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✈️ At Pulse Europe next week - expect slow responses

3 days ago

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Customer Communities (CC)

Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

2,970 Topics
10,782 Replies

Sumalatha

started this topic

CC Newsletter September 2026

Customer Communities September 2026 This month, we're doubling down on structure and scale, deeper content hierarchies, translation managem...

CUSTOMER COMMUNITIES: Fall 2026 Product Showcase | Watch Now

samanthahamlet

started this topic

Join our Community Professionals Meet-ups!

Hey everyone! Since the successful launch of our Community Professionals Meet-ups in August, we have seen incredible engagement and value e...

All Topics

LeahKContributor ⭐️

posted in Customer Communities (CC)

Khoros → Gainsight: what do you wish you'd known about structure before migrating?

Hi all, we're a Khoros community migrating to Gainsight CC, currently working through our migration mapping and target structure. I'd love input from people who've been through this, especially other former Khoros customers.First, a specific question

91

jocelyn92Contributor ⭐️⭐️

posted in Customer Communities (CC)

Has anyone kept their legacy community live during a platform migration?

We're migrating to Gainsight Community platform and are considering keeping our current community live during the migration rather than making it read-only. The plan would be to let customers continue posting, communicate that some content may not im

946

juliawContributor ⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Disappearing custom role

Hi Community!We have a user who has been given a custom role manually. She has reported twice now that the access she’s been given is taken away. I’ve checked and the role I’ve assigned to her was not assigned anymore. Do you know how and why that co

407

SimonHContributor ⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Does tagging effect search ranking?

As the subject says, does tagging effect the search ranking or is it strictly for filtering?

513

kcroninGainsight Employee ⭐️

published in Customer Communities (CC)

Gainsight CC: Take Action in Your Community with CC MCP, Now with Write ToolsNews

CC MCP now does more than search and analyze. With the new write tools, you can publish content, manage ideas, and moderate your community through a conversation with your AI tool.Here’s What’s NewContent publishing from your AI tool Create and publi

624

YoeriGainsight Employee ⭐️⭐️⭐️

published in Customer Communities (CC)

One feature preview live, two feature previews extendedNews

Hi all, we shipped a quality of life improvement to your community and we have extended the feature preview for two accessibility features for 7 more days. Read on to learn more. Now live: See your topic while it’s under reviewWhen the Moderation AI

560

JohnK.Contributor ⭐️⭐️

posted in Customer Communities (CC)

Anyone run a community bingo before?

Our Community kickoff is coming up in October and I’d like to do something special for it! We are looking at potentially doing a Community bingo (got the idea from another community) where we provide either a list of emoji’s that we will hide in seve

668

bjoern_schulzeHelper ⭐️⭐️⭐️

asked in Customer Communities (CC)

Server-side Primary Role authorization for connectors

We are building custom Community widgets with role-based visibility. Our widgets check the viewer’s Primary Role before loading their content modules, but we also need server-side authorization to prevent unauthorized users from calling the connector

1681

amarawABContributor ⭐️

asked in Customer Communities (CC)

How are you translating Custom HTML widgets

My team and I are investigating localization options in the community platform, given our organization’s expansion into Europe and Asia.We heavily use Custom HTML widgets throughout our platform, and are looking into translation options. From my unde

341

bjoern_schulzeHelper ⭐️⭐️⭐️

asked in Customer Communities (CC)

API access to rank definitions and progression rules

I’m building a custom gamification widget for our community. It should show the signed-in member’s current rank, total points, next attainable rank, and progress towards that rank, including the needed points or other requirements (like “2 more solut

403

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