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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,932 Topics
  • 6,900 Replies
1932 Topics
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Anonymous
asked in Customer Communities (CC)
Productboard integration doesn't support quoted content

Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon 

453
A
1 year ago
T
tomContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Google play store / Android user generated content policy flagging

Hi,We’re using the API to directly display the latest forum posts inside our app, today we’ve received a notification from Google we’re not complying with two parts of their policyPolicyProvides an in-app system for reporting objectionable UGC and users, and takes action against that UGC and/or user where appropriate; Provides an in-app system for blocking UGC and users; Can insided please make the report and flag functionality available via their API? Otherwise we’re going to be forced to either; Remove insided from our app or implement our own method to block reported posts. We’re not the only ones who are going to be affected by this, so it would be great to get a timeline on when we expect to have this available

40820
T
1 year ago
Sudhanshu
SudhanshuGainsight Product Manager
published in Customer Communities (CC)
Research: Real-time ExperienceResearch

Increased engagement to keep users inWhile we are working on some tools and features to bring users back to the community, we are also exploring ways to keep users in by modernizing the end-user experience. Our goal is to increase the session length, decrease the time between interactions and allow for more engagement to take place within the same timeframe. We have identified some initiatives that we think could drive engagement with more real-time interactions and effortless navigation to find content on the platform. We’d love to hear from youWhat do you think could be the biggest improvement we could make in making the community experience more modern and engaging, and what would this improvement ideally result in? Let us know in the thread below!Deep-dive into specific topicsApart from diverging in a threaded brainstorm below, we’d also like to talk to you 1:1 to dive a bit deeper into some more specific topics: In-app notifications: notifications for updates on previously engaged

1096
Alistair FIeld
1 year ago
K
krystalwuContributor ⭐️
asked in Customer Communities (CC)
Search for active users with at least 1 post AND registered within the last 6 months

Looking to gather data around this question: Can you search for active users with at least 1 post and registered within the last 6 months? I am trying to find out that for every 6 months of the new members joining, are they active and posting at least 1 time within the community. Right now, I can only uncover members all time rather than from members who are only newly registered during that time frame. Does anyone know a workaround or solution to this?

908
bas
1 year ago
logicalhare
logicalhareContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Customize Sign Up page

Update: Thanks for the answer! Also, this related article was helpful: Is there a way to customize the Sign Up page? We are really only trying to customize the “I accept the terms & conditions” text, but I don’t see it in the Phrases section. I’m suspecting the only way to do this is with third-party scripts?

641
Alistair FIeld
1 year ago
ryanne.perry
ryanne.perryHelper ⭐️
asked in Customer Communities (CC)
How to create a custom banner to alert users they must login to interact with content?

Hi Community 👋Does anyone have any examples of how they added a banner to either alert new users or existing users that they must login or create an account to interact with the Community content?If so, are you able to share the third-party scripting or custom html you used to set it up?Please and thank you! 

514
ryanne.perry
1 year ago
Idan
IdanContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Removing timestamp from an article

Hey everyone! Is it possible to remove the time when an article was created? Like here in the attached screenshot where it says 28 days ago? Thank you 

10510
Paul_
1 year ago
ChrisPantelis
ChrisPantelisContributor ⭐️⭐️
asked in Customer Communities (CC)
Is there a workaround for the difference between Front-End and Control Search?

Hey everyone! By any chance does anyone have any tricks to get around the discrepancy between Front End Search and Control Search?We’ve recently changed the way one of our features works and the problem is that we’re seeing many customers still referencing the old content and getting confused as to which is accurate.What we’re trying to do in order to solve this is Archive/hide/edit the out of date content so customers no longer get confused. Problem is, we have no way of easily finding all the content because searching the same keyword brings up different results within front end (473) VS control (191). So what we’re doing now is opening each thread within Front End and going into Control from there which as you can imagine is extremely time consuming :(This isn’t a new issue just finally frustrated enough to ask for help on here. Any have any ideas?  

743
Alistair FIeld
1 year ago
tom.shaddock
tom.shaddockGainsight Employee ⭐️⭐️
published in Customer Communities (CC)
Reduced US support hours for Thanksgiving

Happy Thanksgiving for all US community members + Customers! 🇺🇸🎊 Our US support team will be taking a deserved break during this day due to the public holiday, this means there may be a slight delay on any non-urgent support queries from customers submitting tickets in a US timezone. We will be operating as normal again from the 28th November. You can still submit tickets to support@insided.com and we will endeavour to answer these as quickly as possible upon our return. We will of course continue to monitor the support desk for any urgent issues and the EU support team will be online as normal over the holiday. Otherwise, please continue to submit your questions, ideas and conversations to inSpired.

400
tom.shaddock
1 year ago
sarahmasterton-brown
sarahmasterton-brownHelper ⭐️
asked in Customer Communities (CC)
Spell check

Hey community friends 🤘I’m a windows/dell user. When I type in a description field, an auto-spell check function keeps me in check.My colleague who uses a Mac doesn’t have this. Have also tried enabling spellcheck via Preferences but doesn’t work.  Any tricks or suggested free plug-ins that others use that you could recommend?Next stop - Ideation for a native spell-checker.Thanks  

341
Blastoise186
1 year ago
H
Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Mentimeter or polling software

My team is looking into interactive polling within the community. We are looking at Mentimeter software. But we are having a hard time getting it embedded into the community. Is anyone else using and interactive polling software? 

561
revote
1 year ago
Alex Campos
Alex CamposGainsight Employee ⭐️⭐️
published in Customer Communities (CC)
All US communities were offline for several hours on 17-NovIncident Report

We had a major incident tonight that led all US communities to be offline for more than 6 hours - you can find an Incident link to this here.We are dearly sorry for this unacceptable lapse in service. At inSided, we realize that incidents happen - however, in this case, our out-of-office-hours response was not good enough. US customers were left with no service, acknowledgment from us, or any way to contact us. We are taking this seriously with the highest possible priority and will, of course, learn from this to prevent any form of repeat in the future. We have outlined several points we can act upon quickly to reduce a significant point of failure. However, we need to improve our internal incident escalation process should anything like this happen again out of hours. Brief overview:We had a down time of 6 hours and 47 minutes in total which impacted all US hosted customers and took all communities completely offline.This occurred due to a critical failure in a US based infrastructur

2284
Daniele Cmty
1 year ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Phrases / poll?

I want to change these phrases, how to do it? Screenshot from the add poll view 

332
revote
1 year ago
KrisGoose
KrisGooseContributor ⭐️⭐️⭐️
posted in Customer Communities (CC)
Favourite Zapier + Slack automations

Hi all, looking for some of your favourite zapier automations tat you’ve found useful when paired with your insided community. We currently will be integrating Insided with zapier and connecting them with Intercom, Salesforce and Slack to start Curious wrt slack, what have been some of your most useful zapier automations

524
bas
1 year ago
L
Libby BevinContributor ⭐️⭐️
posted in Customer Communities (CC)
Taking the Community down temporarily for maintenance?

We’re making some fairly significant changes to our Community. Is there a way to temporarily take the site down and post a “We’re doing maintenance” message? What’s the best practice in this situation? TIA.

494
Blastoise186
1 year ago
J
jingqi.wuContributor ⭐️⭐️
asked in Customer Communities (CC)
Invitation/notification emails marked as spam

We just beta launched our community but some of the invitation emails and community notification emails have been marked as spam in our and our clients’s systems.  Does anyone else have similar experience? How do we overcome that issue?

1068
olimarrio
1 year ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Why all phrases cant be edited in frontend / why we dont have list all of the phrases?

Yeah, title says it all.I love the feature how to edit phrases in frontend, it is super simple! But for some reason all the phrases cant be edited there, why?And because they are not editable in frontend we should have comperensive phrases list. Some of the “hidden” phrases can be found here with search, but not all of them. I dont want to create ticket to Support, it takes too much time, and I don't want to use their resources for “nothing”.

282
revote
1 year ago
A
alexandra.cullerHelper ⭐️⭐️
asked in Customer Communities (CC)
Anyone else experiencing a 502 error on their site?

Our site has been down for over an hour at this point (as of 5:30pm PST). I haven’t received any email updates about an outage, so I was wondering if this is something unique to my instance? This is what I see when I go to our URL:  This isn’t limited to me - my colleagues see it as well. All using different browsers. Just wondering if this is something I can fix, or if I need to wait for the InSided team to step in :). 

25419
Alistair FIeld
1 year ago
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
asked in Customer Communities (CC)
API "lastpost": does it count only replies or topics + replies?

 Question:The definition of lastpost : does this only consider replies (replies to threads) or any kind of post (topics & replies We found the description a bit confusing.<Source Link: User API>Thank you in advance!Daniele from Personio 

537
olimarrio
1 year ago
tiffany.oda
tiffany.odaContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Zapier to trigger Slack message for post/replies with certain keywords and/or tags

I’m looking for a way to send an alert in Slack when there is a post or reply in the community that has a keyword and/or specific tags added to it. Unfortunately it doesn’t look like either of those are trigger events in Zapier. Does anyone have any workarounds, or is there a way to get these added as triggers?   

7265
bas
1 year ago
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LisaClarContributor ⭐️
asked in Customer Communities (CC)
How do you use the Knowledgebase

Hello!I am struggling with how we will use or not use the Insided Knowledge base. What is the best practice for the knowledge base? I’d like to use it to share customer specific content that is not in Zendesk. Can some folks share how they are using/not using this module? TIA.   

320
L
1 year ago
KrisGoose
KrisGooseContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Add/Remove "kind of topic" options on Create New Topic page

We’re currently going to hold off on launching our ideas module and release it in the future as a “cool new feature”. With that being said, on the Create New Topic page, there are three (3) preset options for the kind of topic a user is attempting to post:❓ Question💬 Conversation💡 Idea Since we’re not utilizing IDEAS right now, I don’t want to have that option present. I’ve seen other communities not only limit the topic types to 1-2 but also have changed what the topic types are named See example from Miro below: And Workable here:Any directions would be helpful and appreciated Thanks/Grazie/Gracias, DankeKris

602
KrisGoose
1 year ago
annelies.bootsman
annelies.bootsmanContributor ⭐️
asked in Customer Communities (CC)
RSS feed

1 of our new users wants to know if it is possible to get al new activities on our community site in his RSS. Is this possible?

3567
revote
1 year ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Comma in the category stats (mobile view)

It seems that this is inSided’s feature to display the category stats in American “format” with comma (comma between thousands and hundreds and so on).This occurs in mobile view only and in several inSided based community.How to change this? We are in Europe now :)  

241
Alistair FIeld
1 year ago
Idan
IdanContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Does anyone use the community for product onboarding?

Hey everyone!In order to improve our onboarding process (for our SaaS Cybersecurity product), we were thinking of creating an onboarding category that would include all the relevant onboarding materials (documentation, tutorials, etc.).Has anyone moved the onboarding process to the community? Could this process be enhanced (or integrated) with other features? Surveys? Checkbox? Any ideas or examples? 

906
DannyPancratz
1 year ago

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