Customer Communities (CC)

Hey all, I got those questions from one of your major community contributor: Two questions please: Does the PM “feature” delete, eliminate or “disappear” PMs, once the number of PMs reach a x limit? (x = number of messages determined by platform provider, I guess ) If 1 is “yes”, is there any way to archive or export PMs please?  Could you answer?

Does anyone know how this tab populates? Is it just topics that don’t have a “Best Answer” provided? Is there a way (or another widget) to list topics that don’t have any replies? I’m just thinking it’d be nice to have a way to send employees a place or link so they can check out all topics that need a reply.  

Hi! I noticed a new feature on the Insided community How can I set this up? Anyone? Cheers!

Hi everyone, For an ongoing e-campaign I'm looking for a way to promote groups of Community topics. It's a programmed e-mail sequence, so we're thinking about using tags. In this way we can deeplink to a tagsearch that show relevant topics. Is this the most common way or do you tackle it differently?

Our 'Flagged' folder is filling up with topics. What should happen to flagged content after we've looked at it? There should be a 'remove flag' feature. If there is, where is it?

Hi all,We've noticed that the replies of the best marked answers are being displayed differently then before:  Thought this might be an issue with our own Community, but just checked with others and they have the same lay-out as well. Is there a way to adjust this on our end, because personally we're not really loving this white-green-lay-out.Thanks in advance!

Hi, Am I right when I say there's no possibility te search within a subforum? As the search bar always searches through the whole community? Thanks!

Once someone takes action on a reported topic or post, how do I clear the flag and remove it from the list? If there's a way to do it, it doesn't seem readily apparent to me.

Hi All, We’re currently in the process of creating our knowledge base, and I was just wondering what you would recommend as best practise for old articles and categories.We’re looking to completely revamp our community by creating new categories to replace the old ones, and breakdown our current articles in to smaller FAQs for better search results.We understand that this may lead to duplication in content. So, what would you recommend doing it old ‘redundant’ articles and categories.Thanks,NikhiliD Mobile

Hi Everyone! Is it possible to migrate content from the community to the knowledge base? I couldn’t find any topics on that matter on the inspired community. There are some how-to’s tutorials about the community itself that already exist that I would like to migrate as more standing out content on the knowledge base. Can it be done? 

Hi folks,One of our super-users is asking if there is a way to see all notifications in one place, chronologically - rather than just following all the notification emails that are spread out in his email inbox. I thought the profile page might show it, but it only seems to show the user’s activity and not when, e.g., someone tags them, their reply was marked best answer. I imagine something like what appears in the bell/notifications inbox in apps like Slack or Facebook. Does anyone know if this info is available somewhere? Thanks!

We've just started and one early user is asking if she can "get to know" the other users by at least seeing a list of who has joined. As far as I can tell, members can only find each other by clicking the user name on a post or leader board to see one profile, but can't search or browse a list. Is that right?

Update:We have traced the origin of this issue to a slow running query responsible for sorting by number of likes on the category pages; when we get a lot of crawler traffic in a short time hitting this particular functionality it result in the slowdowns seen on the platform.As a temporary measure, until the query causing this problem is made more performant, we will consider temporarily removing the sort by likes functionality to prevent this from reoccuring. Hi all, we just wanted to address some issues regarding recent slowness and timeouts of the platform. We have seen multiple instances recently of platform timeouts and we just wanted to let you know we are working on this issue with the highest priority internally. What is affected?This is having a knock on effect mainly in the control backend environment of the platform, often preventing you from logging in there. Most of the platform reques

Hi - I’m doing some reporting and came across a discrepancy. When I set the parameter for one week (Oct 20-26), I see 120 “new members.”When I export the user report, with the same parameter, I get a list of 145 users. Any ideas?

Let’s use the power of the community to see how you feel about the following: users should be able to change the text- and formatting color when writing a post? Currently this functionality is only available in the Control environment and not for your users in the community. We have received requests to open this up. We’re happy to hear your thoughts and see how you voted. 

I've been posting a blog every Monday morning for the last 12 weeks. The main benefit was to try and make our community, more like a community!! I use the blog to share news articles, topical stuff that going on in the world, try and link that back to our community content where I can. I also use it to share updates about myself and the team so the users can feel like they know us a little better and feel more confident in talking to us. Another benefit, is in one place, I can link in all the other activity thats going on around the forum, tag usesr and get them to check out what others have been commenting on, highlight topics that will help others that might have the same questions. It also gives me the opportunity to tag users that may not have been around recently as a way of drawing them back to the community to check out whats been going on more recently. We also tweet this out to OVO's twitter feed each week to help d

I’ve noticed that when someone tags me on a post, and I’m the author of the original post, I receive two email notifications. (and maybe there are other permutations that result in two emails going out for the same update) Is there a way to prevent the system from sending duplicative emails like this?

And not just that, but which to merge with other topics, which to add moderator tags to, which to mark ‘best answer,’ which to respond to … I’ve looked at all of the topic titles in this Moderation tips & tricks forum and didn’t see quite my situation, so I’m hoping to find some insights with this new thread.Context: I’m one of two community managers for a community of about 26,000 people, which is growing at a rate of about 1,000 new members/week. Ours is not a customer-support focused community like I know many of your communities are. Our community is designed to help people learning on the Coursera platform to connect with each other and to get support for their learning and life goals.I’m responsible for most of the moderation activity. We do not have any other moderators. Now I’m at the point where I need to put together a new moderation strategy. I can no longer read all posts and do all other associated moderation tasks – he

Can we change the leaderboard to reflect activity by the week versus all time?

In the control environment under Analytics, is there is a way to track the number of threads that community managers have moved (to an existing thread on same topic)? Thanks.

Hi - I have a couple questions about the success dashboard, and the assumptions I can make using it. When I set a date parameter, the number of questions would be the number of questions created during that time frame (29). So, assuming single user topics have no replies (from other people at least), I can say that my % of topics with no replies during that time period would be single user topics (7) divided by questions (29). making that 24%. That seem right? 

I use my profile to send people the private messages when they earn a badge in our community. Which means I have a ton of private messages. Is there a way to have people get the automated PMs without them appearing in my inbox?

Hey all, We want users of the control environment to find their way easily. Two months ago we released a new menu structure in Control. We are going to make additional changes focusing on Configuration (currently ‘Customisation’), Appearance and Settings. In this article, you will find what the changes will be, so that you can inform your team in advance . The changes mentioned in this topic will be rolled out to your Control environment on Tuesday (Oct 22) around 2pm. Updated at Oct 22: The updated menu structure is available now.