Customer Communities (CC)

Hi Community, I’m having a problem with the 4 quick links widgets in a row on the community overview page, as you can see in the picture. This issue only occurs when there are 4 or more widgets in a row. The view with 3 widgets looks fine.Do you have any ideas what might be causing this?

Hi! We are mainly using our community to funiction as a Knowledge base article space currently. What I’m struggling with is reporting on what looks to be basic metrics.  Is there a way to see the following and if so where do I do this? Users logged inTop performing KB article high levelsTop performing documents I’ve noticed that in some of the repors i’ve been able to see there is visits I don’t understand such as Guest visits. Our community is locked behind regsitration so I have no idea how a ‘guest’ could even reach the reporting tab. Any help on this would be massively appreciated.  

Hi Event Pros,we are currently planning local in person meetups. Registration will take place via the Community Event Registration functionality.  After the Event, we want to follow up with feedback and link to a Community Posting. Ideally as easy and simple as possible.How do you do followups of in-person Events?Is there a possibility to group the members in segments to be able to send out eg. messages with the email campaign feature? Really happy to hear your thoughts and experiences. Best, Lena

I havent seen this option before, Email campaigns:  What does it mean, I can choose the sender?I have sent several email campaigns, and as you can see from the above, there is no sender choosen. But the sender has been same than with system emails?If I try to type something to the text field, it disappears immediately. From the drop down menu I can choose sender, same sender than than system emails.

Does anyone have advice for auditing historic posts? Our team’s concern is having older posts out there that may contradict our current product guidance. Is this a process that other communities typically undertake, or do most just leave them as is?

Situation:Imagine that in the community there is only two groups. If user joins one group and one group only, the Groups page layout, especially when using desktop, changes and it looks not_so_professional. Meaning, there is one group in the top row and other group under of it.I understand, first one is the groups you are joined and below are the new ones you can join.Question:Is it possible that the group “cards” remains in a same row, all the time, no matter are you joined or not?Edit: I have deleted the phrases/titles “My groups” and “Find a new group”, because, as said, there is only two groups and it is obvious for the users.

Hi dear Community!I’m struggling with the localization, so I need your opinions. Gainsight introduced this functionality -  So now, when we enable a language in the settings, there’s a toggle in the Destination, and some of the phrases are automatically translated: What should be a good next step to get the rest of the pages translated? There’s this disclaimer in the settings:but I just can’t figure it out how to localize the categories and control what users see when they switch the language. Curious to hear how you do the localization. 

Text editor works nicely, generally speaking, but I would like to know what is the best way to edit the quotes?If there is quote after quote after quote, and you want to delete for example the first quote, in this case I want to delete Leo´s comment, what is the best way to do it?I have to activate correct “field” in the editor and then I can delete it? Where to press, to activate correct “field”?When I use mobile I find this more difficult. I have to tab several times “there and there”, to find the correct place to activate correct field to remove quote from the post.(Sorry horrible quality)   I think I have to get this “bolded” blue frame and then when pressing backspace I can remove Leo´s comment? What is the best way to get this bolded blue frame when using mobile device? 

Hi Team,We are trying to get user data in our Insided instance but are getting a CORS error. Here is the API we are using: https://api2-eu-west-1.insided.com/userPlease let us know if there is another API we should use or how we can bypass the CORS issue with the current API.Thank you! 

We have customized the phrases on our community error page. Can we customize the appearance of the page? Change out the image for something more in keeping with the look of our community?  

I want to manage new users and subscriptions in another app, push new users to a googlesheet, then add or update those new users in Gainsight CC.  Is that possible?

Our community is currently limited to customers only (although we’ll be moving to a hybrid community soon). When a customer user departs the organization, they can no longer log in since everything is gated by SSO. However, they still appear in the roster as an active user and contribute to our overall user count. This has a negative impact on our metrics, particularly (1) Time since last login and (2) % of users who are active. How have others handled this? Do you simply keep them in the roster, or do you periodically audit the roster and remove users as needed? Also, in SFDC we can mark a user attribute called “No Longer with Company”. Can we utilize the SFDC x Gainsight integration so that anyone who has this attribute checked who is also a registered community user would be removed from the roster?

Hi folks,Is there a way to allow unlimited edit time for all users, regardless of custom roles?For technical reasons with the SSO, we can’t use custom roles. I just want to turn on unlimited editing for all registered users. Is there a way to do that?Any insights appreciated.Mark

When users search for another user, the search results don’t seem to serve up people/user profiles. Am I missing something? How would a user go about doing that? 

To those of you who have an open community and allow for your prospects to join your community, what rank are you giving them in your community? I was thinking about creating one called Prospect but wanted to see if there are any other good ideas. Thanks!

To my fellow inSided Community Managers...does anyone know how to get alerts to specific people or teams when someone posts in the Community? The approval process for posts and replies when moderated slows down the conversation between our customers. Has anyone tried unmoderated posting in a Private Community? What were the pros and cons?

We are in the middle of rolling out Community and we wanted to do a hidden group for all Partners. Is there no way to auto add them based off role or via an API Endpoint? 

There seems to be an issue with the subscribe/unsubscribe button for categories, both on this Community and on our own Community (so I guess it's a general issue):It says "Unsubscribe" on all categories, even though I didn't subscribe to them When I click the button, it changes to "Subscribe" but when refreshing or coming back to the page, it is on "Unsubscribe" again I don't think I receive emails on new topics in subscribed categories anymore

Hi all, just a little question:When a user posts a new topic in a (hidden) group, will he receive a notification (with all notification settings activated in his profile)?Or just the other members of this group?Thanks!

Hi We want to change the “Username” in our registration page to “Public Username”. So our End Users are aware that their username is public. (They sometimes use their real name and then request to change it for privacy reasons, so we want to make it clearer from the start.)Which hidden phrase can we use in order to change the wording of the field “Username”?I read this article and tried the hidden phrase mentioned there but it didn’t work because i’m not using the SSO Page, instead we use the regular Login.  

Context / Problem:Our community is having a problem with abuse of our gamification system, specifically points earned when others like your post. It’s pretty isolated to a few individuals per month and I have ways to catch it and address it when it happens. Thus, I don’t want to let a few instances of cheating remove the value of giving/earning points for likes.  It’s clear that most are doing this by going to someone’s profile page and just liking all the posts/replies in the user activities feeds (Topics & Replies) on their friends/colleague’s profile. I’d like to remove this easy way to cheat; I believe adding friction will eliminate most of this.Links to User Activity Feeds on User ProfilesDesired Solution: Custom CSS to disable the clicking of the Like button from these/any activity feeds, thus forcing users to click into the post to like it. I imagine there’s a way to just hide the like button altogether (if you know how to do that, please share...) But ideally I can just dis

Hello there-Getting ready to launch the community next week and I’ve gotten a few employees to register for the community. When I go to assign them Employee under this section I then get a pop saying “You’ve exceeded your seat limit”. I’m not trying to give them admin access nor access to control, I just want to label them as an employee so they get our company logo as the icon in the community. Any thoughts?

We are wanting to see who and how many people are subscripted to our Product Update Page…. is this possible?  

Hi all, we’re looking to fill a Community Manager role at Recorded Future, located in the US (East Coast). This position will be part of my Digital Experience team, so besides myself and several other great peeps, you’d also get to work with the always awesome @kstim! The quick highlights include:🎉 UPDATE: REMOTE in the US 🎉 (East Coast preferred) or Hybrid based in either Boston, MA or Arlington, VA (Washington DC) area Currently on a Salesforce community instance, will be POCing Gainsight CC Preferred community management knowledge to included Gainsight & Salesforce, SlackIf you or someone you know might be interested in this opportunity, feel free to DM me here, on Slack in the GGA community, or contact me at dayn.johnson@recordedfuture.com. Would love to chat live with anyone who’s interested, happy to hop on a call to share more details.Job posting: https://boards.greenhouse.io/recordedfuture/jobs/7302460002#app More information about Recorded Future: https://www.recordedfut

Private messages allow for bold, italics, and underlined styling when done on the front end or back end Control. But how do you do this for the automated messages sent when someone receives a badge? This worked for linking a URL, but how do I do that for bold/italics/underline?