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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,985 Topics
  • 7,109 Replies
1985 Topics
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Insided Accessibility Compliance

Where can I get information on what accessibility features come with Insided out-of-the-box? I’ve discussed this with a previous CSM and recall that Insided offers a lot of standard accessibility features and compliance with generally accepted web standards. But a google search and InSpired search has come up empty on specifics. 

1070
Julian
1 year ago
nicksimard
nicksimardContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Do topics auto-refresh, to see new replies, or is there a way to force this?

Hey there!We’re trying something a little off the beaten path in our Community where we’ll be hosting a sort of “happy hour” where members can comment on topics and we answer things live. Not quite an AMA but sort of. Question (I feel like it’s a no): do topics auto-refresh to show new replies, or would people have to reload the page in order to see new replies? If it’s the latter, that will feel a little cumbersome. And if it IS the latter, is there some script that can be used to enable an auto-refresh of all topics, or certain topics, or topics within a specific category?Thanks!

580
Alistair FIeld
1 year ago
nicksimard
nicksimardContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Can featured topics auto-fill the width?

Is there some CSS we can use that would make featured topics automatically fill the width of the container (probably up to 4, max). This would help us have the one widget and whether there are 2, 3, or 4 featured topics they’ll always show up properly without leaving gaps on the right side.To be clear, something like this happening automatically:Side note: this would be great for banners and quick links too. Overall, more flexibility in how all the widgets appear in terms of how many there are side by side. It would help break up monotony of there always being the same layouts :) Thanks!

230
nicksimard
1 year ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
How this Digits community is done - with dark theme!

I looked case examples from insided.com and suddenly noticed this awesome dark theme community:https://community.digits.com/How this dark theme is done? I want one for us as well!!!!

860
revote
1 year ago
bas
basHelper ⭐️⭐️⭐️
posted in Customer Communities (CC)
Zapier: reply on weekends

Hi all,I wanted to share a Zapier solution that a customer of ours requested. I think it shows the tremendous power and flexibility of Zaps in helping with specific issues you might face. Especially for those issues that are too much of a niche or too org.specific to put on the wider inSided roadmap.The question I received was as follows:Can we automate responses when we get a question on the weekend? Since we cannot guarantee a response within 24 hours?Something like “Thanks so much for your question! The Community team will get back to you when business hours resume on Monday 9am Pacific"Let’s see what Zapier can do for us here!ZapierThe business logic for this request will be something like For every question on inSided, check if it is on a weekend, if so, post an automated reply. Or in Zapier terms: 1. Trigger: New Topic in inSidedFairly straightforward: we do something for every Question on our Community.2. Format Date / TimeHere we use a native Zapier Formatter to take the timest

1320
Alistair FIeld
1 year ago
J
JasperKContributor ⭐️⭐️
asked in Customer Communities (CC)
Disable tagging of users

Some of our community members are really persistent in using the @user tagging feature to ask questions to specific employees, which we would rather not allow. Is it possible to disable this feature for specific user groups?  

270
olimarrio
1 year ago
E
Erwin TuazonContributor ⭐️
asked in Customer Communities (CC)
Webmaster Notifications

I was looking around the community for this answer but was unable to find anything specifically mentioning what email notifications the email address assigned as the webmaster receives. Is there an existing article with this information?

490
olimarrio
1 year ago
A
allison_ableContributor ⭐️⭐️
asked in Customer Communities (CC)
Event Configuration - Big Event with Multiple Sessions

We are planning a conference style event with multiple sessions that will need individual registrations - I am curious to learn how others have creatively leveraged the Community Events page for a seamless registration experience? 

240
Sudhanshu
1 year ago
J
jmeltonContributor ⭐️
asked in Customer Communities (CC)
Moderator Tags

Does a post need to be published before you can assign Moderator Tags? I am attempting to post an article but do not have the option for Moderator Tags. I have full Admin privileges.Thank you!

300
leo-inspired
1 year ago
Lais Laudari
Lais LaudariContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Bulk action to provide bagdes

We have several users who are certified and we would like to award them a badge in the community. Is there a massive way to provide the badge to them?

320
Lais Laudari
1 year ago
H
Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
How to see or be notified when a user achieves a new rank

Our team is needing to find an easy way to be notified when a user reaches a new rank. We are wanting to send them swag. But we have not found an easy way to do this.  We can create a report of the users that are in that rank - but it does not show us “when” they were assigned that rank.  Any ideas/suggestions?

620
K
1 year ago
JeppePeppe
JeppePeppeHelper ⭐️⭐️
asked in Customer Communities (CC)
Change other users profile picture?

Hello there! 😎“Is there a way to change other users profile picture?”We have some user profiles, for example The community team that has a profile picture from way back when we started the community. I would like to change the profile picture, but isn’t able to log in with the account since it is an old SSO-login. (doesn’t work with changing password/email)Is there any other way to change the profile picture? (without using really messy CSS)

510
JeppePeppe
1 year ago
Andrea Mendoza Picazo
Andrea Mendoza PicazoContributor ⭐️⭐️
asked in Customer Communities (CC)
Placing columns in a different order

Hi insided Community,I wanted to make sure I am not missing anything:Is it somehow possible to change the order of the columns you chose on the content overview? I have not found out how.Thanks for your support!Best,Andrea

190
Andrea Mendoza Picazo
1 year ago
Sophie Lead Forensics
Sophie Lead ForensicsContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Show definition to words / hover dictionary

HiMy Community is for Sales People - they have a lot of jargon they use, but I’m aware that some of my Community members will be new to the industry. I’d love to be able to have optional definitions available for certain words, so that I can use my audience’s language without alienating newbies.What I’m picturing is being able to set that users can hover over specific words and see the definition in a little modal. Similar to how on some websites there might be a ? next to a field which if you hover over it explains the field. Can anyone confirm if this is possible? Thanks :) 

502
Sophie Lead Forensics
1 year ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Pros and cons of closing topics after they've been long answered?

We often see replies to answered question threads months or years after the initial conversation. Sometimes it’s a clarifying question or comment specific to the original post, but often it’s someone troubleshooting the solution provided, asking for help with something similar, and/or the type of content that should be it’s own thread. Does anyone close topics for this use case or have a process for handling these types of things? What are the pros/cons of doing this? 

310
Kgastaldo
1 year ago
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
is there a way to see when a question was converted to an idea?

We have an integration set up with Aha for ideas but things converted from questions to ideas aren’t going over. Is there a way to see on the backend when a questions has been converted to an idea?

260
Kgastaldo
1 year ago
sarahmasterton-brown
sarahmasterton-brownHelper ⭐️
posted in Customer Communities (CC)
Engagement rate is 13% after 8 weeks! Am I hitting the mark?

Hey CommunityI think you’ll agree that finding benchmark numbers for community is like rocking horse poop!! 🤣I’ve been live for 8 weeks now. 13% of my registered customer audience have taken an action.Anyone else willing to share their engagement rate at 8 week in, and how they have seen this number change over the lifetime of their community? I realise this isn’t completely black and white, we all have different objectives with our communities but a little peep into your world would be helpful.  I’d be grateful. 🙏 

330
DannyPancratz
1 year ago
P
Pav DhillonContributor ⭐️⭐️
asked in Customer Communities (CC)
HTML block widget

Working on embedding the html block widget to the community. We tested it out on the almostinsided and it appeared fine on the homepage. How do I get it to appear on a certain page within the community,      

3050
timcavey
1 year ago
adam.ballhaussen
adam.ballhaussenHelper ⭐️
asked in Customer Communities (CC)
Syncing vote count from inSided Ideas to Productboard Features

Hey there inSided community, happy new year! Our product team is looking to synchronize vote counts of specific ideas to features in Productboard. This would help us prioritize and understand the relevance of certain features in Productboard. Has anyone successfully done this via APIs? The ability to create Productboard notes from community posts is helpful, but doesn’t capture the entire use case for many who are leveraging inSided + Productboard today. What we really need is a way to connect entire idea threads from inSided to a single feature card in Productboard, including the number of votes (and keep it updated on a daily basis). @Scott Baldwin, do you know anyone who has built this functionality custom via APIs? CC: @erin.brisson @elliott.vickrey 

530
H
1 year ago
johrickwijma
johrickwijmaContributor ⭐️⭐️
asked in Customer Communities (CC)
I don't have premission to see the idea page

Hi! I was wondering if i can be added to the idea page of the Insided Community 😁

770
P
1 year ago
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Automatically awarding new badges?

Hi All - I just created a bunch of new badges to recognize experts in each of our categories. Is there a way to see if anyone has met those criteria? I did the rank rebuild, but guessing that might not apply to badges?  They are automatic, not manual.

2170
Julian
1 year ago
TomW
TomWHelper ⭐️⭐️
asked in Customer Communities (CC)
Reduce quote 'depth'

We have a first world problem on out community. A lot of replies are unreadable beacause users don't always understand how to use the quote function. So things get really messy...This is what we see: <message> <message> <message> <message> <message>This is what we want: <message> <message> Is there anything we can do to make it so only one level (the last one) is copied to the WYSIWYG editor/reply box (or any other fancy name for that box 😋)?

310
DannyPancratz
1 year ago
E
ellie.jordan.rhContributor ⭐️⭐️
asked in Customer Communities (CC)
Hiding a menu option or Group to non-logged in users

We have set up a group in our community which we want to be private, i.e. users request to join it, but we only want users with a certain custom role to be able to request to join. Is this possible? If so how? Alternatively, is it possible to hide the group menu option on the mega menu to just users with a given custom role? Thank you in advance!Ellie

340
olimarrio
1 year ago
A
alexandra.cullerHelper ⭐️⭐️
asked in Customer Communities (CC)
Marking as read in bulk?

We have just completed a data migration from our former forums to inSided and 1300 posts were brought into the Moderation Overview and marked as unread. In reality, all of these posts have been dealt with by our team already. Is there any way to mark these as read without clicking through each one individually?

320
Andrea Mendoza Picazo
1 year ago
logicalhare
logicalhareContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
How to update text for SSO login/registration button

I’m looking to update the Login with OpenIdConnect phrase

650
olimarrio
1 year ago

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