockpit so that the following customers: A CUSTOMER 35 B CUSTOMER 85 C CUSTOMER 55 D CUSTOMER 25 Show up in this order (if ascending by GS Score) D CUSTOMER 25 A CUSTOMER 35 C CUSTOMER 55 B CUSTOMER 85 Also, when I GroupBy ALL and SortBY GS Score, I would have thought it woudl display them in GS Score order, but it doesn't.

Currently, when trying to narrow down which source object a report uses, the filter shows every single Data Space, SFDC, and MDA object, regardless of whether or not any reports are built off those objects or not. I would think it'd make much more sense to only show objects that have at least one report built using that object, so instead of seeing 200 objects, I'd just see the ~10 or so that I use to source reports.

Currently, when reporting on scorecard measures, you're able to see a summarized view with the overall score color and the individual measure colors in a table or graph view. My team would like to be able to click on one of the individual measures and see the comments to understand why that measure is that color - for example if the measure is "Usage" and the color is "Yellow" because "there are 50% active users" vs. "Green" because there are "100% active users", they would like to see this. It would be the same comments that are loaded on the Scorecard via rules and visible on the C360.

Even though there is an option called create once in a lifetime, it does not contain leap year. Hence the creation date will vary. Recurring CTA is not an option as rules are created via rules.

In a lot of MOOCs there is an option to change the speed at which a course video can be watched. Everyone has their own listening style - maybe some have a hard time following along while others might like to speed through the content a bit more when time is limited (I know I do!) I tend to pay better attention and connect the dots when content is presented more quickly. Would be great to have the option of speeding up the videos.

Sometimes we don't want to 'bump' a topic (this frustrates our superusers), but we do want to send a reminder e-mail to a user that a personally addressed reply is waiting for them. I've tested and an edit with an @mention doesn't seem to work. Could this functionality be added?

we would like to send out emails more frequently like every 2 hours or so.

With the ability to add attachments in Programs it would be nice to be able to identify who downloaded what attachment in a report. Currently we do not offer this ability, but believe this would beneficial for customers.

In the control page, when moving a comment, it re-directs me to the target topic. If there's more then one comment to move, this isn't helpful. Can this be opened in a new tab instead?

Hey there, this message can be kind of confusing since it is only telling you to keep going and finish step 3. I see a lot of people wondering what is wrong but they just need to keep going! https://cl.ly/0E0C2q213x2d

When creating reports showing customers by At Risk/Segment/Health Score there are some that do not have a value assigned. This is shown as NA in the report/dashboard. It would be nice to see the ability to rename this NA value to something else that is more pleasing to view.

Hi! I use a Chrome shortcut to search search engines or search bars that I frequent. Cameron mentioned that this isn't a current possibility so he thought I should mention it here. I pull the search URL and enter that, with wildcards, into my shortcut application but Gainsight/SFDC doesn't produce any search HTML. Heres one for your Gainsight support. The URL used is https://urldefense.proofpoint.com/v2/url?u=https-3A__support.gainsight.com_Special-3ASearch-3Fsearch-3D-25s-26offset-3D0-26limit-3D-257Bcount-3F-257D-26fo

If we disable a feature in C360 page UI then those features will be disabled and will not be entered into Custom features table. But when we set the same with rules, features are disabled but they are still displayed in C360 UI page. Can we make sure they are not displayed in C360 UI page ( Same as when we enter through C360 page).

We had a suggestion from one of our superusers to show the name of the user whose PM's you are currently looking at in the tab on the browser. He mentioned that it just says: Ask your question He said if he's chatting to more than one it's a pain having to try and find the right tab each time. Do we know if this is possible? Seems like a fair suggestion and less generic....!

Today the Reason, Priority and Status values that are available in the CTA dropdown fields are those that were defined specifically for the CTA Type, and those that were defined for the 'All' category of CTA Type. I would like the ability to tailor the values in my drop downs to exclude the values that don't pertain to my CTA Types - including the values defined under 'All' at the global level. In my company all dropdowns are defined at the Global level by all of the relationships within my company and 90% of them do not pertain to my relationship. Can you enable the creation/activation/deactivation of Call to Action drop down values at the relationship/account level?

In Gainsight Timeline you can save word, ppt, excel, etc but not .twb or .twbx files. Adding this functionality would be very helpful for us.

In Timeline activity search, when I search for Zendesk Community or Zendesk AND Community, the matching results contain one or the other word, but not necessarily both.

Right now, there is no way to send reports via Advanced outreach without an account id or contact id filter on each report. Is it on the roadmap to support this? In my testing, even when using a user power list or bionic query on the user object, my report emails couldn't be saved without the account filter.

I am LOVING the Timeline function to create a follow-up task. It's super handy as a leader to be able to delegate tasks to users. That said, I am almost always designating a task for the CSM. I am able to assign that specific task to them when making it. However, when I go to the CTA after logging to Timeline, I still own the CTA. Sure, the CSM owns the task, but I own the CTA. I'd love the ability to select the CTA owner just like we do the Task owner.

Hi everyone, I ran into an issue with the mass edit tool when trying to mass edit CTAs. In Administration > Calls to action I have added a closed status for the "activity" CTA Type. In the Mass Edit tool when I filter down to a specific type of CTA (without a CTA Type = Activity) I cannot select the status even though the CTA type is only Activity. However when I add "CTA Type = Activity" to the filters it does work and I can see my "Test 4 Community" status. I understand why you would want this but at the same time if the Mass Edit tool could realize that Activity was the only CTA type available and then I could Assign that status to it that would be great! See attached.gif :)

Currently, when you create an Email Template, the first variant becomes the Default. There is no way to change this or remove this variant from the Email Template. I would like the ability to choose a different Variant to use as Default. The use case is that as our outreach conditions evolve we may have to use a different existing Variant to act as Default and the only ways to address this are either to create a new (not clone) Email Template and recreate variants starting with the new Default OR to update the filtering criteria within the Outreach or Program. Another use case would be cloning an existing Email Template but wanting to use a different existing variant as default as cloning currently inherits all variant characteristics of the source template.

I have been building a set of reports for some new dashboards. They're based on timeline data and are (frankly!) awesome! I wanted to exclude some individuals and teams from the report, including the people who reported to me. So I added a filter for "Manager !=" and wanted to select myself. But the only way to do that is to say "Current User." Report looks great, save, publish... Except when one of the team managers goes to the dashboard none of their CSMs are showing up. After much head-scratching, it's because the "Manger != Current User" filter is eliminating the exact people they're looking to see! The solution to this is that I have had someone else edit that report and change that filter to "Other User = Jeffrey Coleman", which then applies correctly no matter who runs it. Suggestion: Don't filter the "Other User" list to exclude the "Current User".

We create CTAs as part of a Program through the Journey Orchestrator. Due to a role adjustment, we need to switch the person who is assigned as the default owner for the CTA. However, we are only able to do this by deactivating the program and starting over. It would be super helpful if we could adjust the default owner for the CTA without needing to start a completely new program.

Request to provide an option to edit Customer360 summaries from a dashboard. There was an option to edit C360 summaries in UI view. But as UI views are getting deprecated soon by this year end. this is the request to provide an option edit C360 summaries from a dashboard.