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there are times when emails received from customers need to be posted to timeline but at this time .msg is not supported.  Can this be added to the roadmap?

We pushed out an outreach this morning, and there were quite a few bounces and skipped emails: I'd like to create a report that lists out all of the contacts that were skipped or bounced, so that our CSMs can update our Salesforce records. However, I can only run a report for hard and soft bounces and 'rejected' emails in the Report Builder:

I had customer that wanted to be able to report on automated communication going from Gainsight. Specifically a report that will give what is planned to execute like what can be seen in outreach details. Right now we can only view the schedule but no way to report on it.

just like in excel where you can add chart elements it would be nice to add a linear trend line to bar graphs or stacked bar graphs. 

We have a series of Outreaches via CoPilot that are sent to our users based on usage levels. This automation is in place to assist our CSMs and to remind our users to log in to our platform. I love that these Outreach emails log in the c360 page in Activity History and also in SFDC. However, it looks like the emails will log with the name being pulled in from the Subject Line of that Email Template.  I was wondering if there was a way to customize how the name of these emails log in Gainsight and SFDC? Changing the subject line in Email Templates wouldn't work since we want the emails to contain this when sent to our clients. However, this doesn't translate well when the email is logged since it's not clear to our CSMs which email in the sequence this falls under. Rather than having them remember the subject lines for each email (too many to remember accurately), I was wondering if we had any control over the logging of the Outreach? 

Add commenting ability to Timeline (like google docs). This would be huge. Right now our process when we have a big customer meeting is to send out a google doc to the entire company and open it for comments/input. For us to fully adopt gainsight timeline, it will need to have this feature. Very important I think for manager and others to give input directly into Gainsight. 

We have two type of customers we typically email via copilot during the customer lifecycle, "Admins" and "Super Users". Every account has 1 admin, but can have an unlimited number of Super Users. Sometimes they have none sometimes they have several. Historically we've sent emails to every user individually, but it would be much more succint to send an email "To" the admin, and "cc" all the super users. Is there any way to dynamically generate that cc list based on the user type?

I'd like to be able to archive older surveys, to allow for cleaner views in Surveys and NPS. Once a survey has reached it's end date or has been flattened (assuming the functionality is enabled), it could then be archived and views could allow for archived, unarchived, and both types of Surveys.

Have a situation where I have two fields on SF object that are named the same thing - one is a formula, one is a picklist.   Ultimately I agree that there shouldn't be two fields named the same, but as I was going to try and choose one in a report, I noticed they are both listed as a Text field.   Thought it would be helpful to add a picklist icon to fields that are of type picklist.

Enable option for selection of 0-10 scoring scale including granularity to the tenth decimal. When hovering over summary information, have it just show the Health Score and not (ex: Label 10, Score 95), needs to show 9.5

I'd like to see the Rules Engine be able to have more flexibility when it comes to manipulating data rather than having to load data to another MDA object.  Use case:  A customer of mine is trying to assign a score based on certain information being present (or not present). They have six different features that they track among their customer base. This data is aggregated daily and shows up in terms of page views.  So if a customer has at least one page view for a feature, they should get a score of "1". If they don't have any page views for a feature, they should get a score of "0." An example data set might be 34 views for Feature A, 4 for Feature B, and 0 views for Features C through F. This customer would get a score of 2. What I [i]want to be able to do is say for Feature, "34 views" now gives you a score of 1. "4 views" also gives you a score of 1. Zero views gets you zero. So then my final task wo

We use LRM 1.0 and find it [i]invaluable. I know not everyone uses it, but the chaining of transactions makes our retention reporting so much easier. Our finance team often comes directly to us for any of this kind of data because -- through LRM 1.0 -- we have the absolute best view of what's happening over time with an account. When setting up a new transaction it would be great if we could select 1 or more relationships to which that transaction applies. We have clients who buy different products, sometimes on different subscription terms. It would be great to have the relationship know what transactions it was related to for (at a minimum) term and ARR. With that we could then (conceivably) include the transactions section on the r360 view and see the relevant transactions for that relationship.

I got a request from one of our power users.  The ability to attach a second Scorecard to a C360 Layout for our Accounts.  They have a Financial and a Relationship (of the account itself) that they would like to see displayed when viewing the Account in the C360.  Of course, when I try to add the second, it says that I can't add a second. Is there a workaround for this?  Could we request the ability to add an additional Scorecard to a C360 Layout?

Currently manually created reoccurring CTAs run for perpetuity if no end date is set.  Since these CTAs may become obsolete at a future time, it would be great if there was a way to modify the schedule after it has been created. 

Hello, It may be beneficial to have the Data Load notification present more detail in the emails being sent, such as Success, Failure, Partial Failure. As of now, users receive the below message, simply notifying that the data load has been completed, but does not show any success/failure details: " [i]Hello, [i]Your request to load data for the project "xyz123" has been completed. [i]View the execution history for more details. [i]Thanks,  [i]Gainsight Team [i]" [i] It may be beneficial for users to see something to the effect of:[i] [i]Hello, [i]Your request to load data for the project "xyz123" has partially failed. [i]View the execution history for more details. [i]Thanks,  [i]Gainsight Team [i] Thanks!

Hi all, Is it possble to setup a RSS-feed with replies/comments instead of topics? https://community.consumentenbond.nl/feed/topics

Hi all, Right now Gainsight users must manually export survey results to have them sent in .csv form to the user's email. I would love to be able to schedule a regular, automated export of survey results. The destination could be email (as it works now) or ideally we could select a local folder location, Google drive, FTP or other destination. This would be extremely useful as a means to keep an extended group in our organization up to date on our customers' survey responses.  Thanks! 

Currently the way to view the Owner of a CTA isn't very simple. Not all of our users have profile pictures, and the only way to know who the Owner is (if profile picture is unknown) is to click into the CTA. It would be nice to have an easier view of who the owner is without having to click into the CTA. 

Our c360 is getting really long. Part of that is because each section is limited to a single report source. Many of them are in actually related in concept but come from different sources. Additionally I'd like to actually create dashboard-style layouts and include those on a 360 page just like we can with reports.

I have seen quite a few customers expect the participant sync to remove participants based on a power list used in the sync. The use case is that if they no longer appear in the power list they don't want to send them any more emails in the journey. I think this kind of goes against how Advanced outreaches was originally designed but I think this is a feature that should be entertained as I have seen a lot of interest in it. My only request if this gets implemented, add in the participant journey that they were dropped because of this. 

I'd like a seperate button to register in branded templates. Now it takes a second click to register, something you wouldn't want to frustrate, methinks. At #46 most clicked button past year, it ranks higher than any direct link to a topic. The search button is the #1 most clicked button in our current design. I think this should come to BT as well. I'd like these buttons to be optional, as well.

Would be great if you could default a timeline activity type to a CTA type.  For example, we have an activity type for EBR Notes, and we're having issues with the CSMs just leaving the default as Account Note instead of clicking the dropdown to select the appropriate one.  We have similar activity type for Risk Notes and On-boarding as well, so would be great to be able to default to the appropriate Timeline activity.  Maybe that's an addition to the Actions page on the Rule?

On the responsive templates we see a lot of unused space on larger desktop screens. As the bulk of our users - especially super users - use large monitors they have been rather vocal about this one. Can we increase the max-width? Currently it's 1140px. That means on larger screens (like mine :)) you see a small section of forum and the rest is grey. At the moment it's a lot of scrolling which larger screens are normally supposed to avoid. A max-width closer to 1500px would be a much better use of the space without making the sentences too long to read easily. As per @Jurgen's comment below, adjustable would be best :)

This is minor, but a nice QoL change to the forum structure. Have the top frame down to the search bar freeze as you scroll down. In this way, your navigation options and search bar is preserved no matter how far down a forum you travel.

We have usage data formatted in the following format (hours: minutes: seconds), such as 27:44:12. I'd like to hear some suggestions on how an MDA table's Data Type may accommodate that format. We do not have an associated date so we cannot use Date/Time. Thank you!